1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
28/03/2024
Full time
1ST LINE IT SUPPORT - SERVICE DESK LOCATION - YORK - HYBRID WORKING SALARY - £23,000 + ANNUAL BONUS (8-12%) Your new role A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment. What you'll need to succeed On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests. The Hiring Manager is wanting to receive applications from candidates who fit the below criteria: 1st Line IT support experience on a busy IT Service Desk Windows 10 support in a domain environment. Experience working to and reporting against SLAs Working in large scale, multi-site environments. Hardware, software and peripheral troubleshooting and support. Active Directory administration. Excellent Customer Service Microsoft Office 2016 troubleshooting and support. What you'll get in return The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
28/03/2024
Project-based
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
27/03/2024
Full time
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.