Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
23/04/2024
Full time
Lead AV Engineer We're seeking a proactive AV Engineer to join a engaging team and ensure seamless on-site installations and client satisfaction. If you're passionate about delivering top-quality service and have a knack for technical intricacies, this role is for you. Key Responsibilities: Execute on-site installations, ensuring impeccable integration of Company-deployed equipment and other manufacturer products when necessary. Perform comprehensive commissioning of all equipment at client sites. Conduct client training sessions to ensure smooth operation and understanding of installed systems. Duties: Oversee on-site installations to ensure they meet the highest quality standards and exceed client expectations. Manage tasks on-site, coordinating with the Project Manager to ensure timely completion of projects. Adhere to quality control procedures during equipment testing, delivery, installation, and commissioning. Develop a deep understanding of deployed systems and client environments to facilitate efficient site visits. Verify equipment against delivery notes and conduct commissioning tests to ensure proper functionality. Provide user training sessions as needed. Offer technical support services, including helpdesk assistance and on-site troubleshooting. Maintain strict adherence to safety protocols and best practices. Stay updated on the Company's solutions and services portfolio. Obtain relevant qualifications and certifications required by the Company, including health and safety certifications, AVIXA CTS, and manufacturer product certifications. Assist the sales team with technical advice and activities. Perform additional duties as directed by management. This is an excellent opportunity for a positive engaging Audio Visual Engineer who is seeking skill and role development. If you're ready to contribute to a dynamic team and play a crucial role in ensuring client satisfaction, apply now to join our team as an Installation and Commissioning Technician
Are you an experienced S/4 HANA Finance Project Manager looking for your next challenge? We have an exciting remote contract opportunity for you! Role: S/4 HANA Finance Project Manager Duration: 6 months (with possibility of extension) Location: Remote Salary: £100,000 (for permanent candidates) About the Role: Our client is currently implementing S/4 HANA and is seeking a skilled Project Manager to lead a team of 10 members. This is an opportunity to play a key role in driving the success of the implementation project. Key Responsibilities: Lead and oversee the S/4 HANA Finance implementation project. Manage a team of 10 members, ensuring project milestones are met. Collaborate with stakeholders to ensure project objectives are achieved. Provide hands-on guidance and support throughout the implementation process. Ensure project delivery is aligned with client expectations and timelines. Qualifications: Proven experience as a Project Manager in S/4 HANA Finance implementations. Strong understanding of SAP FICO modules and S/4 HANA platform. Excellent leadership and communication skills. Ability to work effectively in a remote environment. Relevant certifications in SAP FICO and Project Management are a plus. How to Apply: If you are ready for your next exciting SAP FICO opportunity, please share your CV and we will reach out if you are suitable!
23/04/2024
Project-based
Are you an experienced S/4 HANA Finance Project Manager looking for your next challenge? We have an exciting remote contract opportunity for you! Role: S/4 HANA Finance Project Manager Duration: 6 months (with possibility of extension) Location: Remote Salary: £100,000 (for permanent candidates) About the Role: Our client is currently implementing S/4 HANA and is seeking a skilled Project Manager to lead a team of 10 members. This is an opportunity to play a key role in driving the success of the implementation project. Key Responsibilities: Lead and oversee the S/4 HANA Finance implementation project. Manage a team of 10 members, ensuring project milestones are met. Collaborate with stakeholders to ensure project objectives are achieved. Provide hands-on guidance and support throughout the implementation process. Ensure project delivery is aligned with client expectations and timelines. Qualifications: Proven experience as a Project Manager in S/4 HANA Finance implementations. Strong understanding of SAP FICO modules and S/4 HANA platform. Excellent leadership and communication skills. Ability to work effectively in a remote environment. Relevant certifications in SAP FICO and Project Management are a plus. How to Apply: If you are ready for your next exciting SAP FICO opportunity, please share your CV and we will reach out if you are suitable!
Business Development Manager - Video Production Services An award-winning Media company are currently looking to recruit a Business Development Consultant on a permanent basis based in London. The role will ensure sales targets are met and will deliver results for the project you are working on. You will be required to implement strategy, maintain existing client relationships, develop new clients, and offer support and guidance to your team to empower them to grow the business. This role will be focused on selling video production services, so experience in this area or subscriptions is essential. Experience required: 1+ years of experience of video production services sales or subscription sales Strong experience of relationship management with clients The ability to develop relationships where necessary, and confidently manage and tackle issues The ability to have a highly organised approach to maintaining and developing partnerships The ability to thrive in a fast-paced start-up environment Highly proficient Microsoft Office Suite, Google Suite and Linked In skills Fluency in English with exceptional written and verbal communication and interpersonal skills Confidence and adaptability Self-motivation and ambition to succeed
23/04/2024
Full time
Business Development Manager - Video Production Services An award-winning Media company are currently looking to recruit a Business Development Consultant on a permanent basis based in London. The role will ensure sales targets are met and will deliver results for the project you are working on. You will be required to implement strategy, maintain existing client relationships, develop new clients, and offer support and guidance to your team to empower them to grow the business. This role will be focused on selling video production services, so experience in this area or subscriptions is essential. Experience required: 1+ years of experience of video production services sales or subscription sales Strong experience of relationship management with clients The ability to develop relationships where necessary, and confidently manage and tackle issues The ability to have a highly organised approach to maintaining and developing partnerships The ability to thrive in a fast-paced start-up environment Highly proficient Microsoft Office Suite, Google Suite and Linked In skills Fluency in English with exceptional written and verbal communication and interpersonal skills Confidence and adaptability Self-motivation and ambition to succeed
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: *Agree project onboarding plan with supplier and obtain signoff from Manager *Assist supplier in onboarding process providing system expertise where required *Ensure all activity is accurately recorded within the helpdesk system *Communicate to relevant parties any issues that impact onboarding timelines *Keep detailed records of status of each supplier onboarding *Support supplier in uploading data into system such as account information and product images *Organise regular reviews with suppliers to discuss progress *Monitor initial orders placed in the system post Go Live Essential skills: * Good awareness of the implications of information laws, such as the data Protection Act * Knowledge of EDI implementations desirable * Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
23/04/2024
EDI Administrator A new opportunity has arisen within an exciting division of a fast moving FTSE 100 organisation as a result of an exciting long term data migration programme. This is a fantastic opportunity to join an established and highly collaborative team within a large multi-national organisation with plenty of scope for professional development. As an EDI Admin (Electronic Data Interchange Administrator) you'll be ensuring the clients and suppliers data cohesion, particularly on their invoicing systems. This is a a fully remote position. Key Accountabilities: *Agree project onboarding plan with supplier and obtain signoff from Manager *Assist supplier in onboarding process providing system expertise where required *Ensure all activity is accurately recorded within the helpdesk system *Communicate to relevant parties any issues that impact onboarding timelines *Keep detailed records of status of each supplier onboarding *Support supplier in uploading data into system such as account information and product images *Organise regular reviews with suppliers to discuss progress *Monitor initial orders placed in the system post Go Live Essential skills: * Good awareness of the implications of information laws, such as the data Protection Act * Knowledge of EDI implementations desirable * Working knowledge of Microsoft Office products (particularly Excel) to a good standard So if this role sounds of interest, please apply below!
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
23/04/2024
Project-based
IT Technician West Yorkshire Up to £30,000 Your new company This role is with a large multi-academy trust with a network of schools across the West Yorkshire area. They are looking for an experienced IT Technician to join their established Trust IT Team on a temporary basis. Your new role Reporting to the Trust IT Manager, within this role you will be responsible for supporting across the school with hardware, software and network issues. You will provide first line helpdesk support and provide initial escalation for systems related tickets. You will assist with the installation, maintenance and documentation of infrastructure systems as required, as well as supporting with ongoing IT projects. This role is initially for 3 months but may extend at the end of this period. What you'll need to succeed The trust is seeking someone with significant IT support experience, ideally within a school or multi-academy trust setting. You must be qualified to Level 3 or above, and have excellent communication and interpersonal skills, as you will be working with both staff and pupils. What you'll get in return In return, you will be paid a competitive daily rate and will be working as an integral part of the IT team, receiving training and support upon joining the school. You will also be supported by your dedicated Hays Consultant, and you will join our Hays Refer a Friend Scheme. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Senior IT Risk Analyst - up to £70,000 London/hybrid We're partnered with one of the UK's leading brands that are currently hiring for a Senior IT Risk Analyst to join their team going from strength to strength. They thrive to be the best in the field and outdo with their experience in data and technology. The business has modified the work structure to help the customers, take on new technologies and develop business outclass. The role of a Senior IT Risk Analyst supports in the identification, analysis, management, and effective monitoring of risks. The role will be focussed on project and BAU risk. The Senior IT Risk Analyst will be working on a hybrid working model of 1 day per week onsite in the London office. Responsibilities of the Senior IT Risk Analyst: Support the Technology Risk Manager and Senior Risk Lead Assess the technology risk domains, analysing data, and evaluating the impact of potential events. Conduct RISK assessments and write risks for change incidents. Full understanding of IT risk management processes, frameworks, and procedures Risk and issue identification, assessment, management, and reporting; working with risk and action owners in a timely manner. Key experience of the Senior IT Risk Analyst: 3+ years' experience Technology risk Understanding and interested in Software Development and AI. Ability to explain SDLC Strong knowledge the policies and support compliance activities. Able to quickly understand, evaluate risk data, identify trends and themes. Proven experience producing reliable Management Information of risks, issues, risk measurement metrics and provide support to the Technology Risk Analysts. Risk mitigation plans and audit response plans and be able to report and explain deficiencies that are outside of appetite. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
23/04/2024
Full time
Senior IT Risk Analyst - up to £70,000 London/hybrid We're partnered with one of the UK's leading brands that are currently hiring for a Senior IT Risk Analyst to join their team going from strength to strength. They thrive to be the best in the field and outdo with their experience in data and technology. The business has modified the work structure to help the customers, take on new technologies and develop business outclass. The role of a Senior IT Risk Analyst supports in the identification, analysis, management, and effective monitoring of risks. The role will be focussed on project and BAU risk. The Senior IT Risk Analyst will be working on a hybrid working model of 1 day per week onsite in the London office. Responsibilities of the Senior IT Risk Analyst: Support the Technology Risk Manager and Senior Risk Lead Assess the technology risk domains, analysing data, and evaluating the impact of potential events. Conduct RISK assessments and write risks for change incidents. Full understanding of IT risk management processes, frameworks, and procedures Risk and issue identification, assessment, management, and reporting; working with risk and action owners in a timely manner. Key experience of the Senior IT Risk Analyst: 3+ years' experience Technology risk Understanding and interested in Software Development and AI. Ability to explain SDLC Strong knowledge the policies and support compliance activities. Able to quickly understand, evaluate risk data, identify trends and themes. Proven experience producing reliable Management Information of risks, issues, risk measurement metrics and provide support to the Technology Risk Analysts. Risk mitigation plans and audit response plans and be able to report and explain deficiencies that are outside of appetite. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb , by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Senior Commodities Project Manager - London - up to £170k + bonus Cititec has partnered with a global commodity trading firm looking for a Commodities Project Manager to work alongside their Technology teams. At the start of their greenfield Openlink Endur implementation, they are looking for a Project Manager with experience leading CTRM implementations. This is a crucial role where the successful candidate will support their commodities workstreams while managing development projects, translating business requirements into technical deliverables, and driving company initiatives. Please note: this role is 4 days in the office. Experience required A strong background and understanding of Commodities To have recent experience leading CTRM implementations, ideally Openlink Endur An understanding of the SDLC and technology Great written and verbal communication skills Experience working with technology teams and developers To have worked with cloud technologies To work with managing stakeholders of all levels Experience working with vendors
23/04/2024
Full time
Senior Commodities Project Manager - London - up to £170k + bonus Cititec has partnered with a global commodity trading firm looking for a Commodities Project Manager to work alongside their Technology teams. At the start of their greenfield Openlink Endur implementation, they are looking for a Project Manager with experience leading CTRM implementations. This is a crucial role where the successful candidate will support their commodities workstreams while managing development projects, translating business requirements into technical deliverables, and driving company initiatives. Please note: this role is 4 days in the office. Experience required A strong background and understanding of Commodities To have recent experience leading CTRM implementations, ideally Openlink Endur An understanding of the SDLC and technology Great written and verbal communication skills Experience working with technology teams and developers To have worked with cloud technologies To work with managing stakeholders of all levels Experience working with vendors
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
23/04/2024
Full time
The Opportunity: My client working within the IT sector are currently looking to recruit for a Business Development Manager to join their team on a permanent basis. In this role you will create long-term relationships with their customers. The Business Development Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account Management Responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. The successful Business Development Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Operations, Presales, Service Delivery and Project Management) to manage the customer experience. NB: Candidates must be eligible and willing to go through BPSS security clearance Skills and Experience: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software, delivering client-focused solutions and services to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and remaining customer-centric Please contact John Noonan here at ISR to learn more to learn more .
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Fieldglass Architect - London Location working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Role and tasks SAP Fieldglass Solutions Architect to help design an extended Workforce Management Process and Systems Strategy. Solutions Architect will be responsible for consulting on industry best practices around extended Workforce Management Process, Systems Strategy, process design, overall architecture and end to end process with its integration with Back End SAP ERP. A solutions architect should be well-versed in complex business models, large enterprise deployment scenarios, and is 100% focused on solving customer problems. RESPONSIBILITIES Provide deep subject matter expertise to solve business, technical, and operational challenges presented by customers and customers process owners. Leveraging complex business and deployment experience to help clients understand what it will take to deploy, manage and maintain a program. Provide subject matter expertise related to integration capabilities and design. Manage the configuration of Fieldglass application to support Contingent Worker Management Office operations and related projects. Manage projects activities as assigned by project manager through the project life cycle, inclusive of design sessions, confirm business scenarios for testing, reviewing and approving test plans and ensuring the appropriate end user acceptance testing is obtained and assist in the creation of the stabilization plan. Conduct functional impact analysis for new business processes and for modification of existing business processes to configuration or application changes. Provide quality assurance review of the business process after implementation to ensure it is operating as designed or recommend additional enhancements SKills Required 3-5 years SAP Fieldglass application knowledge is required SAP Fieldglass report configuration experience is required SAP Fieldglass integrations timesheet configuration and integration experience is required In-depth knowledge of SAP Fieldglass configuration and administration Hands-on expert in managing configuration of roles, rate grids and job posting templates for SAP Fieldglass Experience with SAP Fieldglass integrations and timesheet management Strong knowledge of Contingent Worker and Vendor Management business processes Ability to manage and execute application configuration Prior experience and proficiency in VMS systems and processes Experience in a vendor management/contingent labor role is a plus SAP Fieldglass certification. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
23/04/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Fieldglass Architect - London Location working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months Role and tasks SAP Fieldglass Solutions Architect to help design an extended Workforce Management Process and Systems Strategy. Solutions Architect will be responsible for consulting on industry best practices around extended Workforce Management Process, Systems Strategy, process design, overall architecture and end to end process with its integration with Back End SAP ERP. A solutions architect should be well-versed in complex business models, large enterprise deployment scenarios, and is 100% focused on solving customer problems. RESPONSIBILITIES Provide deep subject matter expertise to solve business, technical, and operational challenges presented by customers and customers process owners. Leveraging complex business and deployment experience to help clients understand what it will take to deploy, manage and maintain a program. Provide subject matter expertise related to integration capabilities and design. Manage the configuration of Fieldglass application to support Contingent Worker Management Office operations and related projects. Manage projects activities as assigned by project manager through the project life cycle, inclusive of design sessions, confirm business scenarios for testing, reviewing and approving test plans and ensuring the appropriate end user acceptance testing is obtained and assist in the creation of the stabilization plan. Conduct functional impact analysis for new business processes and for modification of existing business processes to configuration or application changes. Provide quality assurance review of the business process after implementation to ensure it is operating as designed or recommend additional enhancements SKills Required 3-5 years SAP Fieldglass application knowledge is required SAP Fieldglass report configuration experience is required SAP Fieldglass integrations timesheet configuration and integration experience is required In-depth knowledge of SAP Fieldglass configuration and administration Hands-on expert in managing configuration of roles, rate grids and job posting templates for SAP Fieldglass Experience with SAP Fieldglass integrations and timesheet management Strong knowledge of Contingent Worker and Vendor Management business processes Ability to manage and execute application configuration Prior experience and proficiency in VMS systems and processes Experience in a vendor management/contingent labor role is a plus SAP Fieldglass certification. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
23/04/2024
Full time
We are recruiting a Systems Engineer to join the Application Engineering Team within the Engineering Department. Reporting to the Application Engineering Manager, the role of Systems Engineer has significant responsibility of developing complex and sophisticated engineering solutions using company products to meet customer needs. The role is responsible for executing all technical aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires an expert understanding of the functionality and use of the company's products and how to adapt them for new applications. Expertise / Technical Competence Technical Analysis : Able to investigate and understand complex technical issues and problems. Ensure issues are managed appropriately. Systems Design : Competent using system analysis tools (UML, Data Flow, FMEA, etc.) to analyse customer needs, system requirements, capability, and cost to determine project feasibility. Able to lead the integration of complex systems and development of system validation plans. Project Management: Experience in managing more than 3 concurrent projects; planning, tracking and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with customers and internal departments to successfully achieve outcomes and results. Health and Safety : Experience of performing system safety assessments and product safety certifications. Technical Documentation: Experience of writing technical documentation from non-technical customer input and writing documentation that allows non-technical people to understand the technical solution we are providing. Candidates should be competent with some of the following: Degree qualification in suitable discipline electronics or equivalent 2:1 or better Electronics Design A good knowledge of product design from feasibility to production, including digital and analogue circuits, microprocessor circuits and PCB design. Firmware Development A good knowledge of C, C++ programming languages and real time operating systems. Mechanical Design A good knowledge of mechanical design for products, including frames and housings, and for product testing equipment. Navigation Concepts and Kinematics Understanding of navigation concepts such as kinematic equations and hardware components used in navigation, such as IMUs and GPS/GNSS. Software Development Have a good knowledge of C++ and C# programming languages, WPF and XAML. Able to lead the development of Software applications and GUI covering the full software life cycle. IoT and SaaS Knowledge of application programming interfaces (APIs) that connect devices to the Internet, along with other key IoT technologies such as Big Data management tools, predictive analytics, AI and machine learning, the cloud, and radio-frequency identification (RFID). Product Compliance An expert knowledge of design for manufacture and product approval processes. Quality Assurance Development and implementation of quality assurance and regulatory compliance procedures for products. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Are you an experienced Product Manager? If so, we have an exciting opportunity for you with a Financial Services firm based in London. This is a perm position and the salary for this is up to £80K. This is a hybrid role with an expectation for 40% attendance on site. Responsibilities Key figure in the delivery of a new software platform for our Advice Products Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims life cycle. Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications. Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers. Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data. Working directly with the UX team to identify customer research opportunities to identify future roadmap items. Develop the end-to-end data processes to ensure the company is ready to manage an Advice failure efficiently and accurately. Product owner for the Advice scrum team. Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria. Managing dependencies and conducting UAT. Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices. Required experience: Major, long term transformation experience Evidence of impact/business outcomes in previous roles Evidence in the delivery of technical platforms (Not Data, things like CRM, ideally, or other similar customer related platforms) End-to-End experience of delivering a full product roadmap to include defining the roadmap through delivery At least 3 years experience as a product manager Ability to work strategically upwards as well as with technical teams and multiple stakeholders The client for this role is very particular in terms of what they are looking for, they will also be very picky with CVs. I have therefore added some information below, please ensure your CV/profile aligns with the below to ensure you are considered. CV to be no longer than 4 pages focusing on your relevant experience Ensure there is real details on the impact/positive outcomes achieved from the transformation Projects regarding mobile and website projects are NOT relevant Profiles that appear too technical or about data delivery as opposed to business transformation/platform delivery will NOT be considered
23/04/2024
Full time
Are you an experienced Product Manager? If so, we have an exciting opportunity for you with a Financial Services firm based in London. This is a perm position and the salary for this is up to £80K. This is a hybrid role with an expectation for 40% attendance on site. Responsibilities Key figure in the delivery of a new software platform for our Advice Products Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims life cycle. Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications. Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers. Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data. Working directly with the UX team to identify customer research opportunities to identify future roadmap items. Develop the end-to-end data processes to ensure the company is ready to manage an Advice failure efficiently and accurately. Product owner for the Advice scrum team. Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria. Managing dependencies and conducting UAT. Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices. Required experience: Major, long term transformation experience Evidence of impact/business outcomes in previous roles Evidence in the delivery of technical platforms (Not Data, things like CRM, ideally, or other similar customer related platforms) End-to-End experience of delivering a full product roadmap to include defining the roadmap through delivery At least 3 years experience as a product manager Ability to work strategically upwards as well as with technical teams and multiple stakeholders The client for this role is very particular in terms of what they are looking for, they will also be very picky with CVs. I have therefore added some information below, please ensure your CV/profile aligns with the below to ensure you are considered. CV to be no longer than 4 pages focusing on your relevant experience Ensure there is real details on the impact/positive outcomes achieved from the transformation Projects regarding mobile and website projects are NOT relevant Profiles that appear too technical or about data delivery as opposed to business transformation/platform delivery will NOT be considered
Lead Electrical CAD Engineer Derby -Hybrid Contract Outside IR 35 Key Skills and Experience Qualified to degree level or equivalent in Electrical Engineering or a related discipline with at least 8 years post graduate industry experience or has relevant work experience. Chartered Engineer (or working towards Chartership) would be ideal. The candidate must have experience setting up Electrical, Controls, and Instrumentation CAD environments, including engagement with relevant stakeholders to communicate IT related requirements, CAD tool selection, project defaults set-up, 2D and 3D content creation, attribution setting up, CAD templates creation, in accordance with project and industry standards and best practice. The candidate must be a strong administrator of EC&I CAD production environments including the provision of technical support, coordinated system replacements and upgrades, the maintenance of 2D and 3D content libraries, maintaining the data model, PLM integration, provision of training, engagement with IT and CAD system vendor, etc. Experience identifying opportunities to enhance efficiency ie, accessing the tools' API to script/code modifications, automations etc. would be highly beneficial. Proficient with as many as possible of the following CAD tools: SIEMENS NX Diagramming and Electrical Routing, Autodesk AutoCAD Electrical, Autodesk REVIT (MEP Tools), AVEVA PDMS or E3D, CAESAR, Proficient in the use of at least one of the following PLM tools: SIEMENS Teamcenter Autodesk VAULT DM or 3D EXPERIENCE Proficient in the use of the following BIM Coordination tools: Autodesk Navisworks Simulate Autodesk Navisworks Manage Proficient in the use of the following productivity tools: MS Office (Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, OneNote, Teams, etc ) Proficient in the production of SLDs, EC&I 3D models, general arrangement and layout drawings, isometrics, cable schedules, BoMs, etc. The candidate must be ready to support other CAD activities if and when required ie, HVAC, Process, Component Definition, CS&A, etc. The candidate must be able to lead a section of CAD Engineers (8x approx.), including line management, tasks planning and distribution, managing the team's development, and keep a good line of communications with team and CAD/BIM manager. The candidate must be able to delegate and solve problems independently. The candidate must have experience writing and maintaining technical documentation such as CAD strategy, BIM Execution Plans, Exchange Information Requirements, CAD standards, manuals, guidance, best practice, etc. Job Description Line Manage effectively a section of 8x approx. CAD Engineers. This amount could increase for short periods of time. Plan the section's activity in coordination with client departments, CAD/BIM manager and PMO. Develop the required CAD environment, processes, standards, and content necessary for the production of SLDs, 3D models, general arrangement drawings, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Lead the production of SLDs, 3D models, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Provide with technical support to junior CAD Engineers and to the wider project team. Carry out quality assurance checks and reports as well as review and acceptance support for CAD information. Support other CAD activities if and when required (ie, component definition, HVAC, Process, Civils, Structures, and Architecture) The above according to agreed timescales, to the highest quality, and in accordance to industry, and project standards.
23/04/2024
Project-based
Lead Electrical CAD Engineer Derby -Hybrid Contract Outside IR 35 Key Skills and Experience Qualified to degree level or equivalent in Electrical Engineering or a related discipline with at least 8 years post graduate industry experience or has relevant work experience. Chartered Engineer (or working towards Chartership) would be ideal. The candidate must have experience setting up Electrical, Controls, and Instrumentation CAD environments, including engagement with relevant stakeholders to communicate IT related requirements, CAD tool selection, project defaults set-up, 2D and 3D content creation, attribution setting up, CAD templates creation, in accordance with project and industry standards and best practice. The candidate must be a strong administrator of EC&I CAD production environments including the provision of technical support, coordinated system replacements and upgrades, the maintenance of 2D and 3D content libraries, maintaining the data model, PLM integration, provision of training, engagement with IT and CAD system vendor, etc. Experience identifying opportunities to enhance efficiency ie, accessing the tools' API to script/code modifications, automations etc. would be highly beneficial. Proficient with as many as possible of the following CAD tools: SIEMENS NX Diagramming and Electrical Routing, Autodesk AutoCAD Electrical, Autodesk REVIT (MEP Tools), AVEVA PDMS or E3D, CAESAR, Proficient in the use of at least one of the following PLM tools: SIEMENS Teamcenter Autodesk VAULT DM or 3D EXPERIENCE Proficient in the use of the following BIM Coordination tools: Autodesk Navisworks Simulate Autodesk Navisworks Manage Proficient in the use of the following productivity tools: MS Office (Outlook, OneDrive, SharePoint, Word, Excel, PowerPoint, OneNote, Teams, etc ) Proficient in the production of SLDs, EC&I 3D models, general arrangement and layout drawings, isometrics, cable schedules, BoMs, etc. The candidate must be ready to support other CAD activities if and when required ie, HVAC, Process, Component Definition, CS&A, etc. The candidate must be able to lead a section of CAD Engineers (8x approx.), including line management, tasks planning and distribution, managing the team's development, and keep a good line of communications with team and CAD/BIM manager. The candidate must be able to delegate and solve problems independently. The candidate must have experience writing and maintaining technical documentation such as CAD strategy, BIM Execution Plans, Exchange Information Requirements, CAD standards, manuals, guidance, best practice, etc. Job Description Line Manage effectively a section of 8x approx. CAD Engineers. This amount could increase for short periods of time. Plan the section's activity in coordination with client departments, CAD/BIM manager and PMO. Develop the required CAD environment, processes, standards, and content necessary for the production of SLDs, 3D models, general arrangement drawings, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Lead the production of SLDs, 3D models, layout drawings, isometrics, cable schedules, manufacturing and assembly drawings, data (ie, BoMs). Provide with technical support to junior CAD Engineers and to the wider project team. Carry out quality assurance checks and reports as well as review and acceptance support for CAD information. Support other CAD activities if and when required (ie, component definition, HVAC, Process, Civils, Structures, and Architecture) The above according to agreed timescales, to the highest quality, and in accordance to industry, and project standards.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
23/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
23/04/2024
Full time
Technical Manager, M365 Platform Salary: Open + Bonus Location: Open to the following locations Chicago, IL/Houston, TX/Dallas, TX/Austin, TX/Boston, MA/Palo Alto, CA/San Francisco, CA/Los Angeles, CA/New York City, NY/Salt Lake City, UT/Washington DC/Miami, FL Hybrid: 3 days on-site, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization. 3+ years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, etc. In depth knowledge of SharePoint Online and Microsoft Teams Holistic knowledge of the M365 Suite Knowledge of Intapp Workspaces PowerShell Scripting Responsibilities Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services. Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc. Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations. Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
22/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
22/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development