System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
24/04/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
24/04/2024
Full time
System Administrator - Confluence/Jira Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications Bachelor's Degree 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience maintaining cloud platform technologies. 3+ years of experience in administration and implementation of Atlassian products Confluence and Jira Experience with Windows technologies. Experience with Agile/Scrum or DevOps methodologies. Experience working in Financial Services or otherwise regulated environment. Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools. Responsibilities Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
Venesky-Brown's client, a public sector organisation in Lochgilphead, is currently looking to recruit a Systems Administrator for an initial 5 month contract with potential to extend on a rate of c. £200/day Inside IR35. This role will be fully remote. Responsibilities: - To support the Development Officer (deputising as required) to develop, test and maintain all HR and OD systems in accordance with requirements, ensuring our systems support the team to deliver an effective, high quality and professional service to the organisation. Assist with the integration of new and existing systems, deliver training to systems' users, and provide management information from system. - Assist with the systems element of management information reporting, planning and developing appropriately to ensure relevant, accurate high quality information can be generated. - Assist with planning the implementation of new working practices and systems to ensure appropriate set up of configuration parameters and user access rights, that effective usage procedures are developed, and that training and testing requirements can be met at appropriate stages, while allowing operational requirements to continue to be met as well. - Assist with planning to ensure the smooth implementation of any changes to the organisation's HR and OD systems - Configure and maintain usage of relevant modules, setting up and maintaining configuration parameters and user access rights. - Using systems analysis and programming techniques to support the maintenance and enhancement of HR and OD systems - Coordinate and Liaise with relevant staff to test new releases of software, and manage availability of the test system to meet requirements for training and testing. - Assist with set up of integration requirements and testing for integration with HR & OD Systems as required. - Ensure all interfaces to other systems operate with integrity on a day to day basis, reconciling as required between the systems. - Resolve faults if possible and refer any that cannot be resolved to the suppliers and/or the organisation's IT Service Desk as appropriate. - Develop specifications for HR & OD Systems functionality for development by other suppliers as appropriate. - Participate in meetings with other users of HR & OD Systems. - Participate in internal and external working groups as appropriate. - Acting as project assistant for change projects involving HR and OD systems - Developing and implementing communications plans to support change projects - Develop and implement testing programmes to support systems development projects - Delivering and developing training and guidance materials to support change projects in relation to systems development - Co-ordinate training delivery from consultants and develop skills to subsequently train directly and to train staff to act as trainers on HR & OD Systems, training both in procedures and in system usage. - Act as a first point of contact for all internal users and develop systems to communicate with users in an effective manner. Assist users with the development of reports. - Work with the Senior Admin Officer/Admin Officers to develop reporting and regular management information in a user friendly format supporting the development and maintenance of catalogues for reporting - Assist the Development Officer to manage relevant budgets by ensuring that any expenditure is appropriate, within allocated budget limits at all times and that accurate financial records are maintained. - Assist with tracking of business process benefits. - Develop and maintain information on the Corporate Performance Management System (Pyramid). - Ensure targets are recorded and reported in relation to key performance indicators for internal and external reporting. Essential skills: - Experience in a similar role - ideally experienced with iTrent HR & Payroll software (or similar) If you would like to hear more about this opportunity please get in touch.
24/04/2024
Project-based
Venesky-Brown's client, a public sector organisation in Lochgilphead, is currently looking to recruit a Systems Administrator for an initial 5 month contract with potential to extend on a rate of c. £200/day Inside IR35. This role will be fully remote. Responsibilities: - To support the Development Officer (deputising as required) to develop, test and maintain all HR and OD systems in accordance with requirements, ensuring our systems support the team to deliver an effective, high quality and professional service to the organisation. Assist with the integration of new and existing systems, deliver training to systems' users, and provide management information from system. - Assist with the systems element of management information reporting, planning and developing appropriately to ensure relevant, accurate high quality information can be generated. - Assist with planning the implementation of new working practices and systems to ensure appropriate set up of configuration parameters and user access rights, that effective usage procedures are developed, and that training and testing requirements can be met at appropriate stages, while allowing operational requirements to continue to be met as well. - Assist with planning to ensure the smooth implementation of any changes to the organisation's HR and OD systems - Configure and maintain usage of relevant modules, setting up and maintaining configuration parameters and user access rights. - Using systems analysis and programming techniques to support the maintenance and enhancement of HR and OD systems - Coordinate and Liaise with relevant staff to test new releases of software, and manage availability of the test system to meet requirements for training and testing. - Assist with set up of integration requirements and testing for integration with HR & OD Systems as required. - Ensure all interfaces to other systems operate with integrity on a day to day basis, reconciling as required between the systems. - Resolve faults if possible and refer any that cannot be resolved to the suppliers and/or the organisation's IT Service Desk as appropriate. - Develop specifications for HR & OD Systems functionality for development by other suppliers as appropriate. - Participate in meetings with other users of HR & OD Systems. - Participate in internal and external working groups as appropriate. - Acting as project assistant for change projects involving HR and OD systems - Developing and implementing communications plans to support change projects - Develop and implement testing programmes to support systems development projects - Delivering and developing training and guidance materials to support change projects in relation to systems development - Co-ordinate training delivery from consultants and develop skills to subsequently train directly and to train staff to act as trainers on HR & OD Systems, training both in procedures and in system usage. - Act as a first point of contact for all internal users and develop systems to communicate with users in an effective manner. Assist users with the development of reports. - Work with the Senior Admin Officer/Admin Officers to develop reporting and regular management information in a user friendly format supporting the development and maintenance of catalogues for reporting - Assist the Development Officer to manage relevant budgets by ensuring that any expenditure is appropriate, within allocated budget limits at all times and that accurate financial records are maintained. - Assist with tracking of business process benefits. - Develop and maintain information on the Corporate Performance Management System (Pyramid). - Ensure targets are recorded and reported in relation to key performance indicators for internal and external reporting. Essential skills: - Experience in a similar role - ideally experienced with iTrent HR & Payroll software (or similar) If you would like to hear more about this opportunity please get in touch.
Masentó are currently searching for a French Speaking SAP SD & MM Trainer to join on a short term basis and conduct key-user training. The Candidate can Work 3/4 Hours per day along with their other ongoing assignment The key areas to be trained on are: Sales Process(Order, shipping, Billing) Intercompany purchasing Subcontracting Majorly Remote Project French speaking and S/4 HANA experience is required.
24/04/2024
Project-based
Masentó are currently searching for a French Speaking SAP SD & MM Trainer to join on a short term basis and conduct key-user training. The Candidate can Work 3/4 Hours per day along with their other ongoing assignment The key areas to be trained on are: Sales Process(Order, shipping, Billing) Intercompany purchasing Subcontracting Majorly Remote Project French speaking and S/4 HANA experience is required.
Job Title: Rio Trainer (NHS) Duration: 2-year Contract (Outside IR35), Statement of Work (Outcomes based) Location: Birmingham, UK (2-3 days onsite) Overview: Seeking 2 x Rio Trainer's for 2-year contract in Birmingham. Train 3,000 + staff members alongside a team member. Responsibilities: Conduct Rio training sessions for staff. Develop/update training materials. Provide ongoing support. Tailor training to needs. Monitor effectiveness. Requirements: Training experience. Rio software knowledge. Strong communication skills. Collaborative mindset. Organisational ability. Adaptability. Please apply if you have Rio Training experience.
23/04/2024
Project-based
Job Title: Rio Trainer (NHS) Duration: 2-year Contract (Outside IR35), Statement of Work (Outcomes based) Location: Birmingham, UK (2-3 days onsite) Overview: Seeking 2 x Rio Trainer's for 2-year contract in Birmingham. Train 3,000 + staff members alongside a team member. Responsibilities: Conduct Rio training sessions for staff. Develop/update training materials. Provide ongoing support. Tailor training to needs. Monitor effectiveness. Requirements: Training experience. Rio software knowledge. Strong communication skills. Collaborative mindset. Organisational ability. Adaptability. Please apply if you have Rio Training experience.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator. Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Financial Institution is currently seeking a Atlassian SaaS Platform Administrator Candidate will coach others through education of platform development best practice. The Software Engineer must have a background in SaaS/Low-Code implementation, system administration and can help others to contribute to platform improvements. Responsibilities: Provide technical leadership for planning, designing, installing, testing, and implementing solutions. Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest). Implementing Atlassian plugins and supporting integration with other enterprise software. Ensure best practice adherence for core system development, security, tuning and performance. Supports Knowledge Management (KM) program strategy, transformation, and technical implementation. Creates knowledge documentation related to requirements and solution design. Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration. Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences. Ensure systems and process compliance to regulatory and organizational requirements. Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry. Qualifications: [Required] 5+ years of working experience in IT. [Required] 3+ years of experience in implementing Atlassian products. [Required] Experience with RESTful APIs, JSON, and XML. [Required] Experience with Agile/Scrum or DevOps methodologies. [Preferred] Experience working in Financial Services or otherwise regulated environment. [Preferred] Experience working with SharePoint. [Preferred] Experience with SQL, Python, PowerShell, or other Scripting languages [Preferred] Experience with System and Data Architecture [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools Technical Skills: Problem-solving skills and solution-oriented attitude. Requires a complete understanding of the system development life cycle. Highly motivated to learn new things and motivated by challenges. Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements. Proactive attitude in automating processes as much as possible. Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context. Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills. Working well with others on the team using effective interpersonal skills. Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills. Experience: Bachelors degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree. 3-5 years of experience of SaaS platform implementation and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certifications in Atlassian products are preferred. Low code/COTS implementation certifications are desired.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.