Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
29/03/2024
Full time
My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Quality Assurance Analyst with Java Applications and Selenium experience. Candidate develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Responsibilities : Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Technical Skills: Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Property and Casualty Insurance testing experience preferred. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Must possess excellent verbal and written communication skills. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices. Must be able to function independently with minimal oversight and provide guidance to other team members. Ability to work well independently, with outsourced resources and with a team to develop solutions and manage projects. Must be driven and demonstrate ownership of daily work performance. Ability to maintain a positive attitude. Ability to interpret rules and regulations and how they apply operationally. Must be flexible and work well in a rapidly growing and changing environment. Strong organizational, time management, and detail skills. Ability to maintain a high level of confidentiality. Ability to effectively interact with employees at all levels of the organization. Ability to anticipate and resolve problems. Ability to adhere to all organizational policies and procedures.
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible, and requires working onsite 5 days per week* Prestigious Enterprise Company is currently seeking a Quality Assurance Analyst with Java Applications and Selenium experience. Candidate develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Responsibilities : Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Technical Skills: Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Property and Casualty Insurance testing experience preferred. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Must possess excellent verbal and written communication skills. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices. Must be able to function independently with minimal oversight and provide guidance to other team members. Ability to work well independently, with outsourced resources and with a team to develop solutions and manage projects. Must be driven and demonstrate ownership of daily work performance. Ability to maintain a positive attitude. Ability to interpret rules and regulations and how they apply operationally. Must be flexible and work well in a rapidly growing and changing environment. Strong organizational, time management, and detail skills. Ability to maintain a high level of confidentiality. Ability to effectively interact with employees at all levels of the organization. Ability to anticipate and resolve problems. Ability to adhere to all organizational policies and procedures.
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for Quality Assurance Analyst. This analyst will execute automated and manual test plans using Selenium, Java, Junit, Github, etc. Responsibilities: Develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Experience: Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices.
28/03/2024
Full time
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for Quality Assurance Analyst. This analyst will execute automated and manual test plans using Selenium, Java, Junit, Github, etc. Responsibilities: Develops and executes automated and manual test plans to verify the adherence to the company's software development process and requirement/functional specifications. Develops and implements strategy to increase QA test coverage utilizing automated testing tools. Prepares test approach, plans, procedures, data and test script automation. Generates test reports including results of testing and product stability, including recommendations concerning the release of the product. Refines QA processes and leads team into following a standard methodology. Mentor team in developing quality deliverables. Assists in completion of product documentation and training material. Assesses and estimates test requirements based on use cases and other requirement documentation. Execute tests and identify, communicate and track issues to closure. Prepares test data and test environment. Supports the implementation effort. Qualifications: Bachelor's Degree in Computer Science/MIS or related field. Experience: Minimum of Three to Five (5) Years' experience in enterprise level software testing using Selenium/Java automation with web-based applications. Experience in implementing and using a variety of Quality Assurance methodologies. Minimum of One to Two Years' experience in the property & casualty insurance industry. Extensive knowledge of automated test tools, especially with Selenium/Java, JUnit, GitHub. Experience in enterprise level QA with web-based applications. Extensive software test experience in developing and executing plans, cases and scripts. Testing experience in a large scale relational database environment. Ability to work from functional specifications or User Stories to develop test cases and test scripts. Hands-on technical skills that allow the ability to perform QA and apply assurance best practices.
IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day Newport/Monmouthshire client require an IT Support Analyst for an initial 3 month contract onsite. Proven in dealing with incident and solving problems your background will cover: O365 Windows server 2012/2016/2019 Windows 10 Vmware Active Directory management VPN Working with other technical professionals within an ITIL environment you will have sound incident management and customer facing skills. For more information on this onsite IT Support Analyst contract in Newport please contact (see below) IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day
28/03/2024
Project-based
IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day Newport/Monmouthshire client require an IT Support Analyst for an initial 3 month contract onsite. Proven in dealing with incident and solving problems your background will cover: O365 Windows server 2012/2016/2019 Windows 10 Vmware Active Directory management VPN Working with other technical professionals within an ITIL environment you will have sound incident management and customer facing skills. For more information on this onsite IT Support Analyst contract in Newport please contact (see below) IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day
Integrations Developer Higher Education Sector Company: La Fosse are excited to be partnering with a leading Higher Education institution. This institution are investing a large amount of capital in the Technology and Infrastructure. Position Overview: We are seeking a talented Integrations Developer to join our team. The successful candidate will play a crucial role in integrating various systems and applications within our higher education environment. If you have experience with integration tools such as Boomi (preferably), Worcato, or Mulesoft, and a passion for leveraging technology to enhance educational experiences, we want to hear from you. Key Responsibilities: Develop, implement, and maintain integrations between diverse systems and applications, ensuring seamless data flow and functionality. Coding on a daily basis with SQL! Collaborate with cross-functional teams to gather requirements and design efficient integration solutions that meet business needs. Troubleshoot integration issues and perform debugging to identify and resolve technical challenges. Stay up-to-date with the latest integration tools, techniques, and best practices to continuously improve integration processes. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an Integrations Developer with expertise in integration tools such as Boomi, Worcato, or Mulesoft. Strong background in database administration (DBA) or software engineering. Excellent problem-solving skills and ability to work independently or in a team environment. Effective communication skills with the ability to translate technical concepts to non-technical stakeholders. Salary & Benefits: Competitive salary ranging from £50,000 to £58,000 per annum, based on experience and qualifications. Outstanding pension plan - the best in the industry! Generous holiday allowance of 30 days per annum! Opportunity to work in a collaborative and supportive environment with flexible working arrangements, including two days per week in our London office. How to Apply: Please apply to this exciting Integrations Developer latest by 10th April 2024 to my email which is (see below)
28/03/2024
Full time
Integrations Developer Higher Education Sector Company: La Fosse are excited to be partnering with a leading Higher Education institution. This institution are investing a large amount of capital in the Technology and Infrastructure. Position Overview: We are seeking a talented Integrations Developer to join our team. The successful candidate will play a crucial role in integrating various systems and applications within our higher education environment. If you have experience with integration tools such as Boomi (preferably), Worcato, or Mulesoft, and a passion for leveraging technology to enhance educational experiences, we want to hear from you. Key Responsibilities: Develop, implement, and maintain integrations between diverse systems and applications, ensuring seamless data flow and functionality. Coding on a daily basis with SQL! Collaborate with cross-functional teams to gather requirements and design efficient integration solutions that meet business needs. Troubleshoot integration issues and perform debugging to identify and resolve technical challenges. Stay up-to-date with the latest integration tools, techniques, and best practices to continuously improve integration processes. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an Integrations Developer with expertise in integration tools such as Boomi, Worcato, or Mulesoft. Strong background in database administration (DBA) or software engineering. Excellent problem-solving skills and ability to work independently or in a team environment. Effective communication skills with the ability to translate technical concepts to non-technical stakeholders. Salary & Benefits: Competitive salary ranging from £50,000 to £58,000 per annum, based on experience and qualifications. Outstanding pension plan - the best in the industry! Generous holiday allowance of 30 days per annum! Opportunity to work in a collaborative and supportive environment with flexible working arrangements, including two days per week in our London office. How to Apply: Please apply to this exciting Integrations Developer latest by 10th April 2024 to my email which is (see below)
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the successful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am - 4pm/9am - 5pm/10am - 6pm/12pm - 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
28/03/2024
Full time
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the successful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am - 4pm/9am - 5pm/10am - 6pm/12pm - 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
28/03/2024
Project-based
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
Senior Network Engineer - 6 months - Uxbridge We're currently representing a leading IT Solutions Provider who are looking to recruit a Senior Network Engineer for an initial 6-month contract. Responsibilities: Regularly engage with clients and internal teams, including developers and analyst teams. Capable of collaborating with 3rd party vendors, OEMs, and product suppliers. Hands-on experience in infrastructure as code, constructing CI/CD pipelines, starting from scratch. Proficient in aiding DevOps teams with networking inquiries. Skills/Must have: Ability to navigate technical and architectural discussions for Data Centre hosting and migration. Proficiency in Network operations, Design, Solution, and Implementation support is desired. A robust background in networking, SaaS, and security is essential, with a deep understanding of IPSEC, GRE, HTTP/HTTPS, and DNS protocols. Mandated experience with Palo Alto and FortiGate Firewall, along with various Firewall backgrounds, and expertise in hybrid cloud integration. Essential experience with Proxy and SSL. Contract Details: Duration: 6 months Location: Uxbrdige Determination: Inside IR35 Day Rate: £350 Per Day - £400 Per Day Start Date: ASAP Senior Network Engineer - 6 months - Uxbridge
28/03/2024
Project-based
Senior Network Engineer - 6 months - Uxbridge We're currently representing a leading IT Solutions Provider who are looking to recruit a Senior Network Engineer for an initial 6-month contract. Responsibilities: Regularly engage with clients and internal teams, including developers and analyst teams. Capable of collaborating with 3rd party vendors, OEMs, and product suppliers. Hands-on experience in infrastructure as code, constructing CI/CD pipelines, starting from scratch. Proficient in aiding DevOps teams with networking inquiries. Skills/Must have: Ability to navigate technical and architectural discussions for Data Centre hosting and migration. Proficiency in Network operations, Design, Solution, and Implementation support is desired. A robust background in networking, SaaS, and security is essential, with a deep understanding of IPSEC, GRE, HTTP/HTTPS, and DNS protocols. Mandated experience with Palo Alto and FortiGate Firewall, along with various Firewall backgrounds, and expertise in hybrid cloud integration. Essential experience with Proxy and SSL. Contract Details: Duration: 6 months Location: Uxbrdige Determination: Inside IR35 Day Rate: £350 Per Day - £400 Per Day Start Date: ASAP Senior Network Engineer - 6 months - Uxbridge
Change Administrator, ITIL, 100% remote, £35000 - 40000 + benefits. Expanding software product company is seeking an ITIL qualified Change Administrator to work with their Head of Technical Change. In this new role you will be responsible for administration activities related to change process, including documenting & supporting technical change within the organisation and to reduce risk and incidents associated to change. In addition you will take the lead on a number of change related activities and stand in for the Head of Change when necessary. This is an exciting time to join as ITIL is being introduced and implemented through the company and you can help shape and drive this. Key responsibilities include - * Oversee the administration of change (including documentation). * Supporting change requests ensuring prioritisation, impact, risk, deployment plans and validation steps are understood and documented * Reporting of change KPIs * Communicating change * Working with all the relevant stakeholders and ensure service levels are maintained as your number one priority * Overseeing change plans, ensuring runbooks are maintained, stakeholders are updated, and timelines are achieved To be considered you will have the following skills and experience - * Excellent communication skills. * Strong knowledge of ITIL - used to applying ITIL change management processes & principles * Experience of planning and managing runbooks to successful conclusion * Ability to produce reporting, understand and track key datapoints * Ability to manage meetings and present effectively In addition to being a great role and joining an exciting time this role is fully remote. If you have excellent knowledge of ITIL change management - ideally gained in a software house - and have the further skills and experience listed above please send your CV for further information. Salary is most likely to be in the range of £35000 - 40000 + benefits and interviews will be held soon.
28/03/2024
Full time
Change Administrator, ITIL, 100% remote, £35000 - 40000 + benefits. Expanding software product company is seeking an ITIL qualified Change Administrator to work with their Head of Technical Change. In this new role you will be responsible for administration activities related to change process, including documenting & supporting technical change within the organisation and to reduce risk and incidents associated to change. In addition you will take the lead on a number of change related activities and stand in for the Head of Change when necessary. This is an exciting time to join as ITIL is being introduced and implemented through the company and you can help shape and drive this. Key responsibilities include - * Oversee the administration of change (including documentation). * Supporting change requests ensuring prioritisation, impact, risk, deployment plans and validation steps are understood and documented * Reporting of change KPIs * Communicating change * Working with all the relevant stakeholders and ensure service levels are maintained as your number one priority * Overseeing change plans, ensuring runbooks are maintained, stakeholders are updated, and timelines are achieved To be considered you will have the following skills and experience - * Excellent communication skills. * Strong knowledge of ITIL - used to applying ITIL change management processes & principles * Experience of planning and managing runbooks to successful conclusion * Ability to produce reporting, understand and track key datapoints * Ability to manage meetings and present effectively In addition to being a great role and joining an exciting time this role is fully remote. If you have excellent knowledge of ITIL change management - ideally gained in a software house - and have the further skills and experience listed above please send your CV for further information. Salary is most likely to be in the range of £35000 - 40000 + benefits and interviews will be held soon.
Our client are a leading Multi-channel retailer FTSE250 group based in Northampton and are looking for a Security Architect to join their existing team of Architects - the role is Hybrid with 2 days a week expectation in office, 3 can be from home. Security Architect You will play an integral role in growing the team of architects while demonstrating your leadership values through delegation, motivation and trust. You will not just lead, but you will "do". Their culture is exploring, thinking and doing, and you will live this every single day. Some accountabilities of the role: Domain Architect for the Security Domain, you are ultimately accountable for the as-is and target security architectures for the group, working closely with all stakeholders including technical teams, senior stakeholders and external vendors and partners. DevSecOps Work with the technical teams to embed a DevSecOps culture in the Group Technology and Data function, acting as an evangelist of this approach to bring colleagues at all levels on the journey. Mentor through the adoption of a learning mindset and contribute back to practice and technology teams. Whether you lead team members directly or influence more junior architects through mentorship, coaching and architecture reviews, you will help nurture the next generation of talent. Practice developer Contributing to the evolution of the architecture design process, ensuring it is effective and efficient through maintaining the artefacts, conventions and knowledge sharing Your background A confirmed background in hands on information security with extensive real-world experience of working in an agile product development model as well as large systems integration programs, comfortable in tailoring your ways of working to fit with the delivery approach. You keep on top of the changing security technology landscape, grasp the relevance of emerging trends and help the technology team navigate the constantly shifting threat landscape. You are comfortable rolling up your sleeves, getting involved, breaking down silos, and making security a core part of the delivery teams to enable them to succeed. Experience in leading and inspiring colleagues to accomplish exceptional outcomes while building a nurturing, respectful and supportive culture. What's in it for you? You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Group. They'll also equip you with a benefits package that grows as you grow with the company: Competitive bonus Car allowance Save-as-you-earn scheme Buy-as-you-earn scheme Contributory pension scheme Colleague discount across a variety of Group businesses A bit about them As the largest distributor of building materials in the UK, they have been helping to build Britain for over 200 years. With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK they believe they have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way. security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit IT stores retail
28/03/2024
Full time
Our client are a leading Multi-channel retailer FTSE250 group based in Northampton and are looking for a Security Architect to join their existing team of Architects - the role is Hybrid with 2 days a week expectation in office, 3 can be from home. Security Architect You will play an integral role in growing the team of architects while demonstrating your leadership values through delegation, motivation and trust. You will not just lead, but you will "do". Their culture is exploring, thinking and doing, and you will live this every single day. Some accountabilities of the role: Domain Architect for the Security Domain, you are ultimately accountable for the as-is and target security architectures for the group, working closely with all stakeholders including technical teams, senior stakeholders and external vendors and partners. DevSecOps Work with the technical teams to embed a DevSecOps culture in the Group Technology and Data function, acting as an evangelist of this approach to bring colleagues at all levels on the journey. Mentor through the adoption of a learning mindset and contribute back to practice and technology teams. Whether you lead team members directly or influence more junior architects through mentorship, coaching and architecture reviews, you will help nurture the next generation of talent. Practice developer Contributing to the evolution of the architecture design process, ensuring it is effective and efficient through maintaining the artefacts, conventions and knowledge sharing Your background A confirmed background in hands on information security with extensive real-world experience of working in an agile product development model as well as large systems integration programs, comfortable in tailoring your ways of working to fit with the delivery approach. You keep on top of the changing security technology landscape, grasp the relevance of emerging trends and help the technology team navigate the constantly shifting threat landscape. You are comfortable rolling up your sleeves, getting involved, breaking down silos, and making security a core part of the delivery teams to enable them to succeed. Experience in leading and inspiring colleagues to accomplish exceptional outcomes while building a nurturing, respectful and supportive culture. What's in it for you? You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Group. They'll also equip you with a benefits package that grows as you grow with the company: Competitive bonus Car allowance Save-as-you-earn scheme Buy-as-you-earn scheme Contributory pension scheme Colleague discount across a variety of Group businesses A bit about them As the largest distributor of building materials in the UK, they have been helping to build Britain for over 200 years. With over 5 businesses, 16,000 colleagues and more than 1,200 branches, stores and sites around the UK they believe they have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way. security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit security analyst architect agile architect architecture risk governance compliance cloud pci dss security agile cyber retail northampton bedford milton keynes rugby bicester oxford hybrid devsecops devsecops information security it process audit IT stores retail
Insurance Lead Solutions Architect, London Markets London/Hybrid Circa £140k plus bonus plus benefits London Markets, Blueprint 2 Lead Senior Solutions Architect with Lloyds experience is required by thriving market leading London Market insurance organisation. This is a customer facing role in which you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire technology landscape supporting an end-to-end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Key Responsibilities: Lead Solution Architect, consulting on and designing technology solutions. Close collaboration with Business Architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the insurance target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and Software Developers. Guide solutions through the appointed architecture review board and solution design forum, ensure production of artifacts necessary to meet our architectural governance processes. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Key Requirements: Significant experience in the delivery of IT solutions in the specialty insurance industry, within London Markets. Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations). Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market. Strong focus on delivery and execution Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. A willingness to mentor and coach junior Architects and team members, fostering a culture of continuous learning and improvement. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. For a full consultation on this role please contact Arc IT or email your CV to Arc IT Recruitment. Salaries are subject to experience
28/03/2024
Full time
Insurance Lead Solutions Architect, London Markets London/Hybrid Circa £140k plus bonus plus benefits London Markets, Blueprint 2 Lead Senior Solutions Architect with Lloyds experience is required by thriving market leading London Market insurance organisation. This is a customer facing role in which you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire technology landscape supporting an end-to-end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Key Responsibilities: Lead Solution Architect, consulting on and designing technology solutions. Close collaboration with Business Architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the insurance target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and Software Developers. Guide solutions through the appointed architecture review board and solution design forum, ensure production of artifacts necessary to meet our architectural governance processes. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Key Requirements: Significant experience in the delivery of IT solutions in the specialty insurance industry, within London Markets. Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations). Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market. Strong focus on delivery and execution Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. A willingness to mentor and coach junior Architects and team members, fostering a culture of continuous learning and improvement. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. For a full consultation on this role please contact Arc IT or email your CV to Arc IT Recruitment. Salaries are subject to experience
Senior Insights Analyst, Insurance City/hybrid Circa £60K + bonus and benefits Senior Insights Analyst is required to join a vibrant insurance organisation with offices in the heart of the city. This is a pivotal role that will see you collaborating with various stakeholders to gather, analyse, and interpret data, and to provide valuable insights to support strategic decision-making and operational efficiency. The ideal person here will come from a technical background with strong insurance experience and the ability to translate complex business requirements into actionable data solutions. Key Responsibilities Work closely with stakeholders to capture and analyse data needs from various source systems Design reports and dashboards that communicate key performance indicators and insights Present and consult in a clear and compelling manner to both technical and non-technical audiences through wireframes and visualisation tools. Support the Data Governance function in the develop and enforcement of data governance policies and procedures as required Participate in data quality and compliance audits as needed. Work closely with data engineers, developers, and architects and BI developers to implement data solutions that meet expected requirements set out by IT and in relation to the business need. Create comprehensive documentation Knowledge and Skills Advanced user of Business Intelligence and data visualisation tools (eg, Power BI). Familiarity with data modelling, ETL processes, and data warehousing concepts. Familiarity with Datamodelling tools (eg Erwin, Embarcadero, ER/Studio) and diagramming tools (eg MS Visio) Familiarity with: Data Extraction/Manipulation tools (eg SQL), Data Visualisation/Geospatial tools (eg D3.js, JupyteR, Google Charts), Data Science/Statistical/Data Engineering tools (eg R, Python, Alteryx, SAS), AI tools (eg Machine Learning, NLP), Data Integration tools (eg SSIS, ADF, Informatica), Cloud based tooling preferable MS Azure Proficient in analysing complex datasets to derive actionable insights. Familiarity with Scripting languages like Python or R for data manipulation and analysis. Knowledge of data cleansing and preprocessing techniques. Knowledge of data governance principles and best practices. Experience in ensuring data quality and integrity through validation and cleansing processes. For a full consultation on this exciting opportunity, please send your CV to ARC IT Please note, salaries quoted are dependent on experience
28/03/2024
Full time
Senior Insights Analyst, Insurance City/hybrid Circa £60K + bonus and benefits Senior Insights Analyst is required to join a vibrant insurance organisation with offices in the heart of the city. This is a pivotal role that will see you collaborating with various stakeholders to gather, analyse, and interpret data, and to provide valuable insights to support strategic decision-making and operational efficiency. The ideal person here will come from a technical background with strong insurance experience and the ability to translate complex business requirements into actionable data solutions. Key Responsibilities Work closely with stakeholders to capture and analyse data needs from various source systems Design reports and dashboards that communicate key performance indicators and insights Present and consult in a clear and compelling manner to both technical and non-technical audiences through wireframes and visualisation tools. Support the Data Governance function in the develop and enforcement of data governance policies and procedures as required Participate in data quality and compliance audits as needed. Work closely with data engineers, developers, and architects and BI developers to implement data solutions that meet expected requirements set out by IT and in relation to the business need. Create comprehensive documentation Knowledge and Skills Advanced user of Business Intelligence and data visualisation tools (eg, Power BI). Familiarity with data modelling, ETL processes, and data warehousing concepts. Familiarity with Datamodelling tools (eg Erwin, Embarcadero, ER/Studio) and diagramming tools (eg MS Visio) Familiarity with: Data Extraction/Manipulation tools (eg SQL), Data Visualisation/Geospatial tools (eg D3.js, JupyteR, Google Charts), Data Science/Statistical/Data Engineering tools (eg R, Python, Alteryx, SAS), AI tools (eg Machine Learning, NLP), Data Integration tools (eg SSIS, ADF, Informatica), Cloud based tooling preferable MS Azure Proficient in analysing complex datasets to derive actionable insights. Familiarity with Scripting languages like Python or R for data manipulation and analysis. Knowledge of data cleansing and preprocessing techniques. Knowledge of data governance principles and best practices. Experience in ensuring data quality and integrity through validation and cleansing processes. For a full consultation on this exciting opportunity, please send your CV to ARC IT Please note, salaries quoted are dependent on experience
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for an Oracle Supply Chain Business Analyst. This role will work 70% on functional and 30% on technical configuration/implementation of Oracle Fusion SCM. Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Qualifications: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.
27/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for an Oracle Supply Chain Business Analyst. This role will work 70% on functional and 30% on technical configuration/implementation of Oracle Fusion SCM. Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Qualifications: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for an Oracle Supply Chain Business Analyst. This role will work 70% on functional and 30% on technical configuration/implementation of Oracle Fusion SCM. Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Qualifications: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.
27/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for an Oracle Supply Chain Business Analyst. This role will work 70% on functional and 30% on technical configuration/implementation of Oracle Fusion SCM. Responsibilities: Collaborate with supply chain stakeholders to understand business needs, document requirements, and design optimal solutions within Oracle Fusion SCM. Configure and implement Oracle Fusion SCM modules such as Manufacturing, Quality Purchasing, Inventory, Cost Management, supply chain planning etc. Analyze and troubleshoot Oracle Fusion application issues, working closely with IT and business teams to resolve them in a timely manner. Lead and participate in project planning, system and data migration, and post-implementation support activities. Monitor and report on application performance and suggest improvements where necessary. Stay updated with Oracle Fusion updates, ensuring that the application's features are maximized and leveraged effectively. Train end-users and provide ongoing support to maximize the value of Oracle Fusion SCM applications. Qualifications: Bachelor's degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience as a Business System Analyst, with a significant portion dedicated to Oracle Fusion SCM applications. Strong knowledge of supply chain processes and best practices. Proficient in Oracle Fusion SCM application configuration, implementation, and support. Oracle Fusion SCM certification. Experience with Oracle Fusion Cloud platform and integration tools. Familiarity with Agile or other rapid application development methodologies.
UR/UX Consultant Location Based at client locations or working remotely. Salary Negotiable, DoE, plus company benefits. Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucy Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Glassdoor scores Triad at a whopping 4.8/5. 94% of our staff say they'd recommend Triad to a friend. 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced UX/UR Consultant. This is an exciting time to join Triad, as we embark on the next phase of our journey to becoming the UK's favourite technology company by 2025. Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a UX/UR Consultant at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX working with IT project teams is essential. Key Responsibilities: Conduct User Research establishing user needs, highlighting pain points and seeking opportunities to improve user experiences. Produce research plans containing appropriate methods to address the research problems. Describe User Personas. Define Customer/User Journeys. Develop wireframes and interactive prototypes - low and high fidelity as required (using tools such as Adobe XD, Axure, and Balsamiq). Conduct user testing and gather feedback. Work with Users, Product Owners, Business Stakeholders, Technical Teams and Business Analysts collaboratively. Create sitemaps and style guides (desirable). Create user-friendly and intuitive user experiences. Actively seeking feedback on designs and encouraging constructive criticism from the stakeholders. Research for, and design of the Information Architecture (desirable). Keep track of industry trends and act as a thought leader in UX for Triad, inside and outside of the company (desirable). Skills and Experience: Strong portfolio of successful UX in IT projects (required) and website designs & build (desirable). Demonstrable experience in User-Centred Design. Experience in conducting research using a variety of methods. Experience and understanding of using Agile frameworks to deliver IT solutions. Experience in conducting usability testing and feeding back insights to the project. HTML, CSS and JavaScript (desirable). GDS (Government Digital Service) experience (desirable). Experience in designing systems for users with digital accessibility needs (including an understanding of WCAG2). Working for Triad Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success. Tell me more about Triad Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges. We have a flat management structure and avoid unnecessary hierarchy. Our team culture provides autonomy and helps facilitate a creative and innovative environment to help us solve complex problems. The enthusiasm we see across our project teams demonstrates our collective desire to exceed expectations. What you will get: 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). PerkBox membership Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes. Cycle-to-work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Triad's commitment to you As a growing company, we know that it is our people that fuel our success. So, we are always here to help you grow your skill set. We are an inclusive and successful team, ambitious for our company and all employees. Our working environment is one of mutual respect and free from discrimination. Creative free-thinking is encouraged, and your development is always our priority. As part of the Triad team, you will get many opportunities to learn and develop your skills. We understand that we all need to keep ourselves up to date with the latest skill set and technology, so we offer continuous training and development, whether this is specific Microsoft Certifications, learning a new programming language or simple online self-training. You will be given time throughout the year to dedicate to training and growth. Triad invests year on year in our consultants' training, this is tailored per consultant based on their training and personal development needs. Triad is committed to the development of our consultants, and with this in mind, Triad has recently introduced Udemy Business across the whole organisation! You will have 24/7 access to thousands of top-rated courses, from coding to presentation skills to AWS, marketing, yoga, and more. What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the top of our Jobs Page Our selection process After applying for the role, our in-house talent team will make direct contact with you to introduce Triad, discuss the role, and gather some basic information from you. If you satisfy the requirements for the role and are keen to proceed, we submit your application and CV for review. If shortlisted, we will invite you for an interview with our Head of BA & UX. This will include a career review, explore mutual cultural fit, and give you an opportunity to ask questions. Successful applicants will then be called for a workshop and interview session with two of our principal consultants, for which a candidate pack will be provided beforehand. This is divided into two segments, a 1-hour workshop and a 40-minute traditional Q&A session, and a further opportunity for you to ask questions. Occasionally there will be a final stage interview with our Client Services Director. We expect to be interviewing and progressing candidates through to the offer stage within 2-3 weeks of the initial conversation. Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer.
27/03/2024
Full time
UR/UX Consultant Location Based at client locations or working remotely. Salary Negotiable, DoE, plus company benefits. Could you be Triad's next "Rising Star of the Year?" Our very own UCD Consultant Lucy Harvey was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Glassdoor scores Triad at a whopping 4.8/5. 94% of our staff say they'd recommend Triad to a friend. 100% CEO approval. "From day one, I've felt a sense of support and community working at Triad. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." Triad Group Plc is an IT consultancy company, and we are looking to complement our team with an experienced UX/UR Consultant. This is an exciting time to join Triad, as we embark on the next phase of our journey to becoming the UK's favourite technology company by 2025. Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a UX/UR Consultant at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX working with IT project teams is essential. Key Responsibilities: Conduct User Research establishing user needs, highlighting pain points and seeking opportunities to improve user experiences. Produce research plans containing appropriate methods to address the research problems. Describe User Personas. Define Customer/User Journeys. Develop wireframes and interactive prototypes - low and high fidelity as required (using tools such as Adobe XD, Axure, and Balsamiq). Conduct user testing and gather feedback. Work with Users, Product Owners, Business Stakeholders, Technical Teams and Business Analysts collaboratively. Create sitemaps and style guides (desirable). Create user-friendly and intuitive user experiences. Actively seeking feedback on designs and encouraging constructive criticism from the stakeholders. Research for, and design of the Information Architecture (desirable). Keep track of industry trends and act as a thought leader in UX for Triad, inside and outside of the company (desirable). Skills and Experience: Strong portfolio of successful UX in IT projects (required) and website designs & build (desirable). Demonstrable experience in User-Centred Design. Experience in conducting research using a variety of methods. Experience and understanding of using Agile frameworks to deliver IT solutions. Experience in conducting usability testing and feeding back insights to the project. HTML, CSS and JavaScript (desirable). GDS (Government Digital Service) experience (desirable). Experience in designing systems for users with digital accessibility needs (including an understanding of WCAG2). Working for Triad Triad defines, designs and delivers digital solutions. We work with customers to understand their business and technology challenges. Our award-winning 30-year track record of success spans the public, private and third sectors. As part of our team, you will work in a consultative way in partnership with clients, ensuring that clients' needs are met, and projects are a success. Tell me more about Triad Whether it is advice and guidance, project and product delivery, or additional capacity and expertise, we pride ourselves in the service we deliver to our clients and how we understand their business and technology challenges. We have a flat management structure and avoid unnecessary hierarchy. Our team culture provides autonomy and helps facilitate a creative and innovative environment to help us solve complex problems. The enthusiasm we see across our project teams demonstrates our collective desire to exceed expectations. What you will get: 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). PerkBox membership Gym membership (up to £40 per month towards membership) plus free membership at Lakeshore Fitness in Milton Keynes. Cycle-to-work scheme. Free health and wellbeing services (AIG Smart Health and Canada Life WeCare). Triad's commitment to you As a growing company, we know that it is our people that fuel our success. So, we are always here to help you grow your skill set. We are an inclusive and successful team, ambitious for our company and all employees. Our working environment is one of mutual respect and free from discrimination. Creative free-thinking is encouraged, and your development is always our priority. As part of the Triad team, you will get many opportunities to learn and develop your skills. We understand that we all need to keep ourselves up to date with the latest skill set and technology, so we offer continuous training and development, whether this is specific Microsoft Certifications, learning a new programming language or simple online self-training. You will be given time throughout the year to dedicate to training and growth. Triad invests year on year in our consultants' training, this is tailored per consultant based on their training and personal development needs. Triad is committed to the development of our consultants, and with this in mind, Triad has recently introduced Udemy Business across the whole organisation! You will have 24/7 access to thousands of top-rated courses, from coding to presentation skills to AWS, marketing, yoga, and more. What do our colleagues have to say? Please see for yourself on Glass Door and our "Day in the Life" videos at the top of our Jobs Page Our selection process After applying for the role, our in-house talent team will make direct contact with you to introduce Triad, discuss the role, and gather some basic information from you. If you satisfy the requirements for the role and are keen to proceed, we submit your application and CV for review. If shortlisted, we will invite you for an interview with our Head of BA & UX. This will include a career review, explore mutual cultural fit, and give you an opportunity to ask questions. Successful applicants will then be called for a workshop and interview session with two of our principal consultants, for which a candidate pack will be provided beforehand. This is divided into two segments, a 1-hour workshop and a 40-minute traditional Q&A session, and a further opportunity for you to ask questions. Occasionally there will be a final stage interview with our Client Services Director. We expect to be interviewing and progressing candidates through to the offer stage within 2-3 weeks of the initial conversation. Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer.
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
27/03/2024
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Contract Technical Support Analyst - Field Based | £125 - £175 per day | Outside IR35 | 3 months | Taunton We are looking for a Field Based Contract Technical Support Analyst to join our client's award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to experienced IT professionals with Field Experience or those wanting to branch out into field support. Your primary duty will be working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM What we're looking for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies ie VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, & VLAN. Azure Cloud Services and Microsoft Active Directory. What's on offer: £125 - £175 per day Outside IR35 3 month contract
27/03/2024
Contract Technical Support Analyst - Field Based | £125 - £175 per day | Outside IR35 | 3 months | Taunton We are looking for a Field Based Contract Technical Support Analyst to join our client's award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to experienced IT professionals with Field Experience or those wanting to branch out into field support. Your primary duty will be working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM What we're looking for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies ie VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, & VLAN. Azure Cloud Services and Microsoft Active Directory. What's on offer: £125 - £175 per day Outside IR35 3 month contract
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.