Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Dynamics 365 Support Analyst - F&O Remote £50,000 I'm currently partnered with a global manufacturing organisation to support them on their journey in finding a top grade Support Analyst, to support end users of the D365 system (both ERP and CRM, but with a particular focus on ERP). The business is looking for a curious candidate who can think on their feet and own their tickets - you will be responsible for triaging requests and challenging these if necessary - all whilst delivering first class customer service. You will be managing tickets at both first and second line. Additional responsibilities will also cover managing training documentation and testing activities. To be considered for the role you should be able to demonstrate: Experience supporting Dynamics CRM & ERP across various modules, but a warehousing. supply chain/manufacturing focus would be advantageous International/global support experience is a bonus This is a remote role but there may rarely be a requirement to travel internationally or to a UK based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
22/04/2024
Full time
Dynamics 365 Support Analyst - F&O Remote £50,000 I'm currently partnered with a global manufacturing organisation to support them on their journey in finding a top grade Support Analyst, to support end users of the D365 system (both ERP and CRM, but with a particular focus on ERP). The business is looking for a curious candidate who can think on their feet and own their tickets - you will be responsible for triaging requests and challenging these if necessary - all whilst delivering first class customer service. You will be managing tickets at both first and second line. Additional responsibilities will also cover managing training documentation and testing activities. To be considered for the role you should be able to demonstrate: Experience supporting Dynamics CRM & ERP across various modules, but a warehousing. supply chain/manufacturing focus would be advantageous International/global support experience is a bonus This is a remote role but there may rarely be a requirement to travel internationally or to a UK based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
22/04/2024
Project-based
SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) The consultant must have skills in data migration, testing or cleansing. The ideal consultant will have experience with S/4HANA, but any SAP experience is relevant. You will work with BPO's to redesign Manufacturing and Supply Chain processes, so coming from a logistics/manufacturing background is a must. Onsite is a non-negotiable, with travel costs included in the total daily margin. We are seeking a dynamic SAP Delivery Manager with a strong background in manufacturing or supply chain management, complemented by expertise in data migration, testing, and S/4HANA transformation. In this role, you will collaborate closely with Business Process Owners (BPO's) to redesign manufacturing processes and drive successful SAP S/4HANA transformations within our organization. Key Responsibilities: Project Leadership: Lead end-to-end project management of SAP S/4HANA transformation initiatives, ensuring alignment with business objectives, timelines, and budgetary constraints. Cross-functional Collaboration: Work closely with BPO partners and internal stakeholders to understand business requirements, identify process improvement opportunities, and redesign manufacturing processes leveraging SAP S/4HANA capabilities. Team Management: Manage multidisciplinary teams comprising SAP consultants, developers, testers, and analysts, fostering a collaborative and results-driven work environment to achieve project goals. Data Migration and Testing: Oversee data migration activities, ensuring seamless transition from Legacy systems to SAP S/4HANA platforms while maintaining data integrity and security. Develop and execute comprehensive testing strategies to validate system functionality and performance. Change Management: Drive organizational change management activities to ensure smooth adoption of new manufacturing processes and SAP S/4HANA solutions. Provide training and support to end users to facilitate transition and maximize system utilization. Continuous Improvement: Champion continuous improvement initiatives within the SAP delivery framework, leveraging industry best practices, lessons learned, and feedback to optimize processes, enhance methodologies, and deliver superior outcomes. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, including business leaders, BPO partners, and IT teams, providing regular updates on project progress, risks, and mitigation strategies. Build and maintain strong relationships to foster collaboration and drive project success. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree preferred. Extensive experience (minimum 7 years) in SAP project management, with a focus on manufacturing or supply chain modules and S/4HANA transformations. Strong understanding of data migration methodologies, testing strategies, and change management principles within SAP environments. Proven track record of successful collaboration with BPO partners to redesign manufacturing processes and drive business transformation. Excellent leadership, communication, and stakeholder management skills, with the ability to influence and negotiate effectively at all levels of the organization. Relevant certifications such as PMP, SAP Certified Associate, or equivalent are highly desirable SAP Delivery Manager - $700-$850/day - 6 months - 3 days a week onsite (South Carolina) bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
19/04/2024
Project-based
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
19/04/2024
Project-based
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
New Jersey Department of Children and Families
Trenton, New Jersey
Software Development Specialist 1 3 Positions (Posting 153-24) The Department of Children and Families (DCF), Office of Information Technology seeks three (3) qualified candidates for our Software Development Specialist 1 vacancies. These positions will be located in Trenton, NJ. Under close supervision and monitoring in a state or local government agency, the Software Development Specialists perform analysis, maintenance, programming and support work on modules of existing systems; may develop web applications or websites; does other related work. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience in programming, systems programming, or computer analysis. OR Possession of a Bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. OR Possession of a Master's degree in an information technology field. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. SPECIAL NOTE : Good understanding of Java Web Applications. Knowledge of Java, Servlets, JSP, J2EE, HTML, JavaScript. Knowledge of struts framework; knowledge and implementation of Object-Oriented Concepts and Design Patterns. Ability to multitask and work in a fast-paced environment; ability to communicate effectively with developers and business analysts; team player that can work independently. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their website (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY : $60,062.18 - $85,033.04 TO APPLY: Forward a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Include the Job Posting # in the subject line of your email.Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
19/04/2024
Full time
Software Development Specialist 1 3 Positions (Posting 153-24) The Department of Children and Families (DCF), Office of Information Technology seeks three (3) qualified candidates for our Software Development Specialist 1 vacancies. These positions will be located in Trenton, NJ. Under close supervision and monitoring in a state or local government agency, the Software Development Specialists perform analysis, maintenance, programming and support work on modules of existing systems; may develop web applications or websites; does other related work. REQUIREMENTS NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience in programming, systems programming, or computer analysis. OR Possession of a Bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. OR Possession of a Master's degree in an information technology field. NOTE: "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. SPECIAL NOTE : Good understanding of Java Web Applications. Knowledge of Java, Servlets, JSP, J2EE, HTML, JavaScript. Knowledge of struts framework; knowledge and implementation of Object-Oriented Concepts and Design Patterns. Ability to multitask and work in a fast-paced environment; ability to communicate effectively with developers and business analysts; team player that can work independently. RESUME NOTE: Eligibility determinations will be based upon information presented on the resume only. Applicants who possess a degree from a college or university outside the United States must provide an evaluation of one's transcripts from a recognized evaluation service at the time of submission. Failure to do so may result in your ineligibility. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. PUBLIC SERVICE LOAN FORGIVENESS: As a prospective employee of the State of New Jersey, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website. VETERANS PREFERENCE : Are you a veteran? If so, proof of your NJ Veterans Preference is required at application. Please provide a copy of your New Jersey Civil Service Commission NOTIFICATION OF VETERANS STATUS along with your cover letter and resume. For information on how to apply for Veterans Preference in the State of NJ, please visit the Civil Service Commission's website. SAME APPLICANTS : If you are applying under the NJ SAME program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their website (see below), or call CSC. RESIDENCY LAW : Please refer to the New Jersey Department of Children and Families' website. SALARY : $60,062.18 - $85,033.04 TO APPLY: Forward a cover letter and resume as a single PDF document, saving the file by your Last Name, First Name. Include the Job Posting # in the subject line of your email.Send the file to: (see below) The Department of Children and Families is an Equal Employment Opportunity Employer and is committed to fostering a respectful and inclusive work environment which reflects the diversity of the state we serve.
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
19/04/2024
Full time
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We have an exciting opportunity for an Analyst/Developer - Low/No Code to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Analyst/Developer - Low/No Code: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail
17/04/2024
Full time
We have an exciting opportunity for an Analyst/Developer - Low/No Code to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Analyst/Developer - Low/No Code: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail