NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
18/04/2024
Full time
NO SPONSORSHIP ServiceNow Engineer - CMDB, ITOM, Event Management - Technical Experience as a platform owner in the ServiceNow ecosystem. We have found that many of them have System Administration experience but find that they are more functional when it comes to actual platform administration. Proficiency in Scripting Javascript, GlideScript etc. Many candidates understand Scripting in the platform, but it seems like we are getting candidates that are crossing from the functional side of the platform over to the technical side. Experience working with custom apps . Many junior developers do not have this experience even if they have worked in a consulting capacity. Experience working in the ITSM space . Our team needs a resource who can partner with the stakeholders internally and externally. We will be relying on their senior level architecture experience in key strategic situations that affect the business roadmap. A strong understanding of CMDB . We need someone who can come in and provide SME level guidance to the team from a best practice standpoint. SALARY: $140k - $145k plus 15% bonus Location: Chicago - 3 days on site Summary The Software Engineer must have a background in development, system administration and can help others to contribute to platform improvements. Primary Duties and Responsibilities: Provide technical leadership for planning, designing, installing, testing and implementing solutions. Provide subject matter expertise on the ServiceNow Platform for CMDB, ITOM, Event Managemen. Qualifications: 5+ years of working experience in IT 5+ years of experience in implementing ServiceNow or similar platforms for CMDB, ITOM, Event Management 3+ years of experience with Javascript or other Scripting language Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable Strong understanding of CMDB and aligning to CSDM 4.0 Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies 5-7 years of experience of development and/or system administration. 3+ years of hands-on experience developing and maintaining cloud platform technologies. Certificates or Licenses: - ServiceNow or other low-code/COTS implementation certifications are desired.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.
17/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.
17/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.
ServiceNow Administrator/Junior Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Role Overview: We are seeking a dedicated individual to join our team as a ServiceNow Administrator/Junior Developer. This role offers a unique opportunity to contribute to our DevOps efforts, particularly focusing on operations while occasionally engaging in straightforward development tasks. It presents an exciting prospect for a Junior ServiceNow Developer keen on broadening their scope to include DevOps responsibilities. Key Responsibilities: Maintain the availability, performance, and security of the ServiceNow platform through routine upkeep and vigilant monitoring. Handle the administration and configuration of the ServiceNow platform to meet our operational standards. Facilitate the introduction of new functionalities and modules on the ServiceNow platform, targeting junior-level implementation complexity. Oversee the management and configuration of process automation and data integration to enhance operational efficiency. Guarantee effective communication within the team or across different teams, utilizing various channels such as tickets and ceremonies for seamless collaboration. Provide support in identifying and resolving issues related to ServiceNow and interfacing IT systems, ensuring swift analysis and resolution. Document configurations, processes, and instructions clearly for both administrators and occasionally, users to follow. Requirements: Proven experience in the administration and configuration of the ServiceNow platform, demonstrating a solid understanding of its capabilities and best practices. Certification as a "ServiceNow Certified System Administrator" is a minimum requirement, ensuring a foundational knowledge of the platform and its administration. This position is suited for individuals looking to leverage their ServiceNow expertise in a dynamic environment that blends administrative duties with development opportunities. If you are passionate about ensuring operational excellence and keen on contributing to the development of cutting-edge solutions, we encourage you to apply.
17/04/2024
Project-based
ServiceNow Administrator/Junior Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Bern, Switzerland Role Overview: We are seeking a dedicated individual to join our team as a ServiceNow Administrator/Junior Developer. This role offers a unique opportunity to contribute to our DevOps efforts, particularly focusing on operations while occasionally engaging in straightforward development tasks. It presents an exciting prospect for a Junior ServiceNow Developer keen on broadening their scope to include DevOps responsibilities. Key Responsibilities: Maintain the availability, performance, and security of the ServiceNow platform through routine upkeep and vigilant monitoring. Handle the administration and configuration of the ServiceNow platform to meet our operational standards. Facilitate the introduction of new functionalities and modules on the ServiceNow platform, targeting junior-level implementation complexity. Oversee the management and configuration of process automation and data integration to enhance operational efficiency. Guarantee effective communication within the team or across different teams, utilizing various channels such as tickets and ceremonies for seamless collaboration. Provide support in identifying and resolving issues related to ServiceNow and interfacing IT systems, ensuring swift analysis and resolution. Document configurations, processes, and instructions clearly for both administrators and occasionally, users to follow. Requirements: Proven experience in the administration and configuration of the ServiceNow platform, demonstrating a solid understanding of its capabilities and best practices. Certification as a "ServiceNow Certified System Administrator" is a minimum requirement, ensuring a foundational knowledge of the platform and its administration. This position is suited for individuals looking to leverage their ServiceNow expertise in a dynamic environment that blends administrative duties with development opportunities. If you are passionate about ensuring operational excellence and keen on contributing to the development of cutting-edge solutions, we encourage you to apply.
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
16/04/2024
Full time
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
ServiceNow Developer - Amsterdam (Manufacturing Customer) I am currently representing an international manufactoring organisation who are growing out their ServiceNow team and are looking for a talented developer to join during a time of exciting growth. Location: Amsterdam, Netherlands Salary: €65,000 - €75,000 + bonus and benefits Travel: Two days on-site per week Experience and skills required: -3+ years of ServiceNow Development experience. -Strong knowledge of ITSM and ITOM a bonus. -Proficiency in ServiceNow Scripting (JavaScript, Glide API, UI Actions, Business Rules, Client Scripts) -Experience in designing and implementing ServiceNow workflows, forms, notifications, and reports. If you want to find out more information, please reach out (see below)
16/04/2024
Full time
ServiceNow Developer - Amsterdam (Manufacturing Customer) I am currently representing an international manufactoring organisation who are growing out their ServiceNow team and are looking for a talented developer to join during a time of exciting growth. Location: Amsterdam, Netherlands Salary: €65,000 - €75,000 + bonus and benefits Travel: Two days on-site per week Experience and skills required: -3+ years of ServiceNow Development experience. -Strong knowledge of ITSM and ITOM a bonus. -Proficiency in ServiceNow Scripting (JavaScript, Glide API, UI Actions, Business Rules, Client Scripts) -Experience in designing and implementing ServiceNow workflows, forms, notifications, and reports. If you want to find out more information, please reach out (see below)
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
16/04/2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
08/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a ServiceNow Developer. Candidate will be part of a team responsible for developing tools and CI/CD framework that accelerate development, testing, and deployment of applications. This role will be responsible for the development and delivery features on ServiceNow PaaS/SaaS technologies to support the tools and framework. Candidate will work with the team and external stakeholders to design, build, and integrate ServiceNow workflows, as well as utilize ServiceNow capabilities to support enterprise tools and CI/CD with complex reports/dashboards and cataloging. Responsibilities: Contribute to design, technical direction, and architecture to build solutions with ServiceNow to support automation tools and CI/CD framework Develop Proof-of-Concept projects to validate new architectures and solutions Develop and Implement workflows and solutions Develop dashboarding/reporting Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc Writes unit and integration tests to maintain quality technology improvements Write automation scripts using common automation tools Interface with 3rd party applications using API's Integrate ServiceNow with other DevOps Tools like GitHub Jenkins Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (eg, ITSM, CSM, ITOM, SecOps) Drive process optimization, efficiencies and productivity using automation Effectively working with stakeholders both internally and external to team Act as a mentor to support less experienced colleagues Qualifications: Strong understanding of ServiceNow best practices [Required] 5+ years of ServiceNow Development and operating ServiceNow 1+ experience with ServiceNow DevOps Module Experience automating workflows inside ServiceNow and in conjunction with integration to other tools Ability to manage customer and stakeholder expectations. Hands-on experience working in Agile and DevOps cultures, focusing on process improvement and automation. Good written and oral communication skills. Self-starter - takes the initiative to research, learn, and deliver. Anticipates the play. Team player - humble, collaborative, and focused on making sure the entire team succeeds. Qualifications: [Required[ JavaScript development for administrating platform and development [Required] Experience with RESTful APIs and JSON [Required] Ability to write clean, bug-free code that is easy to understand and easily maintainable. [Preferred] Good knowledge of out-of-the-box ServiceNow modules [Desired] AngularJS Front End design. Knowledge of ServiceNow Service Portal is a plus. Bachelor's in Computer Science, Information Systems or other related field. Or equivalent work experience.