We are looking for a Business Analyst for one of our clients in the Financial Industry Job Description: Do a proper GAP analyses of the Data elements we have from Solo and what we currently report internally and Externally. Serve as a entry point for all issues related to Solo. Own the road map and timeline for implementation of Solo into the reporting workstream. Validate the end to end results from Data to Reporting lines. Required Skills: Experience as a Senior Business Analyst for more than 4 years Excellent stakeholder management is mandatory as you will be working closely with multiple business areas a in order to implement change. Experience with SQL and Snowflake is a pre-requisite Experience within financial crime (AML/CTF, KYC), working agile and experience with SAFe is an advantage. Professional, organized, and structured in approach and work produced to a high quality of standard, and you always strive to find the solution that is best for the client. Proficient in MS Office suite, Outlook, PowerPoint, Visio and Excel as a minimum. Fluency in English is a requirement (speaking and writing) Languages English (Proficient)
25/04/2024
Project-based
We are looking for a Business Analyst for one of our clients in the Financial Industry Job Description: Do a proper GAP analyses of the Data elements we have from Solo and what we currently report internally and Externally. Serve as a entry point for all issues related to Solo. Own the road map and timeline for implementation of Solo into the reporting workstream. Validate the end to end results from Data to Reporting lines. Required Skills: Experience as a Senior Business Analyst for more than 4 years Excellent stakeholder management is mandatory as you will be working closely with multiple business areas a in order to implement change. Experience with SQL and Snowflake is a pre-requisite Experience within financial crime (AML/CTF, KYC), working agile and experience with SAFe is an advantage. Professional, organized, and structured in approach and work produced to a high quality of standard, and you always strive to find the solution that is best for the client. Proficient in MS Office suite, Outlook, PowerPoint, Visio and Excel as a minimum. Fluency in English is a requirement (speaking and writing) Languages English (Proficient)
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
25/04/2024
Full time
Key Accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with our risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers. Experience Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN/WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset life cycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
IT Support Supervisor/Senior IT Support Analyst An exciting new opportunity has become available for an IT Support Supervisor/Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis. IT Support Supervisor/Senior IT Support Analyst -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Support Supervisor/Senior IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
25/04/2024
Full time
IT Support Supervisor/Senior IT Support Analyst An exciting new opportunity has become available for an IT Support Supervisor/Senior IT Support Analyst to come on board working for a leading law firm in Crawley on permanent basis. IT Support Supervisor/Senior IT Support Analyst -Working closely with the outsourced IT Support desk to provide first and second line user IT support -Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided -Stay in regular contact with users across the firm -Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence -Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required -Run a daily stand-up with the IT Support team to align internal resourcing with business priorities -Attend a daily stand-up with the outsourced IT Support desk -Provide guidance and advice to the internal IT Support team where required -Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels -Ensure calls to the internal IT Support team are answered promptly -Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required -A strong knowledge of Windows 10/11 and Microsoft Office - in particular Word and Outlook -Exchange Online -Active Directory -A knowledge of ITIL and Cyber Security would be beneficial IT Support Supervisor/Senior IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Senior SAP Analyst - Manufacturing My client is seeking a diligent and highly skilled Senior SAP Analyst - PL2P, to join our Technology team. The successful candidate will play a key role in maintaining and developing our client SAP environment and systems. Client Details Senior SAP Analyst - Manufacturing This organisation is a well-established and respected entity within the Manufacturing/Production industry. With a team of over 500 employees, they have a significant presence in their sector and are renowned for their commitment to quality and innovation. Description Senior SAP Analyst - Manufacturing Manage and maintain the SAP environment and systems Design and implement SAP solutions to enhance business operations Provide technical support and training to other team members Collaborate with stakeholders to understand business requirements Ensure SAP system compliance with company policies and standards Conduct regular system audits and analyses Document and keep records of system configurations and changes Work on multiple projects simultaneously while meeting deadlines Profile Senior SAP Analyst - Manufacturing A successful SAP Analyst - Pl2P should have: A solid understanding of SAP systems and their application in the Manufacturing/Production industries. Proficiency in system management and maintenance. Experience of supporting core SAP modules PP, MM, PTP, SD module users. Experience of SAP ECC 6.0 ideally in a manufacturing environment. Resilient, able to work to tight deadlines and manage multiple stakeholders. Strong communication and collaboration skills, with experience working closely with cross-functional teams. Analytical thinker with ability to solve problems and seek support/help when needed. Experience of supporting WM/MM module users. A degree in Computer Science, Information Technology, or a related field. Job Offer Senior SAP Analyst - Manufacturing An attractive salary range of £75,000 - £85,000 per year. Car allowance of £6,000 annually Management bonus of up to 10% of ABS Private Medical Cover Single Cover + 50% family A welcoming and innovative company culture We encourage all capable candidates to apply for this exciting opportunity.
25/04/2024
Full time
Senior SAP Analyst - Manufacturing My client is seeking a diligent and highly skilled Senior SAP Analyst - PL2P, to join our Technology team. The successful candidate will play a key role in maintaining and developing our client SAP environment and systems. Client Details Senior SAP Analyst - Manufacturing This organisation is a well-established and respected entity within the Manufacturing/Production industry. With a team of over 500 employees, they have a significant presence in their sector and are renowned for their commitment to quality and innovation. Description Senior SAP Analyst - Manufacturing Manage and maintain the SAP environment and systems Design and implement SAP solutions to enhance business operations Provide technical support and training to other team members Collaborate with stakeholders to understand business requirements Ensure SAP system compliance with company policies and standards Conduct regular system audits and analyses Document and keep records of system configurations and changes Work on multiple projects simultaneously while meeting deadlines Profile Senior SAP Analyst - Manufacturing A successful SAP Analyst - Pl2P should have: A solid understanding of SAP systems and their application in the Manufacturing/Production industries. Proficiency in system management and maintenance. Experience of supporting core SAP modules PP, MM, PTP, SD module users. Experience of SAP ECC 6.0 ideally in a manufacturing environment. Resilient, able to work to tight deadlines and manage multiple stakeholders. Strong communication and collaboration skills, with experience working closely with cross-functional teams. Analytical thinker with ability to solve problems and seek support/help when needed. Experience of supporting WM/MM module users. A degree in Computer Science, Information Technology, or a related field. Job Offer Senior SAP Analyst - Manufacturing An attractive salary range of £75,000 - £85,000 per year. Car allowance of £6,000 annually Management bonus of up to 10% of ABS Private Medical Cover Single Cover + 50% family A welcoming and innovative company culture We encourage all capable candidates to apply for this exciting opportunity.
This is your opportunity to join one of the most recognisable names in international financial services. With a presence in over 60 countries, they are one of Europe's biggest employers and have achieved Top Employer Europe certification. This means you'll be joining a responsible, positive, and thriving business that puts well-being and personal development at the top of its agenda. Expectation: 50% on-site & 50% homeworking At least 5 years of relevant experience Master's degree in Computer Science or equivalent work experience Sound knowledge of English as well as at least one local language (Dutch or French) (both are a strong plus). Duties include: As we migrate from on-premise Servers to Domino Datalab, we are looking for someone with experience in navigating constraining environments and identifying solutions with available building blocks. The challenges of the platform are combining data availability, security and traceability in order to build the Data Science platform of tomorrow. As a Product Owner you must take into account the requirements of your stakeholders, your clients (both data scientists, and AI consumers) as well as current and upcoming regulations in order to deliver a working AI platform for both model design and industrialisation. Domino Datalab allows our data scientist to work mostly in a self-service manner, but nevertheless we must propose an industrialization path for their outputs with an integration into the banking ecosystem and it's constraints (integrity, availability, throughput, ) Another key challenge is to make data available to data scientists in a secure and compliant way. Access should be simple, forthcoming and compliant while enabling both data exploration and use case industrialisation scenarios. As a Product Owner, you build the roadmap for the coming year making sure that the Development Team understands both the product and its target vision. With the Development Team's help, you make sure that work is prioritized in consistent Sprints. Design phase and project methodology: Build the product's big picture including its roadmap and translate this picture towards the development team Clarify the need and draft the product's key functional specifications according to the agile methodology Iteration planning and priorities definition to ensure the proper content delivery Defines the priorities and monitors the Product Backlog, thus s/he continuously prioritizes the key business needs Make sure that the different stakeholders become and stay aligned on the product to be delivered Project follow-up and support: Initiate a priority management approach, ensure the product consistency and quality Actively participate in Scrum ceremonies (agile retrospectives, demos, test labs ) Is the decision maker or has the authority to arbitrate on delivered functionalities Conduct Sprints Backlog live adjustments and follow-up Language requirements (Mandatory) Sound knowledge of English as well as at least one local language (Dutch or French) (both are a strong plus). Required experience/knowledge Technical experience: (Mandatory) 5 years working with AI models and their deployment Business experience: (Mandatory) Expertise in agile methodologies (Mandatory) At least 2 years of recent banking/financial services experience Budget Management Project Management Soft skills: Ability to see the overall picture (helicopter view) - strategic thinking Analytical mind - conceptual thinking Negotiation and persuasion skills Structured approach Quality-minded and eye for detail Goal-oriented Open to change Leadership Agile requirements An analyst involved in Agile projects must have the "Agile mindset" which implies: A positive attitude and pragmatism Thirst for knowledge: Agile is about learning and adapting. Knowledge sharing is key to success. The goal of team success: Agile is about the success of the team, no individual success or heroic behaviour. It is more important for the team to succeed than for the individual to have completed his/her tasks. There is no failure, only feedback: Agile is about taking everything as lessons, and adjusting actions based on the feedback, resulting in continuous improvement. Contact Epiphany Hatch via e-mail at (see below) or call
25/04/2024
Project-based
This is your opportunity to join one of the most recognisable names in international financial services. With a presence in over 60 countries, they are one of Europe's biggest employers and have achieved Top Employer Europe certification. This means you'll be joining a responsible, positive, and thriving business that puts well-being and personal development at the top of its agenda. Expectation: 50% on-site & 50% homeworking At least 5 years of relevant experience Master's degree in Computer Science or equivalent work experience Sound knowledge of English as well as at least one local language (Dutch or French) (both are a strong plus). Duties include: As we migrate from on-premise Servers to Domino Datalab, we are looking for someone with experience in navigating constraining environments and identifying solutions with available building blocks. The challenges of the platform are combining data availability, security and traceability in order to build the Data Science platform of tomorrow. As a Product Owner you must take into account the requirements of your stakeholders, your clients (both data scientists, and AI consumers) as well as current and upcoming regulations in order to deliver a working AI platform for both model design and industrialisation. Domino Datalab allows our data scientist to work mostly in a self-service manner, but nevertheless we must propose an industrialization path for their outputs with an integration into the banking ecosystem and it's constraints (integrity, availability, throughput, ) Another key challenge is to make data available to data scientists in a secure and compliant way. Access should be simple, forthcoming and compliant while enabling both data exploration and use case industrialisation scenarios. As a Product Owner, you build the roadmap for the coming year making sure that the Development Team understands both the product and its target vision. With the Development Team's help, you make sure that work is prioritized in consistent Sprints. Design phase and project methodology: Build the product's big picture including its roadmap and translate this picture towards the development team Clarify the need and draft the product's key functional specifications according to the agile methodology Iteration planning and priorities definition to ensure the proper content delivery Defines the priorities and monitors the Product Backlog, thus s/he continuously prioritizes the key business needs Make sure that the different stakeholders become and stay aligned on the product to be delivered Project follow-up and support: Initiate a priority management approach, ensure the product consistency and quality Actively participate in Scrum ceremonies (agile retrospectives, demos, test labs ) Is the decision maker or has the authority to arbitrate on delivered functionalities Conduct Sprints Backlog live adjustments and follow-up Language requirements (Mandatory) Sound knowledge of English as well as at least one local language (Dutch or French) (both are a strong plus). Required experience/knowledge Technical experience: (Mandatory) 5 years working with AI models and their deployment Business experience: (Mandatory) Expertise in agile methodologies (Mandatory) At least 2 years of recent banking/financial services experience Budget Management Project Management Soft skills: Ability to see the overall picture (helicopter view) - strategic thinking Analytical mind - conceptual thinking Negotiation and persuasion skills Structured approach Quality-minded and eye for detail Goal-oriented Open to change Leadership Agile requirements An analyst involved in Agile projects must have the "Agile mindset" which implies: A positive attitude and pragmatism Thirst for knowledge: Agile is about learning and adapting. Knowledge sharing is key to success. The goal of team success: Agile is about the success of the team, no individual success or heroic behaviour. It is more important for the team to succeed than for the individual to have completed his/her tasks. There is no failure, only feedback: Agile is about taking everything as lessons, and adjusting actions based on the feedback, resulting in continuous improvement. Contact Epiphany Hatch via e-mail at (see below) or call
IT Manager | Software Deployment + Packaging | £45k + bonus | Stoke (Hybrid) Are you all about managing and keeping software in check? My client needs a Software Deployment, Packaging and Asset Management whizz who's ready to dive in and take the reins of their Definitive Software Library (DSL). Joining a hugely successful firm who are delivering an enterprise-scale, online platform, you'll be overseeing a team of 3 Analysts skilled across software asset and configuration management tools. You'll be able to expand your experience of people management and leadership including hiring, appraisals, professional development, assigning work packages, planning weekly releases and process improvement, to name a few! The day-to-day of this IT Manager role will be keeping all the software up-to-date, planning for end of life, and making sure everyone's got the right permissions to use what they need. You'll also be the keeper of the department's software list, making sure it's all good to go. Key to this role is keeping tabs on third-party and in-house software - as you'll need to track them right across this enterprise estate. Tech-wise, you need to know your stuff when it comes to software setup and managing it properly. You've got to be a whizz with software packaging, know your way around tools like or similar to SNOW Licence Manager, Nessus, Truesight, and CMDB, and be a pro at digging into data with Excel and SQL. There is huge investment in tech, so your role as an internal IT Manager will see you delivering solutions at a scale which you don't often see! You'll benefit from a wider leadership group within the Infrastructure department to develop your own skills, and which also enables career progression. Your new company have an established structure in place which recognises and rewards performance, and they have a strong staff retention rate too. You'll enjoy working within an informal environment where people can't afford to get tied down with bureaucratic processes or meetings about meetings. £45k with lucrative bonus on offer, as well as a great benefits package, too. Do you want to find out more about this IT Manager vacancy? Please apply or find Josh Smith on LI. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
25/04/2024
Full time
IT Manager | Software Deployment + Packaging | £45k + bonus | Stoke (Hybrid) Are you all about managing and keeping software in check? My client needs a Software Deployment, Packaging and Asset Management whizz who's ready to dive in and take the reins of their Definitive Software Library (DSL). Joining a hugely successful firm who are delivering an enterprise-scale, online platform, you'll be overseeing a team of 3 Analysts skilled across software asset and configuration management tools. You'll be able to expand your experience of people management and leadership including hiring, appraisals, professional development, assigning work packages, planning weekly releases and process improvement, to name a few! The day-to-day of this IT Manager role will be keeping all the software up-to-date, planning for end of life, and making sure everyone's got the right permissions to use what they need. You'll also be the keeper of the department's software list, making sure it's all good to go. Key to this role is keeping tabs on third-party and in-house software - as you'll need to track them right across this enterprise estate. Tech-wise, you need to know your stuff when it comes to software setup and managing it properly. You've got to be a whizz with software packaging, know your way around tools like or similar to SNOW Licence Manager, Nessus, Truesight, and CMDB, and be a pro at digging into data with Excel and SQL. There is huge investment in tech, so your role as an internal IT Manager will see you delivering solutions at a scale which you don't often see! You'll benefit from a wider leadership group within the Infrastructure department to develop your own skills, and which also enables career progression. Your new company have an established structure in place which recognises and rewards performance, and they have a strong staff retention rate too. You'll enjoy working within an informal environment where people can't afford to get tied down with bureaucratic processes or meetings about meetings. £45k with lucrative bonus on offer, as well as a great benefits package, too. Do you want to find out more about this IT Manager vacancy? Please apply or find Josh Smith on LI. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
25/04/2024
Full time
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to Dstl operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
25/04/2024
Full time
Job Title - SC Cleared Health and Safety Assurance Improvement Lead Location - Portsmouth OR Salisbury Salary - £55,000- £63,000 Clearance - SC Clearance is highly desirable Benefits - Exceptional Pension, Bonus, Learning & Development support, 25 days holiday, rising to 30, subsidised gym, discounts with retailers, rental deposit support, option to buy & sell holiday The Client - Curo are partnering with an organisation that delivers world class science and technology, and harness deep operational understanding of defence and security needs. Duties: Be accountable for ensuring that the health, safety and environmental protection Assurance Plan is implemented fully, and working with members of the Risk, Assurance and Governance (RAG) Group to ensure that necessary health, safety and environmental protection assurance and investigation activities are: Identified Understood Planned and resourced Undertaken, with outputs managed with actions closed - on time, in full Promote learning across the company supporting the organisation to become a learning organisation alongside the ongoing development of health, safety and environmental protection management systems to drive industry leading application and performance. Provide direction to the health, safety and environmental protection Data Analysts in the development and monitoring of the companies health, safety and environmental protection performance via the QPulse reporting system including collation of monthly performance data and dashboard management. Essential Experience: Safety, Health and Environmental Diploma or equivalent, eg NVQ Level 5 3 years related experience with a proven background in results driven assurance related activity, strategy, learning development and delivery using a project based mind set to develop performance improvement plans. Be familiar with stakeholder requirements including in particular JSP (Joint Services Publications) in relation to Dstl operations and support strategy and management system design and implementation to these requirements. GradIOSH/CMIOSH, AIEMA or equivalent Desirable Experience: SC Clearance is highly Institute of Leadership and Management Level 5 GradIOSH/CMIOSH (preferred) or AIEMA/PIEMA (preferred) or equivalent We are looking to move swiftly on this one, so apply today. We look forward to receiving your application. To apply for this SC Cleared Health and Safety Assurance Improvement Lead permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Endur Consultant vacancy requiring profound Endur knowledge for our Zurich based client in the energy sector . Your tasks: Analyzing and executing enhancements to the ETRM system based on business requests Documenting user requirements and creating specifications for IT developers on large projects Executing minor system modifications as needed Ensuring support and customer satisfaction within the area of responsibility Complying with internal performance agreements and deadlines Collaborating within a team and maintaining a commitment to continuous improvement Your experience/knowledge: 3+ years of hands-on experience with OpenLink Endur ETRM system In-depth knowledge of Energy Trading and Trading processes, with essential understanding of Electricity and Gas products Proficiency in managing the full Deal Lifecycle, including Front, Middle, and Back Office operations University degree in Information Science, Finance, Business Administration, or a related field Language skills: English - fluent, German, Italian, or Spanish would be an advantage Your soft skills: Assertiveness, coupled with ability to work independently and take responsibility Excellent team player with outstanding analytical skills Location: Zurich, Switzerland Sector: Energy Start: ASAP Duration: Permanent Ref .Nr.: BH21518 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
25/04/2024
Full time
Endur Consultant vacancy requiring profound Endur knowledge for our Zurich based client in the energy sector . Your tasks: Analyzing and executing enhancements to the ETRM system based on business requests Documenting user requirements and creating specifications for IT developers on large projects Executing minor system modifications as needed Ensuring support and customer satisfaction within the area of responsibility Complying with internal performance agreements and deadlines Collaborating within a team and maintaining a commitment to continuous improvement Your experience/knowledge: 3+ years of hands-on experience with OpenLink Endur ETRM system In-depth knowledge of Energy Trading and Trading processes, with essential understanding of Electricity and Gas products Proficiency in managing the full Deal Lifecycle, including Front, Middle, and Back Office operations University degree in Information Science, Finance, Business Administration, or a related field Language skills: English - fluent, German, Italian, or Spanish would be an advantage Your soft skills: Assertiveness, coupled with ability to work independently and take responsibility Excellent team player with outstanding analytical skills Location: Zurich, Switzerland Sector: Energy Start: ASAP Duration: Permanent Ref .Nr.: BH21518 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
25/04/2024
Full time
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
Service Desk Analyst *PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL* Hybrid We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects. As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate. Role Responsibilities: Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA's Logging Calls and actions to agreed standards Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required Adherence to change control procedures. Liaising with 3rd parties. Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal. Ensuring sufficient cover for the service desk during supported hours Involvement in projects/requests. Remote support visits to STBG sites Monitoring infrastructure status and performance. Documentation of IT Systems, processes and procedures Keeping up to date with current technologies Skills required: IT Support experience or equivalent Experience and a minimum foundation knowledge of - MS Windows & 365 Suite Windows Server 2016/2019/2022 Windows 10 & 11 Networking to include TCP/IP, routing, DNS, DHCP etc Apple iOS devices Sound knowledge of computer hardware Service Desk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
25/04/2024
Full time
Service Desk Analyst *PLEASE ONLY APPLY IF YOU LIVE WITHIN COMMUTABLE DISTANCE OF SOLIHULL* Hybrid We are partnered with a leading organisation in the Solihull area, working together to source a Service Desk Analyst. You will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects. As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate. Role Responsibilities: Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA's Logging Calls and actions to agreed standards Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required Adherence to change control procedures. Liaising with 3rd parties. Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal. Ensuring sufficient cover for the service desk during supported hours Involvement in projects/requests. Remote support visits to STBG sites Monitoring infrastructure status and performance. Documentation of IT Systems, processes and procedures Keeping up to date with current technologies Skills required: IT Support experience or equivalent Experience and a minimum foundation knowledge of - MS Windows & 365 Suite Windows Server 2016/2019/2022 Windows 10 & 11 Networking to include TCP/IP, routing, DNS, DHCP etc Apple iOS devices Sound knowledge of computer hardware Service Desk Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating Servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, Switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Your new company My client is a world leader in outsourced marketing execution. They have a proven track record of delivering cost-effective, innovative, and sustainable solutions. Trust by some of the world's most successful brands. Their global presence spans over 50 countries, offering unparalleled reach and scalability. They are committed to reducing complexity, increasing efficiency, and enhancing brand consistency for their clients. A unique blend of dedicated teams, proven processes, and cutting edge technology allows them to deliver an impressive ROI for their customers. Joining my client, you will become part of a dynamic, ambitious, and forward-thinking company that values it's people and their professional growth. If you're looking for a challenging and rewarding career, then my client could be the perfect fit. Your new role Are you passionate about HR Systems and looking for a role where you can make a real impact. We have an exciting opportunity to join a forward-thinking company as a HR Systems Analyst. In this role, you will take the lead on all aspects of their Dayforce HR Systems, from managing the delivery of activities, providing technical expertise, and ensuring that services meets business needs. You will be at the forefront of creating a culture of continuous improvement and process optimization. This role will see you leading on configuration design and implementing systematic solutions, shaping the way the business works. You will also play a crucial role in elevating their colleague and candidate experience, from recreating their HRM, Payroll and escalation of mailbox queries. If you are someone who's looking for a fast-paced role and eager to drive change which will have a real impact on business, then this role will be for you. What you'll need to succeed Experience of working in a HR Operations/HR Systems department, preferably within a global role. Certifications in HRIS platforms, preferably Dayforce. Experience in ERP, preferably Dayforce. Ability to configure system integrations and system configuration. Good SQL, XML and HTML experience is required. Ability to configure system integrations and system configuration. Strong HR Systems aptitude with good knowledge of general HR related reporting, archiving, employee file management requirements. Ability to learn and become an expert in Dayforce, in addition to having the ability to train others in their use. Experience of configuring Dayforce including creating/enhancing workflows, system notifications and report building. Experience of Power BI and in particular, creating dashboards in Dayforce What you'll get in return Join a business where it's committed to being a great place to work for everyone. They offer career opportunities around the world. Offering inclusive and culturally aligned training. They are committed to building diversity, equity, and inclusion principles into all their development and training programs. They provide standard benefits like pensions and childcare vouchers2. Also offer life assurance, income protection, season ticket loans, eye care vouchers, cycle to work scheme, and Employee Assistance scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Professional Services - Technical Analyst Location: Remote/UK Duration: 12 months contract initially What you'll do: Represent the post-sales organization as the focal point of the Professional Services team in the Pre-Sales environment. Assist sales in positioning professional services and instilling confidence in their capability to support implementation and delivery. Demonstrate expertise in our Digital Media products, with a primary focus on client's AI model - Firefly, as well as Express and Photoshop API capabilities. Possessing an intimate understanding of their functionality, technical capabilities, and value delivery. Specialize in client's APIs, understanding their uses, limitations, and mastering their SDKs. Collaborate with customers and peers to comprehend and develop functional and technical requirements, construct implementation strategies and roadmaps, and ensure overall solution quality and value realization for the customer. Align with the customer's technical team, serving as an expert consultant on the technical aspects of systems, including APIs and integration projects in a pre-sales capacity, representing the PS team. Ensure that all opportunities are established with a land-ready' use case with execution plan aligned. Establish a clear Pathway for the adoption and utilization of over 50% of the purchased API and Custom Model entitlements by each customer. Collaborate closely with customers to understand their annual marketing campaign calendar, ensuring that the proposed solutions align seamlessly with their upcoming initiatives within the next 3 to 4 months. Utilize historical briefs, templates, and assets from previous campaign instances to inform and enhance the development of the future solution design, presented through comprehensive systems integration or activity diagrams showcasing key user interactions and the sequencing of API calls. Devise and present illustrative delivery/execution plans, outlining the steps leading up to the launch of each identified use case, potentially incorporating existing demos or creating low/no-code demonstrations to validate feasibility. Classify the campaigns within the customer's annual calendar according to predefined use case categories outlined in the sales playbook for APIs and Custom Models. Collaborate with the customer to prioritize and rank these campaigns based on their perceived value and complexity, using a t-shirt sizing approach to accurately gauge resource requirements. Propose a release roadmap that delineates the planned sequence for integrating APIs and CMs into each campaign, along with estimated timeframes for market readiness, ensuring a strategic and systematic approach to maximizing entitlement utilization. Thrive in a fast-paced delivery environment, managing multiple customer engagements simultaneously. Actively contribute as a vocal member of the team, offering innovations, new working methodologies, challenging the status quo, and aiding in continual improvement efforts What you need to succeed: Minimum 3-5 years of prior experience in a technical role working with APIs in an enterprise organization. Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist. An inquisitive mindset, willing to challenge the status quo and design pioneering solutions. An innovative thinker, collaborative business partner, who is well-organized and detail oriented with strong stakeholder management. Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders. Comfortable to lead discovery sessions to identify workflow improvements and business problems Leading brainstorming sessions and ability to estimate efforts within the defined scope. Ability to understand and develop automation workflows leveraging automation tools such as MS Power Automate German speaker, with ability to comfortably deliver above responsibilities, professionally, in the language.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
25/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Sales Operations Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially Duties: In brief, the Sales Operations Manager supports the Senior Sales leadership in driving results & insights for client's newly created Mid-Market Sales team. Key responsibility will be to focus on: Heavily involved in the weekly Outlook process - Business Partner with Sales Pipeline Management - establish a process that works for the various teams, implement and track the Pipeline for better visibility, Pipeline hygiene Provides daily/weekly and quarterly insights and ad-hoc analysis Maps and creates Sales processes & SLA's Builds SFDC dashboards for sales managers Provides training to sales teams on how to use SFDC, as and when needed In addition, the Analyst will work with the wider Sales Operations team to: Support the forecasting process, including analysis of changes and position +/- against YTD quota End of quarter process as well as commission reconciliation Content and insight input to reviews & management meetings Support the fiscal year planning process with market and customer analytics leveraging planning database. Provide data analysis to support go-to-market strategy & coverage Diverse ad-hoc projects that require analytical and strategic thinking as well as attention to detail Represent the Sales Operations function in internal and external team meetings Collaborate with other organizations on an as needed basis (ie Global Ops, HR, Finance, etc.). Required Experience: Minimum 3-5 years related work experience in the Sales, Sales Support/Operations or interlinked functions, ideally in the software industry Strong planning, organizational and multitasking skills Solid mathematical aptitude and effective project management skills Ability to analyse and document complex business processes, should be a problem solver Must be self-managed, responsive and able to work in a virtual team environment. Hands on mentality, proactivity and great attention to detail. Very good knowledge of Microsoft Office suite, esp. Excel is required, Salesforce. A general understanding of Tableau/Power BI is beneficial
Data Analyst/Data Engineer - Cork, Ireland (Hybrid Working) - Contract TEKsystems is thrilled to offer an exciting opportunity for a Junior data engineer/analyst (2-3 years experience ) to join our dynamic team of software developers and data scientists in the Business Analytics team for one of the world's largest technology companies in the world. Why This Role Is Exciting: Innovative Culture and Collaboration - Our client fosters a creative and collaborative environment. Their visionary leadership, commitment to innovation, and unique culture contribute to employee contentment. Consumer-Centric Approach : Our clients' focus on simplicity and consumer-first attitude sets it apart. In a world filled with complex features and gadgets, our client stands out by prioritising what truly matters. Key Requirements for Success: We are seeking a Data Engineer to support some innovative data pipeline projects working across a broad, modern tech stack. You must have experience working with modern databases such as Snowflake and MySQL and interested in visualization tools such as Tableau and PowerBI. Any skills in Big Data and Process Orchestration are beneficial. Role Details: Location: Cork, Ireland Office Days: 3 days a week 2-3 years experience If you're a Data Analyst/Data Engineer seeking your next opportunity, apply directly or reach out Data Analyst/Data Engineer - Cork, Ireland (Hybrid Working) - Contract Job Title: Data Engineer Location: Cork, Ireland Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
25/04/2024
Project-based
Data Analyst/Data Engineer - Cork, Ireland (Hybrid Working) - Contract TEKsystems is thrilled to offer an exciting opportunity for a Junior data engineer/analyst (2-3 years experience ) to join our dynamic team of software developers and data scientists in the Business Analytics team for one of the world's largest technology companies in the world. Why This Role Is Exciting: Innovative Culture and Collaboration - Our client fosters a creative and collaborative environment. Their visionary leadership, commitment to innovation, and unique culture contribute to employee contentment. Consumer-Centric Approach : Our clients' focus on simplicity and consumer-first attitude sets it apart. In a world filled with complex features and gadgets, our client stands out by prioritising what truly matters. Key Requirements for Success: We are seeking a Data Engineer to support some innovative data pipeline projects working across a broad, modern tech stack. You must have experience working with modern databases such as Snowflake and MySQL and interested in visualization tools such as Tableau and PowerBI. Any skills in Big Data and Process Orchestration are beneficial. Role Details: Location: Cork, Ireland Office Days: 3 days a week 2-3 years experience If you're a Data Analyst/Data Engineer seeking your next opportunity, apply directly or reach out Data Analyst/Data Engineer - Cork, Ireland (Hybrid Working) - Contract Job Title: Data Engineer Location: Cork, Ireland Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Request Technology - Craig Johnson
Chelmsford, Massachusetts
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
24/04/2024
Full time
*Role is 100% onsite each week* *We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Financial Oracle Fusion Analyst. Candidate will work closely with all major application areas, primary focus being Financials to help with implementation and production support. The role requires application expertise in development efforts for new programs and process models and providing training where necessary and applicable. This is a hands-on role for a global implementation of the Oracle Fusion Cloud Application. Responsibilities: Provide daily support for Oracle production, enhancement projects and lean initiatives related to Fusion Cloud and Oracle EBS. Facilitate business and systems analysis discussions and translate findings into clearly defined Business Requirements Document and Functional Design Document. Work with the development team in reviewing the Technical Design, validating to ensure the development delivers to the design. Demonstrated project management and presentation skills. Participate in System integration testing and User Acceptance testing with the business users to ensure a high-quality delivery. Research, design, configure, test, document, and manage implementation of system changes. Develop validation test plans, user and system procedures and training materials for customizations, upgrades, and patches. Provide expertise for IT projects and Oracle implementation support; interface with all major business groups to implement business processes using Oracle. Provide technical resource support to users for various end user related tools. Makes process and systems improvement recommendations that assist the business in achieving its goals and objectives, leveraging best practices and professional experiences. Provide Cross Functional and Cross Location Project Management Support for Process Improvement Projects. Re-engineer existing business system processes to leverage the capabilities of Fusion Cloud and other signature applications. Develop and conduct training sessions for internal and field personnel on Fusion Cloud. Qualifications: Bachelor's Degree Business Degree required Minimum 5 years of experience working with Fusion Cloud and Oracle EBS R11i/R12 primarily in Financials, experience in other areas like SCM a plus. required Strong working knowledge of Finance Modules - Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, Cash Management, Subledger Accounting, Tax, Customer Data Management and Project Portfolio Management. Strong experience in Fusion Cloud implementations and production support. Experience in data upload using FBDI and ADFdi. Ability to design and configure solutions based on changing business needs including documenting requirements and creating functional design specifications. Experience in creating reports using OTBI and BI Publisher. Experience in Fusion Analytics a plus.
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
24/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Appian Developer. Candidate will be responsible for design; development, testing and implementation of process-centric business process management solutions based on Appian, and other automation software. Work with users and analysts to gather requirements and deliver technical solutions. Prior development experience in Appian and knowledge of the platform is preferred. Responsibilities: Identifying new process opportunities and accurately analysing and estimating new processes, quickly assessing feasibility. Analyzing, understanding and documenting the business processes in detail where required. Designing process automation solutions in accordance with standard design principles and conventions. Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. Creating and maintaining solution documentation. Supporting existing processes and implementing change requirements as part of a structured change control process. Problem solving issues that arise in day to day running of processes and providing timely responses and solutions as required. Following Agile methodology for solution delivery. Working and coordinating with all team members to address customer requests. Qualifications : Excellent knowledge of system implementations along with basic understanding of key concepts related to Software Development Life Cycle Knowledge and ability to create technical solutions for process automations Strong problem-solving and troubleshooting skills Understanding of Agile methodologies including Scrum Experience in root cause analysis skills Ability to apply analytical thinking to develop and test scripts for technical solutions Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects Ability to communicate effectively to all levels of users and leadership Technical Skills: Appian development or another BPM/intelligent automation technology (preferred) Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Familiarity with HTML/CSS, JavaScript and UI/UX design (preferred) Agile methodologies including Scrum (preferred) Education and/or Experience: Business or technology related bachelors degree Software development (.NET, Java, Visual Basic, C#, etc.) (preferred) Experience with Agile methodologies (preferred) Process design and process improvement experience (preferred)
UI/UX DESIGNER CONTRACT LOCATION: CHICAGO, IL, Must be onsite 5 days/week DURATION - ONE YEAR MINIMUM SELLING POINTS: User experience design and user interface Figma, sketch or Adobe creative suite and currently working with HTML CSS design systems. Must be able to create a design system from scratch. Must have at least 6 years of UI/UX professional design experience. L ooking for highly motivated and talented UI/UX consultants to work on site with our fast-paced application development team in its Chicago Loop headquarters. As a UI/UX consultant, you will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access. Job Qualifications Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements Experience developing and conceptualizing a comprehensive UI/UX design strategy Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred Overhaul the Legacy CBA application (AngularJS & Bootstrap) design using modern design concepts and human computer interaction (HCI) principles. Simplify the workflows followed by Basic, Advanced & Admin users. Review the more modern CBA Admin Dashboard application (Blazor). Convert designs into working prototypes using HTML, CSS & JavaScript (if applicable) Test Runner Redesign of the entire application,and simplify difference user experience flows based on user requirements. Help simplify the UX flows for this data intensive application. Convert all designs into working prototypes using HTML, CSS & JavaScript (if applicable) Web Platform Review the Legacy and new UI/UX of the Events & Notifications feature, and create designs & mockups to overcome any identified limitations.
24/04/2024
UI/UX DESIGNER CONTRACT LOCATION: CHICAGO, IL, Must be onsite 5 days/week DURATION - ONE YEAR MINIMUM SELLING POINTS: User experience design and user interface Figma, sketch or Adobe creative suite and currently working with HTML CSS design systems. Must be able to create a design system from scratch. Must have at least 6 years of UI/UX professional design experience. L ooking for highly motivated and talented UI/UX consultants to work on site with our fast-paced application development team in its Chicago Loop headquarters. As a UI/UX consultant, you will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access. Job Qualifications Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements Experience developing and conceptualizing a comprehensive UI/UX design strategy Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred Overhaul the Legacy CBA application (AngularJS & Bootstrap) design using modern design concepts and human computer interaction (HCI) principles. Simplify the workflows followed by Basic, Advanced & Admin users. Review the more modern CBA Admin Dashboard application (Blazor). Convert designs into working prototypes using HTML, CSS & JavaScript (if applicable) Test Runner Redesign of the entire application,and simplify difference user experience flows based on user requirements. Help simplify the UX flows for this data intensive application. Convert all designs into working prototypes using HTML, CSS & JavaScript (if applicable) Web Platform Review the Legacy and new UI/UX of the Events & Notifications feature, and create designs & mockups to overcome any identified limitations.
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Project-based
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.