Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Senior Product Manager - Staffordshire - 62,00 If you are a keen sports fan this is one is for you and not to be missed ! (This is a hybrid role and you must be able to be in the office 3 days a week in Staffordshire) JOB PURPOSE You will be part of the dedicated International Sports Product Team who are responsible for the day-to-day oversight of the clients next generation of sports business applications and client branded eCommerce platforms for their clients and partners. They are currently at an exciting time where they are re-platforming their systems in new modern technologies. WHAT YOU WILL BE DOING Guidance of other Product Managers to include coaching, continuous professional development, recognizing individual strengths and peer reviews. To build excellent relationships with all internal and external customers To gain a comprehensive understanding of external business customers and their system needs through qualitative and quantitative analysis To identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the Director of Product To drive product solutions with regards to goals, business case, functional requirements, design and user interface To define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation required To work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams Must be able to work overtime as and when required including international travel and attending conference calls with international team members. WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS) You will be fluent in English You will have proven commercial product management experience You will have proven experience of working in an Agile framework, SAFe will be an advantage You will have proven experience within a B2C environment You will have proven experience of working on business-to-business software projects You will have experience in working with remote stakeholders You will have strong quantitative qualitative analytical abilities You will have an interest in software/online technologies You will have a solid understanding of B2B and B2C technologies Preferably educated to degree level Experience with E-commerce Product Management will be an advantage Experience with the Ticketing industry will be an advantage Experience with Sporting Venues and/or Tournaments systems will be an advantage Holding a Certified Product Owner certification will be an advantage Must be willing to travel on company business
27/03/2024
Full time
Senior Product Manager - Staffordshire - 62,00 If you are a keen sports fan this is one is for you and not to be missed ! (This is a hybrid role and you must be able to be in the office 3 days a week in Staffordshire) JOB PURPOSE You will be part of the dedicated International Sports Product Team who are responsible for the day-to-day oversight of the clients next generation of sports business applications and client branded eCommerce platforms for their clients and partners. They are currently at an exciting time where they are re-platforming their systems in new modern technologies. WHAT YOU WILL BE DOING Guidance of other Product Managers to include coaching, continuous professional development, recognizing individual strengths and peer reviews. To build excellent relationships with all internal and external customers To gain a comprehensive understanding of external business customers and their system needs through qualitative and quantitative analysis To identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the Director of Product To drive product solutions with regards to goals, business case, functional requirements, design and user interface To define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation required To work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams Must be able to work overtime as and when required including international travel and attending conference calls with international team members. WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS) You will be fluent in English You will have proven commercial product management experience You will have proven experience of working in an Agile framework, SAFe will be an advantage You will have proven experience within a B2C environment You will have proven experience of working on business-to-business software projects You will have experience in working with remote stakeholders You will have strong quantitative qualitative analytical abilities You will have an interest in software/online technologies You will have a solid understanding of B2B and B2C technologies Preferably educated to degree level Experience with E-commerce Product Management will be an advantage Experience with the Ticketing industry will be an advantage Experience with Sporting Venues and/or Tournaments systems will be an advantage Holding a Certified Product Owner certification will be an advantage Must be willing to travel on company business
An NHS organisation in the North West are looking for an experienced Senior Server Infrastructure Engineer to join the team on a permanent basis , with a Band 6 starting salary + many benefits. Must be an experienced Server Engineer, MCSE certified with in-depth understanding of VM Ware, Hyper V, Citrix and Horizon VDI . SQL Server and SCCM also essential. Further duties can be seen below: Operational management including system design, configuration and technical support for a wide range of IT Infrastructure systems. General day to day system support, response to user problems and enquiries, the set up and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability and undertaking all systems management and administration. To include liaising with 3rd party support suppliers and keeping maintenance documentation up to date. To respond to the ever-changing Infrastructure environment to ensure the systems in use by the organisation are fit for purpose. This includes supporting existing systems: Management of existing systems and ensuring patches, upgrades and security modifications are completed where necessary Manage all allocated work items Understanding and ensuring compliance with user/National requirements End to End Communication including status reporting, risk and issue management.
27/03/2024
Full time
An NHS organisation in the North West are looking for an experienced Senior Server Infrastructure Engineer to join the team on a permanent basis , with a Band 6 starting salary + many benefits. Must be an experienced Server Engineer, MCSE certified with in-depth understanding of VM Ware, Hyper V, Citrix and Horizon VDI . SQL Server and SCCM also essential. Further duties can be seen below: Operational management including system design, configuration and technical support for a wide range of IT Infrastructure systems. General day to day system support, response to user problems and enquiries, the set up and installation of software and hardware, implementing software and hardware upgrades, ensuring system reliability and undertaking all systems management and administration. To include liaising with 3rd party support suppliers and keeping maintenance documentation up to date. To respond to the ever-changing Infrastructure environment to ensure the systems in use by the organisation are fit for purpose. This includes supporting existing systems: Management of existing systems and ensuring patches, upgrades and security modifications are completed where necessary Manage all allocated work items Understanding and ensuring compliance with user/National requirements End to End Communication including status reporting, risk and issue management.
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
27/03/2024
Full time
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
26/03/2024
Full time
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
Contract - Cyber Risk Analyst Rate: Open Location: Remote Duration: 4-6 months Qualifications Bachelor's degree required; Masters preferred. 4+ years of combined hands-on IT and security architecture development and implementation work experience with a broad exposure to infrastructure/network and multi-platform environments. 2+ years of experience in information security solution engineering or security service delivery. A complete and working understanding of information security and appropriate use enforcement technology solutions including advanced malware detection/prevention, mobile device virtualization/MDM, cloud security management, structured and unstructured database encryption, mobile application and remote API security, fine-grained application authorization and access control, security event visualization, big data user and entity behavior analytics, active adversary deception, and others. Third party risk assessment experience CISSP certification is a plus Responsibilities The Senior Cyber Risk Management Analyst will effectively analyze information systems and applications, assess, and evaluate cyber capabilities, and monitor and respond to security events within company environment. The role will collaborate with Technology teams and business partners to identify threats, create strategies to better protect technology assets, and deploy technologies and processes to put those strategies into action.
26/03/2024
Project-based
Contract - Cyber Risk Analyst Rate: Open Location: Remote Duration: 4-6 months Qualifications Bachelor's degree required; Masters preferred. 4+ years of combined hands-on IT and security architecture development and implementation work experience with a broad exposure to infrastructure/network and multi-platform environments. 2+ years of experience in information security solution engineering or security service delivery. A complete and working understanding of information security and appropriate use enforcement technology solutions including advanced malware detection/prevention, mobile device virtualization/MDM, cloud security management, structured and unstructured database encryption, mobile application and remote API security, fine-grained application authorization and access control, security event visualization, big data user and entity behavior analytics, active adversary deception, and others. Third party risk assessment experience CISSP certification is a plus Responsibilities The Senior Cyber Risk Management Analyst will effectively analyze information systems and applications, assess, and evaluate cyber capabilities, and monitor and respond to security events within company environment. The role will collaborate with Technology teams and business partners to identify threats, create strategies to better protect technology assets, and deploy technologies and processes to put those strategies into action.
Sr Software Developer £50,000 to £60,000 Hybrid, Oxfordshire Permanent | Full-time Your new company A national synchrotron facility is located in Oxfordshire. The site is home to scientific research supporting over 14,000 researchers across various fields with its state-of-the-art facilities. Your new role The Senior Software Developer role involves working within the Data Acquisition Team. In this position, you'll collaborate with other software engineers, supporting various experimental techniques and developing data acquisition capabilities. Responsibilities Provide technical leadership within the data acquisition group to develop, test, maintain and support the ongoing software development Lead a team delivering medium-scale projects (typically with direct business impact and firm deadlines), providing direction, coaching, support and motivation Use technical and professional knowledge to identify opportunities for technical or process improvement across the organisation, supported by the team Bring and apply excellent engineering experience and deep domain knowledge to the Data Acquisition group to ensure that developed systems meet the goals of innovative, world-leading science and engineering. What you'll need to succeed Experience of managing a small team of developers providing technical leadership, mentorship and project management Good working knowledge of Java & Python Experience with leading projects with strict deadlines & tight budgets Experience with collaborating with a large organisation and multiple stakeholders What you'll get in return Industry Leading Public Sector Pension Competitive Health and Social Benefits A combined 40+ days of holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
26/03/2024
Full time
Sr Software Developer £50,000 to £60,000 Hybrid, Oxfordshire Permanent | Full-time Your new company A national synchrotron facility is located in Oxfordshire. The site is home to scientific research supporting over 14,000 researchers across various fields with its state-of-the-art facilities. Your new role The Senior Software Developer role involves working within the Data Acquisition Team. In this position, you'll collaborate with other software engineers, supporting various experimental techniques and developing data acquisition capabilities. Responsibilities Provide technical leadership within the data acquisition group to develop, test, maintain and support the ongoing software development Lead a team delivering medium-scale projects (typically with direct business impact and firm deadlines), providing direction, coaching, support and motivation Use technical and professional knowledge to identify opportunities for technical or process improvement across the organisation, supported by the team Bring and apply excellent engineering experience and deep domain knowledge to the Data Acquisition group to ensure that developed systems meet the goals of innovative, world-leading science and engineering. What you'll need to succeed Experience of managing a small team of developers providing technical leadership, mentorship and project management Good working knowledge of Java & Python Experience with leading projects with strict deadlines & tight budgets Experience with collaborating with a large organisation and multiple stakeholders What you'll get in return Industry Leading Public Sector Pension Competitive Health and Social Benefits A combined 40+ days of holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
M365 Messaging Specialist Full-time Our client is a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. They are currently seeking a skilled M365 Messaging Specialist to join their IT team and contribute to the efficient management and optimization of our messaging infrastructure. Job Overview: As an M365 Messaging Specialist, you will play a key role in designing, implementing, and maintaining our Microsoft 365 messaging environment. You will collaborate with cross-functional teams to ensure the seamless flow of communication and data within the organization. This role requires a deep understanding of Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, and related technologies. Responsibilities: 1. Design and Implementation: - Design and implement Microsoft 365 messaging solutions, ensuring scalability, reliability, and security. - Configure and maintain Exchange Online, SharePoint Online, and Teams environments. 2. Administration and Maintenance: - Perform regular system maintenance and updates to optimize performance. - Monitor and troubleshoot messaging systems to identify and resolve issues proactively. 3. Collaboration and Integration: - Collaborate with IT and business teams to integrate messaging solutions with other enterprise systems. - Provide support for end-users and assist in the resolution of messaging-related issues. 4. Security and Compliance: - Implement and enforce security policies for messaging systems. - Ensure compliance with relevant regulations and industry standards. 5. Documentation: - Maintain detailed documentation of configurations, processes, and procedures. - Train IT staff and end-users on best practices for using messaging platforms. Requirements: 1. Education and Certifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Microsoft certifications such as MS-100, MS-101, or equivalent. 2. Experience: - Minimum of [X] years of experience as a Messaging Specialist or similar role. - Hands-on experience with Microsoft 365 messaging technologies. 3. Skills: - Proficient in configuring and managing Exchange Online, SharePoint Online, and Teams. - Strong understanding of mail flow, email archiving, and compliance features. - Knowledge of PowerShell Scripting for automation tasks. - Familiarity with security best practices for messaging environments. 4. Communication: - Excellent communication skills with the ability to work collaboratively with cross-functional teams. - Strong problem-solving and analytical skills. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
26/03/2024
Full time
M365 Messaging Specialist Full-time Our client is a dynamic and innovative company committed to delivering cutting-edge solutions to our clients. They are currently seeking a skilled M365 Messaging Specialist to join their IT team and contribute to the efficient management and optimization of our messaging infrastructure. Job Overview: As an M365 Messaging Specialist, you will play a key role in designing, implementing, and maintaining our Microsoft 365 messaging environment. You will collaborate with cross-functional teams to ensure the seamless flow of communication and data within the organization. This role requires a deep understanding of Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, and related technologies. Responsibilities: 1. Design and Implementation: - Design and implement Microsoft 365 messaging solutions, ensuring scalability, reliability, and security. - Configure and maintain Exchange Online, SharePoint Online, and Teams environments. 2. Administration and Maintenance: - Perform regular system maintenance and updates to optimize performance. - Monitor and troubleshoot messaging systems to identify and resolve issues proactively. 3. Collaboration and Integration: - Collaborate with IT and business teams to integrate messaging solutions with other enterprise systems. - Provide support for end-users and assist in the resolution of messaging-related issues. 4. Security and Compliance: - Implement and enforce security policies for messaging systems. - Ensure compliance with relevant regulations and industry standards. 5. Documentation: - Maintain detailed documentation of configurations, processes, and procedures. - Train IT staff and end-users on best practices for using messaging platforms. Requirements: 1. Education and Certifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Microsoft certifications such as MS-100, MS-101, or equivalent. 2. Experience: - Minimum of [X] years of experience as a Messaging Specialist or similar role. - Hands-on experience with Microsoft 365 messaging technologies. 3. Skills: - Proficient in configuring and managing Exchange Online, SharePoint Online, and Teams. - Strong understanding of mail flow, email archiving, and compliance features. - Knowledge of PowerShell Scripting for automation tasks. - Familiarity with security best practices for messaging environments. 4. Communication: - Excellent communication skills with the ability to work collaboratively with cross-functional teams. - Strong problem-solving and analytical skills. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Network Risk and Compliance Analyst: Primary responsibilities will include: Develop and manage monitoring activities to ensure compliance with Information Security and Technology regulatory requirements and internal policies and standards Identify, develop and maintain key risk indicators to track and ensure compliance with established policies and standards Lead global and complex compliance remediation projects with cross-functional teams Conduct targeted reviews to identify risks, opportunities, and areas for improvement Lead development of management action plans; propose resolution options, identify responsible owners, and closure dates Proactively identify and report Information Security and Technology compliance risks Ensure risks are effectively identified, quantified, prioritized, communicated, and managed, including recommendations for risk mitigation, and identifying the root cause/key themes Effectively communicate findings and recommendations to management in detailed and organized format/process via presentations to stakeholders and senior management Manage Audit, Regulatory and Third-Part audits/risk assessments Lead development of formal responses to Audit and Regulatory inquiries or assessments. This may be comprised of documentation gathering, drafting of documents, and researching past activity and reports Centralize compliance responses/data to improve audit response time and create consistent responses across teams Interact with Auditors and Regulators as needed Develop and conduct ongoing risk and compliance training and education Role Requirements: Bachelor's degree in Computer Science, Cyber Security, Information Security, Information Systems Management, Information Technology Auditing or related relevant field Strong technical background in order to communicate effectively with Network Engineers Experience in leading projects, preferably global projects Experience with audits and/or compliance assessments/monitoring. PMI, CISSP, CISM, CISA a plus Ability to operate in a fast-paced global environment. Ability to work under pressure, meet tight deadlines and embrace change. Ability to communicate clearly to various levels of management (including executive management), across various business functions (including engineering)
25/03/2024
Full time
Network Risk and Compliance Analyst: Primary responsibilities will include: Develop and manage monitoring activities to ensure compliance with Information Security and Technology regulatory requirements and internal policies and standards Identify, develop and maintain key risk indicators to track and ensure compliance with established policies and standards Lead global and complex compliance remediation projects with cross-functional teams Conduct targeted reviews to identify risks, opportunities, and areas for improvement Lead development of management action plans; propose resolution options, identify responsible owners, and closure dates Proactively identify and report Information Security and Technology compliance risks Ensure risks are effectively identified, quantified, prioritized, communicated, and managed, including recommendations for risk mitigation, and identifying the root cause/key themes Effectively communicate findings and recommendations to management in detailed and organized format/process via presentations to stakeholders and senior management Manage Audit, Regulatory and Third-Part audits/risk assessments Lead development of formal responses to Audit and Regulatory inquiries or assessments. This may be comprised of documentation gathering, drafting of documents, and researching past activity and reports Centralize compliance responses/data to improve audit response time and create consistent responses across teams Interact with Auditors and Regulators as needed Develop and conduct ongoing risk and compliance training and education Role Requirements: Bachelor's degree in Computer Science, Cyber Security, Information Security, Information Systems Management, Information Technology Auditing or related relevant field Strong technical background in order to communicate effectively with Network Engineers Experience in leading projects, preferably global projects Experience with audits and/or compliance assessments/monitoring. PMI, CISSP, CISM, CISA a plus Ability to operate in a fast-paced global environment. Ability to work under pressure, meet tight deadlines and embrace change. Ability to communicate clearly to various levels of management (including executive management), across various business functions (including engineering)
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
25/03/2024
Full time
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
25/03/2024
Full time
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
22/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
22/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
22/03/2024
Full time
Senior Software Engineers with a background in software development using C#/.NET are required by this major client, who is creating a new start up engineering capability in their Leeds offices, where you will provide best in class technical solutions on all three major Public Clouds to a wide range of major Public Sector organisations. As a result of the work that they do, this client requires applicants to hold or be capable of obtaining UK National Security Vetting, the requirements for which could include but not be limited to having resided in the UK for at least the past 5 years and being a UK national or dual UK national. Please note your application will not be taken forward if you cannot fulfil these requirements. In order to secure one of these Lead Software Engineer roles you must come from a Software Development background and still be technically hands on with coding/Scripting. You will also have good experience in client/stakeholder management, team leadership and organisational skills as well as being able to demonstrate the following experience: Be a subject matter expert in full stack C#/.Net Core. Hands on experience Front End technologies, such as React or Angular. Demonstrable experience mentoring and quality checking the work of junior engineers whilst building distributed systems and secure products at scale. Have an understanding of design practices, system architecture and conducting code reviews. Experience using containerization technologies (Docker, Kubernetes etc) Experience with RESTful APIs and microservices best practices. Extensive experience with CI/CD tooling (Github Actions, CircleCI etc) Experience building infrastructure testing within the pipeline for automated deployments Knowledge of Database systems and models This is an opportunity for significant growth, but with a start-up feel and mentality. In this role you will have the chance to build and be part of a new concept. This client is creating an onshore engineering team to gain access to a new segment of the technology market where there is opportunity for significant growth. They are looking for people to help establish the culture and ways of working of the team so we are well placed to make the most of this opportunity. We need help in curating and evolving this culture over time as it's the most important element to the business. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We're delighted to have partnered with a disruptive and fast-growing industry leader revolutionising their field within the finance sector. The organisation have transformed the market by designing an advanced and forward-thinking financial management solution platform centred around employee compensation and benefits. They are seeking an experienced Senioe Software Engineer, primarily on the Backend side with a keen interest in Elixir to join their growing development team. As a Senior Software Engineer, you will have the opportunity to work within their product, engineering and design teams, defining both long-term strategy and short-term roadmaps. Mainly though, you will have the opportunity to build and develop awesome product features integrated within the codebase. The ideal candidate should have the majority of the following: Bachelor's degree in Computer Science, Engineering, or a related field. You have at least 5 years of building Back End systems. Proficiency in Elixir. Must have experience in at least one other language (Golang/.Net/React etc). Strong experience with relational databases (SQL/PostgreSQL) Solid experience in cloud-based development (AWS). Kubernetes (K8s) for orchestration. DDD (Domain-Driven Design) & TDD (Test-Driven Development). Having a product development mindset is essential. You have a drive to solve problems, are a team player & love to learn. Permanent/Full-Time Employment. Fully Remote.
22/03/2024
Full time
We're delighted to have partnered with a disruptive and fast-growing industry leader revolutionising their field within the finance sector. The organisation have transformed the market by designing an advanced and forward-thinking financial management solution platform centred around employee compensation and benefits. They are seeking an experienced Senioe Software Engineer, primarily on the Backend side with a keen interest in Elixir to join their growing development team. As a Senior Software Engineer, you will have the opportunity to work within their product, engineering and design teams, defining both long-term strategy and short-term roadmaps. Mainly though, you will have the opportunity to build and develop awesome product features integrated within the codebase. The ideal candidate should have the majority of the following: Bachelor's degree in Computer Science, Engineering, or a related field. You have at least 5 years of building Back End systems. Proficiency in Elixir. Must have experience in at least one other language (Golang/.Net/React etc). Strong experience with relational databases (SQL/PostgreSQL) Solid experience in cloud-based development (AWS). Kubernetes (K8s) for orchestration. DDD (Domain-Driven Design) & TDD (Test-Driven Development). Having a product development mindset is essential. You have a drive to solve problems, are a team player & love to learn. Permanent/Full-Time Employment. Fully Remote.
Senior Reservoir Engineer - Technology Research One of the worlds great energy companies requires a Senior Reservoir Engineer for its advanced energy solutions team within Applied Science. The team looks broadly at energy technology trends, evaluates emerging technologies, identifies, and builds partnerships with technology providers, developing concepts to integrate new technologies into energy systems which create value. A key priority for the role will be developing insight and technology related to the subsurface for Long Duration Energy Storage. This opportunity to be Reservoir Engineer with the Technology Research team in Advanced Energy Solutions. The role holder will be responsible for leading subsurface R&D related to subsurface energy storage concepts. This opportunity to be Senior Reservoir Engineer with the Technology Research team in Advanced energy Solutions. The role holder will be responsible for leading subsurface R&D related to subsurface energy storage concepts. The role holder will be addressing deep technical questions on the efficiency and potential subsurface and wells risks, progressing capability to pilot and deploy energy storage solutions in porous media with confidence. Accountabilities will include: Perform and lead reservoir simulation studies across multiple simulation platforms, eg for early-stage technology evaluations. Lead research programmes both internally and with external technology leaders including academia, research institutes and start-ups. Direct contribution to experimental design and data analysis. Support others eg, I&E Engineering and G&LCE to develop concepts and proposals for technology piloting. Support agile squads to assess opportunities and build proposals. Support the safe delivery of projects, including driving continuous improvement of HSSE standards and procedures (especially with laboratory and field operations). Work collaboratively to identify and prioritise energy integration opportunities. Pro-actively initiate and progress Technology/R&D projects to realise value via technology development & testing, scale-up and commercialisation. Lead and support innovation and consultancy programmes and projects, internally and externally, to generate key insights and steer strategic direction. Communication of knowledge and insights to peers, senior management and stakeholders. Requirements Industry experience in the reservoir engineering discipline, ideally related to the role of subsurface in energy production, storage and/or distribution, with research experience in combination with commercial project experience. Capability in classical (eg IAM suite, PIE, etc) and modelling (eg Nexus, GEM, Petrel) reservoir engineering tools. Ability to code with common programming languages eg, Python. Experience of rock mechanics, salt caverns, reservoir fluid flow/heat transfer modelling, along with understanding of basic scientific and engineering calculations and design, will be desirable. Working knowledge of and/or experience in geothermal, subsurface energy storage, and related areas will be highly beneficial, along with the ability to couple operational insight with nimble thinking/research mindset. Self-driven, possess excellent interpersonal skills, communicate well within and between teams and other disciplines and be able to work to tight deadlines. Demonstrate the ability to work independently and as part of a diverse team, lead and manage delivery by prioritising responsibilities and showing flexibility in response to change. Safety advocate, confident to speak up to challenge mistakes or misconceptions and effectively manages activity based on strategic and direct value. This is a fantastic opportunity to work for one of the worlds great energy companies. The salary is a basic circa £75K with an excellent flex benefits package, pension and bonus which takes the overall package well over £110K. This role requires 3 days a week in the West London/Surrey Office with the rest WFH
22/03/2024
Full time
Senior Reservoir Engineer - Technology Research One of the worlds great energy companies requires a Senior Reservoir Engineer for its advanced energy solutions team within Applied Science. The team looks broadly at energy technology trends, evaluates emerging technologies, identifies, and builds partnerships with technology providers, developing concepts to integrate new technologies into energy systems which create value. A key priority for the role will be developing insight and technology related to the subsurface for Long Duration Energy Storage. This opportunity to be Reservoir Engineer with the Technology Research team in Advanced Energy Solutions. The role holder will be responsible for leading subsurface R&D related to subsurface energy storage concepts. This opportunity to be Senior Reservoir Engineer with the Technology Research team in Advanced energy Solutions. The role holder will be responsible for leading subsurface R&D related to subsurface energy storage concepts. The role holder will be addressing deep technical questions on the efficiency and potential subsurface and wells risks, progressing capability to pilot and deploy energy storage solutions in porous media with confidence. Accountabilities will include: Perform and lead reservoir simulation studies across multiple simulation platforms, eg for early-stage technology evaluations. Lead research programmes both internally and with external technology leaders including academia, research institutes and start-ups. Direct contribution to experimental design and data analysis. Support others eg, I&E Engineering and G&LCE to develop concepts and proposals for technology piloting. Support agile squads to assess opportunities and build proposals. Support the safe delivery of projects, including driving continuous improvement of HSSE standards and procedures (especially with laboratory and field operations). Work collaboratively to identify and prioritise energy integration opportunities. Pro-actively initiate and progress Technology/R&D projects to realise value via technology development & testing, scale-up and commercialisation. Lead and support innovation and consultancy programmes and projects, internally and externally, to generate key insights and steer strategic direction. Communication of knowledge and insights to peers, senior management and stakeholders. Requirements Industry experience in the reservoir engineering discipline, ideally related to the role of subsurface in energy production, storage and/or distribution, with research experience in combination with commercial project experience. Capability in classical (eg IAM suite, PIE, etc) and modelling (eg Nexus, GEM, Petrel) reservoir engineering tools. Ability to code with common programming languages eg, Python. Experience of rock mechanics, salt caverns, reservoir fluid flow/heat transfer modelling, along with understanding of basic scientific and engineering calculations and design, will be desirable. Working knowledge of and/or experience in geothermal, subsurface energy storage, and related areas will be highly beneficial, along with the ability to couple operational insight with nimble thinking/research mindset. Self-driven, possess excellent interpersonal skills, communicate well within and between teams and other disciplines and be able to work to tight deadlines. Demonstrate the ability to work independently and as part of a diverse team, lead and manage delivery by prioritising responsibilities and showing flexibility in response to change. Safety advocate, confident to speak up to challenge mistakes or misconceptions and effectively manages activity based on strategic and direct value. This is a fantastic opportunity to work for one of the worlds great energy companies. The salary is a basic circa £75K with an excellent flex benefits package, pension and bonus which takes the overall package well over £110K. This role requires 3 days a week in the West London/Surrey Office with the rest WFH
Spectrum IT Recruitment (South) Ltd
Tunbridge Wells, Kent
Senior Systems Engineer Senior Systems Engineer required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The Systems Engineer will join a small team working on the design and implementation of technology solutions in cloud and hybrid environments. The successful person will be responsible for private, hybrid, and public cloud infrastructure ensuring high performance, stability, and availability of the companies infrastructure. The company operate on a hybrid model typically involving 50% of the time in the office. Essential experience: Background of designing, implementing, and managing cloud infrastructure Azure services eg Azure Active Directory, Azure VMs, Azure App Service, Azure SQL, Azure Kubernetes DevOps practices, version control, and configuration management Microsoft 365 services such as Exchange Online, Azure, SharePoint, OneDrive etc Experience with VMWare and Citrix would be desired but is not essential Any Azure certifications will also be advantageous such as Azure Solutions Architect, Azure Security Engineer Associate, Azure DevOps Engineer, Azure Administrator Associate This is a great opportunity to join a well-established organisation with multiple offices. If you are looking for a role of this nature please contact (see below) or call. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Senior Systems Engineer Senior Systems Engineer required by a well-known growing legal organisation based in the heart of Tunbridge Wells. The Systems Engineer will join a small team working on the design and implementation of technology solutions in cloud and hybrid environments. The successful person will be responsible for private, hybrid, and public cloud infrastructure ensuring high performance, stability, and availability of the companies infrastructure. The company operate on a hybrid model typically involving 50% of the time in the office. Essential experience: Background of designing, implementing, and managing cloud infrastructure Azure services eg Azure Active Directory, Azure VMs, Azure App Service, Azure SQL, Azure Kubernetes DevOps practices, version control, and configuration management Microsoft 365 services such as Exchange Online, Azure, SharePoint, OneDrive etc Experience with VMWare and Citrix would be desired but is not essential Any Azure certifications will also be advantageous such as Azure Solutions Architect, Azure Security Engineer Associate, Azure DevOps Engineer, Azure Administrator Associate This is a great opportunity to join a well-established organisation with multiple offices. If you are looking for a role of this nature please contact (see below) or call. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Oracle MDM/Utilities Engineer - Ad Hoc Support Whitehall Resources are currently looking for a Oracle MDM/Utilities Engineer - Ad Hoc Support. Key Requirements: - The role of the Senior Support Engineer, MDM is to provide exceptional remote-based support for mission-critical CC&B applications as part of our global customer support team. - The position has the responsibility for researching, troubleshooting and supporting multiple MDM and CC&B modules for our global clients. - The role requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Key Responsibilities: - Strong MDM Functional and Technical expertise. - Solve customer issues using methodical troubleshooting based on expert knowledge of MDM customers in complex technology environments. - Strong experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks, XAI/XSLT/XPath and OUAF framework. - Should have broad techno-functional knowledge of MDM in at least 2-3 core modules (Service Order Management, Device Management, Asset Management, Measurements & VEE) including good knowledge of MDM Configuration. - Should have broad functional knowledge of CC&B in at least 2-3 modules (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB configuration. - Extensive experience in Oracle MDM and CC&B with strong Production Support/Implementation experience. - Experience in resolving user queries and incidents in the Application. - Experience working with external interfaces to 3rd party benefits and integrations. - Initiates corrective and Root Cause Analysis action to fix the issues permanently and improve the availability of the application. - Familiarity with process integration of MDM and CC&B with other utility enterprise and operational systems such as core WAM, EBS, C2M, MWM, NMS, ITRON, L&G etc. - Good interpersonal communications and analytical ability. - Ability to work in team in diverse/multiple stakeholder environment. - Experience and desire to work in a Global delivery environment. - Provide remote-based functional support for all aspects of the functional features of MDM and CC&B customer including extensive and in-depth knowledge of the related modules. - Support client customizations, sharing implementation and best practices advice. - Support client systems, sharing system knowledge and best practices advice. - Develop application break fixes for critical product defects. - Perform duties for one or more key assigned accounts as a technical/functional advisor. - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. - Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Key Experience: - 10+ years relevant Oracle MDM experience. - 5+ years direct support of application end-users in a Corporate or similar environment, Technical and Functional Expertise with solid understanding of MDM. - Expertise with MDM including full life cycle implementation experience, configuration and administration of the application. - Knowledge of Oracle maintenance/patching mechanics and MDM architecture. - Demonstrable history solving complex problems across multiple modules. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. - Strong knowledge of key application functionality, tables and relationships. - Deep knowledge of MDM customization/extension methodologies. - Excellent development skills using Oracle MDM toolset. - Excellent interpersonal, presentation and communication skills - verbal & written. Attention to detail and the ability to learn quickly. - Extreme focus on Client satisfaction. - Ability to work calmly and professionally in high pressure situations. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
22/03/2024
Project-based
Oracle MDM/Utilities Engineer - Ad Hoc Support Whitehall Resources are currently looking for a Oracle MDM/Utilities Engineer - Ad Hoc Support. Key Requirements: - The role of the Senior Support Engineer, MDM is to provide exceptional remote-based support for mission-critical CC&B applications as part of our global customer support team. - The position has the responsibility for researching, troubleshooting and supporting multiple MDM and CC&B modules for our global clients. - The role requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. Key Responsibilities: - Strong MDM Functional and Technical expertise. - Solve customer issues using methodical troubleshooting based on expert knowledge of MDM customers in complex technology environments. - Strong experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks, XAI/XSLT/XPath and OUAF framework. - Should have broad techno-functional knowledge of MDM in at least 2-3 core modules (Service Order Management, Device Management, Asset Management, Measurements & VEE) including good knowledge of MDM Configuration. - Should have broad functional knowledge of CC&B in at least 2-3 modules (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB configuration. - Extensive experience in Oracle MDM and CC&B with strong Production Support/Implementation experience. - Experience in resolving user queries and incidents in the Application. - Experience working with external interfaces to 3rd party benefits and integrations. - Initiates corrective and Root Cause Analysis action to fix the issues permanently and improve the availability of the application. - Familiarity with process integration of MDM and CC&B with other utility enterprise and operational systems such as core WAM, EBS, C2M, MWM, NMS, ITRON, L&G etc. - Good interpersonal communications and analytical ability. - Ability to work in team in diverse/multiple stakeholder environment. - Experience and desire to work in a Global delivery environment. - Provide remote-based functional support for all aspects of the functional features of MDM and CC&B customer including extensive and in-depth knowledge of the related modules. - Support client customizations, sharing implementation and best practices advice. - Support client systems, sharing system knowledge and best practices advice. - Develop application break fixes for critical product defects. - Perform duties for one or more key assigned accounts as a technical/functional advisor. - Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours. - Collaborate with team members in a virtual team environment to extend field experience to different client situations. - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. Key Experience: - 10+ years relevant Oracle MDM experience. - 5+ years direct support of application end-users in a Corporate or similar environment, Technical and Functional Expertise with solid understanding of MDM. - Expertise with MDM including full life cycle implementation experience, configuration and administration of the application. - Knowledge of Oracle maintenance/patching mechanics and MDM architecture. - Demonstrable history solving complex problems across multiple modules. - Superb trouble-shooting skills and tenacity in problem solving. - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients. - Strong knowledge of key application functionality, tables and relationships. - Deep knowledge of MDM customization/extension methodologies. - Excellent development skills using Oracle MDM toolset. - Excellent interpersonal, presentation and communication skills - verbal & written. Attention to detail and the ability to learn quickly. - Extreme focus on Client satisfaction. - Ability to work calmly and professionally in high pressure situations. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.