Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
27/03/2024
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
27/03/2024
Full time
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
IT Radio Engineer Redditch, Worcestershire £30k - £40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital/Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring/integrating manufacturer equipment to interface with the customer environment in terms of Telephony/SIP/IT networks/IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson - Ref: 72408
27/03/2024
Full time
IT Radio Engineer Redditch, Worcestershire £30k - £40k per annum Advantage Resourcing are seeking an IT Radio Engineer to join a leading Telecommunications company based in Redditch, Worcester. Job Descriptions My client is a rapidly expanding Telecommunications company providing communication solutions to some of the worlds most recognised brands. Reporting to the Programme Manager within the Operations team, the Senior Engineer will be the go-to Engineer within the Engineering team offering support to fellow members of the team whilst being able to get stuck into the nitty gritty of what is required. The successful candidate will be highly organised and competent with both complex and basic engineering tasks limited within the scope of Radio Telecommunications. A good working knowledge of the Microsoft 365 Suite including Word, Excel and Outlook is essential. Key Roles and Responsibilities: Technologies include (but not limited to) Digital/Analogue Radio systems, Integrated Control Desk Systems, voice systems (PA), CCTV and Distributed Antenna Systems. Configuring/integrating manufacturer equipment to interface with the customer environment in terms of Telephony/SIP/IT networks/IP plans. The ability to work in a self-supervised and structured manner with a disciplined work ethic. Attention to detail throughout the life cycle of the project from design, build, acceptance testing, installation and As Built documentation. Essential Skills/Requirements: 4+ years in a Senior Engineering role Strong electronic bench engineering skills Excellent organisational skills including the ability to prioritise tasks and increase productivity. The ability to work as part of a wider organisational team. A full clean driving licence. To pass enhanced security checks such as DBS or higher. If you are interested and would like to find out more, please apply with your updated CV and reach out to Tom Johnson - Ref: 72408
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking an AWS DevOps Architect. Candidate will provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon. Responsibilities: Provide technical guidance to other team members for the design, implementation, and support of infrastructure and cloud architecture and automation technologies. Act as a subject matter expert of the organization for cloud, automation, and end-to-end architecture for cloud infrastructure solutions. Maintain overall industry knowledge on the latest trends and technology and demonstrate forward thinking around how technology can support the organizational direction. Design, configure, implement, and support a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code. Enable DevOps development activities and complex development tasks that will involve working with tools such as Docker, Kafka, and container management systems. Participate in cloud computing environment buildouts, software installation, maintenance, and support. Provide technical guidance to junior team members. Qualifications: Deep technical knowledge and experience working with complex IT environments including applications, Middleware, storage, networks, information security and operations. Hands on experience with agile, devops and CI/CD. Scripting and coding Network technologies CI/CD tools such as Artifactory, Jenkins, and GIT Cloud native applications, including Terraform experience Technologies used to support microservices Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes Experience with Kafka MRC Understanding of software development methodologies and Agile practices Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of issues Bachelor's degree in a related area 5-7+ years of related experience Cloud certification a plus
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
26/03/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
26/03/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Release/Change Manager Salary: Starting at $120k + bonus Location: Tampa, FL On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles. Responsibilities Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.
26/03/2024
Full time
Release/Change Manager Salary: Starting at $120k + bonus Location: Tampa, FL On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles. Responsibilities Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.
Join a pioneering force in the beverage industry, renowned for its dedication to excellence and global impact. With a steadfast commitment to leveraging SAP solutions to optimize supply chain operations, we offer an exciting opportunity for a proficient SAP Project Manager to lead transformative projects that redefine efficiency and drive strategic growth. Job Description As a SAP Project Manager, you will be responsible for leading teams to deliver projects that span across one or more business units within the OTC/SD/Supply Chain/MM/P2P or Ariba areas. You will own the full project life cycle, from definition and documentation to successful completion. Your responsibilities will include monitoring, tracking, and controlling outcomes to resolve issues, conflicts, dependencies, and critical path deliverable. Qualifications To be successful in this role, you should meet the following criteria: University graduate (Master's degree preferred) 5+ years in a project management capacity within SAP and/or a senior functional background Formal training in project management provided through a professional association, university, or college Proven success in providing direct leadership to project teams Experience managing large off-shore teams Ability to lead up, across, and down multiple business and technology functions & organisations What We Offer In exchange for your skills and expertise, we offer the following benefits: Company car Annual bonus and regular salary review 28 days off every year to recharge your batteries Flexible working arrangements including the option to work up to 50% of the time from home - and enjoy the beautiful surroundings of Prague while on-site Flexible benefits budget based on your preferences Contribution to your pension plan Annual budget to enjoy the delicious taste of company products Opportunities for career development and growth Exposure to senior leadership from all over the globe
26/03/2024
Full time
Join a pioneering force in the beverage industry, renowned for its dedication to excellence and global impact. With a steadfast commitment to leveraging SAP solutions to optimize supply chain operations, we offer an exciting opportunity for a proficient SAP Project Manager to lead transformative projects that redefine efficiency and drive strategic growth. Job Description As a SAP Project Manager, you will be responsible for leading teams to deliver projects that span across one or more business units within the OTC/SD/Supply Chain/MM/P2P or Ariba areas. You will own the full project life cycle, from definition and documentation to successful completion. Your responsibilities will include monitoring, tracking, and controlling outcomes to resolve issues, conflicts, dependencies, and critical path deliverable. Qualifications To be successful in this role, you should meet the following criteria: University graduate (Master's degree preferred) 5+ years in a project management capacity within SAP and/or a senior functional background Formal training in project management provided through a professional association, university, or college Proven success in providing direct leadership to project teams Experience managing large off-shore teams Ability to lead up, across, and down multiple business and technology functions & organisations What We Offer In exchange for your skills and expertise, we offer the following benefits: Company car Annual bonus and regular salary review 28 days off every year to recharge your batteries Flexible working arrangements including the option to work up to 50% of the time from home - and enjoy the beautiful surroundings of Prague while on-site Flexible benefits budget based on your preferences Contribution to your pension plan Annual budget to enjoy the delicious taste of company products Opportunities for career development and growth Exposure to senior leadership from all over the globe
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
26/03/2024
Full time
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
26/03/2024
Full time
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
Job Title - Systems Technician - Electronics - Calibration and Testing - Radio Frequency Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton If the role or timing is not quite right, but you have any connections that may be suitable, please refer via this link. Should we successfully place based on a referral, you would be eligible for a bonus worth up to £500. The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - Our client is looking for an enthusiastic Calibration and Test Technician to join their production team. As part of the role, you will be responsible for the fulfilment of orders in their Bespoke Systems business and will work closely with both Operations and Engineering teams. The role would suit someone who is a strong team player as you will be playing a critical role in ensuring client meets their deadlines and targets. They need someone who can follow instructions but also use their own initiative when necessary. Key Responsibilities - Performing test and calibration procedures on bespoke manufactured products using internal procedures. Adhering to strict company procedures, processes, and guidelines. Fault finding at System/Instrument, Module, and component level. Scheduling and prioritizing tasks in an efficient manner to meet company requirements. Collecting and presenting data to key stakeholders. Liaising with the Operations Support Manager to update on the progress of systems. Job Requirements - Electronics (Minimum of HND) Use of precision Radio Frequency (RF) test equipment. Fault finding. Working within a team and on their own initiative. Computer skills (Linux advantageous). Proactive approach to learning. Willingness to work flexible hours to suit company requirements. Good communication skills. To apply for this Systems Technician permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
26/03/2024
Full time
Job Title - Systems Technician - Electronics - Calibration and Testing - Radio Frequency Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton If the role or timing is not quite right, but you have any connections that may be suitable, please refer via this link. Should we successfully place based on a referral, you would be eligible for a bonus worth up to £500. The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - Our client is looking for an enthusiastic Calibration and Test Technician to join their production team. As part of the role, you will be responsible for the fulfilment of orders in their Bespoke Systems business and will work closely with both Operations and Engineering teams. The role would suit someone who is a strong team player as you will be playing a critical role in ensuring client meets their deadlines and targets. They need someone who can follow instructions but also use their own initiative when necessary. Key Responsibilities - Performing test and calibration procedures on bespoke manufactured products using internal procedures. Adhering to strict company procedures, processes, and guidelines. Fault finding at System/Instrument, Module, and component level. Scheduling and prioritizing tasks in an efficient manner to meet company requirements. Collecting and presenting data to key stakeholders. Liaising with the Operations Support Manager to update on the progress of systems. Job Requirements - Electronics (Minimum of HND) Use of precision Radio Frequency (RF) test equipment. Fault finding. Working within a team and on their own initiative. Computer skills (Linux advantageous). Proactive approach to learning. Willingness to work flexible hours to suit company requirements. Good communication skills. To apply for this Systems Technician permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
25/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
Lead, Production Server Administrator Salary: $130k-$140k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree preferred. 7+ years of working experience with the following: OS390 JCL and IBM utilities multi-platform environment Open systems scheduling product (UC4). Mobius/Brio. Network troubleshooting. Transmission protocols: SFTP/NDM Operating systems: Unix, Windows, zOS/390 Bonus points DevOps experience Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
25/03/2024
Full time
Lead, Production Server Administrator Salary: $130k-$140k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree preferred. 7+ years of working experience with the following: OS390 JCL and IBM utilities multi-platform environment Open systems scheduling product (UC4). Mobius/Brio. Network troubleshooting. Transmission protocols: SFTP/NDM Operating systems: Unix, Windows, zOS/390 Bonus points DevOps experience Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
Lead, Production Server Administrator Salary: $130k-$140k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree preferred. 7+ years of working experience with the following: OS390 JCL and IBM utilities multi-platform environment Open systems scheduling product (UC4). Mobius/Brio. Network troubleshooting. Transmission protocols: SFTP/NDM Operating systems: Unix, Windows, zOS/390 Bonus points DevOps experience Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
25/03/2024
Full time
Lead, Production Server Administrator Salary: $130k-$140k + bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days on-site, 2 days remote Qualifications Bachelor's degree preferred. 7+ years of working experience with the following: OS390 JCL and IBM utilities multi-platform environment Open systems scheduling product (UC4). Mobius/Brio. Network troubleshooting. Transmission protocols: SFTP/NDM Operating systems: Unix, Windows, zOS/390 Bonus points DevOps experience Responsibilities Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when required. Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Act as primary contact and perform managerial duties in absence of Operations Manager Assist Operations Manager with vacation scheduling, attendance checking, etc.
Technical Client Success Manager £55,000 - £60,000 per annum Hybrid/London Role Overview: Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the clients in our industry maximize the benefits of our no-code integration and automation platform. Key Responsibilities: Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities. Custom Development: Assist clients in building features tailored to their specific needs. Template and Help Resource Creation: Develop and maintain a range of templates and help resources to facilitate client self-service. Innovative Solutioning: Continuously ideate and propose new ideas to enhance client operations and user experience. Account Management: Maintain and grow client relationships through regular interactions, understanding their needs, and ensuring their satisfaction with the platform. Data Integration and QA Expertise: Utilize a strong understanding of data integrations and quality assurance practices to advise and assist clients effectively. Required Skills and Experience: Must have prior experience in the iGaming sector. Technical Proficiency: A logical mindset with technical skills, preferably with a background in QA, technical AM, integrations, product, automation, CRM, risk, or payments. Data Integration Knowledge: A solid understanding of data integration principles and practices. Problem-Solving: Ability to identify and resolve issues efficiently, providing innovative solutions. Team Collaboration: Collaborate effectively with cross-functional teams across our different locations.
25/03/2024
Full time
Technical Client Success Manager £55,000 - £60,000 per annum Hybrid/London Role Overview: Seeking a dynamic and technically skilled Client Success Manager. This role is pivotal in ensuring the clients in our industry maximize the benefits of our no-code integration and automation platform. Key Responsibilities: Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of the business's capabilities. Custom Development: Assist clients in building features tailored to their specific needs. Template and Help Resource Creation: Develop and maintain a range of templates and help resources to facilitate client self-service. Innovative Solutioning: Continuously ideate and propose new ideas to enhance client operations and user experience. Account Management: Maintain and grow client relationships through regular interactions, understanding their needs, and ensuring their satisfaction with the platform. Data Integration and QA Expertise: Utilize a strong understanding of data integrations and quality assurance practices to advise and assist clients effectively. Required Skills and Experience: Must have prior experience in the iGaming sector. Technical Proficiency: A logical mindset with technical skills, preferably with a background in QA, technical AM, integrations, product, automation, CRM, risk, or payments. Data Integration Knowledge: A solid understanding of data integration principles and practices. Problem-Solving: Ability to identify and resolve issues efficiently, providing innovative solutions. Team Collaboration: Collaborate effectively with cross-functional teams across our different locations.
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
25/03/2024
Full time
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.05.2024 Duration: 36 Deadline : 02.03.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
25/03/2024
Project-based
Technical Writer (f/m/d) - FrameMaker/ Ixiasoft / ST4/ German/international Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a highly qualified Technical Writer Background: Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success. GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams. Within the GCS Knowledge & Learning Excellence chapter, we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products. We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers. The perfect candidates need to have a professional background as a technical writer with proven experience in technical writing including experience with Adobe FrameMaker (XML-based). Tasks & Responsibilities: . Writes and updates customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates. . Independently gathers and consolidates the information needed for the technical content creation. Creates content. Works closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally). . Independently creates and modifies multimedia content as required (eg photographs, screenshots, videos, 3D graphics, diagrams) using appropriate software tools, or triggers the creation and integrates them into deliverables while adhering to established guidelines. . Collects input for documentation updates and produces these updates in close coordination with the content manager, subject matter experts, and project teams. . Ensures that quality targets, timelines, and regulatory requirements are respected. . After translation, creates target language versions of deliverables (in all appropriate formats). . Uses knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders. . Checks documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed. Provides feedback to the author regarding the changes needed. . Contributes to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product. . In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creates English user interface messages/UI text, and reviews them for translatability, terminological correctness, and adherence to style guidelines. . Actively contributes to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation. . May be responsible for content management tasks, such as organizing the review of the deliverables produced. . May assist the Language Operations sub-chapter with translation-related tasks: communicates with translation vendors to define timelines or clarify questions and coordinates the translation review process with affiliates, if required. Additional tasks: . May act as a Terminology & Language Solutions Expert. Creates and manages English terminology for assigned products and ensures the entry of approved terms and definitions in the Roche terminology database (DIAlex). Provides product terminology to stakeholders. Must Haves: . Min. bachelor's degree in technical writing or similar . Proven experience in technical writing, preferably in a diagnostics business environment . At least 3-5 years' experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool . Min. first experience with Ixiasoft, Schema ST4, or a similar Component Content Management System . Knowledge of multimedia tools and processes used in state-of-the-art technical documentation . Familiarity with hardware and software development processes . Excellent spoken and written command of English (native speaker or equivalent level) . Ability to communicate in an international environment with subject matter experts from different functional areas . Willingness to travel Nice to Have: . Familiarity with laboratory systems and environments . Experience in minimalistic and topic-oriented writing . Good command of German Reference Nr.: 923332SGR Role: Technical Writer Industrie: Pharma Workplace: Rotkreuz Pensum: 100% Start: 01.05.2024 Duration: 36 Deadline : 02.03.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us : ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
22/03/2024
Project-based
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements