My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
29/03/2024
Full time
My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a M365 SharePoint Platform Manager. Candidate will be responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. Responsibilities: Provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way Coach and mentor to other team members, providing training if required Foster trust and build relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Attends regular vendor meetings for areas of expertise, stays informed of latest technology road-maps, security notifications, and bug/hot fixes Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Where appropriate, attends user groups independently or with senior managers and makes recommendations of how improvements can be made Attends and contributes to team meetings Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Performs other duties as assigned or required to meet Firm goals and objectives Qualifications: Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
28/03/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
28/03/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a M365 Platform Manager. This manager will have a heavy focus with MS Teams. The team is seeking at least three to four years' experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc. Responsibilities: Provide leadership in establishing robust M365 service administration protocols Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Continually develops the processes and policies for provisioning Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement Ensures vendors provide proper levels of support, maintain SLA's, and provide root cause analysis for escalated issues Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity Completes all administrative tasks, ie, (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time Qualifications Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Proven change management skills M365 certification, such as MS Teams Specialist, SPO Admin and or Development
*We are unable to sponsor as this is a permanent Full time role* *Onsite 5 days a week in Tampa Bay, FL.* A prestigious company is in the search for a Systems Engineer. This engineer will be working with Windows Virtualization, some networking, designing/implementing/maintaining on prem and cloud infrastructure. This engineer will need PowerShell Scripting, solar winds network monitoring, Active Directory knowledge with strong experience with GPO creation group policy management. Responsibilities: Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Implement and maintain backups, security, and redundancy strategies. Craft custom scripts, increasing automation for IT processes. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: Education: Bachelor's Degree in Computer Science/MIS or equivalent years of experience in similar position. Experience: Two (2) to Five (5) Years of technology and/or IT experience. Property and casualty industry experience preferred. PowerShell Scripting expertise. Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019 environments and applications. Experience with AWS Workspaces and Azure & Azure AD. Experience with Microsoft SCCM, SCSM, Deployment Toolkit, WSUS, SharePoint and SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Experience researching technical issues and implementation of resolutions.
28/03/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Onsite 5 days a week in Tampa Bay, FL.* A prestigious company is in the search for a Systems Engineer. This engineer will be working with Windows Virtualization, some networking, designing/implementing/maintaining on prem and cloud infrastructure. This engineer will need PowerShell Scripting, solar winds network monitoring, Active Directory knowledge with strong experience with GPO creation group policy management. Responsibilities: Manage and monitor all infrastructure and system installations, including configurations, testing, and maintenance. Implement and maintain backups, security, and redundancy strategies. Craft custom scripts, increasing automation for IT processes. Use expert-level administration and optimization of hosts and Servers to ensure high availability and appropriate resource management. Standardize and automate processes and monitor, using Scripting technology. Install, configure, and patch operating systems, software, and hardware components, and clearly document the design, maintenance, and support procedures for routine tasks. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Create reports and documentation outlining findings and solutions; oversee the overall backup strategy and daily operations for secure backups and restore testing. Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines and established standard operating procedures. Install, configure, and test operating systems, application software, and system management tools. Ensure the highest level of systems and infrastructure availability. Plan and implement system automation for increased efficiency. Provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed. Qualifications: Education: Bachelor's Degree in Computer Science/MIS or equivalent years of experience in similar position. Experience: Two (2) to Five (5) Years of technology and/or IT experience. Property and casualty industry experience preferred. PowerShell Scripting expertise. Strong AD knowledge with a proficiency in GPO creation/troubleshooting. Experience with Windows Server 2016/2019 environments and applications. Experience with AWS Workspaces and Azure & Azure AD. Experience with Microsoft SCCM, SCSM, Deployment Toolkit, WSUS, SharePoint and SQL, and VMWare. SolarWinds and other network/systems monitoring tools preferred. Experience researching technical issues and implementation of resolutions.
IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day Newport/Monmouthshire client require an IT Support Analyst for an initial 3 month contract onsite. Proven in dealing with incident and solving problems your background will cover: O365 Windows server 2012/2016/2019 Windows 10 Vmware Active Directory management VPN Working with other technical professionals within an ITIL environment you will have sound incident management and customer facing skills. For more information on this onsite IT Support Analyst contract in Newport please contact (see below) IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day
28/03/2024
Project-based
IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day Newport/Monmouthshire client require an IT Support Analyst for an initial 3 month contract onsite. Proven in dealing with incident and solving problems your background will cover: O365 Windows server 2012/2016/2019 Windows 10 Vmware Active Directory management VPN Working with other technical professionals within an ITIL environment you will have sound incident management and customer facing skills. For more information on this onsite IT Support Analyst contract in Newport please contact (see below) IT Support Analyst - 3 months - onsite - Inside IR35 - £180 to £200 per day
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Your new role Provide third line IT support Maintain virtualized server infrastructure, mostly within a window's domain. Apply security policies to secure the network and data and monitor and follow-up any security incidents. Troubleshoot network infrastructure Use of scripts to streamline processes, manage data and simplify workflows (ideally powershell) Maintain and enforce IT policies (group, hardware, software etc.) Ensure data is being backed up to schedule; check reporting on this is working. Manage and maintain computer deployment systems, ensure software for end user devices is updated. Document changes to systems and procedures for using these. What you'll need to succeed Demonstrable skills with Windows computer, Microsoft server and account management in an Active Directory environment, including group policy. Demonstrable ability to manage and maintain deployment solutions for computer operating and application software. Excellent troubleshooting skills with the ability to apply this across a range of technologies, including maintaining a virtualised server infrastructure. Comprehensive knowledge of IP and local area Ethernet and Wireless networking. Familiarity working with backing up data and checking for issues. Operational knowledge of open source operating systems and applications. (Desirable) Experience of troubleshooting Apple MAC computers (Desirable) What you'll get in return Flexible working options are available. An excellent contributory pension scheme Generous annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme and electric or ultra-low emission vehicle loan scheme Discounted bus travel and season ticket travel loans Membership to a variety of social and sports clubs What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
Your new role Provide third line IT support Maintain virtualized server infrastructure, mostly within a window's domain. Apply security policies to secure the network and data and monitor and follow-up any security incidents. Troubleshoot network infrastructure Use of scripts to streamline processes, manage data and simplify workflows (ideally powershell) Maintain and enforce IT policies (group, hardware, software etc.) Ensure data is being backed up to schedule; check reporting on this is working. Manage and maintain computer deployment systems, ensure software for end user devices is updated. Document changes to systems and procedures for using these. What you'll need to succeed Demonstrable skills with Windows computer, Microsoft server and account management in an Active Directory environment, including group policy. Demonstrable ability to manage and maintain deployment solutions for computer operating and application software. Excellent troubleshooting skills with the ability to apply this across a range of technologies, including maintaining a virtualised server infrastructure. Comprehensive knowledge of IP and local area Ethernet and Wireless networking. Familiarity working with backing up data and checking for issues. Operational knowledge of open source operating systems and applications. (Desirable) Experience of troubleshooting Apple MAC computers (Desirable) What you'll get in return Flexible working options are available. An excellent contributory pension scheme Generous annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme and electric or ultra-low emission vehicle loan scheme Discounted bus travel and season ticket travel loans Membership to a variety of social and sports clubs What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ARM (Advanced Resource Managers)
Romsey, Hampshire
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
28/03/2024
Full time
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Technical Support Engineer Hampshire based company - hybrid working. £40,000 - £45,000 + Company car or car allowance + benefits Join a dynamic tech company during a time of transformation! A high level Technical Support Engineer is required to join my client, working closely with the Head of Information Technology providing a top tier service to customers across the UK. The role will be hybrid working from the Hampshire based office and involve travel to customer sites across the UK. This is a customer facing role and will involve a small amount of pre-sale responsibility therefore the successful engineer will need to be able to hit the ground running. Required Skills & Experience: Azure Active Directory/Azure AD. Office 365 Windows Server 2012R2-2022 VMware/Hyper-V SQL Server and SharePoint Anti-Virus management. Backup, recovery, and security skills. Windows OS and Office proficiency Networking - TCP/IP/Rack & Stack VoIP, SIP trunks, and Firewalls. Please apply to this advert for email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Technical Support Engineer Hampshire based company - hybrid working. £40,000 - £45,000 + Company car or car allowance + benefits Join a dynamic tech company during a time of transformation! A high level Technical Support Engineer is required to join my client, working closely with the Head of Information Technology providing a top tier service to customers across the UK. The role will be hybrid working from the Hampshire based office and involve travel to customer sites across the UK. This is a customer facing role and will involve a small amount of pre-sale responsibility therefore the successful engineer will need to be able to hit the ground running. Required Skills & Experience: Azure Active Directory/Azure AD. Office 365 Windows Server 2012R2-2022 VMware/Hyper-V SQL Server and SharePoint Anti-Virus management. Backup, recovery, and security skills. Windows OS and Office proficiency Networking - TCP/IP/Rack & Stack VoIP, SIP trunks, and Firewalls. Please apply to this advert for email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support - 24/7 shift 4 on x 4 off shifts - 8am-8pm/8pm-8am We have an opportunity for a 1st Line Support professional who is looking for their next career move working on a 24/7 shift rota at our client based in Surrey. The role will operate a 4 on x 4 off shift pattern, with two blocks of days followed by two blocks of nights, with the hours being 8am-8pm or 8pm - 8am. We are looking for an individual who has a keen interest in all things technology and who is able to self motivate and be a key part of the 24/7 service that the client provides. Skills required: Professional experience in a similar role 1st Line role or a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential A valid UK driving licence is essential 1st Line Support - 24/7 shift Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
28/03/2024
Full time
1st Line Support - 24/7 shift 4 on x 4 off shifts - 8am-8pm/8pm-8am We have an opportunity for a 1st Line Support professional who is looking for their next career move working on a 24/7 shift rota at our client based in Surrey. The role will operate a 4 on x 4 off shift pattern, with two blocks of days followed by two blocks of nights, with the hours being 8am-8pm or 8pm - 8am. We are looking for an individual who has a keen interest in all things technology and who is able to self motivate and be a key part of the 24/7 service that the client provides. Skills required: Professional experience in a similar role 1st Line role or a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential A valid UK driving licence is essential 1st Line Support - 24/7 shift Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the successful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am - 4pm/9am - 5pm/10am - 6pm/12pm - 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
28/03/2024
Full time
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the successful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT Experience with/or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc Some experience using a Ticketing system/working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am - 4pm/9am - 5pm/10am - 6pm/12pm - 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
28/03/2024
Full time
1st & 2nd Line Support Engineer, Service Desk, Desktop 2nd line, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft Sharepoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Lynx Recruitment Ltd
Newcastle Upon Tyne, Tyne And Wear
Lynx Recruitment are currently working with a successful Managed Service Provider based in the heart of Newcastle who are seeking a 3rd Line Support Engineer. The successful 3rd Line Support Engineer will possess a broad range of technical skills spanning both on-premise and cloud technologies, alongside possessing excellent communication and customer service skills. Essential Skills & Experience: Previously worked at a 3rd Line level Experience working for an MSP or a high-paced environment Infrastructure exposure Active Directory experience Group Policy experience Understanding of Networking Office365 experience Intune experience If this 3rd Line Support Engineer role is of interest, please apply ASAP!
28/03/2024
Full time
Lynx Recruitment are currently working with a successful Managed Service Provider based in the heart of Newcastle who are seeking a 3rd Line Support Engineer. The successful 3rd Line Support Engineer will possess a broad range of technical skills spanning both on-premise and cloud technologies, alongside possessing excellent communication and customer service skills. Essential Skills & Experience: Previously worked at a 3rd Line level Experience working for an MSP or a high-paced environment Infrastructure exposure Active Directory experience Group Policy experience Understanding of Networking Office365 experience Intune experience If this 3rd Line Support Engineer role is of interest, please apply ASAP!
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
28/03/2024
Full time
Tech Bar Support Engineer - London based Insurance company - 35k + Bonus London based Insurance company are recruiting for IT Support Engineers to join it's fast paced Tech Bar which is situated in the London HQ supporting thousands of employees. The person must have excellent communication and interpersonal skills and enjoy working in a fast paced professional environment. Key Responsibilities 1st - 2nd line IT Support for all London employees (2500+) Ensuring the Tech Bar is adequately covered during core business hours (8am - 6pm) VIP user support to senior management (200+) Managing tickets via service management tool ServiceNow ITSM Advanced troubleshooting and root cause analysis Liaising with and delegating tasks to relevant teams for escalation Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary. Basic network troubleshooting Mobile device support Apple & Android essential Active Directory Users and Computer administration Windows 10+ support MAC OS X support (advantageous but not essential) Participate in ad-hoc support requests, Desk moves, Desk side support. Supporting the business outside of core business hours as/when necessary inc weekends. Technical Skills IT industry experience Microsoft Windows 10+ Active Directory Microsoft Exchange Office 365/2016+ Mimecast Microsoft Teams Zoom SCCM ITIL Best Practice Remote Support Tools Incident, Problem and Change Management Knowledge of administrative and clerical procedures Professional Qualifications Relevant professional IT qualifications ITIL Foundation V3/V4 Tech Bar Support Engineer - London based Insurance company - 35k + Bonus.
Solution Architect - Oracle, Storage, Replication, SC Clearance - (RL7353) Our Leading Global Enterprise client is hiring a skilled Solutions Architect to provide in depth technical expertise in Oracle database technology (multiple versions), in standalone, virtualised, and clustered environments as demonstrated by experience in administering or consulting on the product. Start Date: ASAP Duration: 80 Days Rate: up to £560/day (please note, Employer NI is paid for by the client) IR35 Status: Inside Location: Hybrid: Some remote and some onsite in London or Edinburgh NOTE: Active SC Clearance is highly desirable Job Details: Technical Solution Design Design and configuration of high availability and disaster recovery scenarios Designing with security first - CIS Benchmarks Scalability planning Database maintenance and operations Encryption Testing Skills and Knowledge: Proven experience with Oracle Database design and build A broad awareness of storage (including replication), networking, Active Directory and server technologies (including virtualisation) Demonstrated ability to present formal training to a number of delegates and/or published technical Oracle articles in any format (blog, white paper, internal training documentation etc.) Demonstrated ability to engage in IT discussions related to availability, agility, business value, security management, disaster recovery and data protection. An awareness of other database technologies (SQL Server). Fluent in PL/SQL Experience deploying Oracle Database for Teamcenter and SAP Soft Skills: Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written) Good decision-making skills. Influence and persuasion skills High degree of independence, organisational skills and time management Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time Solution-oriented thinking and acting Ability to influence with integrity & negotiate sympathetically To apply for this Solution Architect contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2024
Project-based
Solution Architect - Oracle, Storage, Replication, SC Clearance - (RL7353) Our Leading Global Enterprise client is hiring a skilled Solutions Architect to provide in depth technical expertise in Oracle database technology (multiple versions), in standalone, virtualised, and clustered environments as demonstrated by experience in administering or consulting on the product. Start Date: ASAP Duration: 80 Days Rate: up to £560/day (please note, Employer NI is paid for by the client) IR35 Status: Inside Location: Hybrid: Some remote and some onsite in London or Edinburgh NOTE: Active SC Clearance is highly desirable Job Details: Technical Solution Design Design and configuration of high availability and disaster recovery scenarios Designing with security first - CIS Benchmarks Scalability planning Database maintenance and operations Encryption Testing Skills and Knowledge: Proven experience with Oracle Database design and build A broad awareness of storage (including replication), networking, Active Directory and server technologies (including virtualisation) Demonstrated ability to present formal training to a number of delegates and/or published technical Oracle articles in any format (blog, white paper, internal training documentation etc.) Demonstrated ability to engage in IT discussions related to availability, agility, business value, security management, disaster recovery and data protection. An awareness of other database technologies (SQL Server). Fluent in PL/SQL Experience deploying Oracle Database for Teamcenter and SAP Soft Skills: Good written and spoken communicative abilities; presentation and moderation skills; professional and convincing manner of appearance and expression; clear, targeted communication (verbal and written) Good decision-making skills. Influence and persuasion skills High degree of independence, organisational skills and time management Ability to perform very well even under high pressure in a structured manner and to strict deadline; ability to address multiple activities at any time Solution-oriented thinking and acting Ability to influence with integrity & negotiate sympathetically To apply for this Solution Architect contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
IT Service Desk Position bei unserem Kunden aus dem Telekommunikationsbereich in Olten zu besetzen. Ihre Aufgaben: Unterstützen von Kunden während des gesamten Serviceprozesses, von der Erstkontaktaufnahme bis zur Lösung von Problemen und Followup Sicherstellen einer hohen Kundenzufriedenheit durch empathische Kommunikation und Beratung Analysieren von Kundenbedürfnissen und Identifizieren von Möglichkeiten zur Verbesserung der Servicequalität und -effizienz Durchführen von Schulungen für Kunden und interne Mitarbeiter, um das Verständnis für Produkte und Dienstleistungen zu vertiefen Zusammenarbeiten mit anderen Abteilungen, um eine nahtlose Kundenbetreuung sicherzustellen Ihre Kenntnisse: 2+ Jahre Erfahrung in telefonischer Kundenberatung im IT Service Desk Fachkenntnisse der Windows OS und Mac OS Expertise in Active Directory, Konnektivität, Netzwerk, VPN und Office 365 Umgebung Umfassende IT-Kenntnisse, insbesondere in Benutzerumgebungen und Cloud-Lösungen für KMUs Abgeschlossene Berufsausbildung in Informatik oder eine vergleichbare Ausbildung Sprachen: Deutsch, fliessend in Wort und Schrift, sowie sehr gute Kenntnisse einer zweiten Sprache wie Italienisch oder Französisch Ihre Soft Skills: Kundenorientiert, begeisterungsfähig und teamfähig Flexibel, taktvoll, diplomatisch sowie kommunikationsfähig in Wort und Schrift Ort: Olten, Schweiz Sektor: Telekommunikation Start: 05/2024 Projektdauer: 06MM+ Ref .Nr.: BH21496 Machen Sie den nächsten Schritt und senden Sie uns Ihren Lebenslauf sowie eine Telefonnummer, unter der wir Sie tagsüber erreichen können. Aufgrund der schweizerischen Arbeitsgesetzgebung können wir nur Bewerbungen von Schweizer Staatsbürgern, EU-Bürgern und Personen mit einer Arbeitserlaubnis in Betracht ziehen. Ukrainische Flüchtlinge sind herzlich willkommen, und wir werden Sie auf Ihrem Weg unterstützen. Wir begrüssen Bewerbungen von Personen aller Geschlechter, Altersgruppen im erwerbsfähigen Alter, sexuellen Orientierungen, persönlichen Ausdrucksformen, ethnischen Zugehörigkeiten und religiösen Überzeugungen. Daher sind Angaben zum Geschlecht oder ein Foto in Ihrer Bewerbung nicht erforderlich. Aufgrund von Kundenanforderungen benötigen wir Informationen zu Ihrem Familienstand, Ihrer Staatsangehörigkeit, Ihrem Geburtsdatum sowie einer gültigen Schweizer Arbeitsbewilligung. Bei Bewerbern mit Behinderungen sind wir gerne bereit, gemeinsam mit unserem Endkunden mögliche Lösungen zu prüfen.
28/03/2024
Project-based
IT Service Desk Position bei unserem Kunden aus dem Telekommunikationsbereich in Olten zu besetzen. Ihre Aufgaben: Unterstützen von Kunden während des gesamten Serviceprozesses, von der Erstkontaktaufnahme bis zur Lösung von Problemen und Followup Sicherstellen einer hohen Kundenzufriedenheit durch empathische Kommunikation und Beratung Analysieren von Kundenbedürfnissen und Identifizieren von Möglichkeiten zur Verbesserung der Servicequalität und -effizienz Durchführen von Schulungen für Kunden und interne Mitarbeiter, um das Verständnis für Produkte und Dienstleistungen zu vertiefen Zusammenarbeiten mit anderen Abteilungen, um eine nahtlose Kundenbetreuung sicherzustellen Ihre Kenntnisse: 2+ Jahre Erfahrung in telefonischer Kundenberatung im IT Service Desk Fachkenntnisse der Windows OS und Mac OS Expertise in Active Directory, Konnektivität, Netzwerk, VPN und Office 365 Umgebung Umfassende IT-Kenntnisse, insbesondere in Benutzerumgebungen und Cloud-Lösungen für KMUs Abgeschlossene Berufsausbildung in Informatik oder eine vergleichbare Ausbildung Sprachen: Deutsch, fliessend in Wort und Schrift, sowie sehr gute Kenntnisse einer zweiten Sprache wie Italienisch oder Französisch Ihre Soft Skills: Kundenorientiert, begeisterungsfähig und teamfähig Flexibel, taktvoll, diplomatisch sowie kommunikationsfähig in Wort und Schrift Ort: Olten, Schweiz Sektor: Telekommunikation Start: 05/2024 Projektdauer: 06MM+ Ref .Nr.: BH21496 Machen Sie den nächsten Schritt und senden Sie uns Ihren Lebenslauf sowie eine Telefonnummer, unter der wir Sie tagsüber erreichen können. Aufgrund der schweizerischen Arbeitsgesetzgebung können wir nur Bewerbungen von Schweizer Staatsbürgern, EU-Bürgern und Personen mit einer Arbeitserlaubnis in Betracht ziehen. Ukrainische Flüchtlinge sind herzlich willkommen, und wir werden Sie auf Ihrem Weg unterstützen. Wir begrüssen Bewerbungen von Personen aller Geschlechter, Altersgruppen im erwerbsfähigen Alter, sexuellen Orientierungen, persönlichen Ausdrucksformen, ethnischen Zugehörigkeiten und religiösen Überzeugungen. Daher sind Angaben zum Geschlecht oder ein Foto in Ihrer Bewerbung nicht erforderlich. Aufgrund von Kundenanforderungen benötigen wir Informationen zu Ihrem Familienstand, Ihrer Staatsangehörigkeit, Ihrem Geburtsdatum sowie einer gültigen Schweizer Arbeitsbewilligung. Bei Bewerbern mit Behinderungen sind wir gerne bereit, gemeinsam mit unserem Endkunden mögliche Lösungen zu prüfen.
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
28/03/2024
Full time
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support/1st line Support Engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer/Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile/iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer/end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW.
28/03/2024
1st Line Support Engineer Peterborough £22k per annum + benefits My customer requires an experienced Deskside Support/1st line Support Engineer to work in a fast paced high tech environment. You will provide technical and deskside BAU support for their Office in Peterborough. Supporting a team of up to 500 people onsite and remotely in an O365 based environment working on all the latest application's and systems, you would need to be abreast of current technology and troubleshooting. Ideally, the 1st Line Support Engineer will have experience in the following areas: Previous experience in 1st Line Support Engineer/Deskside Support Engineer role MSP experience or a customer centric environment providing support is first prize Floorwalking experience, and remote support essential Windows 10 - Support Office 365 - Support Active Directory experience Support of Mobile/iPad devices ITIL process would be an advantage Ensure logged jobs are reviewed- knowing also when to escalate to provide the highest level of service Fast troubleshooting with customer/end user focus is imperative Previous experience working with call logging and ticketing systems Following change management processes Maintain backup tapes, including weekly checks, updating tapes and sending tapes to offshore facilities Any knowledge in Security policies would be useful Role details: Job role: 1st Line Support Job Type: Fixed term (6-12 months) Location: Peterborough Please apply now as we have immediate interview slots with the view of the successful candidate starting in the next few weeks. Please APPLY NOW.