Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
18/04/2024
Full time
Position: B1/2 Licenced Engineer Location: East Midlands Working Hours: 5-5-4 Shift Pattern Competitive Salary + Excellent Benefits! Great Work-Life Balance with a 5-5-4 Shift Pattern! Type Rating Training included for the right individuals! Opportunities for professional development! For more details, read on! Actively seeking talented Licenced Engineers to join our talent Engineering Team on an exciting project based in East Midlands. This opportunity is to support a high-profile customer through a dedicated workforce understanding the need to deliver impeccable service in an active operational environment. To be considered for this position you will hold, a UK CAA Part 66 B1, B2 or B3 Licence with no limitations on airframe or engine that would otherwise restrict the addition of Group 3 type rating for: Vulcanair P68R Victor' Preferred candidates will already hold the Group 3 type rating, however applicants with other similar type ratings will be considered as training and type courses may be provided. Mission system operating and maintenance experience also desirable. The successful candidate will join a long established and respected forward-thinking company that has a proven pedigree in career development within the organisation. As part of this role, you must be prepared to work flexibly as part of a team and as an integral part of the Gama Engineering Group, possessing strong communication, organisation and leadership skills. / About us: A hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage. With operations in the UK, US, Middle East and Hong Kong a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry. / Responsibilities: Responsible for the successful completion of all allocated, planned and ad-hoc maintenance tasks Ensure the completion of scheduled customer order requirements when acting as supervising, certifying or category C engineer for a given input Responsible for the management of and performance/quality of performed works in compliance with applicable company process and procedures Ensure correct compliance with applicable regulatory requirements Maintain the required engineering licence and applicable type rating as required to perform duties and be responsible for ensuring licences and type ratings do not lapse and are kept up to date Accountable for providing professional communication with customers and contacts as required Individual responsibility for booking accurate, and consistent timekeeping in applicable software system / Skills, Qualifications and Experience required: Essential An Unrestricted UK CAA Part 66 Licence Category B1, B2 and/or B3 Previous aircraft base maintenance experience with a wide knowledge and skill range in servicing, inspection repair and modifications Satisfactory recency as required for issue of applicable certifying approval Full UK Driving Licence Advantageous Hold the Group 3 type rating for Vulcanair P68R / In addition to a Competitive Salary, we will offer you: Great work life balance with a 5-5-4 shift pattern Competitive Group Pension Scheme Life Assurance. Income Protection. Travel Insurance. Private Healthcare (after successful passing of probation). Free Car Parking 2 Paid Volunteering Days each calendar year (subject to line manager approval) .(Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
Global Technology client is looking for Support Engineers to join their growing team. This is a 6 month initial contract with hybrid working, needing to (client site located in Belfast) Inside IR35 contract Description: Responsible for the customer support experience with Microsoft 365 applications ( MS teams) Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across MS teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Required Knowledge and demonstrated technical proficiency in Microsoft Teams. Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization. General understanding of Microsoft 365 administration principles. Knowledge of Microsoft security compliance and identity fundamentals. Good general networking knowledge including DNS, TCP/IP, Sub-netting. Experience of Web standards and technologies, eg HTTP, JavaScript, CSS, XML Job Title: Support Engineer Location: Belfast, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
17/04/2024
Project-based
Global Technology client is looking for Support Engineers to join their growing team. This is a 6 month initial contract with hybrid working, needing to (client site located in Belfast) Inside IR35 contract Description: Responsible for the customer support experience with Microsoft 365 applications ( MS teams) Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across MS teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Required Knowledge and demonstrated technical proficiency in Microsoft Teams. Support experience investigating complex Microsoft 365 issues relating to performance, administration, site configuration and customization. General understanding of Microsoft 365 administration principles. Knowledge of Microsoft security compliance and identity fundamentals. Good general networking knowledge including DNS, TCP/IP, Sub-netting. Experience of Web standards and technologies, eg HTTP, JavaScript, CSS, XML Job Title: Support Engineer Location: Belfast, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey/hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
17/04/2024
Project-based
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey/hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
On behalf of our client, an international financial service provider located in Prague, we are looking for an external resource with skills and abilities as stated below: Senior System Engineer - GCP Cloud Infrastructure GKE GCE (f/m/x) financial area Prague - Tasks and responsibilities: The Senior System Engineer is in charge of planning, developing and maintaining system environments and interfaces for business solutions. He/she leads system design and development teams. Support the infrastructure stack of applications. Mandatory skills and experiences: Experience in GCP cloud infrastructure (mainly GKE, GCE, GLB, GCS, IAM, VPC, Cloud SQL) Experience in Kubernetes, docker, Terraform (IaC) Optional skills: Experience with relational Databases (MySQL). Knowledge in Java/C++ is a plus. GUI development with React. Additional information: Start date of assignment: ASAP Initial contract duration: 31.12.2024 Degree of employment: Full-time Remote: 50 % Location : Prague Please let us know if this project is of interest to you and when you could be available. We are looking forward to your reply. Best regards, Andy GDPR: You are interested in this project and would like to send us your CV? Due to the General Data Protection Regulation (GDPR), we would like to ask you to give us your written consent to the permanent storage of your data in your email. We use your data exclusively for the purpose of our staffing activities. Of course, you have the right to information, correction, blocking or deletion of your data at any time. Template: I agree to the permanent storage of my data. I know that I have the right to information, correction, blocking or deletion and can revoke this consent at any time".
12/04/2024
Project-based
On behalf of our client, an international financial service provider located in Prague, we are looking for an external resource with skills and abilities as stated below: Senior System Engineer - GCP Cloud Infrastructure GKE GCE (f/m/x) financial area Prague - Tasks and responsibilities: The Senior System Engineer is in charge of planning, developing and maintaining system environments and interfaces for business solutions. He/she leads system design and development teams. Support the infrastructure stack of applications. Mandatory skills and experiences: Experience in GCP cloud infrastructure (mainly GKE, GCE, GLB, GCS, IAM, VPC, Cloud SQL) Experience in Kubernetes, docker, Terraform (IaC) Optional skills: Experience with relational Databases (MySQL). Knowledge in Java/C++ is a plus. GUI development with React. Additional information: Start date of assignment: ASAP Initial contract duration: 31.12.2024 Degree of employment: Full-time Remote: 50 % Location : Prague Please let us know if this project is of interest to you and when you could be available. We are looking forward to your reply. Best regards, Andy GDPR: You are interested in this project and would like to send us your CV? Due to the General Data Protection Regulation (GDPR), we would like to ask you to give us your written consent to the permanent storage of your data in your email. We use your data exclusively for the purpose of our staffing activities. Of course, you have the right to information, correction, blocking or deletion of your data at any time. Template: I agree to the permanent storage of my data. I know that I have the right to information, correction, blocking or deletion and can revoke this consent at any time".
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
12/04/2024
Project-based
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.