1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
28/03/2024
Full time
1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Microsoft Teams Engineer - 6 Month Contract - Inside IR35 - Swindon Hamilton Barnes is representing a leading financial bank who are looking to hire an Microsoft Teams Engineer, for this role you will be supporting the IT transformation delivery teams within our M365 Workplace Feature team. As a Microsoft Teams Meeting Room Engineer, you will play a pivotal role in ensuring the smooth operation and deployment of Microsoft Teams Meeting Room and Surface Hub Devices. This position offers an exciting opportunity to collaborate closely with both internal teams and third-party vendors, contributing to the ongoing success of our digital workplace initiatives. Key Responsibilities: Work within the M365 Workplace Feature team, providing design, build, test, and support services for IT transformation projects. Collaborate with the onsite Pro-AV support team to ensure seamless integration of Microsoft Teams Meeting Room solutions. Work closely with Lead engineers to maintain Teams Meeting room standards during installations. Collaborate with other support engineers on tasks and projects where applicable. Effectively communicate and collaborate with third-party vendors to ensure clear communication and fulfillment of requirements. Document all activities and configurations post-installation of meeting rooms, ensuring comprehensive records of AIS activities. Skills/Experience: Proficiency in managing Teams Meeting Room and Surface Hub Devices. Experience in managing devices through Microsoft Intune and Microsoft Teams Room Pro Portal. Ability to deliver high-quality technical and business solutions within tight timelines. Strong communication and collaboration skills, both internally and with external partners. Attention to detail and ability to adhere to established standards and procedures. Contract Details: Duration: 6 months Location: Swindom Day Rate: Up to £180 Per Day (Inside IR35) Start Date: ASAP Microsoft Teams Engineer - 6 Month Contract - Inside IR35 - Swindon
28/03/2024
Project-based
Microsoft Teams Engineer - 6 Month Contract - Inside IR35 - Swindon Hamilton Barnes is representing a leading financial bank who are looking to hire an Microsoft Teams Engineer, for this role you will be supporting the IT transformation delivery teams within our M365 Workplace Feature team. As a Microsoft Teams Meeting Room Engineer, you will play a pivotal role in ensuring the smooth operation and deployment of Microsoft Teams Meeting Room and Surface Hub Devices. This position offers an exciting opportunity to collaborate closely with both internal teams and third-party vendors, contributing to the ongoing success of our digital workplace initiatives. Key Responsibilities: Work within the M365 Workplace Feature team, providing design, build, test, and support services for IT transformation projects. Collaborate with the onsite Pro-AV support team to ensure seamless integration of Microsoft Teams Meeting Room solutions. Work closely with Lead engineers to maintain Teams Meeting room standards during installations. Collaborate with other support engineers on tasks and projects where applicable. Effectively communicate and collaborate with third-party vendors to ensure clear communication and fulfillment of requirements. Document all activities and configurations post-installation of meeting rooms, ensuring comprehensive records of AIS activities. Skills/Experience: Proficiency in managing Teams Meeting Room and Surface Hub Devices. Experience in managing devices through Microsoft Intune and Microsoft Teams Room Pro Portal. Ability to deliver high-quality technical and business solutions within tight timelines. Strong communication and collaboration skills, both internally and with external partners. Attention to detail and ability to adhere to established standards and procedures. Contract Details: Duration: 6 months Location: Swindom Day Rate: Up to £180 Per Day (Inside IR35) Start Date: ASAP Microsoft Teams Engineer - 6 Month Contract - Inside IR35 - Swindon
QHSE Manager Role: QHSE Manager Type: Permanent (or Temp-to-Permanent) Location: Newbury Salary: £45,000 - £55,000 per annum (+ benefits & certification opportunities) Start: April 2024 IR35 Status (if temp): Outside IR35 QHSE Manager CPS Group UK are delighted to be working with a leading organisation to appoint a Full time QHSE Manager. This organisation has grown rapidly and as such, is now seeking a QHSE Manager to support all aspects of in-house and client-site Quality, Environment, Health & Safety requirements (including ISO Management). The organisation is open to a Full time resource, or a resource on-boarding in a temporary (daily rate) contract, with a view to moving into a Full time role. Role Requirements * Act as the representative for Quality, Environment and Health & Safety in relation to the management systems, ISO9001, ISO14001, ISO45001 and appropriate facets of ISO27001:2022- maintaining and controlling those systems and where required, other such business systems. * Assist in raising non-conformance reports and providing support to devise corrective and preventative actions. * Facilitate and manage documentation revision and generation in compliance with good documentation practices. * Mentoring the workforce in a structured manner to encourage a positive and proactive attitude to QHSE. * Support QHSE attributes at a client project 'site' level with Projects Managers and company's sub-contractors. * Act as primary lead representing the business as QHSE lead at project site works locations. * Engaging with clients and their staff on a face-to-face basis. * Providing support and assistance with matters of Health & Safety including compliance with CDM 2015 regulations. * Provide professional and pragmatic advice on Health and Safety issues. * Communication & influencing skills at all levels within the organisation & externally. * Investigate Health and Safety accidents and incidents to ascertain root cause and develop mitigation action plans to eliminate the root cause/causes. * Provide regular reports to clients and management board on Health & Safety matters relating to projects. * To be a proactive, engaging and competent team members * Assist with responses to PQQ, Bid, and tender relevant questions where/if required * Assist/undertake risk review education meetings/training sessions Required Skills & Experience * Experience of implementing, maintaining, or improving standards (eg ISO9001, ISO14001 or ISO45001, ISO 27001:2013/2022), possessing associated knowledge of each standard * ISO/other auditing experience * 3-5+ years' experience in QHSE-related roles, with a demonstrable track record of delivery and service improvement * Knowledge of data and/or communications industry (desirable) * Meticulous written and verbal communication skills. * Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint Proficient in use of Microsoft Teams/Similar Other: Microsoft Project and Notes Other * Ability to use online portal platforms ie My Compliance * Relevant QHSE qualification with ideally either: o NEBOSH Certificate and/or QHSE auditing qualification. o Tech IOSH, Cert IOSH/CMIOSH For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
27/03/2024
QHSE Manager Role: QHSE Manager Type: Permanent (or Temp-to-Permanent) Location: Newbury Salary: £45,000 - £55,000 per annum (+ benefits & certification opportunities) Start: April 2024 IR35 Status (if temp): Outside IR35 QHSE Manager CPS Group UK are delighted to be working with a leading organisation to appoint a Full time QHSE Manager. This organisation has grown rapidly and as such, is now seeking a QHSE Manager to support all aspects of in-house and client-site Quality, Environment, Health & Safety requirements (including ISO Management). The organisation is open to a Full time resource, or a resource on-boarding in a temporary (daily rate) contract, with a view to moving into a Full time role. Role Requirements * Act as the representative for Quality, Environment and Health & Safety in relation to the management systems, ISO9001, ISO14001, ISO45001 and appropriate facets of ISO27001:2022- maintaining and controlling those systems and where required, other such business systems. * Assist in raising non-conformance reports and providing support to devise corrective and preventative actions. * Facilitate and manage documentation revision and generation in compliance with good documentation practices. * Mentoring the workforce in a structured manner to encourage a positive and proactive attitude to QHSE. * Support QHSE attributes at a client project 'site' level with Projects Managers and company's sub-contractors. * Act as primary lead representing the business as QHSE lead at project site works locations. * Engaging with clients and their staff on a face-to-face basis. * Providing support and assistance with matters of Health & Safety including compliance with CDM 2015 regulations. * Provide professional and pragmatic advice on Health and Safety issues. * Communication & influencing skills at all levels within the organisation & externally. * Investigate Health and Safety accidents and incidents to ascertain root cause and develop mitigation action plans to eliminate the root cause/causes. * Provide regular reports to clients and management board on Health & Safety matters relating to projects. * To be a proactive, engaging and competent team members * Assist with responses to PQQ, Bid, and tender relevant questions where/if required * Assist/undertake risk review education meetings/training sessions Required Skills & Experience * Experience of implementing, maintaining, or improving standards (eg ISO9001, ISO14001 or ISO45001, ISO 27001:2013/2022), possessing associated knowledge of each standard * ISO/other auditing experience * 3-5+ years' experience in QHSE-related roles, with a demonstrable track record of delivery and service improvement * Knowledge of data and/or communications industry (desirable) * Meticulous written and verbal communication skills. * Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint Proficient in use of Microsoft Teams/Similar Other: Microsoft Project and Notes Other * Ability to use online portal platforms ie My Compliance * Relevant QHSE qualification with ideally either: o NEBOSH Certificate and/or QHSE auditing qualification. o Tech IOSH, Cert IOSH/CMIOSH For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
26/03/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
26/03/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Senior Workday Software Engineer/Architect Market leading Funding management services company with office in Ireland, the UK and the MENA region has an urgent requirement for a Senior Workday Software Engineer/Architect The Workday Software Engineer/Architect will Drive engineering projects by developing software solutions and leading a team in their implementation, supervising base and associate level engineers as needed. This role is offered on a primarily remote basis, but very occasionally might require the Workday Software Engineer/Architect to pay an onsite visit to the company's offices in Dublin or London. While the role is initially on a contract basis, there is a strong probability of the role being made permanent for candidates interested in this form of employment. Either way, the role offers a great opportunity for ambitious Software Engineering/Architecture professionals to further their careers in a dynamic and rewarding environment. Prospective candidate must have previous experoence with Workday FIN/HCM. Responsibilities of role Develop and maintain robust, efficient and extensible Solutions using a varied set of languages, frameworks and tools including Xpresso, React, Typescript, GraphQL, NodeJS, Cypress and Jest Deliver reliable software through continuous integration, automated testing, and in-depth code & design reviews. Collaborate with cross-functional teams to ideate, prototype, plan and deliver exciting capabilities. Advocate & champion best practices in both software engineering & agile development. Build proof of concepts to help shape the future success of our product. Mentor, coach and learn from peer teammates through workshops, pair programming, code/design reviews and documentation. Essential Candidate Requirements Third level degree in Computer Science, IT or related area 7+ Years development experience Direct experience leading development teams Must have direct experience with Workday FINS and HCM CI/CD, using Jenkins, SonarQube, Git, Azure DevOps Automated Release Management and Integration Excellent knowledge of Build Frameworks (eg maven, gradle, msbuild, junit) JAVA 8 or higher .NET Framework Database Packaging and Deployment Artefact Management, Maven and Nuget Powershell and Windows Command Line experience Automated Monitoring at least one of Elk Stack, Neu Relic, Elastic.io High level understanding of different SQL formats Strong Understanding of Automated Testing and End to End Test Case Management Hands on Implementation with Identity and Access Management, including SAML2, OAUTH, SSL, LDAP, DS, Kerberos Strong experience with Cloud Infrastructure (Azure/Google/AWS or similar) IMPORTANT! All applicants must have immediate availability to work in the EU as our client cannot provide any kind of Visa or Work Permit sponsorship at present. To Apply For more information on this role, please contact Níall or send current CV along with brief cover letter through this site
25/03/2024
Project-based
Senior Workday Software Engineer/Architect Market leading Funding management services company with office in Ireland, the UK and the MENA region has an urgent requirement for a Senior Workday Software Engineer/Architect The Workday Software Engineer/Architect will Drive engineering projects by developing software solutions and leading a team in their implementation, supervising base and associate level engineers as needed. This role is offered on a primarily remote basis, but very occasionally might require the Workday Software Engineer/Architect to pay an onsite visit to the company's offices in Dublin or London. While the role is initially on a contract basis, there is a strong probability of the role being made permanent for candidates interested in this form of employment. Either way, the role offers a great opportunity for ambitious Software Engineering/Architecture professionals to further their careers in a dynamic and rewarding environment. Prospective candidate must have previous experoence with Workday FIN/HCM. Responsibilities of role Develop and maintain robust, efficient and extensible Solutions using a varied set of languages, frameworks and tools including Xpresso, React, Typescript, GraphQL, NodeJS, Cypress and Jest Deliver reliable software through continuous integration, automated testing, and in-depth code & design reviews. Collaborate with cross-functional teams to ideate, prototype, plan and deliver exciting capabilities. Advocate & champion best practices in both software engineering & agile development. Build proof of concepts to help shape the future success of our product. Mentor, coach and learn from peer teammates through workshops, pair programming, code/design reviews and documentation. Essential Candidate Requirements Third level degree in Computer Science, IT or related area 7+ Years development experience Direct experience leading development teams Must have direct experience with Workday FINS and HCM CI/CD, using Jenkins, SonarQube, Git, Azure DevOps Automated Release Management and Integration Excellent knowledge of Build Frameworks (eg maven, gradle, msbuild, junit) JAVA 8 or higher .NET Framework Database Packaging and Deployment Artefact Management, Maven and Nuget Powershell and Windows Command Line experience Automated Monitoring at least one of Elk Stack, Neu Relic, Elastic.io High level understanding of different SQL formats Strong Understanding of Automated Testing and End to End Test Case Management Hands on Implementation with Identity and Access Management, including SAML2, OAUTH, SSL, LDAP, DS, Kerberos Strong experience with Cloud Infrastructure (Azure/Google/AWS or similar) IMPORTANT! All applicants must have immediate availability to work in the EU as our client cannot provide any kind of Visa or Work Permit sponsorship at present. To Apply For more information on this role, please contact Níall or send current CV along with brief cover letter through this site
Network Risk and Compliance Analyst: Primary responsibilities will include: Develop and manage monitoring activities to ensure compliance with Information Security and Technology regulatory requirements and internal policies and standards Identify, develop and maintain key risk indicators to track and ensure compliance with established policies and standards Lead global and complex compliance remediation projects with cross-functional teams Conduct targeted reviews to identify risks, opportunities, and areas for improvement Lead development of management action plans; propose resolution options, identify responsible owners, and closure dates Proactively identify and report Information Security and Technology compliance risks Ensure risks are effectively identified, quantified, prioritized, communicated, and managed, including recommendations for risk mitigation, and identifying the root cause/key themes Effectively communicate findings and recommendations to management in detailed and organized format/process via presentations to stakeholders and senior management Manage Audit, Regulatory and Third-Part audits/risk assessments Lead development of formal responses to Audit and Regulatory inquiries or assessments. This may be comprised of documentation gathering, drafting of documents, and researching past activity and reports Centralize compliance responses/data to improve audit response time and create consistent responses across teams Interact with Auditors and Regulators as needed Develop and conduct ongoing risk and compliance training and education Role Requirements: Bachelor's degree in Computer Science, Cyber Security, Information Security, Information Systems Management, Information Technology Auditing or related relevant field Strong technical background in order to communicate effectively with Network Engineers Experience in leading projects, preferably global projects Experience with audits and/or compliance assessments/monitoring. PMI, CISSP, CISM, CISA a plus Ability to operate in a fast-paced global environment. Ability to work under pressure, meet tight deadlines and embrace change. Ability to communicate clearly to various levels of management (including executive management), across various business functions (including engineering)
25/03/2024
Full time
Network Risk and Compliance Analyst: Primary responsibilities will include: Develop and manage monitoring activities to ensure compliance with Information Security and Technology regulatory requirements and internal policies and standards Identify, develop and maintain key risk indicators to track and ensure compliance with established policies and standards Lead global and complex compliance remediation projects with cross-functional teams Conduct targeted reviews to identify risks, opportunities, and areas for improvement Lead development of management action plans; propose resolution options, identify responsible owners, and closure dates Proactively identify and report Information Security and Technology compliance risks Ensure risks are effectively identified, quantified, prioritized, communicated, and managed, including recommendations for risk mitigation, and identifying the root cause/key themes Effectively communicate findings and recommendations to management in detailed and organized format/process via presentations to stakeholders and senior management Manage Audit, Regulatory and Third-Part audits/risk assessments Lead development of formal responses to Audit and Regulatory inquiries or assessments. This may be comprised of documentation gathering, drafting of documents, and researching past activity and reports Centralize compliance responses/data to improve audit response time and create consistent responses across teams Interact with Auditors and Regulators as needed Develop and conduct ongoing risk and compliance training and education Role Requirements: Bachelor's degree in Computer Science, Cyber Security, Information Security, Information Systems Management, Information Technology Auditing or related relevant field Strong technical background in order to communicate effectively with Network Engineers Experience in leading projects, preferably global projects Experience with audits and/or compliance assessments/monitoring. PMI, CISSP, CISM, CISA a plus Ability to operate in a fast-paced global environment. Ability to work under pressure, meet tight deadlines and embrace change. Ability to communicate clearly to various levels of management (including executive management), across various business functions (including engineering)