1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
28/03/2024
Full time
We are working with a Technical Managed Service Provider, who are on the lookout for multiple Service Desk Engineers to joint their team. The company encourages progression within and create a personal roadmap upon joining to ensure it's clear what you need to do to progress. With brilliant training opportunities my client will also help fund accreditations to upskill you on the job! The office is based in Portishead and has free parking on site. Please ONLY apply if you can commute to Portishead on a regular basis Alongside a salary up to £38,000. Your role will involve, The Service Desk Engineer's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs and supporting Level Service Desk Technicians with training, guidance and escalations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level or at the customer site. Excellent customer facing skills is a pre-requisite. If you have the following experience please get in touch, Understanding and experience working with Microsoft Cloud technologies - Azure/AWS AD and O365 Understanding of Networking Experience working with Virtualisation platforms It would be brilliant but not essential if you have, Previous MSP Experience MAC OS experience If this sounds like the right thing for you please get in touch.
Spectrum IT Recruitment (South) Ltd
Stroud, Gloucestershire
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Farnborough, Hampshire
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Head of Business Solutions Up to £95k + Car Allowance + Bonus + Healthcare Leeds - Hybrid I am currently recruiting for a Head of Business Solutions for a global manufacturing organisation who are leaders in their field. Due to investment into a new ERP platform my client are looking to hire a Head of Business Solutions to take full ownership a group-wide IT transformation project. The role will be mostly remote but you will need to be flexible to travel to sites across the UK, this will be a minimum of 5 days per month but may require additional days. The role will suit someone who has a really strong understanding of manufacturing processes and process design and how IT Solutions support manufacturing organisations. Key Responsibilities Lead the team responsible for an large-scale IT transformation across the group. Lead the re-implementation and consolidation of the group's main ERP and business line applications. Manage and develop a robust help desk and process for evaluating, developing and testing IT systems, including 3rd party software solutions. Ensure adequate security and regulatory compliance of all business solutions. Partner directly with the group functions and Business Unit leadership teams to collaborate on transforming and developing systems. As part of the group IT leadership team contribute to the overall digital transformation of the group, through providing technical expertise and experience of leading transformation projects. Required Skills/Experience Experience in a transformation/change leadership capacity in a large scale organisation Operated in a similar role within a manufacturing, FMCG or similar sector Ability to manage stakeholders with a range of technical knowledge and understanding of business systems Significant project management experience in leading transformation IT change in a group (or similar) organisation Technical knowledge and expertise within relevant IT systems eg IFS, Power BI, Oracle, SQL Technical Expertise: A strong understanding of various business systems, such as ERP, MES, and supply chain management, is essential. Knowledge of relevant technologies, databases, and software applications used in manufacturing environments is also valuable. People leadership experience within a Matrix/Group organisation structure Proven capability to create and manage relationships with business and functional leaders Passionate change leader with knowledge and experience of behavioural and technical change management Experience of developing and delivering business process & system changes in in Matrix/group organisation structure If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
28/03/2024
Full time
Head of Business Solutions Up to £95k + Car Allowance + Bonus + Healthcare Leeds - Hybrid I am currently recruiting for a Head of Business Solutions for a global manufacturing organisation who are leaders in their field. Due to investment into a new ERP platform my client are looking to hire a Head of Business Solutions to take full ownership a group-wide IT transformation project. The role will be mostly remote but you will need to be flexible to travel to sites across the UK, this will be a minimum of 5 days per month but may require additional days. The role will suit someone who has a really strong understanding of manufacturing processes and process design and how IT Solutions support manufacturing organisations. Key Responsibilities Lead the team responsible for an large-scale IT transformation across the group. Lead the re-implementation and consolidation of the group's main ERP and business line applications. Manage and develop a robust help desk and process for evaluating, developing and testing IT systems, including 3rd party software solutions. Ensure adequate security and regulatory compliance of all business solutions. Partner directly with the group functions and Business Unit leadership teams to collaborate on transforming and developing systems. As part of the group IT leadership team contribute to the overall digital transformation of the group, through providing technical expertise and experience of leading transformation projects. Required Skills/Experience Experience in a transformation/change leadership capacity in a large scale organisation Operated in a similar role within a manufacturing, FMCG or similar sector Ability to manage stakeholders with a range of technical knowledge and understanding of business systems Significant project management experience in leading transformation IT change in a group (or similar) organisation Technical knowledge and expertise within relevant IT systems eg IFS, Power BI, Oracle, SQL Technical Expertise: A strong understanding of various business systems, such as ERP, MES, and supply chain management, is essential. Knowledge of relevant technologies, databases, and software applications used in manufacturing environments is also valuable. People leadership experience within a Matrix/Group organisation structure Proven capability to create and manage relationships with business and functional leaders Passionate change leader with knowledge and experience of behavioural and technical change management Experience of developing and delivering business process & system changes in in Matrix/group organisation structure If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Global Technology Solutions Ltd
Corsham, Wiltshire
We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site based 5 days per week position due to the work being on a secure site. Candidates will need to already hold SC Clearance or have the ability to be put through it, and therefore we are only able to accept British Passport holders for this position. Duel passport holders can unfortunately not be considered. Main Duties * Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner * Quickly assess the severity of an outage in regard to impact and technical complexity * Personally manage and own the progression of P1/major incidents through to remediation stage * Notify, escalate and communicate to our business the existence and status of outages as necessary * Help co-ordinate the investigations and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience * Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience * Able to demonstrate a proven track record in the effective delivery of Incident Management * Experience with application or infrastructure services * Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences * Strong collaboration skills with an interest to develop a strong network * Ability and aptitude to pick up new technologies or procedures * Good organisational skills and excel at multitasking with the ability to "pick up the pace" during major outages * ITIL Foundation qualified * Experience of leading a Tier 1 service desk for a complex product(s). * Experience of developing knowledge-based article for complex products. * Experience of work with a range of stakeholders and developing ways to enhance end user experiences of a service. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
27/03/2024
Full time
We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site based 5 days per week position due to the work being on a secure site. Candidates will need to already hold SC Clearance or have the ability to be put through it, and therefore we are only able to accept British Passport holders for this position. Duel passport holders can unfortunately not be considered. Main Duties * Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner * Quickly assess the severity of an outage in regard to impact and technical complexity * Personally manage and own the progression of P1/major incidents through to remediation stage * Notify, escalate and communicate to our business the existence and status of outages as necessary * Help co-ordinate the investigations and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience * Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience * Able to demonstrate a proven track record in the effective delivery of Incident Management * Experience with application or infrastructure services * Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences * Strong collaboration skills with an interest to develop a strong network * Ability and aptitude to pick up new technologies or procedures * Good organisational skills and excel at multitasking with the ability to "pick up the pace" during major outages * ITIL Foundation qualified * Experience of leading a Tier 1 service desk for a complex product(s). * Experience of developing knowledge-based article for complex products. * Experience of work with a range of stakeholders and developing ways to enhance end user experiences of a service. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
HR Systems Administrator London, ASAP Hybrid or Remote Can be a contract or perm Salary: £35k/year Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
27/03/2024
HR Systems Administrator London, ASAP Hybrid or Remote Can be a contract or perm Salary: £35k/year Endeavour Recruitment has an exciting opportunity for an HR Systems Administrator with strong experience to join a major client in the publishing sector in London. The HR Systems Administrator will be responsible for maintaining the HR System ( Cascade) ensuring the system is correctly set up to hold accurate data, functionality and workflow processes and to problem solve technical issues that arise in order that both HR team users and the employee can rely on the system for accurate data and correct workflow process. This role will support and maintain the HR system ( Cascade) on a day to day basis and also on the design, development, testing and implementation of new processes and procedures. Key Responsibilities Maintain the HR System to function correctly in respect of data entry, data fields, screens and the workflow processes and dependencies. Updating employee and role data in Cascade ie updating data on employee benefits, on holidays entitlements, work patterns, setting up new job titles, new departments etc. Create, test and implement new screens and data fields as required. Create new screens, new fields and functionality to record and process new pay and benefits items, for example Healthcare Plans, Sharesave Plans, new leave types etc. Produce scheduled HR Reports and respond to requests for new reports to be created and produced Answer employees questions on HR system functionality and data to resolve HR user and employee issuers. This can across a wide variety of items, for example problems logging into the system, answering individual queries on how annual holidays are calculated and prorated within the system. Maintaining and updating Company rules within the system such as setting holiday years and entitlements based on variants such as part time, length of service etc and applying the Company Rules accurately to the relevant employee groups Perform individual and bulk data uploads to the system, creating excel spreadsheet, importing and exporting to excel Using document templates to create mail merges from data held in Cascade to produce individual employee letters for events such as annual pay review, annual bonus plan etc. Be the person who contacts the Vendors Helpdesk, secure 1st Line support to resolve systems issues and ensure issues are escalated if not resolved Work closely with internal payroll team to ensure accurate data and synchronisation between HR and Payroll modules of Cascade happen each month Maintain, allocate and protect User profiles, making sure that users are assigned the correct profile for their access level rights Process suppliers invoices at system for coding and 1st stage approval for payment Ad-hoc tasks to support managing HR projects, Reward programme and update HR systems. Knowledge, qualifications and experience Experience working with a Cascade HR system as Admin level is highly desirable Proven experience in Excel at intermediate level Expert using Microsoft Words, Outlook, Teams etc. Strong numeracy skills and comfortable with calculations. Customer Service Skills, respond to and resolve user queries in a clear and professional way Good written and verbal communication skills Highly organised and able to identify tasks based on priority Strong time management skills, able to multi-task and meet competing deadlines Able to maintain confidentiality of personal and sensitive data at all times Apply by sending us your CV or get in touch ASAP for further details.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
27/03/2024
Full time
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc. Responsibilities: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Qualifications Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment.
26/03/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Analyst. This person will support all Windows 10 OS and core application suite. They will do PC troubleshooting, Conference Center Technology operational support, VoIP, Citrix, etc. Responsibilities: Excellent judgment in assessing user issues; intermediate trouble-shooting methodology. Ability to work to the best resolution either through own knowledge or proper, timely escalation. Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications. Intermediate knowledge of Remote Computing and Citrix experience. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Qualifications Education. Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment.
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Request Technology - Craig Johnson
Washington, Washington DC
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops
22/03/2024
Full time
*This role is onsite 5 days per week in DC* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Technology Support Analyst. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. The individual may also be supporting remote trial setups and support. The individual may also be asked to assist the Global IT Service Desk by providing phone support to our customers if needed. This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts. This position requires the individual to be in the office 100% of the time. Responsibilities: . Windows 10 OS and core application suite; including the Microsoft Suite and various applications. Remote Computing and Citrix experience. PC troubleshooting and assisting other team members in troubleshooting and diagnosing issues Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings/solutions and processes Adheres to use of call ticketing system for each incident (eg request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Solid ability to research information through internal and external sources. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in on-call and overtime on an as needed basis. Ability to setup and troubleshoot video and audio in conference rooms. Support the day-to-day Conference Center Technology operational needs. Set up audio conferences (microphones, sound systems, speakerphones, conference calls). Set up and Support remote Zoom, WebEx, MS Teams and Remo events. Set up presentation equipment (LCD projectors, screens, videos). Become proficient on the operation of Kirkland's Crestron program. Qualifications: Computer Science or Technical qualification Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable. A+ and/or Microsoft certification are desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible. Audio Visual experience a plus. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices. Knowledge and experience in conference center environment. Technologies: Microsoft Windows Microsoft Office Suite iManage DeskSite and FileSite Citrix/VPN Polycom and Cisco Video Conference Systems AirWatch PeopleSoft Carpe Diem Avaya MFA ITSM Ticket Management System Lenovo laptops and desktops
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
22/03/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
20/03/2024
Full time
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
13/03/2024
Full time
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
06/03/2024
Full time
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.