Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
25/04/2024
Full time
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst Location: Kidlington, United Kingdom Salary: Up to £30,000 per annum Key Responsibilities: Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively. Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction. Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed. Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization. Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements. Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing. Requirements: Proven experience in providing IT support to end users in a professional environment. Strong proficiency in supporting Microsoft 365 applications and services. Expertise in troubleshooting and supporting Windows computer systems and Servers. Familiarity with SCCM for software deployment and management. Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels of technical expertise. Strong problem-solving abilities and a proactive approach to resolving issues. Relevant certifications (eg, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. Why Join Us: Opportunity to work for a global leader in manufacturing with a commitment to innovation and excellence. Competitive salary and benefits package, including opportunities for career advancement and professional development. Collaborative and inclusive work environment where your contributions are valued and recognized. Access to cutting-edge technologies and ongoing training to enhance your skills and expertise. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
25/04/2024
Project-based
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
25/04/2024
Project-based
I have an fantastic opportunity for a Principal Mechanical Engineer to work on an exciting 7 year framework in Glasgow. Rate: £75 per hour (Inside IR35) Contract: 12 months The role must be fully aware of and adhere to Health & Safety standards and be fully familiar with all authorised documentation, Good Practice Guides and ISO standards. 1. Ensure effective management of multi discipline teams to ensure timely & efficient delivery of engineering work to meet customer agreed scope 2. Supervise engineers/technical specialists 3. Promote effective co-operation across Engineering and other functional teams 4. Ensure effective management of the customer, including liaison and relationship development with existing and new customers, to aid the development of business, resolution of technical and delivery issues, and such that the customer is fully briefed and informed of progress 5. Ensure technical management of the engineering output to ensure delivery of technical solutions in line with agreed technical scope 6. Produce, review, verify and approve outputs including: calculations, analyses, technical reports, technical specifications and method statements 7. Ensure that adequate review, verification and approval is undertaken on all their deliverables and for those under their direct control and supervision 8. Ensure that procedures, codes and standards are correctly identified and applied to engineering and technical activities 9. Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 10. Manage resource demands and development of capability skills to match needs of assigned work scopes 11. Ensure project and technical audits and review are planned & executed in order to impart learning and experience as appropriate and in line with agreed standards 12. Maintain knowledge of Industry best practice, promote a culture of engineering best practice, provide leadership and assist in driving cultural development and change 13. Contribute to learning from experience (LfE). requirement, during and post project 14. Support business development opportunities. 15. Exercise care for own health and safety and that of others as defined by Health and Safety legislation, adhere to endorsed Company policy, procedures and delegations (eg Health & Safety, Diversity & Inclusion, Performance & Development Reviews and Finance etc.) Ensure application of highest standards for health and safety in immediate area of responsibility and ensure all team members across engineering co-operate with respect to company standards about matters on health, safety and environment, ethics and behaviours 16. Support the business winning process through input into or review of tender requirements, including estimates 17. Leading Self: Is a role model, demonstrating Cavendish principles, promoting health, safety and well being, respect and inclusion 18. Leading Others: Owns the performance and development of their team members, including effective and ongoing communication and feedback 19. Leading Resources: Responsible for effective planning and organisation of resources to deliver on customer promises Essential: Engineering degree (or equivalent qualification) in relevant engineering discipline, with significant demonstrable experience Chartered Engineer status Demonstrable experience in managing teams to deliver analysis activities on a range of project types Demonstrable experience in covering a variety of tasks across a range of complexities Excellent communications skills and the ability to interface with other disciplines Desirable: Member of relevant institute or significant demonstrable engineering experience and capable of registration with the Engineering Council Experience in managing engineering scope for Projects from concept design to full Engineering, Procurement and Construction (EPC) Breadth and depth of experience in a range of commercial or defence project Interested or know someone that could be Please send an up-to-date CV and I will be in touch ASAP to discuss the role in more detail. Please visit the website to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy.
Role Title: Data Administrator Duration: 6 months Location: Hybrid - Northampton 2 days a week Rate: £411 per day- Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Microsoft Certified SQL Server DBA Manage SQL Server databases through multiple product life cycle environments, from development to mission-critical production systems. Configure and maintain database Servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations Independently analyze, solve, and correct issues in Real Time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Assist developers with complex query tuning and schema refinement. Provide 24x7 support for critical production systems. Perform scheduled maintenance and support release deployment activities after hours. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Key Skills/requirements 5+ years MS SQL Server Administration experience required Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools Experience with backups, restores and recovery models Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server Experience working with Windows server, including Active Directory Excellent written and verbal communication Flexible, team player, "get-it-done" personality Ability to organize and plan work independently Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams MCTS, MCITP, and/or MVP certifications a plus All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
25/04/2024
Project-based
Role Title: Data Administrator Duration: 6 months Location: Hybrid - Northampton 2 days a week Rate: £411 per day- Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary Microsoft Certified SQL Server DBA Manage SQL Server databases through multiple product life cycle environments, from development to mission-critical production systems. Configure and maintain database Servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations Independently analyze, solve, and correct issues in Real Time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Assist developers with complex query tuning and schema refinement. Provide 24x7 support for critical production systems. Perform scheduled maintenance and support release deployment activities after hours. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Key Skills/requirements 5+ years MS SQL Server Administration experience required Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools Experience with backups, restores and recovery models Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server Experience working with Windows server, including Active Directory Excellent written and verbal communication Flexible, team player, "get-it-done" personality Ability to organize and plan work independently Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams MCTS, MCITP, and/or MVP certifications a plus All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Hays Specialist Recruitment
Sunderland, Tyne And Wear
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project life cycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption/success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills/Windows 365/Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Hays Technology are currently recruiting for a Change Manager to partner across the business to provide change management expertise and leadership in order to facilitate and guide the organisation, managers and colleagues through organisation change and transition, ensuring that change is implemented smoothly, in the right way and drives adoption. Principal Accountabilities Responsible for the leadership and delivery of change management activities and initiatives ensuring seamless transition and minimal disruption. Creation and leadership of the client's change management approach & framework ensuring alignment to best practice methodologies and to each stage of the project life cycle as needed. Efficient and effective mobilisation of change management strategies in line with the client's framework including: Case for change Success metrics Stakeholder analysis and mapping Change impact analysis and assessment. Communication planning Resistance identification and management Change adoption. Change management planning and execution. Sustainment of change Risk management and mitigation Job Description and Person Specification In collaboration with the Business measures and monitoring adoption change through agreed KPIs and recommending strategies as needed to address any issues or risks. Establishes and leads the client's change network (Salesforce Trailblazers, Change Champions & Change Leads) with the objective of ensuring effective feedback mechanisms, tailored change planning and risk identification and mitigation. Provides advice, guidance and feedback in relation to change management activity and support to the Project Lead/Sponsor and others as needed. Remains current in relation to change management best practice and evolves the client's approach, tools and techniques based on this and organisation maturity. Collaborates closely with project management, training, communications, IT and Business colleagues to ensure there is a holistic approach to delivery. Provides reports and updates as needed to the client's PMO or other groups as needed in relation to change management activity. Ensures all change management activity is aligned to the Group's policies, procedures and frameworks as needed. Person Specification This person specification lists the essential skills, attributes and experience that are necessary to successfully conduct the job. Experience and Knowledge Degree qualified in a change management, business or organisational psychology discipline (or equivalent) A recognised change management qualification or training (or equivalent experience). Demonstrable knowledge and understanding of change management approaches and methodologies Demonstrable knowledge of project management methodologies and their practical application Experience of being involved in a range of complex change projects - Business and IT with multiple workstreams is essential. Experience of managing relationships with internal and external stakeholders. Proven experience in successful delivery of change activity and projects on time and achieving change adoption/success metrics. Demonstrable experience of identifying and managing interdependencies between change activities. Experienced at developing and maintaining a positive teamworking environment. IT skills/Windows 365/Microsoft project What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
An independent Medical Communications Agency based in central Oxford is looking for an Account Manager for Business Support Team, to be the project manager on accounts, working collaboratively on client solutions with the account lead. Lead the project team, recognising their value and using all talents of the Team. Responsibilities and duties Ensure a clear brief is received from the client and disseminated to the internal team Deliver projects to the brief and within scope and budget Build strong effective relationships with the clients and external thought leaders Brief and review freelance design and digital work to ensure that it is client ready Ensure standard operating procedures (SOPs) for reviewing materials are adhered to Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these Ensure the team follow compliance procedures, GDPR and pharmaceutical codes of practice Efficiently manage competing projects Develop budgets for review with the account lead Ensure all projects are reconciled accurately and invoiced on time Forecast projects accurately and in a timely manner Ensure all finance tracking is adhered to To be involved in new business requests for proposals, pitches and research To be available for domestic and international travel when a project requires onsite support Qualifications and Experience Ideally educated to graduate level with a Bachelors degree (BSc) or bring extensive project management experience At least 3 years experience within medical communications Able to lead client accounts Organised with excellent time management skills Good attention to detail Proactive and enthusiastic Competent in MS Office including Excel, PowerPoint and Word Excellent written and spoken communication skills Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
25/04/2024
Full time
An independent Medical Communications Agency based in central Oxford is looking for an Account Manager for Business Support Team, to be the project manager on accounts, working collaboratively on client solutions with the account lead. Lead the project team, recognising their value and using all talents of the Team. Responsibilities and duties Ensure a clear brief is received from the client and disseminated to the internal team Deliver projects to the brief and within scope and budget Build strong effective relationships with the clients and external thought leaders Brief and review freelance design and digital work to ensure that it is client ready Ensure standard operating procedures (SOPs) for reviewing materials are adhered to Proactively consider any problems that may arise when managing programmes and flag these to the account leads and or client where appropriate and make suggestions to overcome these Ensure the team follow compliance procedures, GDPR and pharmaceutical codes of practice Efficiently manage competing projects Develop budgets for review with the account lead Ensure all projects are reconciled accurately and invoiced on time Forecast projects accurately and in a timely manner Ensure all finance tracking is adhered to To be involved in new business requests for proposals, pitches and research To be available for domestic and international travel when a project requires onsite support Qualifications and Experience Ideally educated to graduate level with a Bachelors degree (BSc) or bring extensive project management experience At least 3 years experience within medical communications Able to lead client accounts Organised with excellent time management skills Good attention to detail Proactive and enthusiastic Competent in MS Office including Excel, PowerPoint and Word Excellent written and spoken communication skills Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
24/04/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
24/04/2024
Full time
(Hybrid - Birmingham, Bristol, Swindon) Experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. Description Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation. We are seeking a dynamic and experienced Business Systems Manager to lead the strategy, architecture, delivery and operation of critical corporate systems within the GPA. The successful candidate will play a key role in driving digital innovation, ensuring seamless integration of systems and optimising operational efficiency. The candidate will Develop and articulate a clear corporate systems strategy aligned with GPA's Property and Digital Strategy and industry best practices. Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards. Collaborate with stakeholders to define and prioritise system requirements, considering long-term business strategy and target operating model. Oversee end-to-end project delivery for corporate systems, ensuring projects are completed on time, within scope, and on budget. Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support. Implement and maintain robust configuration management processes for corporate systems to ensure systematic control of configuration items and adherence to standards. Lead the planning and execution of release and deployment activities for corporate systems, ensuring a smooth transition of changes from development to production environments. Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot. Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy. Collaborate with cross-functional teams to ensure seamless integration of corporate systems into daily operations. Identity, assess, and mitigate risks related to corporate systems strategy, architecture, delivery and operations. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Demonstrated experience in developing and implementing strategic plans for corporate systems that align with organisational goals and industry best practices. In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture. Qualifications in Enterprise Architecture, such as TOGAF. Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation. Certifications in ITSM, such as ITIL Foundation Experience in delivering large and complex technology led projects. Qualifications/certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery. Certifications in ITSM, such as ITIL Foundation. Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of corporate systems. Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members of skill development. Candidates will be assessed against these behaviours during selection Working Together Managing a Quality Service Seeing the Bigger Picture Leadership Candidates will be assessed against these technical skills during selection Customer perspective Commercial acumen Property market knowledge Innovation Job Offer Alongside your salary of £51,700, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. This role is hybrid, based in Birmingham, Bristol or Swindon Potential PACKAGE from £51,700 + £3,000 Recruitment and Retention Allowance + £5,000 Gold Standard for accreditation, leading pension, holiday entitlement, hybrid working arrangements in addition to fascinating programmes of transformation! Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles () The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 13.5.24 but is subject to change. Interviews are likely to take place w/c 20.5.24 As part of the application process, you will be asked to produce an UP TO 1,000 -word statement. The personal statement should highlight relevant skills and experience with leading on strategy and architecture covering business and enterprise architecture along with delivery and operations of major corporate systems covering service management, application support, release and deployment and change management. This is subject to change dependent upon where most successful candidates are based.
M365/Power Platform Solutions Architect Location Based at client locations or working remotely Salary Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Solutions Architect to join our dynamic team. As a M365/Power Platform Solutions Architect, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. The role will involve assessing new methods and technologies (within the power platform and outside) to inform the direction of the development, before implementing recommendations. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad: Glassdoor score of 4.8/5 95% of our staff would recommend Triad to a friend 100% CEO approval "At Triad, I've felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Responsibilities Solution Design and Architecture: Collaborate with business stakeholders to understand requirements and translate them into technical solutions leveraging the Power Platform. Design end-to-end solutions on Power Platform, considering scalability, security, and performance aspects. Experience architecting C# solutions. Technical Leadership: Provide technical leadership and guidance to development teams on Power Platform best practices. Mentor and coach team members to enhance their Power Platform skills and knowledge. Customisation and Development: Develop custom Power Apps, Power Automate flows, and Power BI reports to meet business requirements. Create and customise entities, fields, forms, and views in Dataverse. Integration: Design and implement integrations between Power Platform and other enterprise systems. Work with APIs and connectors to ensure seamless data flow between Power Platform and external systems. Governance and Compliance: Define and implement governance policies for Power Platform usage. Ensure compliance with organisational and industry-specific regulations. Performance Optimisation: Monitor and optimise the performance of Power Platform solutions. Identify and resolve performance bottlenecks and scalability issues. Documentation: Create and maintain comprehensive technical documentation for Power Platform solutions. Document best practices, guidelines, and standards for Power Platform development. Qualifications: Hold current SC-level security clearance. Bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Technical Architect with a focus on Microsoft Power Platform. In-depth knowledge of Power Apps, Power Automate, Power BI, Dataverse, and substantial experience in C# architecture. Strong understanding of Datamodelling and relational database concepts. Experience in designing and implementing complex Power Platform solutions. Familiarity with Microsoft Azure services and integration capabilities. Excellent communication and interpersonal skills. Relevant certifications in Power Platform are a plus. Preferred Skills: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Power Virtual Agents. Knowledge of AI and machine learning concepts within Power Platform. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
24/04/2024
Full time
M365/Power Platform Solutions Architect Location Based at client locations or working remotely Salary Negotiable, plus company benefits Job Overview Triad Group Plc is seeking a highly skilled and experienced M365/Power Platform Solutions Architect to join our dynamic team. As a M365/Power Platform Solutions Architect, you will play a pivotal role in designing, implementing, and maintaining scalable solutions built on the Microsoft Power Platform. The successful candidate will possess a deep understanding of Power Apps, Power Automate, Power BI, Dataverse, and C# and will be responsible for translating business requirements into robust, efficient, and scalable Power Platform solutions. The role will involve assessing new methods and technologies (within the power platform and outside) to inform the direction of the development, before implementing recommendations. As a consultant at Triad, you will play a pivotal role in shaping the technological landscape, defining, designing, and delivering digital solutions across public, private, and third sectors. Operating within a Company that values autonomy and creativity, you will be at the forefront of solving complex problems, contributing to a culture of innovation that has been the hallmark of Triad's 35-year success story. Why Triad: Glassdoor score of 4.8/5 95% of our staff would recommend Triad to a friend 100% CEO approval "At Triad, I've felt a sense of support and community from day one. The range of projects and flexibility to try different roles means I can forge my own career path with the support of my peers." About Us Join an award-winning team recognised twice for "Project Excellence" at "The Chartered Institute for IT & Computing Awards." Triad operates at the heart of the public sector, understanding its technology challenges, and delivering goals at the best value for UK citizens. We are on a mission to become the UK's favourite technology company by 2025. Triad defines, designs, and delivers digital solutions, boasting a 35-year track record of success across public, private, and third sectors. Our flat management structure and absence of burdensome hierarchy promote autonomy, fostering a creative and innovative environment for solving complex problems. Responsibilities Solution Design and Architecture: Collaborate with business stakeholders to understand requirements and translate them into technical solutions leveraging the Power Platform. Design end-to-end solutions on Power Platform, considering scalability, security, and performance aspects. Experience architecting C# solutions. Technical Leadership: Provide technical leadership and guidance to development teams on Power Platform best practices. Mentor and coach team members to enhance their Power Platform skills and knowledge. Customisation and Development: Develop custom Power Apps, Power Automate flows, and Power BI reports to meet business requirements. Create and customise entities, fields, forms, and views in Dataverse. Integration: Design and implement integrations between Power Platform and other enterprise systems. Work with APIs and connectors to ensure seamless data flow between Power Platform and external systems. Governance and Compliance: Define and implement governance policies for Power Platform usage. Ensure compliance with organisational and industry-specific regulations. Performance Optimisation: Monitor and optimise the performance of Power Platform solutions. Identify and resolve performance bottlenecks and scalability issues. Documentation: Create and maintain comprehensive technical documentation for Power Platform solutions. Document best practices, guidelines, and standards for Power Platform development. Qualifications: Hold current SC-level security clearance. Bachelor's degree in computer science, Information Technology, or a related field. Proven experience as a Technical Architect with a focus on Microsoft Power Platform. In-depth knowledge of Power Apps, Power Automate, Power BI, Dataverse, and substantial experience in C# architecture. Strong understanding of Datamodelling and relational database concepts. Experience in designing and implementing complex Power Platform solutions. Familiarity with Microsoft Azure services and integration capabilities. Excellent communication and interpersonal skills. Relevant certifications in Power Platform are a plus. Preferred Skills: Microsoft Certified: Power Platform Solution Architect Expert. Experience with Power Virtual Agents. Knowledge of AI and machine learning concepts within Power Platform. What you will get 25 days annual leave, excluding bank holidays. Matched pension contributions of 5%. Free private health care and medical cover with Bupa (taxable as a benefit). Perkbox membership. Gym membership (up to £40 per month towards membership plus free membership at Lakeshore Fitness in Milton Keynes). Cycle to work scheme. Free Health and Wellbeing services (AIG Smart Health and Canada Life WeCare). What do our colleagues have to say? Please see for yourself on Glassdoor and our "Day in the life" videos at the top of our Career Page Interested? Please contact Ryan Jordan for the full job description or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.
Content Development for Tool and Process Adoption (Create a variety of content types (articles, infographics, etc.) to support the rollout of new tools and processes; develop clear and concise materials that facilitate the understanding and adoption of new systems). Awareness Campaigns (Design and execute awareness campaigns to highlight the benefits and features of new tools and processes; Craft engaging messages to promote understanding and enthusiasm for upcoming changes within the organization). Thought Leadership Content (Produce thought leadership pieces that position Digital & IT related to the programs as a forward-thinking organization in the adoption of innovative tools and processes; Interview internal experts and leaders to create content that showcases insights and best practices). Educational and Training Collaboration (Use storytelling and case studies to illustrate the practical application and advantages of new implementations). Multimedia Content Production (Work closely with motion graphic designers creating appealing content in various formats). Internal Platforms Management (Manage and update content on internal social media platforms, Intranet, and other communication channels to keep employees informed (SharePoint, Viva Engage, etc); Monitor engagement and feedback on internal channels to refine content strategy). Feedback Collection and Analysis (Gather feedback from employees on the effectiveness of content and its impact on tool and process adoption; Analyze content performance metrics to identify areas for improvement and to measure success). Collaboration with Cross-Functional Teams (Work closely with stakeholders locally, globally to ensure content alignment with information and company policies; Participate in cross-functional meetings to stay updated on new tools and processes and to synchronize content creation efforts). Content Calendar and Project Management (Develop and maintain a content calendar to ensure timely delivery of materials in line with implementation schedules; Manage content projects from ideation to publication, ensuring deadlines are met and content quality standards are maintained). Branding and Messaging Consistency (Ensure all content is consistent with the company's brand voice, style, and messaging guidelines). Crisis Communication Support (Assist in developing communication plans and content for crisis management related to the implementation of new tools and processes; Be prepared to quickly produce reactive content to address concerns or issues that may arise during the implementation phase). Requirements: Experience in similar position, Fluent English language; very good technical skills (Microsoft Office and other tools - SharePoint, Viva Engage, e-mail groups), public speaking, writing skills, independance, motivation, reliability, able to resolve conflicts Texts for newsletters, posts, articles on One CRM level in different information depth and stages (leadership to end user/from awareness up to thought leadership) Ghost writing texts for communication on segment/regional level SharePoint administration: upgrading and updating existing pages, creating subpages, regular updates FAQs update Townhall support (invites, minutes, communication after) Full time - 40 hours per week
24/04/2024
Project-based
Content Development for Tool and Process Adoption (Create a variety of content types (articles, infographics, etc.) to support the rollout of new tools and processes; develop clear and concise materials that facilitate the understanding and adoption of new systems). Awareness Campaigns (Design and execute awareness campaigns to highlight the benefits and features of new tools and processes; Craft engaging messages to promote understanding and enthusiasm for upcoming changes within the organization). Thought Leadership Content (Produce thought leadership pieces that position Digital & IT related to the programs as a forward-thinking organization in the adoption of innovative tools and processes; Interview internal experts and leaders to create content that showcases insights and best practices). Educational and Training Collaboration (Use storytelling and case studies to illustrate the practical application and advantages of new implementations). Multimedia Content Production (Work closely with motion graphic designers creating appealing content in various formats). Internal Platforms Management (Manage and update content on internal social media platforms, Intranet, and other communication channels to keep employees informed (SharePoint, Viva Engage, etc); Monitor engagement and feedback on internal channels to refine content strategy). Feedback Collection and Analysis (Gather feedback from employees on the effectiveness of content and its impact on tool and process adoption; Analyze content performance metrics to identify areas for improvement and to measure success). Collaboration with Cross-Functional Teams (Work closely with stakeholders locally, globally to ensure content alignment with information and company policies; Participate in cross-functional meetings to stay updated on new tools and processes and to synchronize content creation efforts). Content Calendar and Project Management (Develop and maintain a content calendar to ensure timely delivery of materials in line with implementation schedules; Manage content projects from ideation to publication, ensuring deadlines are met and content quality standards are maintained). Branding and Messaging Consistency (Ensure all content is consistent with the company's brand voice, style, and messaging guidelines). Crisis Communication Support (Assist in developing communication plans and content for crisis management related to the implementation of new tools and processes; Be prepared to quickly produce reactive content to address concerns or issues that may arise during the implementation phase). Requirements: Experience in similar position, Fluent English language; very good technical skills (Microsoft Office and other tools - SharePoint, Viva Engage, e-mail groups), public speaking, writing skills, independance, motivation, reliability, able to resolve conflicts Texts for newsletters, posts, articles on One CRM level in different information depth and stages (leadership to end user/from awareness up to thought leadership) Ghost writing texts for communication on segment/regional level SharePoint administration: upgrading and updating existing pages, creating subpages, regular updates FAQs update Townhall support (invites, minutes, communication after) Full time - 40 hours per week
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
24/04/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
InterQuest Financial Markets
Bergen op Zoom, Noord-Brabant
Configuration Manager - AV Bergen op Zoom Permanent, full time Fully onsite We are delighted to be working with one of our most prestigious client who are an industry leader in the software sector, supporting them with the recruitment of a Configuration Manager to join their thriving team in Bergen op Zoom. Responsibilities: Manage technical coordination of international sales projects. Assist in establishing and operating a new pre-stage area. Host test lab for new products, designs, firmware changes, and customer POCs. Standardise pre-staging approach across customers to streamline project delivery. Key Experience: Understanding of Audio-Visual systems/products Resource management within the European Region Good communication skills Ability to train and guide colleagues and others Some commercial awareness of projects costs InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
24/04/2024
Full time
Configuration Manager - AV Bergen op Zoom Permanent, full time Fully onsite We are delighted to be working with one of our most prestigious client who are an industry leader in the software sector, supporting them with the recruitment of a Configuration Manager to join their thriving team in Bergen op Zoom. Responsibilities: Manage technical coordination of international sales projects. Assist in establishing and operating a new pre-stage area. Host test lab for new products, designs, firmware changes, and customer POCs. Standardise pre-staging approach across customers to streamline project delivery. Key Experience: Understanding of Audio-Visual systems/products Resource management within the European Region Good communication skills Ability to train and guide colleagues and others Some commercial awareness of projects costs InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
24/04/2024
Full time
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
24/04/2024
Full time
Director of Sales (Digital Learning) £90-100k + 20% bonus Central London (hybrid working) Join a leader in the digital learning industry! I am working exclusively with a forward-thinking company to hire a Director of Sales with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. With a commitment to excellence and a passion for driving results, I am seeking a Director of Sales to lead the dedicated sales team to new heights. As the Director of Sales, you will be responsible for developing and executing digital sales strategies to drive revenue growth and expand the customer base. You will lead a team of sales agents, providing guidance, motivation, and support to ensure targets are not just met, but exceeded. This role requires a good understanding of selling digital services to consumers, organising & optimising Salesforce, and introducing technology, automation and sales tools to help convert leads into learner enrolments. It would be great for the Director of Sales to have: Proven track record of success in direct to consumer/D2C/B2C digital sales, with experience in a leadership/managerial role Strong leadership skills with the ability to inspire and motivate a team Excellent communication and negotiation skills Experience with Salesforce and tech savvy when it comes to introdusing automation and modern sales tools to aid sales performance Results-driven mindset with a focus on exceeding targets and KPIs Why Join as the Director of Sales: Opportunity to lead a driven, eager to learn sales team in a fast-growing industry Collaborative and innovative tech-driven work environment Professional development opportunities to grow your career Make a real impact on the success and growth of the company Help learners fulfil their potential by upskilling Eutopia Solutions Ltd ("Eutopia") is acting as an Employment Agency in relation to this vacancy. Eutopia is an equal opportunities employer and positively encourages applications from any suitably qualified and eligible candidates.
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
23/04/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
Global Technology Solutions Ltd
Chippenham, Wiltshire
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
23/04/2024
Full time
Commercial Manager - Sales and Marketing Permanent Chippenham - 4 days per week onsite Salary: £60,000 - £70,000 per annum, plus competitive commission structure - OTE £100,000. Must Drive - travel across UK to client sites as needed. MS Managed IT Services provider, require an experienced Commercial Manager to lead the Sales and Marketing function. This pivotal role will require an individual with a proven track record in consultative solutions sales within the Managed IT Services industry, particularly with expertise in Microsoft technologies. The successful candidate will be responsible for managing the sales team, achieving company sales targets, and driving strategic growth initiatives. Managing 1 Business Development Account Manager and the external Marketing company. Key Responsibilities: * Lead and manage the sales function and team, providing guidance, coaching, and support to achieve sales targets and KPIs. * Develop and execute effective sales strategies to drive revenue growth and market expansion. * Cultivate and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions. * Drive new business development efforts, including lead generation, and proposal development. * Collaborate with internal teams to improve systems and processes, enhancing operational efficiency and customer satisfaction. * Oversee contract management, including supplier negotiations. * Management of key third-party marketing services. * Play a key role in the company sales and marketing strategy development, contributing insights to product and service enhancements. * Act as a member of the senior leadership team, reporting directly to the Managing Director and providing strategic input to business decisions. * Identify opportunities for progression and development within the sales and marketing team, driving continuous improvement and talent development initiatives. Requirements: * Proven experience in consultative solutions sales within a Microsoft-centric Managed IT Services environment. * Strong leadership and management skills, with a demonstrated ability to motivate and inspire teams. * Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships. * Strong negotiation and contract management skills, with a focus on driving profitable outcomes. * Experience in developing and executing sales and marketing plans, with a track record of achieving and exceeding targets. * Ability to work collaboratively across departments to drive operational excellence and customer satisfaction. * Proven track record of contributing to business growth and development, with a focus on driving innovation and continuous improvement. * Flexible and adaptable with the ability to thrive in a fast-paced, dynamic environment. Benefits: * Unlimited Holidays * Performance & Salary Reviews * Access to Online Courses (Personal & Work) * Auto-Enrolment Pension Scheme * Employee & Customer Referral Scheme * Great Working Atmosphere & Environment * Employee Socials & Events * On-site Lounge and Bar area. * Lots of Cake & Fruit If you are a results-driven sales leader with a passion for driving business growth and development, we encourage you to apply for this exciting opportunity. Join us in shaping the future of IT services and technology solutions. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site £48,900 - £61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. * Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. * Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. * Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. * Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. * Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. * Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. * Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. * Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. * Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. * Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: * Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. * Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. * Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. * Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as Firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full IT service life cycle, enhancing security posture, and evolving capabilities via continual service improvement. * Experience of leading live cyber incidents and the remediation actions. * Experience of partnering with supplier teams for managed services delivery of improvements. * Experience across the full IT security spectrum (software, Servers, infrastructure, and networks). * Experience designing and implementing secure systems, leading review where necessary of complex security issues. * Experience of enabling and informing risk-based decisions. * Experience dealing with the security implications of transformation and day-to-day product changes. * Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
23/04/2024
Full time
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site £48,900 - £61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. * Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. * Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. * Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. * Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. * Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. * Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. * Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. * Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. * Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. * Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: * Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. * Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. * Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. * Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as Firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full IT service life cycle, enhancing security posture, and evolving capabilities via continual service improvement. * Experience of leading live cyber incidents and the remediation actions. * Experience of partnering with supplier teams for managed services delivery of improvements. * Experience across the full IT security spectrum (software, Servers, infrastructure, and networks). * Experience designing and implementing secure systems, leading review where necessary of complex security issues. * Experience of enabling and informing risk-based decisions. * Experience dealing with the security implications of transformation and day-to-day product changes. * Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
This role is at the heart of the SAP and Corporate Functions team within Consumer Healthcare (CHC) Digital. They are an energized team committed to propelling one of the world's top pharmaceutical leaders through its thrilling transformation journey. As they carve out their path to full autonomy within the company, they're on a mission to sculpt a cutting-edge digital Powerhouse, envisioning SAP as the robust foundation empowering their systems and supporting functions applications. Role Overview: As a SAP Treasury Architect, you'll play a crucial role in delivering user-friendly solutions for Consumer Healthcare Business to run their operations smoothly and sustainably. You'll analyse, design, and develop functionalities within SAP, ensuring they meet the company's needs. You'll collaborate closely with key stakeholders to define product roadmaps and ensure alignment with business processes and strategic objectives. Key Responsibilities: Perform functional and technical architecture analysis, design, and development of Treasury within an SAP ecosystem. Contribute to architecture design reviews, product roadmap, and strategy definition within the Treasury domain. Develop a deep understanding of the company's business processes and strategy through collaboration with key users and process owners. Translate high-level requirements into detailed architecture solutions and document systems and process requirements. Collaborate with the development team to implement solutions as per product development standards and business requirements. Provide architecture and design guidance to the development team and support resolution of blocking issues. Ensure end-to-end process integration and consistency, covering operational, statutory, and legal requirements. Act as the highest level of support within the company in the event of business continuity incidents affecting operations. Requirements: Broad experience in implementing and maintaining SAP Treasury modules such as SAP IHC, CLM, TRM, BAM, BCM, and MBC. Knowledge of SAP S4 Business Planning & Consolidation (BPC) and Embedded Analytics for Treasury module is a plus. Solid communication, engagement, and configuration skills. Ability to translate functional specifications into technical design documents and manage delivery of desired functionality. Project management experience and continuous improvement mindset. Deep understanding of Application and technology Architecture. Knowledge of SAP S/4 HANA and agile ways of working is essential. Familiarity with current SAP software trends in Treasury domain. Interested to know more? Apply now and be a part of shaping the future of Consumer Healthcare.
23/04/2024
Full time
This role is at the heart of the SAP and Corporate Functions team within Consumer Healthcare (CHC) Digital. They are an energized team committed to propelling one of the world's top pharmaceutical leaders through its thrilling transformation journey. As they carve out their path to full autonomy within the company, they're on a mission to sculpt a cutting-edge digital Powerhouse, envisioning SAP as the robust foundation empowering their systems and supporting functions applications. Role Overview: As a SAP Treasury Architect, you'll play a crucial role in delivering user-friendly solutions for Consumer Healthcare Business to run their operations smoothly and sustainably. You'll analyse, design, and develop functionalities within SAP, ensuring they meet the company's needs. You'll collaborate closely with key stakeholders to define product roadmaps and ensure alignment with business processes and strategic objectives. Key Responsibilities: Perform functional and technical architecture analysis, design, and development of Treasury within an SAP ecosystem. Contribute to architecture design reviews, product roadmap, and strategy definition within the Treasury domain. Develop a deep understanding of the company's business processes and strategy through collaboration with key users and process owners. Translate high-level requirements into detailed architecture solutions and document systems and process requirements. Collaborate with the development team to implement solutions as per product development standards and business requirements. Provide architecture and design guidance to the development team and support resolution of blocking issues. Ensure end-to-end process integration and consistency, covering operational, statutory, and legal requirements. Act as the highest level of support within the company in the event of business continuity incidents affecting operations. Requirements: Broad experience in implementing and maintaining SAP Treasury modules such as SAP IHC, CLM, TRM, BAM, BCM, and MBC. Knowledge of SAP S4 Business Planning & Consolidation (BPC) and Embedded Analytics for Treasury module is a plus. Solid communication, engagement, and configuration skills. Ability to translate functional specifications into technical design documents and manage delivery of desired functionality. Project management experience and continuous improvement mindset. Deep understanding of Application and technology Architecture. Knowledge of SAP S/4 HANA and agile ways of working is essential. Familiarity with current SAP software trends in Treasury domain. Interested to know more? Apply now and be a part of shaping the future of Consumer Healthcare.