Michael Page Technology
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
The System Architecture Group is responsible for strategy, architecture, design, and plan - covering all technology aspects from customer terminal to gateways. The function will ensure deeper engineering focus for new tech induction, hybrid fleet and network integration, customer solutions, resource optimization, business efficiency, and profitability Client Details Our client is a leading provider of satellite operations across the globe. Description ROLE PURPOSE The role will report directly into the Head of System Engineering and whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the role's key responsibilities and measures Architect, Design and Deliver solutions using existing Infrastructure components. Where new infrastructure technologies are being introduced, implement them, and establish best practice for their adoption. Resolve incidents that have not been seen before and initiate change to ensure that issues can be easily dealt with in future. Contribute to the Technology Roadmap for the businesses Technology Data Centres and Services Evaluate new tools and techniques being able to understand their value and impact. Lead group design discussions on my area of expertise and be able to present with authority to a variety of audiences. Coach and mentor system engineers across Technology who are at a more junior level. Ensure that my own team's designs are of a high quality and understand the impacts to any other areas of infrastructure. Keep technical skills up to date and keep track of new technologies, understanding how they might benefit the Technology team Introduce automation for high performance and effectiveness. Be the key technical and design authority for the Team and along with the Solution Engineering, the main relationship holder with the Architecture and Product Team. KEY ACCOUNTABILITIES Experience designing and deploying solutions for large, complex global organisations Analytical and structured approach to design, process, and advanced troubleshooting Ability to produce and maintain high quality HLD/LLD and Standards documentation Well organised self-starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity Builds and maintains positive relationships within and across teams Provides technical leadership within teams and mentoring for individuals Communicates effectively, able to deliver and present both written and verbal, designs, strategies and concepts clearly and effectively to Senior & Jnr staff alike Profile SKILLS AND QUALIFICATIONS Required Technology Skills: Excellent/CCNA levels of practical experience in designing/building, operating large-scale, Multilayer Switching and Routing using Juniper or preferably Arista and Cisco equipment and OS in a WAN and LAN environment using technologies like Multicast, Port Channelling, EIGRP, CDP, GLBP, VRF, QoS Very good knowledge of Wide Area Networking technologies and protocols, such as MPLS, WAN,CoS, DWDM. Ideally, with experience of dealing with major Global Comms suppliers Excellent technical knowledge of OSI network topologies, troubleshooting and design eg Routing Protocols (BGP, OSPF, iGRP), DNS, DHCP, IP Address Management and TCP/UDP Port RFC & IEEE 802-based standards. Juniper/Cisco Switches deployed in Spine/Leaf topology High levels of VPN experience along with associated technologies and protocols eg IPSec, Public/Private Key Encryption, TLS/SSL, digital cert techniques like ISA/KMP GRE and DMVPN High levels of Load balancing & Global/DNS balancing technologies and techniques, preferably Fortinet hardware and/or software appliances/cloud versions Good understanding of browser-based technologies and protocols like HTML, HTTP/HTTPS and XML Good understanding of Network Management technologies and protocols like SNMP, Netflow, IPSLA, along with practical experience of associated Network Management & Alerting Tools Desired Technical Skills (on top of the above mandatory skills) Good technical knowledge of Firewalls Platforms and Technologies, including build/configuration of some of the following Fortinet (pref along with associated Management Systems and Firewall rule analysis tools eg Skybox, Tufin High levels of knowledge of remote access and two factor authentication technologies and AAA solutions, eg RSA, Juniper/Pulse, Cisco ACS, Radius Sound knowledge of the main Cloud/Hyper-Scalers technologies from likes of Azure, AWS and Google and associated Private and Hybrid Cloud solutions especially when it comes to network connectivity like Express Route and Direct Connect and how these function over CoLo provider technology like Equinix Cloud Exchange High levels of experience of Threat prevention and detection techniques and associated technologies like IPS, IDS, APT/SEIM, Secure Proxy. SDN/automation technologies/configuration tools/ZTP and rom likes of Juniper/MIST along with more open source/Technology-wide solutions like G.IT, Chef, Anisble or Puppet, preferably in a DevOps environment Automation and Scripting knowledge (eg Python, Unix/Linux or PowerShell & Batch) Job Offer This role is paying up to £90,000 for the perfect candidate plus up to 10% bonus based on company performance. This is a hybrid role - 2 days on site are required every week in West London
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.