Experis IT
Network Services Technical Specialist - CCNA/CCNP This role requires a mix of technical hands-on and functional hands-off expertise! Performance monitoring, service performance, 3rd party and vendor management, SLA's, service improvement! Supporting Network Operations and Network Services. Technical background - Palo Alto Prisma Access/Strata Management are a bonus but training provided, Cisco ASA, Cisco Checkpoint, R&S, LAN/WAN, Routing & Switching, Juniper, Networks, CCNP, CCDA, VSS, Datacentre, QoS, VPN, MPLS, IPSEC, F5, Load Balancing, Palo Alto, PA Series Firewalls, Palo Alto ACE, PCNSE, WAAS, WCCP, VoIP, Telephony, Cisco/Avaya, Virtualisation, Virtual Networks, Virtual Switching, Virtual Routing. To £60,000 + £5,000pa Car Allowance + Excellent Benefits + Hybrid Working Birmingham, Solihull, West Midlands FTSE 250 Total IT Solutions Provider and IT outsourcer with their heart in the Birmingham area urgently require a focused, professional and client facing Network Specialist who still has the desire to offer hands-on capability and functional expertise. Ideally, you will have earned your stripes and impressive battle scars in the IT Solutions and Services arena as a Network Engineer, and now, as part of your a natural progression be heading towards the upper echelon Network Specialist platform. The key requirements of the ideal candidate: Palo Alto and Meraki are key technologies - Palo Alto Prisma Access/Strata Management are bonus - but training provided Role is 50% new/complex site delivery and 50% supporting the Tech Leads with design/migration to Prisma Need candidates willing to travel through the UK and sometimes Europe Current UK Security Clearance is a need, or you must be able to be eligible for SC To secure this post: You will work with the Network Services Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information. You will work with 3rd parties and IT and Engineering Teams documenting how technology is designed and deployed for Network Services to improve configurations to improve performance. You will provide technical data for Network Services by defining Service Portfolio and catalogue entries for Technical Products and configuration information to support operations and solutions in consuming the services. You will work with the Network Services Lead & Service Management Team to support the achievement of SLA's and targets. You will coexist with the Operational Teams and 3rd Parties to understand issues, resolve problems and improve performance. You will provide detailed information for management by assisting the Networks Technical Leads with short-term and long-term roadmaps covering all technical aspects of the service, working with Solutions and Partners/3rd Parties to improve detail and costings. Support bringing new services into live by analysing proposed functional/non-functional requirements, developing technical options and recommendations, preparing low level Deployment/Configuration Designs and ongoing operational cost models; establishing time schedules with Operations and partners/3rd parties to implement the required technologies, skills and procedures. Report on Network Services technical costs and impact on TCO costing by reviewing 3rd party support costs, internal delivery and operating costs, anticipating volume changes and cost impact within the teams. Maintain professional and technical knowledge by constantly scanning/reviewing the market, attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Technical Background : Cisco ASA, Cisco Checkpoint, R&S, LAN/WAN R&S, LAN/WAN, Routing & Switching, Juniper, Networks, CCNP, CCDA, ACE, PCNSE VSS, QoS, VPN, MPLS, IPSEC F5, Load Balancing, WAAS, WCCP, VoIP Telephony, Cisco/Avaya Virtualisation, Virtual Networks, Virtual Switching, Virtual Routing. Highly Desirable Certifications: Cisco CCNP, CCDA Palo Alto ACE, PCNSE The successful candidate will secure a role with a forward thinking, dynamic, IT focused global organisation. In return you will receive an excellent salary and benefits package. Call Experis IT today
Network Services Technical Specialist - CCNA/CCNP This role requires a mix of technical hands-on and functional hands-off expertise! Performance monitoring, service performance, 3rd party and vendor management, SLA's, service improvement! Supporting Network Operations and Network Services. Technical background - Palo Alto Prisma Access/Strata Management are a bonus but training provided, Cisco ASA, Cisco Checkpoint, R&S, LAN/WAN, Routing & Switching, Juniper, Networks, CCNP, CCDA, VSS, Datacentre, QoS, VPN, MPLS, IPSEC, F5, Load Balancing, Palo Alto, PA Series Firewalls, Palo Alto ACE, PCNSE, WAAS, WCCP, VoIP, Telephony, Cisco/Avaya, Virtualisation, Virtual Networks, Virtual Switching, Virtual Routing. To £60,000 + £5,000pa Car Allowance + Excellent Benefits + Hybrid Working Birmingham, Solihull, West Midlands FTSE 250 Total IT Solutions Provider and IT outsourcer with their heart in the Birmingham area urgently require a focused, professional and client facing Network Specialist who still has the desire to offer hands-on capability and functional expertise. Ideally, you will have earned your stripes and impressive battle scars in the IT Solutions and Services arena as a Network Engineer, and now, as part of your a natural progression be heading towards the upper echelon Network Specialist platform. The key requirements of the ideal candidate: Palo Alto and Meraki are key technologies - Palo Alto Prisma Access/Strata Management are bonus - but training provided Role is 50% new/complex site delivery and 50% supporting the Tech Leads with design/migration to Prisma Need candidates willing to travel through the UK and sometimes Europe Current UK Security Clearance is a need, or you must be able to be eligible for SC To secure this post: You will work with the Network Services Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information. You will work with 3rd parties and IT and Engineering Teams documenting how technology is designed and deployed for Network Services to improve configurations to improve performance. You will provide technical data for Network Services by defining Service Portfolio and catalogue entries for Technical Products and configuration information to support operations and solutions in consuming the services. You will work with the Network Services Lead & Service Management Team to support the achievement of SLA's and targets. You will coexist with the Operational Teams and 3rd Parties to understand issues, resolve problems and improve performance. You will provide detailed information for management by assisting the Networks Technical Leads with short-term and long-term roadmaps covering all technical aspects of the service, working with Solutions and Partners/3rd Parties to improve detail and costings. Support bringing new services into live by analysing proposed functional/non-functional requirements, developing technical options and recommendations, preparing low level Deployment/Configuration Designs and ongoing operational cost models; establishing time schedules with Operations and partners/3rd parties to implement the required technologies, skills and procedures. Report on Network Services technical costs and impact on TCO costing by reviewing 3rd party support costs, internal delivery and operating costs, anticipating volume changes and cost impact within the teams. Maintain professional and technical knowledge by constantly scanning/reviewing the market, attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Technical Background : Cisco ASA, Cisco Checkpoint, R&S, LAN/WAN R&S, LAN/WAN, Routing & Switching, Juniper, Networks, CCNP, CCDA, ACE, PCNSE VSS, QoS, VPN, MPLS, IPSEC F5, Load Balancing, WAAS, WCCP, VoIP Telephony, Cisco/Avaya Virtualisation, Virtual Networks, Virtual Switching, Virtual Routing. Highly Desirable Certifications: Cisco CCNP, CCDA Palo Alto ACE, PCNSE The successful candidate will secure a role with a forward thinking, dynamic, IT focused global organisation. In return you will receive an excellent salary and benefits package. Call Experis IT today
Curo Services
Wool, Dorset
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.