Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
28/03/2024
Full time
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
Senior Control System Architect (Scada) Woking (Hybrid working 3 days per week onsite) £75,000 Must hold current SC or be eligible for and willing to obtain SC clearance. Can you unlock the potential of power transmission as a Senior Control System Architect! In this pivotal role, you will spearhead the design and implementation of Power Transmission SCADA and Data Historian systems. Working collaboratively with a dynamic team, you'll be at the forefront of technical guidance, ensuring the delivery of high-quality solutions within optimal timeframes and costs. Key Responsibilities: Collaborate closely with stakeholders and suppliers to achieve project goals. Take ownership of producing top-notch solutions while optimizing delivery time and cost. Ensure system designs align with business requirements and adhere to Architecture Principles. Provide actionable insights and proposals to the project leadership team. Work collaboratively with Product Owners, Technical Product Owners, Delivery managers, Engineers, Test Engineers, and Customer Experience Designers. Take responsibility for delivering technical artifacts and effectively communicate project risks. Manage and guide teams while handling customer and stakeholder interactions. Key Skills/Knowledge/Experience: Extensive experience in Control Systems, particularly Electrical Control Systems (eg, GE AEMS, PowerOn Reliance, Alstom, etc.). In-depth understanding of Operations Technologies, including SCADA, RTU, Telemetry, and Substation Automation. Excellent knowledge of Data Historians such as OSI PI, GE Proficy. Proficiency in control room protocols (ICCP, C37.118, IEC 60870-5-104/101, Modbus, etc.). Strong understanding of databases (Oracle, SQL, Cosmos DB). Ability to engage with stakeholders, perform Feasibility and Analysis, and create high-level design documents. Expertise in Industrial and IT Networks protocols, VLAN, VPN, DMZ, Firewalls, Switches, Load balancers, and related standards (ISA 95). Clear understanding of Enterprise and Secure networks, with the ability to delineate system needs. Expertise in Electrical Power Systems, Substation Engineering, and Electrical Networks. Familiarity with System Operator specifics like RTU, PMU, Inertia Monitoring, and Balancing. Experience in integrating applications with different systems using Web Services (REST/SOAP API). Robust understanding of NIST/NIS-D Security Requirements and Compliance, with knowledge of IDS. Excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a multi-disciplinary team. Demonstrated ability to recognize and communicate project risks and adapt to changing priorities. SC Clearance or eligibility for SC Clearance is a must. It would be advantageous if you had an understanding of Settlements, Renewable Energy, etc.
28/03/2024
Full time
Senior Control System Architect (Scada) Woking (Hybrid working 3 days per week onsite) £75,000 Must hold current SC or be eligible for and willing to obtain SC clearance. Can you unlock the potential of power transmission as a Senior Control System Architect! In this pivotal role, you will spearhead the design and implementation of Power Transmission SCADA and Data Historian systems. Working collaboratively with a dynamic team, you'll be at the forefront of technical guidance, ensuring the delivery of high-quality solutions within optimal timeframes and costs. Key Responsibilities: Collaborate closely with stakeholders and suppliers to achieve project goals. Take ownership of producing top-notch solutions while optimizing delivery time and cost. Ensure system designs align with business requirements and adhere to Architecture Principles. Provide actionable insights and proposals to the project leadership team. Work collaboratively with Product Owners, Technical Product Owners, Delivery managers, Engineers, Test Engineers, and Customer Experience Designers. Take responsibility for delivering technical artifacts and effectively communicate project risks. Manage and guide teams while handling customer and stakeholder interactions. Key Skills/Knowledge/Experience: Extensive experience in Control Systems, particularly Electrical Control Systems (eg, GE AEMS, PowerOn Reliance, Alstom, etc.). In-depth understanding of Operations Technologies, including SCADA, RTU, Telemetry, and Substation Automation. Excellent knowledge of Data Historians such as OSI PI, GE Proficy. Proficiency in control room protocols (ICCP, C37.118, IEC 60870-5-104/101, Modbus, etc.). Strong understanding of databases (Oracle, SQL, Cosmos DB). Ability to engage with stakeholders, perform Feasibility and Analysis, and create high-level design documents. Expertise in Industrial and IT Networks protocols, VLAN, VPN, DMZ, Firewalls, Switches, Load balancers, and related standards (ISA 95). Clear understanding of Enterprise and Secure networks, with the ability to delineate system needs. Expertise in Electrical Power Systems, Substation Engineering, and Electrical Networks. Familiarity with System Operator specifics like RTU, PMU, Inertia Monitoring, and Balancing. Experience in integrating applications with different systems using Web Services (REST/SOAP API). Robust understanding of NIST/NIS-D Security Requirements and Compliance, with knowledge of IDS. Excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a multi-disciplinary team. Demonstrated ability to recognize and communicate project risks and adapt to changing priorities. SC Clearance or eligibility for SC Clearance is a must. It would be advantageous if you had an understanding of Settlements, Renewable Energy, etc.
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
27/03/2024
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
27/03/2024
Full time
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
25/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
Technical Client Success Manager £55,000 - £60,000 per annum Hybrid/London Role Overview: Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the clients in our industry maximize the benefits of our no-code integration and automation platform. Key Responsibilities: Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities. Custom Development: Assist clients in building features tailored to their specific needs. Template and Help Resource Creation: Develop and maintain a range of templates and help resources to facilitate client self-service. Innovative Solutioning: Continuously ideate and propose new ideas to enhance client operations and user experience. Account Management: Maintain and grow client relationships through regular interactions, understanding their needs, and ensuring their satisfaction with the platform. Data Integration and QA Expertise: Utilize a strong understanding of data integrations and quality assurance practices to advise and assist clients effectively. Required Skills and Experience: Must have prior experience in the iGaming sector. Technical Proficiency: A logical mindset with technical skills, preferably with a background in QA, technical AM, integrations, product, automation, CRM, risk, or payments. Data Integration Knowledge: A solid understanding of data integration principles and practices. Problem-Solving: Ability to identify and resolve issues efficiently, providing innovative solutions. Team Collaboration: Collaborate effectively with cross-functional teams across our different locations.
25/03/2024
Full time
Technical Client Success Manager £55,000 - £60,000 per annum Hybrid/London Role Overview: Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the clients in our industry maximize the benefits of our no-code integration and automation platform. Key Responsibilities: Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities. Custom Development: Assist clients in building features tailored to their specific needs. Template and Help Resource Creation: Develop and maintain a range of templates and help resources to facilitate client self-service. Innovative Solutioning: Continuously ideate and propose new ideas to enhance client operations and user experience. Account Management: Maintain and grow client relationships through regular interactions, understanding their needs, and ensuring their satisfaction with the platform. Data Integration and QA Expertise: Utilize a strong understanding of data integrations and quality assurance practices to advise and assist clients effectively. Required Skills and Experience: Must have prior experience in the iGaming sector. Technical Proficiency: A logical mindset with technical skills, preferably with a background in QA, technical AM, integrations, product, automation, CRM, risk, or payments. Data Integration Knowledge: A solid understanding of data integration principles and practices. Problem-Solving: Ability to identify and resolve issues efficiently, providing innovative solutions. Team Collaboration: Collaborate effectively with cross-functional teams across our different locations.
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
25/03/2024
Full time
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.05.2024 Duration: 36 Deadline : 02.03.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
25/03/2024
Project-based
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.05.2024 Duration: 36 Deadline : 02.03.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
22/03/2024
Project-based
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
22/03/2024
Project-based
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Opportunity We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge. GMSL GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers needs. We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact. The role You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products. Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives. The product PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams. The technology PowerTrak uses a variety of technology, so any experience of the following would be great: C# .NET Core (MVC, RESTful Web APIs, dependency injection) SQL Server, Entity Framework HTML, CSS, jQuery Your skills You will be the sort of person who enjoys getting things done. You will need to be great at thinking logically, but also laterally. You must be able to communicate your thoughts well. You should enjoy collaborating with others and relish solving challenging problems. Your experience You will have a minimum of five years development experience using C# & .NET in a commercial environment. Experience of enterprise product development would be particulalry relevant to our business. You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial. Salary Salary will be reflective of your level of experience. Location Cambridge Hybrid (2-3 days a week in office) Job type Permanent Hours Mon-Fri, 37.5 hours per week All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge Benefits Our benefits include: Annual bonus scheme Company pension scheme (6% employer contribution) 25 days holiday Private health care Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance program Loyal service award Cycle to Work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches Working at GMSL We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team startup feel. Your colleagues will be from a wide variety of backgrounds we encourage diversity, openness and gender equality. We value the long-term. The success and stability that comes from 25+ years experience in software development means we value the long-term in terms of software development and the development of our people. We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level. We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it. We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people s personal situations into account in decision-making wherever they can. We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team. We will only consider people with a valid UK work permit. GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment. Salary depends on your level of experience. Recruitment Agencies We are not currently accepting recruitment agency applications, we ll be in touch if we need you to help us. Thanks for your understanding.
04/03/2024
Full time
Opportunity We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge. GMSL GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers needs. We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact. The role You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products. Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives. The product PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams. The technology PowerTrak uses a variety of technology, so any experience of the following would be great: C# .NET Core (MVC, RESTful Web APIs, dependency injection) SQL Server, Entity Framework HTML, CSS, jQuery Your skills You will be the sort of person who enjoys getting things done. You will need to be great at thinking logically, but also laterally. You must be able to communicate your thoughts well. You should enjoy collaborating with others and relish solving challenging problems. Your experience You will have a minimum of five years development experience using C# & .NET in a commercial environment. Experience of enterprise product development would be particulalry relevant to our business. You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial. Salary Salary will be reflective of your level of experience. Location Cambridge Hybrid (2-3 days a week in office) Job type Permanent Hours Mon-Fri, 37.5 hours per week All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge Benefits Our benefits include: Annual bonus scheme Company pension scheme (6% employer contribution) 25 days holiday Private health care Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance program Loyal service award Cycle to Work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches Working at GMSL We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team startup feel. Your colleagues will be from a wide variety of backgrounds we encourage diversity, openness and gender equality. We value the long-term. The success and stability that comes from 25+ years experience in software development means we value the long-term in terms of software development and the development of our people. We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level. We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it. We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people s personal situations into account in decision-making wherever they can. We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team. We will only consider people with a valid UK work permit. GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment. Salary depends on your level of experience. Recruitment Agencies We are not currently accepting recruitment agency applications, we ll be in touch if we need you to help us. Thanks for your understanding.