ForgeRock Identity Cloud Consultant - London (Hybrid) - FTE 12 months to be extended - My client, a prominent IT Services and Consulting firm, is renowned for delivering inventive solutions to clients globally. Their proficiency encompasses the deployment of state-of-the-art technologies and spearheading digital transformation endeavors. Presently, they are in search of an adept ForgeRock Identity Cloud Consultant to join their London team on a Full time basis for an initial 12-month contract, with the potential for extension. Location: London (Hybrid: 2 days onsite, 3 days remote) Responsibilities: Lead the implementation, configuration, development, and administration of ForgeRock CIAM solutions, both on-premise and in the cloud. Develop and deploy ForgeRock OpenAM/AM Custom Authentication modules tailored to meet client requirements. Provide operational support and maintenance for ForgeRock Identity Cloud deployments. Collaborate with cross-functional teams to design and implement integrated solutions. Troubleshoot and resolve technical issues related to ForgeRock Identity Cloud platform. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in implementing, configuring, and administering ForgeRock CIAM solutions. Strong proficiency in developing custom authentication modules for ForgeRock OpenAM/AM. Hands-on experience with ForgeRock Identity Cloud platform, both on-premise and in cloud environments. Familiarity with identity and access management (IAM) principles and best practices. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment. If you are a motivated ForgeRock Identity Cloud Consultant looking to take on new challenges and make a meaningful impact, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and qualifications to (see below) We look forward to hearing from you! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/04/2024
Full time
ForgeRock Identity Cloud Consultant - London (Hybrid) - FTE 12 months to be extended - My client, a prominent IT Services and Consulting firm, is renowned for delivering inventive solutions to clients globally. Their proficiency encompasses the deployment of state-of-the-art technologies and spearheading digital transformation endeavors. Presently, they are in search of an adept ForgeRock Identity Cloud Consultant to join their London team on a Full time basis for an initial 12-month contract, with the potential for extension. Location: London (Hybrid: 2 days onsite, 3 days remote) Responsibilities: Lead the implementation, configuration, development, and administration of ForgeRock CIAM solutions, both on-premise and in the cloud. Develop and deploy ForgeRock OpenAM/AM Custom Authentication modules tailored to meet client requirements. Provide operational support and maintenance for ForgeRock Identity Cloud deployments. Collaborate with cross-functional teams to design and implement integrated solutions. Troubleshoot and resolve technical issues related to ForgeRock Identity Cloud platform. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in implementing, configuring, and administering ForgeRock CIAM solutions. Strong proficiency in developing custom authentication modules for ForgeRock OpenAM/AM. Hands-on experience with ForgeRock Identity Cloud platform, both on-premise and in cloud environments. Familiarity with identity and access management (IAM) principles and best practices. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment. If you are a motivated ForgeRock Identity Cloud Consultant looking to take on new challenges and make a meaningful impact, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and qualifications to (see below) We look forward to hearing from you! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
18/04/2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance. Look forward to your response at earliest.
Position: Senior Network Engineer - SC Cleared Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: Technical Network Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments. Qualifications/Requirements: Candidate must have valid Security Clearance. Strong Network Data and Security knowledge. CCNA Level networking knowledge. Strong knowledge of configuring Router, Switches, and Firewalls. Prior experience of NoC/Incident Handling and supporting Network technologies such as routing/switching, Firewalls, load balancers, and proxies that underpin multiple data centres. Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support of Network environments across two UK Data Centres. Support in-house ticket analysis, workgroup management and escalations. Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products. Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP's) for IT processes. Promote and demonstrate an Automation First thinking. Deliver best fit use cases for automation. Collaboration with other teams across Linux, Windows, and DB teams. Desired Characteristics Demonstrate technical understanding of DC Architecture, Infrastructure, and service management. Experience with Packet Analysis. Experience with Load Balancers and Proxy. Experience in network tools such as DNA Centre/Infoblox/Prime. SoC Experience and some understanding of WAF and Firewall logs etc. Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests. Customer first delivery. Resolve issues with a desire to maintain service uptime & performance
18/04/2024
Full time
Position: Senior Network Engineer - SC Cleared Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: Technical Network Engineer role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework to deliver support for two Data Centre's. The role is to deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre's network environments. Qualifications/Requirements: Candidate must have valid Security Clearance. Strong Network Data and Security knowledge. CCNA Level networking knowledge. Strong knowledge of configuring Router, Switches, and Firewalls. Prior experience of NoC/Incident Handling and supporting Network technologies such as routing/switching, Firewalls, load balancers, and proxies that underpin multiple data centres. Experience working with alerting and monitoring tools such as CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support of Network environments across two UK Data Centres. Support in-house ticket analysis, workgroup management and escalations. Support Service utilities that underpin regional IT operations, including Monitoring & Alerting products. Technically support any requirements across the Cyber Security, Application, and Infrastructure groups in region. Follow and promote change control processes to ensure compliance and protect service. Follow asset management processes in region and improve CMDB accuracy. Document and control Standard Operating Procedure (SOP's) for IT processes. Promote and demonstrate an Automation First thinking. Deliver best fit use cases for automation. Collaboration with other teams across Linux, Windows, and DB teams. Desired Characteristics Demonstrate technical understanding of DC Architecture, Infrastructure, and service management. Experience with Packet Analysis. Experience with Load Balancers and Proxy. Experience in network tools such as DNA Centre/Infoblox/Prime. SoC Experience and some understanding of WAF and Firewall logs etc. Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests. Customer first delivery. Resolve issues with a desire to maintain service uptime & performance
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Cyber Security Engineer - Luxemburg - 60-77k + Bonus Global IT Services provider are recruiting for multiple mid level and senior security engineers to work on a security cleared project based in Luxemburg. The client is happy to consider people relocating from anywhere in the UK, EU or US. you will be responsible for designing, implementing, and managing security solutions to safeguard the network, applications, and digital assets. Key Responsibilities Replace/upgrade the current infrastructure with new versions or solutions. Recommend and implement new cyber security technologies and solutions. Monitor operational infrastructure - you will leverage standard tools and processes to respond and resolve incidents and requests. Incident Response - Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation. Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents. Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization. Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations where appropriate. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. At least 6 years of field experience in the networking and security area with solutions. Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk. Knowledge of Firewall management, intrusion detection, content filtering, web application security, and VPN technologies. Proficiency in PKI design and management, digital certificate issuance, and secure key management. Strong communication skills and the ability to collaborate with diverse teams. A proactive approach to identifying and mitigating security vulnerabilities and risks. Demonstrated ability to work in a fast-paced and dynamic environment. Fluent in English Key Skills Automation Tools, Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Security Technologies, TCP/IP Networking, Threat Management Cyber Security Engineer - Luxemburg - 60-77k + Bonus Desired Skills and Experience Palo Alto/Blue Coat/F5/Splunk/Fireye/Network Security
17/04/2024
Full time
Cyber Security Engineer - Luxemburg - 60-77k + Bonus Global IT Services provider are recruiting for multiple mid level and senior security engineers to work on a security cleared project based in Luxemburg. The client is happy to consider people relocating from anywhere in the UK, EU or US. you will be responsible for designing, implementing, and managing security solutions to safeguard the network, applications, and digital assets. Key Responsibilities Replace/upgrade the current infrastructure with new versions or solutions. Recommend and implement new cyber security technologies and solutions. Monitor operational infrastructure - you will leverage standard tools and processes to respond and resolve incidents and requests. Incident Response - Monitor security events, investigate and respond to security incidents, and assist in post-incident analysis and remediation. Documentation: Create and maintain comprehensive documentation related to security configurations, policies, procedures, and incidents. Collaboration: Work closely with cross-functional teams, including IT, Network, and Application Development, to ensure the integration of security measures across the organization. Research and Innovation: Stay up-to-date with emerging security threats, technologies, and best practices, and provide recommendations where appropriate. Qualifications Bachelor's degree in Computer Science, Information Security, or a related field. At least 6 years of field experience in the networking and security area with solutions. Proven experience in network and application security, with expertise in Palo Alto, Bluecoat, F5 (LTM, ASM, APM), ASA VPN or Splunk. Knowledge of Firewall management, intrusion detection, content filtering, web application security, and VPN technologies. Proficiency in PKI design and management, digital certificate issuance, and secure key management. Strong communication skills and the ability to collaborate with diverse teams. A proactive approach to identifying and mitigating security vulnerabilities and risks. Demonstrated ability to work in a fast-paced and dynamic environment. Fluent in English Key Skills Automation Tools, Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Security Technologies, TCP/IP Networking, Threat Management Cyber Security Engineer - Luxemburg - 60-77k + Bonus Desired Skills and Experience Palo Alto/Blue Coat/F5/Splunk/Fireye/Network Security
As a senior Data Architect, you have over 5 years of experience in designing and implementing data architecture: - You focus on building solutions or services right and are passionate by building new solutions with new technologies; - You plan and develop the architectural runway of enablers in support of new business features and capabilities, working directly with Agile teams to implement them; - You enable the continuous delivery pipeline through appropriate design guidelines and investment advocacy; - You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split and realize the implementation of enabler epics; - You participate in planning, definition and high-level design of the solution and exploration of solution alternatives. - You are a certified data architect with knowledge of configuration of AWS services and Terraform Scripting (infrastructure as a code); - You design and implement AWS networking/gateways, AWS Landing Zone setup; - You have experience with lambda and container services, and design of highly complex AWS big data applications. Next to a proven experience in Data Architecture, you have the following core competences: Analytical thinking, Collaborating, Conceptual thinking, Data driven, IT Security, Problem solving, Process driven, Result driven, Tactical & strategic planning. The intensive use of commercial data and data analysis has expanded into a strategic core competence for oiur client. Together with business and IT partners you will build a high-quality data environment, which is being developed on a Big Data platform in the Amazon Cloud with platform-specific tools and technologies. With this Big Data Platform we can continue to make data-driven decisions that enable to grow further. As a Big Data Cloud engineer, you are responsible for the engineering, integration and maintenance of the Big Data Platform. The Big Data Platform is build on top of the Amazon-Cloud by making use of services provided by the Cloud provider and 3th parties. The focus is both on technology and infrastructure services, as on development tools and methodologies for the Big Data Platform. You get your energy from working out the Big Data Platform in detail and you are also the key person between the platform team and the data engineers and data analysts. Together with them you ensure that they can build Artificial Intelligence models and integrate those AI-models in our operational and commercial processes. You contribute to the design and implementation of the platform and capabilities for data delivery and data processing. What do we expect from you? You help to design the platform and the required services with focus on security, maintainability, flexibility, efficiency in a cost efficient manner. You work together with architects and analysts to come to a proper design. You make use of services provided by the Cloud provider, by 3th parties and own development to implement the Big Data Platform. You contribute to the implementation and maintenance of the technical design. In addition, you support the data analysts and engineers in using the platform and the services. We expect you to come at least one day per week to our office in Leuven for a team day. AWS CICD tooling AWS Lambda AWS S3 GIThub/BitBucket Kubernetes Python Terraform
15/04/2024
Project-based
As a senior Data Architect, you have over 5 years of experience in designing and implementing data architecture: - You focus on building solutions or services right and are passionate by building new solutions with new technologies; - You plan and develop the architectural runway of enablers in support of new business features and capabilities, working directly with Agile teams to implement them; - You enable the continuous delivery pipeline through appropriate design guidelines and investment advocacy; - You work with portfolio stakeholders, notably the Enterprise Architect, to develop, analyze, split and realize the implementation of enabler epics; - You participate in planning, definition and high-level design of the solution and exploration of solution alternatives. - You are a certified data architect with knowledge of configuration of AWS services and Terraform Scripting (infrastructure as a code); - You design and implement AWS networking/gateways, AWS Landing Zone setup; - You have experience with lambda and container services, and design of highly complex AWS big data applications. Next to a proven experience in Data Architecture, you have the following core competences: Analytical thinking, Collaborating, Conceptual thinking, Data driven, IT Security, Problem solving, Process driven, Result driven, Tactical & strategic planning. The intensive use of commercial data and data analysis has expanded into a strategic core competence for oiur client. Together with business and IT partners you will build a high-quality data environment, which is being developed on a Big Data platform in the Amazon Cloud with platform-specific tools and technologies. With this Big Data Platform we can continue to make data-driven decisions that enable to grow further. As a Big Data Cloud engineer, you are responsible for the engineering, integration and maintenance of the Big Data Platform. The Big Data Platform is build on top of the Amazon-Cloud by making use of services provided by the Cloud provider and 3th parties. The focus is both on technology and infrastructure services, as on development tools and methodologies for the Big Data Platform. You get your energy from working out the Big Data Platform in detail and you are also the key person between the platform team and the data engineers and data analysts. Together with them you ensure that they can build Artificial Intelligence models and integrate those AI-models in our operational and commercial processes. You contribute to the design and implementation of the platform and capabilities for data delivery and data processing. What do we expect from you? You help to design the platform and the required services with focus on security, maintainability, flexibility, efficiency in a cost efficient manner. You work together with architects and analysts to come to a proper design. You make use of services provided by the Cloud provider, by 3th parties and own development to implement the Big Data Platform. You contribute to the implementation and maintenance of the technical design. In addition, you support the data analysts and engineers in using the platform and the services. We expect you to come at least one day per week to our office in Leuven for a team day. AWS CICD tooling AWS Lambda AWS S3 GIThub/BitBucket Kubernetes Python Terraform
NO SPONSORSHIP Senior VMWare Engineer SALARY: $145k - $165K plus 15% bonus LOCATION: Chicago 3 days in office and 2 days remote Looking for a very Senior level Vmware Engineer that has vcs vxrail vdi design and support experience. You will come from a large enterprise environment with on call support. Responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines. Education and/or Experience: Bachelor of Science in Computer Science or related degree or equivalent experience Minimum of 7 years VMWare and Cisco UCS experience Minimum 1 year of hyperconverged VXRail experience Cloud computing and Converged environment experience is a plus
12/04/2024
Full time
NO SPONSORSHIP Senior VMWare Engineer SALARY: $145k - $165K plus 15% bonus LOCATION: Chicago 3 days in office and 2 days remote Looking for a very Senior level Vmware Engineer that has vcs vxrail vdi design and support experience. You will come from a large enterprise environment with on call support. Responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines. Education and/or Experience: Bachelor of Science in Computer Science or related degree or equivalent experience Minimum of 7 years VMWare and Cisco UCS experience Minimum 1 year of hyperconverged VXRail experience Cloud computing and Converged environment experience is a plus
NO SPONSORSHIP Senior VMWare Engineer SALARY: $145k - $165K plus 15% bonus 3 days in office and 2 days remote Looking for a very Senior level Vmware Engineer that has vcs vxrail vdi design and support experience. You will come from a large enterprise environment with on call support. Responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines. Education and/or Experience: Bachelor of Science in Computer Science or related degree or equivalent experience Minimum of 7 years VMWare and Cisco UCS experience Minimum 1 year of hyperconverged VXRail experience Cloud computing and Converged environment experience is a plus
12/04/2024
Full time
NO SPONSORSHIP Senior VMWare Engineer SALARY: $145k - $165K plus 15% bonus 3 days in office and 2 days remote Looking for a very Senior level Vmware Engineer that has vcs vxrail vdi design and support experience. You will come from a large enterprise environment with on call support. Responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines. Education and/or Experience: Bachelor of Science in Computer Science or related degree or equivalent experience Minimum of 7 years VMWare and Cisco UCS experience Minimum 1 year of hyperconverged VXRail experience Cloud computing and Converged environment experience is a plus
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior VMware UCS Engineer. Candidate will be responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture. Responsibilities: Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Excellent presentation skills including planning, material preparation and public speaking Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds Negotiation skills including listening and persuasion Strong interpersonal, leadership, project management and mentoring skills Strong ability to use solution-oriented approach towards problem resolution Ability to work independently and with a team, be a team player Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior VMware UCS Engineer. Candidate will be responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture. Responsibilities: Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Excellent presentation skills including planning, material preparation and public speaking Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds Negotiation skills including listening and persuasion Strong interpersonal, leadership, project management and mentoring skills Strong ability to use solution-oriented approach towards problem resolution Ability to work independently and with a team, be a team player Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior VMware UCS Engineer. Candidate will be responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture. Responsibilities: Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Excellent presentation skills including planning, material preparation and public speaking Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds Negotiation skills including listening and persuasion Strong interpersonal, leadership, project management and mentoring skills Strong ability to use solution-oriented approach towards problem resolution Ability to work independently and with a team, be a team player Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior VMware UCS Engineer. Candidate will be responsible for the overall Virtualization environment design, support, and automation. The role will provide operational support for the existing and future Virtualization and computing and VDI architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture. Responsibilities: Supports UCS - VMWare environment Supports VXRail VDI environment Develop baselines, evaluate, and remediate Vulnerabilities and security findings. Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment Challenge the status quo with new ideas and drive innovation in the Virtualization environment Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments Automate processes in the VMWare environment Troubleshoots production problems like performance, and runtime issues within the virtualization environment Addresses problems of systems integration, compatibility, and multiple platforms Assists in the evaluation and recommendation of application integration and testing tools Provide Disaster Recovery testing support Provide on-call support according to assigned schedule Document changes, policies and procedures and drawings Contribute to projects of various sizes and schedules. Perform other duties as assigned Qualifications: Excellent presentation skills including planning, material preparation and public speaking Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds Negotiation skills including listening and persuasion Strong interpersonal, leadership, project management and mentoring skills Strong ability to use solution-oriented approach towards problem resolution Ability to work independently and with a team, be a team player Technical Skills: Advanced technical knowledge of VMware virtualization technologies like Horizon, vROPS, SDDC Manager, VSAN, SRM, vRA, vRO etc. Expertise in architecting, configuring, and supporting Cisco UCS systems Experience working in Hyper Converged (VxRail) based technologies and develop solutions accordingly. Experience managing Kubernetes clusters utilizing Tanzu, Rancher, or similar management platform Experience working with replications tools (Zerto, vSphere Replication, etc.) to create highly available systems across multiple datacenters. Expertise or establish optimized virtual environments for giant database cluster builds such as DB2 and Microsoft SQL on VMware platform Strong technical ability to manage orchestration aspects through API scripts and tools, enabling a consistent methodology across UCS platform Develop automation solutions including Infrastructure as Code approach to establish and maintain automated, integrated and continuous deployments Ensure Infrastructure operations are effective and optimally established and supported across all layers including server, storage, backup, monitoring, patching services and monitoring Knowledge and Experience in Cloud computing, VCF and VMWare in Cloud Familiar with using PowerCLI/Powershell to manage a VMware Environment Capacity planning/tracking Familiar with storage concepts (replication, Fiber Channel, NFS, VMFS) Experience with developing Disaster Recovery strategies and work with other teams within the organization and external teams to execute scheduled DR tests. Review and recommend alternative technologies and improvements to enhance information systems to support organizational goals and present to senior management. Excellent team player and mentor other team members as required. Help other team members to succeed. Create documentation (like run books) for the developed procedures and best practices. Lead troubleshooting and recovery efforts during outages or complex issues including but not limited to performance, functionality issues etc. Handle tasks/projects independently and complete within given timelines.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
12/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Senior Linux DevOps Engineer. Candidate will be responsible for design and support of core platform engineering automation. This role will drive the strategy for infrastructure automation and be charged to improve application adoption, reduce overall operational support, and increase end-user usability of our platform services. Candidate will provide team leadership required to support a large, complex Architect L3 Linux based computing environment and an increasing transition to Linux infrastructure in AWS. Assist in driving infrastructure as code mentality throughout the organization and demonstrate a passion for automation concepts and tools. Responsibilities: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Qualifications : Hands-on experience with: Terraform, Kubernetes, Jenkins, Kafka, Github, and configuration management tools such as Ansible. Relevant experience with configuration and implementation of IaaS, Infrastructure as code, AWS, Azure, etc. Extensive knowledge of Linux operating systems, Linux shells and standard utilities, and common Linux security tools at L3 level In depth system administration knowledge and skills for RedHat Linux. Technical Skills: Kubernetes Experience - Strong knowledge in Kubernetes deployment frameworks/platforms including Helm, Docker, Rancher, OpenShift, EKS. Linux Experience: Provide advanced system administration, operational support and problem resolution for a large complex Linux computing environment, including both virtualized and physical Servers. Create and Patch AMIs, perform pull requests, write Automation code using tools such as Ansible, Terraform, etc. Cloud Experience - Strong knowledge of secure cloud infrastructure design and components, such as: Servers, operating systems, networks, IAM, and storage. Cloud Certifications, specifically AWS Cloud certification would be preferred. Infra Automation - Expert knowledge in core automation development toolchain including Terraform, Ansible, Jenkins, Git, Harness. CICD Experience - Mastery of CICD best practices in a large organization. (GitOps/DevOps, secure builds, secure code promotion, deployments (Harness/Argo), automated testing (app and infra), integration of policy frameworks, cost-optimization, SLSA best practices) Resilient Design - Experience with architecting, implementing and maintaining highly available mission critical environments for 24/7 availability.
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
12/04/2024
Full time
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance