Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
22/04/2024
Full time
Infrastructure Team Leader Exeter - Devon - Hybrid £40,000-£50,000 The Role The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and technical products and services and as such need to work to exacting standards of quality and professionalism at all times. The Infrastructure Team Lead role is responsible for the definition and adherence of those standards across the team. In addition, this person will assume responsibility for the availability, performance, resilience and security of the core platform and infrastructure and will undertake whatever actions necessary to ensure this within the agreed operating constraints and budget. As the company's senior engineer the post holder will provide a technical consultancy and architect service as required. Duties and responsibilities Team Leader Manage the team is a positive manner to align with business growth plans. Own the planning and administration of the infrastructure roadmap and product owner responsibilities Represent the Infrastructure team at meetings. Setting and managing regular goals and appraisals for the infrastructure team. Demonstrates consistent levels of professionalism at all times and leads by example. Core Infrastructure & Technical Architecture/Support Work within Company policies and guidelines. Be involved in the design, implementation and support for all data networks across all locations. This includes Local Area Networks and liaising with the managed WAN providers for effective fault resolution. Provide expert support for workstations & Servers running Microsoft Server / Workstation Products, Citrix, Linux. Implement and Provide expert support on storage both local and network based. Server Planning, Design, Build and Fault fixing. Use of Group Policy and Active Directory to control Workstation and Server behaviour across the network, auditing users & ensure it is working correctly. Ensure all backup processes for network equipment and Servers are robust running according to the backup policy. Ensure IT systems are protected against virus infections and infections are controlled in accordance with best practice. Ensure all documentation is maintained up-to-date, accurately and in an easily understood manner. Be involved in regular audits of company equipment and software used and recommend improvements and upgrades. To implement and document policies, standards and procedures, proposing upgrades and enhancements to these from the basis of own expert knowledge, and experience with the installed equipment. Liaise with key suppliers and customers to ensure the effective delivery or projects and products. Be available as part of the out of hours on call rota, and be able to effectively prioritse and troubleshoot issues affecting critical services. Pre Sales Support Support pre-sales activity escalated by the pre-sales engineer Plan, design and cost proposed solutions to meet customers' needs Serve as escalation point for the pre-sales engineer where there's greater technical complexity. Other As a senior engineer you will possess the ability to not just train your fellow team members but also the other support teams. Occasionally travel to other locations and stay overnight. Perform any other reasonable duties as required. Qualifications and experience Experienced 3rd Line engineer who has either worked as a team leader or is looking to further their career by managing a small team. Although not essentials Microsoft, Networking or Linux accreditations are a bonus. Knowledge, skills and abilities Use of Active Directory, Group policy and File permissions in Microsoft and Linux (Debian) A good understanding of basic network functions such as NAT, Spanning Tree, HSRP, VLANs, routing of traffic and the use of subnets. An ability to maintain regular backups of Servers using a mixture of backup and recovery products. An ability to configure and troubleshoot, Switches, Firewalls Routers and wireless networks. A detailed understanding of copper structured and fibre optic cabling systems The post holder will have the ability to produce Technical Documentation to an agreed standard. Keep abreast of industry technology and advise on vendor product developments.
Experience: 20+ Years Mandatory to have: SAP S/4HANA Certification with Pre-sales experience in Finance Background. Key Objectives: To be part of the EMEA Solution team crafting innovative SAP solution Analysis of business requirements Provide a compelling proposition for Client's SAP customer for their Digital transformation journey. Design and implementation of full solutions. Identify integration issues and develop solutions to these issues. Coach and develop skills within a project team. Work effectively in mixed client and consultancy teams. Willing to travel across Europe for Client Workshops and Sessions Collaborate as a key member of the sales team to represent the solution offering to the client buyer. Skills/Knowledge/Experience Required: Enterprise Solution Architect Lead for SAP S/4HANA Finance, Management Accounting, Reporting & Compliance. ERP Transformation Solutioning for global customers, covering multiple industries. Extensive SAP implementation experience using integrated financials. Ability to design innovative finance solutions combining use of Digital Core, Cloud and SAP Cloud Platform elements. Understanding of the use of SAP technology to meet the opportunities of continuous and predictive accounting. Key experience areas of Shared Service Centre design, central finance systems, Receivables & Collections processes, cash, bank and treasury management Strong industry background using providing finance solutions. Minimum 3 to 4 end to end S/4HANA implementations S/4HANA Certification Track history of leadership Strong client facing Consultancy experience. Experience of working with multi-cultural team based across various geographies. Language skills - Fluent in English (written and verbal) Core Skills: Strong commercial background working in SAP Solution Pre-sales. Demonstrates excellent communication skills both verbally and in writing. Can conceptualize and communicate winning propositions - making complex ideas look simply. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and senior management. Is able to give strong coaching and feedback where needed to client team members. Continuous improvement - Inquisitive - self-teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge. Uses a set of basic consulting tools. Is able to conduct one-to-one interviews with middle managers. Can contribute to a mixed workshop process. Role Competencies: Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Mobilize and motivate a project team. Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Programme Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop HCLTech's methods and tools and contribute to Solution Team strategy. Manages design workshops on multiple area of expertise. Client Development: Can contribute technical or procedural sections to a proposal. Can present a proposal with the sales team. Can identify and escalate business development opportunities. Delivery Excellence: Able to effectively manage a team of client team members. Understands delivery within a fixed price model and able to operate effectively within those constraints. Can take ownership of sub-plans for specific IBP's and can plan own time to ensure project milestones are met. Able to take an issue, then plan and deliver a solution using own initiative, with little guidance. Identifies and escalates issues and risks within project structure. Can build strong relationships with consultants within the project. Able to receive feedback/coaching on performance from other members of the team positively. Have a strong understanding of Agile and Scrum methodologies.
18/04/2024
Full time
Experience: 20+ Years Mandatory to have: SAP S/4HANA Certification with Pre-sales experience in Finance Background. Key Objectives: To be part of the EMEA Solution team crafting innovative SAP solution Analysis of business requirements Provide a compelling proposition for Client's SAP customer for their Digital transformation journey. Design and implementation of full solutions. Identify integration issues and develop solutions to these issues. Coach and develop skills within a project team. Work effectively in mixed client and consultancy teams. Willing to travel across Europe for Client Workshops and Sessions Collaborate as a key member of the sales team to represent the solution offering to the client buyer. Skills/Knowledge/Experience Required: Enterprise Solution Architect Lead for SAP S/4HANA Finance, Management Accounting, Reporting & Compliance. ERP Transformation Solutioning for global customers, covering multiple industries. Extensive SAP implementation experience using integrated financials. Ability to design innovative finance solutions combining use of Digital Core, Cloud and SAP Cloud Platform elements. Understanding of the use of SAP technology to meet the opportunities of continuous and predictive accounting. Key experience areas of Shared Service Centre design, central finance systems, Receivables & Collections processes, cash, bank and treasury management Strong industry background using providing finance solutions. Minimum 3 to 4 end to end S/4HANA implementations S/4HANA Certification Track history of leadership Strong client facing Consultancy experience. Experience of working with multi-cultural team based across various geographies. Language skills - Fluent in English (written and verbal) Core Skills: Strong commercial background working in SAP Solution Pre-sales. Demonstrates excellent communication skills both verbally and in writing. Can conceptualize and communicate winning propositions - making complex ideas look simply. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and senior management. Is able to give strong coaching and feedback where needed to client team members. Continuous improvement - Inquisitive - self-teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge. Uses a set of basic consulting tools. Is able to conduct one-to-one interviews with middle managers. Can contribute to a mixed workshop process. Role Competencies: Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Mobilize and motivate a project team. Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Programme Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop HCLTech's methods and tools and contribute to Solution Team strategy. Manages design workshops on multiple area of expertise. Client Development: Can contribute technical or procedural sections to a proposal. Can present a proposal with the sales team. Can identify and escalate business development opportunities. Delivery Excellence: Able to effectively manage a team of client team members. Understands delivery within a fixed price model and able to operate effectively within those constraints. Can take ownership of sub-plans for specific IBP's and can plan own time to ensure project milestones are met. Able to take an issue, then plan and deliver a solution using own initiative, with little guidance. Identifies and escalates issues and risks within project structure. Can build strong relationships with consultants within the project. Able to receive feedback/coaching on performance from other members of the team positively. Have a strong understanding of Agile and Scrum methodologies.
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Position Summary An exciting opportunity has come available for an Account Manager within the Sales Team in our Oxfordshire office. The ideal candidate will be targeted on new account acquisition and growth as well as managing an existing customer account base. The principal duties will be: Forecast reporting and pipeline management Assisting Sales Support with Quotes and Orders Supporting the Team as Management of existing leads / prospects and accounts New business generation cold & warm calling The ability to upsell and grow accounts Maintain a high level of knowledge of our vendor technologies Identifying business opportunities through account prospecting and profiling Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary, working alongside new company channel partners Communicate at every level within the organisation both externally and internally Produce highest standard of written and verbal presentations Prepare appropriate sales order paperwork and manage the order process Provide the sales management team with accurate and timely reporting of activities sales forecasts, the status of the sales pipeline and results of prospecting activities The ability to Account Map into other existing company accounts and potential customers to make sure that we are aligned with the right decision makers Provide routine updates to the Company s sales database with account activity and status Cross sell the teams / companies products into the company s resellers / new accounts to increase the overall revenue spend of the account Maintain a thorough on-going knowledge of New Company products and technology, as well as industry trends. Provide ad hoc reports and performs assigned projects as needed Monitor your specific sectors and keep the Director of Sales and Marketing informed about legal, cultural and economic conditions that might affect the Company s operations in the given market Skills and experience: Candidates will have a proven track record of B2B channel account management and business development of a minimum of 1-2 years in ICT sales The ability to demonstrate strong business acumen is important. Candidates must be financially astute and mathematically capable of understanding how to work our margin percentages, as well as maintaining and developing the profitability of the company. Able to converse with all customers and the people throughout the organisation A flexible working attitude Able to run standard reports as and when required. Full drivers licence Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
04/04/2024
Full time
Position Summary An exciting opportunity has come available for an Account Manager within the Sales Team in our Oxfordshire office. The ideal candidate will be targeted on new account acquisition and growth as well as managing an existing customer account base. The principal duties will be: Forecast reporting and pipeline management Assisting Sales Support with Quotes and Orders Supporting the Team as Management of existing leads / prospects and accounts New business generation cold & warm calling The ability to upsell and grow accounts Maintain a high level of knowledge of our vendor technologies Identifying business opportunities through account prospecting and profiling Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary, working alongside new company channel partners Communicate at every level within the organisation both externally and internally Produce highest standard of written and verbal presentations Prepare appropriate sales order paperwork and manage the order process Provide the sales management team with accurate and timely reporting of activities sales forecasts, the status of the sales pipeline and results of prospecting activities The ability to Account Map into other existing company accounts and potential customers to make sure that we are aligned with the right decision makers Provide routine updates to the Company s sales database with account activity and status Cross sell the teams / companies products into the company s resellers / new accounts to increase the overall revenue spend of the account Maintain a thorough on-going knowledge of New Company products and technology, as well as industry trends. Provide ad hoc reports and performs assigned projects as needed Monitor your specific sectors and keep the Director of Sales and Marketing informed about legal, cultural and economic conditions that might affect the Company s operations in the given market Skills and experience: Candidates will have a proven track record of B2B channel account management and business development of a minimum of 1-2 years in ICT sales The ability to demonstrate strong business acumen is important. Candidates must be financially astute and mathematically capable of understanding how to work our margin percentages, as well as maintaining and developing the profitability of the company. Able to converse with all customers and the people throughout the organisation A flexible working attitude Able to run standard reports as and when required. Full drivers licence Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.