I.T. Alliance N.I. Ltd
Dublin, Dublin
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* Prestigious Enterprise Company is currently seeking a SQL Microsoft Application Support Engineer. Candidate will be responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment. RESPONSIBILITIES: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Build & maintain strong and effective partnerships with IT and business partners. Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required. Strive for continuous improvement of production scheduling processes. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Partner with IT and business partners to identify improvement opportunities, enable automation and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Provide application performance monitoring with Dynatrace, SolarWinds, and SolarWinds DPA. Develop select infrastructure software upgrade/release roadmaps to deliver software offensively early in the life cycle to take full advantage of the most current features and security capabilities. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience working with Tidal or other Job Schedulers. Previous Problem Management experience. Previous Knowledge Management experience. Previous Change/Release Management experience. Excellent written and verbal communication skills. Strong organizational & time management skills with exceptional attention to detail. Proven analytical, technical, & problem-solving skills. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology. Collaborative work ethic combined with a tenacious appetite to drive continuous improvement in application support and Service Management. Ability to lead from the front to pull constitutes together for a common outcome. Subscribes to ITIL Service Management excellence as one of their vocations. Strong working knowledge of Microsoft Office Products and/or VBA. 5+ years of application development and programming experience. Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos Previous experience supporting IIS, microservices architecture and rest APIs. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies .Net experience a plus. Previous experience supporting a claims-processing application, such as Cognizant's Facets. Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.
*We are unable to sponsor for this permanent Full time role* Prestigious Enterprise Company is currently seeking a SQL Microsoft Application Support Engineer. Candidate will be responsible for supporting many key enterprise applications used throughout the organization. This includes general application support, system upgrades, project work, and leveraging security best practices in developing and maintaining a pristine environment. RESPONSIBILITIES: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Build & maintain strong and effective partnerships with IT and business partners. Monitor and support job scheduler activities to assure jobs complete successfully and on time, including troubleshooting failed jobs and expediting escalation when required. Strive for continuous improvement of production scheduling processes. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Partner with IT and business partners to identify improvement opportunities, enable automation and enhance team cohesiveness to work smarter, better, more efficiently and effectively. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Provide application performance monitoring with Dynatrace, SolarWinds, and SolarWinds DPA. Develop select infrastructure software upgrade/release roadmaps to deliver software offensively early in the life cycle to take full advantage of the most current features and security capabilities. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience working with Tidal or other Job Schedulers. Previous Problem Management experience. Previous Knowledge Management experience. Previous Change/Release Management experience. Excellent written and verbal communication skills. Strong organizational & time management skills with exceptional attention to detail. Proven analytical, technical, & problem-solving skills. Willingness to learn continuously evolving company & industry specific applications, technology, and terminology. Collaborative work ethic combined with a tenacious appetite to drive continuous improvement in application support and Service Management. Ability to lead from the front to pull constitutes together for a common outcome. Subscribes to ITIL Service Management excellence as one of their vocations. Strong working knowledge of Microsoft Office Products and/or VBA. 5+ years of application development and programming experience. Previous experience with Active Directory technologies, such as Group Policy, network shares, file security, user rights, group membership, replication, DNS, Kerberos Previous experience supporting IIS, microservices architecture and rest APIs. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies .Net experience a plus. Previous experience supporting a claims-processing application, such as Cognizant's Facets. Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. Strong working knowledge of network concepts and fundamentals, such as routing and switching, VLANs, DHCP, DNS, and OSI Model.
Request Technology
Chicago, Illinois
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified