Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
17/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
17/04/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
E-trading Support Analyst - Financial Services - London - Permanent - hybrid (3 days office/2 days wfh) We are seeking a talented an experienced e-trading Support Analyst to join our client, a large commodities house based in city of london on a permanent basis. You should have experience of Bloomberg and/or Refinitive or Reuters platforms along with Linux and other support technologies. In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment. Key Responsibilities: Pre-Trade System 2nd line application support out of London, for global regions Provide analysis, design & development for solutions to problems raised, following best practices. Identifying and communicating issues and risks to manager as appropriate in a timely manner. Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required. Pro-actively responding to the demands, challenges of Business and other IT Departments, prioritizing those solutions/demands and managing expectations of users/customers. Ensure the robustness of systems and procedures within eCommerce IT. Share knowledge and participate as a team member within eCommerce IT team. Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT. Required Skills, Knowledge, Experience and Values: Bachelor's degree in computer science, information technology, or a related field. Relevant work experience may be considered in lieu of a degree. Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment. Good working knowledge of trade processing, trade types, and straight-through processing. Experience with Linux Familiarity with API integrations and web services. Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues. Excellent communication skills and the ability to collaborate effectively with crossfunctional teams. Self-motivated and able to work independently as well as part of a team. Desirable Skills: Experience with Smart Trade concepts and technologies. Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill. Attention to detail and the ability to prioritize tasks in a fast paced environment. *Please note that this role will be working on a hybrid model of 3 days minimum in the office and 2 days wfh.* Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
17/04/2024
Full time
E-trading Support Analyst - Financial Services - London - Permanent - hybrid (3 days office/2 days wfh) We are seeking a talented an experienced e-trading Support Analyst to join our client, a large commodities house based in city of london on a permanent basis. You should have experience of Bloomberg and/or Refinitive or Reuters platforms along with Linux and other support technologies. In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment. Key Responsibilities: Pre-Trade System 2nd line application support out of London, for global regions Provide analysis, design & development for solutions to problems raised, following best practices. Identifying and communicating issues and risks to manager as appropriate in a timely manner. Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required. Pro-actively responding to the demands, challenges of Business and other IT Departments, prioritizing those solutions/demands and managing expectations of users/customers. Ensure the robustness of systems and procedures within eCommerce IT. Share knowledge and participate as a team member within eCommerce IT team. Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT. Required Skills, Knowledge, Experience and Values: Bachelor's degree in computer science, information technology, or a related field. Relevant work experience may be considered in lieu of a degree. Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment. Good working knowledge of trade processing, trade types, and straight-through processing. Experience with Linux Familiarity with API integrations and web services. Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues. Excellent communication skills and the ability to collaborate effectively with crossfunctional teams. Self-motivated and able to work independently as well as part of a team. Desirable Skills: Experience with Smart Trade concepts and technologies. Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill. Attention to detail and the ability to prioritize tasks in a fast paced environment. *Please note that this role will be working on a hybrid model of 3 days minimum in the office and 2 days wfh.* Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
17/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
17/04/2024
Full time
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
17/04/2024
Full time
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
Audio Visual Project Manager My client is a major visual communications group who specialise in the design, print and fulfilment of promotional marketing materials. Their aim is to innovate, progress and evolve their clients' marketing campaigns. They are proud to work in close collaboration with some of the world's biggest brands to bring their physical spaces into the digital world to increase customer engagement by designing, implementing and managing digital signage systems for their clients. Role Overview Their ideal candidate possesses in-depth knowledge of current Digital Signage technology and places a high emphasis on meeting their clients' needs. Experience in managing signage systems and working with clients to advise and proactively resolve onsite faults would be extremely advantageous. In this role you will be responsible for the day-to-day on-site support and maintenance of digital signage across their customers' sites. Key Responsibilities Assisting with the implementation of digital signage hardware, software and services. Assisting with the full process from equipment specification to install; liaising with clients and suppliers to ensure the correct equipment is installed within pre-agreed timelines and budgets. Work with clients to identify their requirements and formulate technical signage quotes, maintain liaison with clients and suppliers to ensure the seamless execution of projects Maintaining, managing and servicing their client's inventory and working proactively. As part of this responsibility, you will be required to ensure that the digital signage systems they manage for their clients are maintained and fixed within the client's strict SLAs. Manage asset register, ensuring all asset and installation details are kept updated. Track and record all projects, ensuring all plans and documentation are accessible when required. Managing Content Management Systems and supporting their clients with any issues. Perform routine preventive maintenance checks & services on AV system. Pro-active and re-active service and maintenance including performing basic troubleshooting on AV systems for break fix resolutions. Out of hours work may be required to suit business and client demands Essential Knowledge, Skills and Experience Required Strong computer skills especially in Excel. Project management is vital as this role will manage many fast moving and changing client requirements. Ability to balance multiple tasks with changing priorities. Good knowledge of windows 10 and android systems. Ability to resolve issues effectively and methodically. Strong organizational skills and excellent attention to detail. Excellent communication and interpersonal skills both verbal and written. Strong Customer Service and Technical skills required. Experience working with a helpdesk system. Minimum experience of 5 years working in a similar role. Desired Knowledge, Skills and Experience Experience in managing digital system or AV systems is a must have. Good understanding of the technical aspects of digital signage Project Delivery Able to undertake independent project work related to areas of responsibility. Proven experience in project planning. Project related qualifications such as Prince2 would be beneficial. Excellent training and career development opportunities exist for the right candidate. Based Waltham Cross (Hertfordshire) 1 - 2 days per week, 3 - 4 days remote. Basic salary £40-50,000 + excellent benefits
17/04/2024
Full time
Audio Visual Project Manager My client is a major visual communications group who specialise in the design, print and fulfilment of promotional marketing materials. Their aim is to innovate, progress and evolve their clients' marketing campaigns. They are proud to work in close collaboration with some of the world's biggest brands to bring their physical spaces into the digital world to increase customer engagement by designing, implementing and managing digital signage systems for their clients. Role Overview Their ideal candidate possesses in-depth knowledge of current Digital Signage technology and places a high emphasis on meeting their clients' needs. Experience in managing signage systems and working with clients to advise and proactively resolve onsite faults would be extremely advantageous. In this role you will be responsible for the day-to-day on-site support and maintenance of digital signage across their customers' sites. Key Responsibilities Assisting with the implementation of digital signage hardware, software and services. Assisting with the full process from equipment specification to install; liaising with clients and suppliers to ensure the correct equipment is installed within pre-agreed timelines and budgets. Work with clients to identify their requirements and formulate technical signage quotes, maintain liaison with clients and suppliers to ensure the seamless execution of projects Maintaining, managing and servicing their client's inventory and working proactively. As part of this responsibility, you will be required to ensure that the digital signage systems they manage for their clients are maintained and fixed within the client's strict SLAs. Manage asset register, ensuring all asset and installation details are kept updated. Track and record all projects, ensuring all plans and documentation are accessible when required. Managing Content Management Systems and supporting their clients with any issues. Perform routine preventive maintenance checks & services on AV system. Pro-active and re-active service and maintenance including performing basic troubleshooting on AV systems for break fix resolutions. Out of hours work may be required to suit business and client demands Essential Knowledge, Skills and Experience Required Strong computer skills especially in Excel. Project management is vital as this role will manage many fast moving and changing client requirements. Ability to balance multiple tasks with changing priorities. Good knowledge of windows 10 and android systems. Ability to resolve issues effectively and methodically. Strong organizational skills and excellent attention to detail. Excellent communication and interpersonal skills both verbal and written. Strong Customer Service and Technical skills required. Experience working with a helpdesk system. Minimum experience of 5 years working in a similar role. Desired Knowledge, Skills and Experience Experience in managing digital system or AV systems is a must have. Good understanding of the technical aspects of digital signage Project Delivery Able to undertake independent project work related to areas of responsibility. Proven experience in project planning. Project related qualifications such as Prince2 would be beneficial. Excellent training and career development opportunities exist for the right candidate. Based Waltham Cross (Hertfordshire) 1 - 2 days per week, 3 - 4 days remote. Basic salary £40-50,000 + excellent benefits
Description Embedded Software Engineer (C++) Robert Half is proud to have partnered once again on a retained basis to recruit an Embedded Software Engineer with Third Dimension Software in Bristol - world leading manufacturers of hand-held, non-contact precision measurement tools. This is a fantastic opportunity for a candidate with a passion for developing high-performance, reliable software solutions, to join a close-knit team, in a business that is growing and innovating. The role offers hybrid working, with a requirement to be on-site with the team in Filton (Bristol) at least twice a week. *Please note that sponsorship is NOT available for this position* The Company: Third Dimension are a well-established, privately-owned business made up of talented people from a variety of backgrounds and disciplines, with a long track record of supplying non-contact optical measurement equipment and services to the largest names in aerospace, automotive and energy sectors worldwide - Airbus, GE Aviation, Bentley, Rolls-Royce, Aston Martin, and Samsung, just to name a few. The software portfolio currently includes applications (C++) running on a handheld device (WEC7 or Linux), and desktop/cross platform applications (C#). Their vision is to lead dimensional metrology innovation, transforming to manufacturing industry and be the first-choice partner for quick and accurate measurement data, enabling advanced manufacturing by delivering smart, innovative solutions. No matter your role in the team, the culture is shaped and guided by their 3 key values: Keep it Simple, Work Together and Delivery Excellence. Role: As an Embedded Software Engineer, reporting to the Software Manager, you'll play an important part in the development team, guiding architectural direction, promoting portable code and ensuring quality across both Embedded and companion application solutions. Some of your responsibilities will be as follows: Developing, testing, and debugging software. Collaborating with other engineers in the team to create software solutions. Ensuring solutions are created to the highest standard, with performance and user experience in mind. Develop efficient, testable, and reusable code, promoting best practices. Competencies: Positive "can do" attitude with excellent communication skills. Analytical thinking with a keen eye for detail. Ability to work autonomously and proactively solve problems. Technical Skills: 3+ years commercial C/C++ development experience. Experience with Embedded systems. Experience developing for Linux. SDLC, revision control and change configuration management. Desirables: Cross-platform development experience. Knowledge of metrology. Knowledge of advanced manufacturing techniques. Experience working Windows CE. Salary & Benefits: The successful applicant will receive a competitive salary of up to £65,000, the opportunity for flexible hybrid working, as well as a host of other benefits including health insurance, health cash plan, death in service and matched pension contributions. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
17/04/2024
Full time
Description Embedded Software Engineer (C++) Robert Half is proud to have partnered once again on a retained basis to recruit an Embedded Software Engineer with Third Dimension Software in Bristol - world leading manufacturers of hand-held, non-contact precision measurement tools. This is a fantastic opportunity for a candidate with a passion for developing high-performance, reliable software solutions, to join a close-knit team, in a business that is growing and innovating. The role offers hybrid working, with a requirement to be on-site with the team in Filton (Bristol) at least twice a week. *Please note that sponsorship is NOT available for this position* The Company: Third Dimension are a well-established, privately-owned business made up of talented people from a variety of backgrounds and disciplines, with a long track record of supplying non-contact optical measurement equipment and services to the largest names in aerospace, automotive and energy sectors worldwide - Airbus, GE Aviation, Bentley, Rolls-Royce, Aston Martin, and Samsung, just to name a few. The software portfolio currently includes applications (C++) running on a handheld device (WEC7 or Linux), and desktop/cross platform applications (C#). Their vision is to lead dimensional metrology innovation, transforming to manufacturing industry and be the first-choice partner for quick and accurate measurement data, enabling advanced manufacturing by delivering smart, innovative solutions. No matter your role in the team, the culture is shaped and guided by their 3 key values: Keep it Simple, Work Together and Delivery Excellence. Role: As an Embedded Software Engineer, reporting to the Software Manager, you'll play an important part in the development team, guiding architectural direction, promoting portable code and ensuring quality across both Embedded and companion application solutions. Some of your responsibilities will be as follows: Developing, testing, and debugging software. Collaborating with other engineers in the team to create software solutions. Ensuring solutions are created to the highest standard, with performance and user experience in mind. Develop efficient, testable, and reusable code, promoting best practices. Competencies: Positive "can do" attitude with excellent communication skills. Analytical thinking with a keen eye for detail. Ability to work autonomously and proactively solve problems. Technical Skills: 3+ years commercial C/C++ development experience. Experience with Embedded systems. Experience developing for Linux. SDLC, revision control and change configuration management. Desirables: Cross-platform development experience. Knowledge of metrology. Knowledge of advanced manufacturing techniques. Experience working Windows CE. Salary & Benefits: The successful applicant will receive a competitive salary of up to £65,000, the opportunity for flexible hybrid working, as well as a host of other benefits including health insurance, health cash plan, death in service and matched pension contributions. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
HR Business Analyst is needed for an exciting 6 month project in Brussels in Belgium paying €350 to €450 a day all inclusive. Ideally either in Belgium or EU/European Country. The HR Business Analyst will have a mix of HR generalist experience, basic knowledge of HR processes and systems, and the ability to support the project manager in requirements gathering. This role requires skill in analysing, capturing and documenting requirements while providing essential support to the project team. Key Responsibilities : Collaborate with and support the Project Manager in gathering current state of HR processes, gather requirements for future solutions and understanding project objectives. Utilize HR generalist experience to provide insights into HR processes, including recruitment, onboarding, performance management, employee development, compensation, and benefits. Assist in identifying optimization opportunities within existing HR processes and contribute recommendations for enhancement. Support stakeholders from various business units in validating requirements and ensuring alignment with project goals. Capture and document HR system requirements, encompassing functionalities, user needs, and integration specifications. Assist in creating detailed requirement specifications and reports to facilitate the development and implementation of HR system solutions. Conduct gap analyses between current HR systems and anticipated future requirements. Requirements: Bachelor's degree in Business Administration, Human Resources Management, or a related field. Prior experience as an HR Generalist, providing foundational knowledge of HR processes and practices. Basic understanding of HR systems such as HRIS, talent management software, and payroll systems. Demonstrated ability to support project managers in requirement gathering and project coordination. Strong analytical skills with the capacity to identify and resolve complex issues. Excellent communication and collaboration skills, capable of liaising with stakeholders at all levels. Language Requirement: Proficiency in both English and German is preferred, as the candidate may need to communicate and collaborate with stakeholders who primarily speak either language. NB For this role we can only consider applicants who are based in the EU/Europe with the relevant right to work. This also needs to be highlighted clearly on the CV otherwise the application will be rejected. Role - HR Business Analyst Location - Brussels, Belgium Rate €350 to €450 Per day All-inclusive Duration - 6 Month
17/04/2024
Project-based
HR Business Analyst is needed for an exciting 6 month project in Brussels in Belgium paying €350 to €450 a day all inclusive. Ideally either in Belgium or EU/European Country. The HR Business Analyst will have a mix of HR generalist experience, basic knowledge of HR processes and systems, and the ability to support the project manager in requirements gathering. This role requires skill in analysing, capturing and documenting requirements while providing essential support to the project team. Key Responsibilities : Collaborate with and support the Project Manager in gathering current state of HR processes, gather requirements for future solutions and understanding project objectives. Utilize HR generalist experience to provide insights into HR processes, including recruitment, onboarding, performance management, employee development, compensation, and benefits. Assist in identifying optimization opportunities within existing HR processes and contribute recommendations for enhancement. Support stakeholders from various business units in validating requirements and ensuring alignment with project goals. Capture and document HR system requirements, encompassing functionalities, user needs, and integration specifications. Assist in creating detailed requirement specifications and reports to facilitate the development and implementation of HR system solutions. Conduct gap analyses between current HR systems and anticipated future requirements. Requirements: Bachelor's degree in Business Administration, Human Resources Management, or a related field. Prior experience as an HR Generalist, providing foundational knowledge of HR processes and practices. Basic understanding of HR systems such as HRIS, talent management software, and payroll systems. Demonstrated ability to support project managers in requirement gathering and project coordination. Strong analytical skills with the capacity to identify and resolve complex issues. Excellent communication and collaboration skills, capable of liaising with stakeholders at all levels. Language Requirement: Proficiency in both English and German is preferred, as the candidate may need to communicate and collaborate with stakeholders who primarily speak either language. NB For this role we can only consider applicants who are based in the EU/Europe with the relevant right to work. This also needs to be highlighted clearly on the CV otherwise the application will be rejected. Role - HR Business Analyst Location - Brussels, Belgium Rate €350 to €450 Per day All-inclusive Duration - 6 Month
C/C++ Engineer - £65,000-£75,000 C/C++ Engineer required to join a UK leading software house based in Stockport. They are looking for someone who enjoys problems solving working on large scale complex applications. They are a very established business who invest heavily in their talent. There will be an option for this role (Not a requirement) to receive full training/coaching in the JavaScript stack as well using React, Node etc) Essential Functions Development tasks for themselves and junior developers in their area ensure tickets are up to date within scrum boards All deliverables are met as per plans and specifications for the team Peer reviews of other developers software to ensure all committed code meets development standards Technical designs to satisfy business requirements Technical improvements and quality of the products with the product manager and development manager to help drive the product roadmap Essential skills Strong C++ Skills Jenkins or similar build tools Solid understanding of API design using SOAP and REST Understanding of networking concepts Cross platform environment - Windows, Linux, Web Platforms Debugging and problem diagnostics Scalable Real Time systems Good understanding of source control systems especially GIT Good understanding of automated testing techniques Click apply if interested!
17/04/2024
Full time
C/C++ Engineer - £65,000-£75,000 C/C++ Engineer required to join a UK leading software house based in Stockport. They are looking for someone who enjoys problems solving working on large scale complex applications. They are a very established business who invest heavily in their talent. There will be an option for this role (Not a requirement) to receive full training/coaching in the JavaScript stack as well using React, Node etc) Essential Functions Development tasks for themselves and junior developers in their area ensure tickets are up to date within scrum boards All deliverables are met as per plans and specifications for the team Peer reviews of other developers software to ensure all committed code meets development standards Technical designs to satisfy business requirements Technical improvements and quality of the products with the product manager and development manager to help drive the product roadmap Essential skills Strong C++ Skills Jenkins or similar build tools Solid understanding of API design using SOAP and REST Understanding of networking concepts Cross platform environment - Windows, Linux, Web Platforms Debugging and problem diagnostics Scalable Real Time systems Good understanding of source control systems especially GIT Good understanding of automated testing techniques Click apply if interested!
C Developer Founded by software developers who saw a gap in the market, this FX and Trading Software organisation are now spread across 3 continents and are currently hiring into their Professional Services team. Their flagship platform is an autonomous software which brings the most cutting-edge technology to a global client pool. Most of the world's leading financial institutes use this platform, meaning the opportunity to have an impact on an industry leading product is real. As a Senior C Programmer, you will be tasked with developing reliable, maintainable, scalable, and fault-tolerant Back End services that enable the continued growth of the business. Experience needed: 5+ years' experience with C programming language. Varied knowledge across Linux/UNIX and Windows. Multi-threading/multi-process/parallel architectures. Experience with distributed systems. Asynchronous programming and concurrency expertise. Bachelor's in computer science. Either commercial experience or a keen interest in Finance, Foreign Exchange/FX. Within a company with modern, progressive approach you will be offered a great work life balance and extensive growth with an opportunity to take ownership of key projects whilst benefiting from a progression plan made available & facilitated by the senior leadership. Knowledge of FX and/or Trading platforms software would be strongly beneficial, but not mandatory for this Agile Project Manager. C Developer
17/04/2024
Full time
C Developer Founded by software developers who saw a gap in the market, this FX and Trading Software organisation are now spread across 3 continents and are currently hiring into their Professional Services team. Their flagship platform is an autonomous software which brings the most cutting-edge technology to a global client pool. Most of the world's leading financial institutes use this platform, meaning the opportunity to have an impact on an industry leading product is real. As a Senior C Programmer, you will be tasked with developing reliable, maintainable, scalable, and fault-tolerant Back End services that enable the continued growth of the business. Experience needed: 5+ years' experience with C programming language. Varied knowledge across Linux/UNIX and Windows. Multi-threading/multi-process/parallel architectures. Experience with distributed systems. Asynchronous programming and concurrency expertise. Bachelor's in computer science. Either commercial experience or a keen interest in Finance, Foreign Exchange/FX. Within a company with modern, progressive approach you will be offered a great work life balance and extensive growth with an opportunity to take ownership of key projects whilst benefiting from a progression plan made available & facilitated by the senior leadership. Knowledge of FX and/or Trading platforms software would be strongly beneficial, but not mandatory for this Agile Project Manager. C Developer
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
16/04/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
16/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
16/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Role Overview As a Systems Specialist, you will play a pivotal role in maintaining and optimising my client's computer networks. Your responsibilities will span troubleshooting, system security, and user support. If you're passionate about network reliability and security, this position is an excellent fit.You must be able to work autonomously using your own initiative and have good attention to detail. As you will be working with staff and students, you must be able to build good working relationships at all levels and demonstrate a proactive and flexible 'can-do' attitude. Excellent oral and written communication skills will be important to communicate technical information to non-technical staff. As a Systems Specialist, you will Network Maintenance and Upgrades Maintain and monitor network performance. Identify areas for improvement and implement enhancements. Ensure responsive, accessible, and reliable technical support for all users. Prioritise system security. Troubleshooting and Problem Resolution: Diagnose issues across ICT systems (network, Servers, hardware, software). Swiftly address user-reported problems. Implement robust security measures. Deployment and Configuration: Plan and execute ICT system delivery, configuration, and deployment. Install software, ensuring compatibility with existing infrastructure. Project Support: Collaborate on technology-led projects for teaching, learning, and business support.User Support: Provide timely assistance to staff and students. Manage fault and request logs. Budgeting and Planning: Work with the ICT Manager to develop yearly operational budgets. Budgeting and organisational skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/04/2024
Full time
Role Overview As a Systems Specialist, you will play a pivotal role in maintaining and optimising my client's computer networks. Your responsibilities will span troubleshooting, system security, and user support. If you're passionate about network reliability and security, this position is an excellent fit.You must be able to work autonomously using your own initiative and have good attention to detail. As you will be working with staff and students, you must be able to build good working relationships at all levels and demonstrate a proactive and flexible 'can-do' attitude. Excellent oral and written communication skills will be important to communicate technical information to non-technical staff. As a Systems Specialist, you will Network Maintenance and Upgrades Maintain and monitor network performance. Identify areas for improvement and implement enhancements. Ensure responsive, accessible, and reliable technical support for all users. Prioritise system security. Troubleshooting and Problem Resolution: Diagnose issues across ICT systems (network, Servers, hardware, software). Swiftly address user-reported problems. Implement robust security measures. Deployment and Configuration: Plan and execute ICT system delivery, configuration, and deployment. Install software, ensuring compatibility with existing infrastructure. Project Support: Collaborate on technology-led projects for teaching, learning, and business support.User Support: Provide timely assistance to staff and students. Manage fault and request logs. Budgeting and Planning: Work with the ICT Manager to develop yearly operational budgets. Budgeting and organisational skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Category Manager Location - Athlone Hybrid - Flexible Salary - €74,768 per annum Permanent My client are a global manufacturing company within the medical sector and they are now looking for a Category Manager to join their team. Your responsibilities in the role Manage and partner with suppliers to develop business relationships that deliver effective operational control to agreed performance levels. Identifies, leads and implements solutions to complex and multifaced situations regarding dual sourcing, negotiation, category strategy, supplier management and external sources of supply. Engages with key affiliates of the company for example, supply chain management, manufacturing, Engineering, Quality, Finance, Business team Regulatory, to ensure timely resolution and completion of business projects. Develops continuous supply chain improvement practices to support continued focus on delivering improved value and performance. Engages and leads RFP/RFQ process, contract negotiations, bench marking activities, make vs buy reviews/decisions, total cost analysis, supply chain mapping. Actively support New Product Introduction initiatives. Skills and experience Minimum 7 years experience in a third party supply chain management environment. Experience in managing and developing supplier relationships including contract negotiation. Strong leadership, decision making, problem solving and negotiation skills. Experience in Sourcing, especially with managing contract manufacturers. Excellent interpersonal, communication and team leader/member skills at all levels of the organisation. Working knowledge of Quality Systems (FDA/ISO) within a regulated environment, and ERP/ASCP (SAP preferred) High understanding of Supply Chain Finance. Good Manufacturing Processes (GMP) Experience successfully collaborating with internal and external stakeholders on complex projects. Further information provided upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
16/04/2024
Full time
Category Manager Location - Athlone Hybrid - Flexible Salary - €74,768 per annum Permanent My client are a global manufacturing company within the medical sector and they are now looking for a Category Manager to join their team. Your responsibilities in the role Manage and partner with suppliers to develop business relationships that deliver effective operational control to agreed performance levels. Identifies, leads and implements solutions to complex and multifaced situations regarding dual sourcing, negotiation, category strategy, supplier management and external sources of supply. Engages with key affiliates of the company for example, supply chain management, manufacturing, Engineering, Quality, Finance, Business team Regulatory, to ensure timely resolution and completion of business projects. Develops continuous supply chain improvement practices to support continued focus on delivering improved value and performance. Engages and leads RFP/RFQ process, contract negotiations, bench marking activities, make vs buy reviews/decisions, total cost analysis, supply chain mapping. Actively support New Product Introduction initiatives. Skills and experience Minimum 7 years experience in a third party supply chain management environment. Experience in managing and developing supplier relationships including contract negotiation. Strong leadership, decision making, problem solving and negotiation skills. Experience in Sourcing, especially with managing contract manufacturers. Excellent interpersonal, communication and team leader/member skills at all levels of the organisation. Working knowledge of Quality Systems (FDA/ISO) within a regulated environment, and ERP/ASCP (SAP preferred) High understanding of Supply Chain Finance. Good Manufacturing Processes (GMP) Experience successfully collaborating with internal and external stakeholders on complex projects. Further information provided upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a SACM (Software Asset Management Manager) - Barrow Location - 2-3 days working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be SC cleared Role and tasks Oversees the Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuraon Items (CIs) within a Configuraon Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registraon, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within. Your role - Ensure that CMDB Content is up to date, working directly with Data Owners Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area Ensure the data integrity and accuracy of informaon within the CMDB for the managed area Review accuracy and completeness of asset data Raise data quality issues with Data Owners and Service Providers Conduct regular data quality audits for managed area Report and escalate excepons in the Change Process for the managed area to the Change Managers Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resoluon with data mangers Assist in in access management in regard to managed area of CMDB. Audit CMDB data as defined in IT Asset Management Service Descripon Document Ensure the integrity and accuracy of informaon within the CMDB for all the account assets, Define and deploy standards throughout the delivery environment to ensure repeatable, measurable,consistent processes for Asset Management Cross-check the informaon in the CMDB against defined standards and escalate where standards are not being met to data owners, Idenfy the Data Manager and Data Owner for new CI's, Idenfy new data managers and trains them on the tool, processes, and standards Provide training upon request to CMDB users. Your profile - Ability of managing virtual teams to deliver updates to the CMDB Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integraon and architecture concepts Experience in various analycal/reporng techniques supported by understanding of stascs and quality management concepts. Good Management and communicaon skills, hosng and facilitang of internal and external SACM/CMDB meengs Problem solving skills Understanding of cross systems interrelaons in context of the global business process Understanding of Service Management Framework. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
16/04/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a SACM (Software Asset Management Manager) - Barrow Location - 2-3 days working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be SC cleared Role and tasks Oversees the Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuraon Items (CIs) within a Configuraon Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registraon, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within. Your role - Ensure that CMDB Content is up to date, working directly with Data Owners Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area Ensure the data integrity and accuracy of informaon within the CMDB for the managed area Review accuracy and completeness of asset data Raise data quality issues with Data Owners and Service Providers Conduct regular data quality audits for managed area Report and escalate excepons in the Change Process for the managed area to the Change Managers Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resoluon with data mangers Assist in in access management in regard to managed area of CMDB. Audit CMDB data as defined in IT Asset Management Service Descripon Document Ensure the integrity and accuracy of informaon within the CMDB for all the account assets, Define and deploy standards throughout the delivery environment to ensure repeatable, measurable,consistent processes for Asset Management Cross-check the informaon in the CMDB against defined standards and escalate where standards are not being met to data owners, Idenfy the Data Manager and Data Owner for new CI's, Idenfy new data managers and trains them on the tool, processes, and standards Provide training upon request to CMDB users. Your profile - Ability of managing virtual teams to deliver updates to the CMDB Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integraon and architecture concepts Experience in various analycal/reporng techniques supported by understanding of stascs and quality management concepts. Good Management and communicaon skills, hosng and facilitang of internal and external SACM/CMDB meengs Problem solving skills Understanding of cross systems interrelaons in context of the global business process Understanding of Service Management Framework. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Availability & Capacity Manager - Location: Barrow, Furness - 2-3 days a week working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be SC cleared Role and tasks The scope of the Availability Management Function Lead role in Service Management is to ensure management of the Capgemini account function are achieved. Your role - Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders. Contributes to the efficient and effective running of all Availability & Capacity Management related activity. Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands. Ensure that stakeholder resources are appropriately identified and coached. Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements. Assess Incidents/Problems and make appropriate capacity IT changes to improve performance. Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each. Ensures high quality reports are produced and manages associated management actions Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation. Adherence to Availability & Capacity Management Policies, Guidelines and Process Builds and maintains effective working relationships with Customers and Suppliers Leads operational and management-oriented meetings Provides feeds into the Continuous Service Improvement process where appropriate Your Profile - Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Quality documentation and report writing ability General management skills (time management, communication skills and staff management) Experience of managing meetings and facilitation skills Experience of working with 3rd parties. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
16/04/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Availability & Capacity Manager - Location: Barrow, Furness - 2-3 days a week working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Clearance required: Must be SC cleared Role and tasks The scope of the Availability Management Function Lead role in Service Management is to ensure management of the Capgemini account function are achieved. Your role - Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders. Contributes to the efficient and effective running of all Availability & Capacity Management related activity. Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands. Ensure that stakeholder resources are appropriately identified and coached. Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements. Assess Incidents/Problems and make appropriate capacity IT changes to improve performance. Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands. Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each. Ensures high quality reports are produced and manages associated management actions Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation. Adherence to Availability & Capacity Management Policies, Guidelines and Process Builds and maintains effective working relationships with Customers and Suppliers Leads operational and management-oriented meetings Provides feeds into the Continuous Service Improvement process where appropriate Your Profile - Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Quality documentation and report writing ability General management skills (time management, communication skills and staff management) Experience of managing meetings and facilitation skills Experience of working with 3rd parties. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
16/04/2024
Full time
Scope: The AV & Premier Support Analyst is a key role in the IT Service Delivery team. The role is required as a result of changes in the support requirements of the firm's leadership, changing demand for our meeting spaces, with a high percentage of remote working, and a transition to Microsoft Teams as our primary voice and video platform. The role will deliver a white glove service to senior VIPs for all their IT needs and will be responsible for the management and maintenance of the Audio-Visual systems within our London offices. The role holder will be expected to act as the primary point of support for VIPs during periods of leave for your manager and provide support and development in the delivery of this service to the wider Service Delivery team. Experience in supporting board level stakeholders, responding effectively, with autonomy and to the highest level of professionalism, at times under pressure, is essential. Effective communication and coordination with other departments, individuals and staff members, clients, office administrators, outside vendors and contractors is an essential part of this position. Responsibilities: Provides technical on-site, face to face desktop support, including installation, troubleshooting, problem resolution and maintenance to senior client stakeholders across the spectrum of technologies in use within Customer enviornoment. Owns problems through to resolution, demonstrating product authority and managing the engagement of external vendor support as required. Maintains an understanding of IT change and planned project work to maintain a consistent message on the performance and objectives of Group IT. Develops and maintains a detailed understanding of the firm's major IT systems, including how business transactions are managed through interface between platforms, in order to provide the appropriate advice to customers when dealing with problems. Ensure client requirements are understood and escalated to the appropriate teams, proactively feeding this into projects and operations specialists, including communication to IT management. Is accountable for the support of Audio-Visual technologies within the firm's meeting spaces, reception areas, production studio and externally hosted webinar technologies. The candidate will be expected to support operational changes to the configuration of these services as the needs of the business adapts and provide advice on how technology change can support these needs. Performs the role of technical support for major change programmes related to Audio Visual services Facilitation and support of senior stakeholder events (eg board meetings, large client events etc) Collaborates with the Facilities team to ensure that the technology in meeting rooms functions as designed and is maintained to a high standard. Provides coaching and mentoring for other Service Delivery team members, including periodic training on the Audio-Visual solutions to improve our support capability. Team General Team Responsibilities: The candidate must be a team player and be prepared to take on activities outside of their role, as required, to ensure the IT Service Delivery team achieves its service levels and KPI's. The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures, and will often be supported remotely. The role will be expected to work in client location at Baker Street, and also visit to other client offices in UK Core Competencies Customer focus Personal resilience Strong communicator Good documentation skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Motivation to succeed and develop their career Technical Experience Windows 10 M icrosoft Office 365 Microsoft Teams Skype for Business Zoom On24 HP Laptop hardware Crestron AV Business Applications
ARM (Advanced Resource Managers)
Helensburgh, Dunbartonshire
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
16/04/2024
Full time
Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including escalating tickets to 3rd level teams, maintaining asset registers, updating knowledge base articles, conducting daily system checks, installing security patches, deploying workstations and printers, and actively participating in project delivery tasks. Immerse yourself in hands-on experience with various software tools and services, fostering continuous development of your IT knowledge and skills. Why Join Us? Exciting career growth opportunities Collaborative and supportive team environment Exposure to cutting-edge technologies Embrace a healthy work-life balance with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk / Helpdesk environment Familiarity with some or all of these technologies: Windows 10/11 Desktop, Windows Server, Microsoft Exchange, Microsoft Active Directory, ITIL best practices, and Virtualisation tools like VMware Strong troubleshooting and problem-solving skills Motivated and eager to expand your knowledge and experience Enthusiastic team player with the ability to take initiative Key Info 37.5 Hours Per Week Every other Friday off! Onsite in Helensburgh Permanent What we offer you At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more. We offer Competitive salaries alongside a flexible holiday entitlement. We have a Wealth of benefits available to you that can be selected through our wellbeing tool upon commencement of employment. Just a few of our amazing benefits are shown below: Private Medical Insurance Competitive Pension Dental Critical Illness Life Assurance Travel Insurance Employee discounts for top high street shops Employee Assistance Program which includes free face to face counselling sessions, Legal advice, Financial advice, etc Internal training and development alongside out Education assistance programmes Reimbursement for a professional membership Competitive policies that support flexibility and family leave inclusive of enhanced maternity leave Business Environment Lockheed Martin UK - Strategic Systems (LMUK SS) is the single contractor providing specialist Waterfront In-Service Support to the Royal Navy's Trident Strategic Weapon System (SWS). The company plays a supporting role in the operational readiness of the nation's nuclear deterrent on board VANGUARD class Trident Submarines and provides the Ministry of Defence (MoD) with safe, efficient and responsive support. LMUK SS, as part of the ABL Alliance with AWE and Babcock, is also responsible for the management of operations at the Royal Naval Armaments Depot Coulport (RNAD(C). Looking to the future, LMUK SS supports the joint US and UK submarine design efforts in New London Connecticut and Barrow-in-Furness. Equal Opportunity Statement Lockheed Martin recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community. Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.