Global Technology Solutions Ltd
Edinburgh, Midlothian
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
23/04/2024
Project-based
location: Edinburgh Pay rate: £200 per day Duration: 3-6 month contract Hours: 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays Must already hold SC Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements: * Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation and reporting of network failures. Essential Skills and Qualifications: * Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support * Knowledge of Microsoft Office 2010 onwards * Working knowledge of Active Directory - Users and Computers * Have an understanding of DNS, DHCP * Working knowledge of Cisco AnyConnect VPN * RSA Secure Login administration * Proven and demonstrable software and hardware troubleshooting skills * Knowledge of Microsoft SCCM and OS/Application deployment * Good written communication: concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skills required please apply now In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
23/04/2024
Full time
Field Engineer - 2nd/3rd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance 2nd/3rd Line Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Azure Engineer London/Hybrid £competitive plus bonus plus benefits Azure, Terraform, DevSecOps, CI/CD Azure/Cloud Engineer is required by a buoyant financial services organisation based in London. This role will see you working with architects to help design, plan and implement new solutions and enhance existing solutions within their cloud estate. In this hands-on role you will also be responsible for documenting and handing over the service to the Operational Teams ensuring that monitoring and SLAs are in place to support the business going forward. You will have solid experience in delivering and operating multi-region Azure infrastructure and services in line with modern practices such as Everything as Code through both change and run processes, plus administering and troubleshooting enterprise Cloud platforms and Microsoft technologies. Key Responsibilities: Working with Architecture and vendors to build new or enhance existing solutions Assist with the design and plan enterprise-scale Azure environments including application dependencies, data storage, network connectivity and overall cloud hosting Ensure that all cloud solutions follow internally defined security and compliance controls Lead in the implementation and handover to Operational Support of infrastructure solutions Define the operational processes to effectively manage the (cloud) environment Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Interface with other teams across the organisation in order to establish and enforce best practices and standards Contributing to the development of the company's 'Cloud' and IT Strategy Keeping abreast of advancement in technology solutions and offerings and recommending change where required Responsible for ensuring all compliance and risk issues are understood and highlighted to senior management as they arise Providing technical guidance and assistance to Operational teams where necessary Taking personal responsibility to ensure solutions are evaluated, planned, tested and that solution meets the requirements of the end users Developing project plans, tracking and reporting to deadlines Preparing and testing technical knowledgebase articles as well as systems documentation Champion Agile best-practices, processes, and tools in support of DevOps processes Key Requirements: Excellent knowledge of Microsoft Azure technology stack. Experience of Terraform and Infrastructure as Code tools and concepts. Familiarity with DevSecOps practices and tools such as Github, Gitlab, DevOps, Pester, Katalon. Knowledge of unit tests, integration tests, system tests, YAML and CI/CD pipelines. Experience with Configuration as Code, Policy as Code and Documentation as Code. Excellent Entra ID and Active Directory administration experience plus familiarity with technologies in wider Identity and Access Management including PAM, PIM and RBAC. Experience with Microsoft Defender for Cloud, cloud security posture management (CSPM) and cloud workload protection platforms (CWPP). Knowledge of Azure key vault, including secrets, certificates and keys. Knowledge of APIs, APIM, and strong Scripting experience (PowerShell, Python, SQL). Strong working knowledge of networking concepts and security principles within Azure and in the context of a global hybrid environment including DNS, Firewalls, segmentation, load balancers, proxies, authentication, authorisation, Virtual WAN and SDWAN. Experience investigating and troubleshooting Windows Server & Desktop Operating Systems. Understanding of Kubernetes clusters and Microservices. Good knowledge of traditional networks, Firewalls and load balancers Experience with Agile/Scrum methodologies Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management and peers Strong technical documentation skills; workflows, architectural diagrams, support documentation Please note, you will be joining an organisation who offer excellent career prospects as well as an excellent total comp package and have their employee's wellbeing at the heart of what they do. For a full consultation, please contact Arc IT. Salaries will be based on experience.
23/04/2024
Full time
Azure Engineer London/Hybrid £competitive plus bonus plus benefits Azure, Terraform, DevSecOps, CI/CD Azure/Cloud Engineer is required by a buoyant financial services organisation based in London. This role will see you working with architects to help design, plan and implement new solutions and enhance existing solutions within their cloud estate. In this hands-on role you will also be responsible for documenting and handing over the service to the Operational Teams ensuring that monitoring and SLAs are in place to support the business going forward. You will have solid experience in delivering and operating multi-region Azure infrastructure and services in line with modern practices such as Everything as Code through both change and run processes, plus administering and troubleshooting enterprise Cloud platforms and Microsoft technologies. Key Responsibilities: Working with Architecture and vendors to build new or enhance existing solutions Assist with the design and plan enterprise-scale Azure environments including application dependencies, data storage, network connectivity and overall cloud hosting Ensure that all cloud solutions follow internally defined security and compliance controls Lead in the implementation and handover to Operational Support of infrastructure solutions Define the operational processes to effectively manage the (cloud) environment Plan and coordinate maintenance operations (evergreening service changes, patching, upgrades, disaster recovery tests, etc). Interface with other teams across the organisation in order to establish and enforce best practices and standards Contributing to the development of the company's 'Cloud' and IT Strategy Keeping abreast of advancement in technology solutions and offerings and recommending change where required Responsible for ensuring all compliance and risk issues are understood and highlighted to senior management as they arise Providing technical guidance and assistance to Operational teams where necessary Taking personal responsibility to ensure solutions are evaluated, planned, tested and that solution meets the requirements of the end users Developing project plans, tracking and reporting to deadlines Preparing and testing technical knowledgebase articles as well as systems documentation Champion Agile best-practices, processes, and tools in support of DevOps processes Key Requirements: Excellent knowledge of Microsoft Azure technology stack. Experience of Terraform and Infrastructure as Code tools and concepts. Familiarity with DevSecOps practices and tools such as Github, Gitlab, DevOps, Pester, Katalon. Knowledge of unit tests, integration tests, system tests, YAML and CI/CD pipelines. Experience with Configuration as Code, Policy as Code and Documentation as Code. Excellent Entra ID and Active Directory administration experience plus familiarity with technologies in wider Identity and Access Management including PAM, PIM and RBAC. Experience with Microsoft Defender for Cloud, cloud security posture management (CSPM) and cloud workload protection platforms (CWPP). Knowledge of Azure key vault, including secrets, certificates and keys. Knowledge of APIs, APIM, and strong Scripting experience (PowerShell, Python, SQL). Strong working knowledge of networking concepts and security principles within Azure and in the context of a global hybrid environment including DNS, Firewalls, segmentation, load balancers, proxies, authentication, authorisation, Virtual WAN and SDWAN. Experience investigating and troubleshooting Windows Server & Desktop Operating Systems. Understanding of Kubernetes clusters and Microservices. Good knowledge of traditional networks, Firewalls and load balancers Experience with Agile/Scrum methodologies Exceptional communication, presentation and interpersonal skills with an ability to extract, translate and communicate meaningful information at all levels of executives, management and peers Strong technical documentation skills; workflows, architectural diagrams, support documentation Please note, you will be joining an organisation who offer excellent career prospects as well as an excellent total comp package and have their employee's wellbeing at the heart of what they do. For a full consultation, please contact Arc IT. Salaries will be based on experience.
System Administrator - MS Exchange/Windows Server/ITIL Messaging Infrastructure Background: For our esteemed client, we are seeking an experienced system administrator. In this role, you will be responsible for managing and maintaining the messaging infrastructure and supporting the IT department with your expertise in PowerShell Scripting and the application of ITIL practices. Main Tasks: Management and monitoring of the messaging infrastructure, including MS Exchange, Enterprise Vault, and Kiteworks Creation and editing of PowerShell scripts to automate administrative tasks Implementation and maintenance of security policies and procedures Support in the migration and upgrading of systems, especially with MS Exchange 2016 or higher and Windows Server 2019 or higher Requirements: Proven experience as IT support or system administrator with a focus on messaging infrastructures such as MS Exchange, Enterprise Vault, or Kiteworks Experience in creating and editing PowerShell scripts ITIL V3 Foundation certification or higher Languages: Fluent German (Level B2) Proficient English (Level C1) Reference No.: 923383FC Role: System Administrator Location: Zurich and Region Workload: 100% Pikett: yes Start Date: ASAP End Date: December 31, 2025 (with option for extension) If this position has sparked your interest, please send us your complete portfolio via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with branches in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. Founded in 1997 by IT professionals, we understand the importance of professional support in the search for and execution of projects.
23/04/2024
Project-based
System Administrator - MS Exchange/Windows Server/ITIL Messaging Infrastructure Background: For our esteemed client, we are seeking an experienced system administrator. In this role, you will be responsible for managing and maintaining the messaging infrastructure and supporting the IT department with your expertise in PowerShell Scripting and the application of ITIL practices. Main Tasks: Management and monitoring of the messaging infrastructure, including MS Exchange, Enterprise Vault, and Kiteworks Creation and editing of PowerShell scripts to automate administrative tasks Implementation and maintenance of security policies and procedures Support in the migration and upgrading of systems, especially with MS Exchange 2016 or higher and Windows Server 2019 or higher Requirements: Proven experience as IT support or system administrator with a focus on messaging infrastructures such as MS Exchange, Enterprise Vault, or Kiteworks Experience in creating and editing PowerShell scripts ITIL V3 Foundation certification or higher Languages: Fluent German (Level B2) Proficient English (Level C1) Reference No.: 923383FC Role: System Administrator Location: Zurich and Region Workload: 100% Pikett: yes Start Date: ASAP End Date: December 31, 2025 (with option for extension) If this position has sparked your interest, please send us your complete portfolio via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with branches in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. Founded in 1997 by IT professionals, we understand the importance of professional support in the search for and execution of projects.
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
23/04/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
23/04/2024
Full time
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
My client is a global IT Consultancy and they are looking a DV (or higher) Software Developer in Test. This role will initially be based in Belfast for the first 12 weeks and then the rest of the contract will be carried out between Reading/Leatherhead on a hybrid schedule. Location - Belfast Rate - £500-600pd (inside/umbrella) Duration - 4-6 months Please do not apply if you do not hold ACTIVE DV Clearance HLC Software Developer/Tester to support and undertake the deployment of a developed code at a client site, including both component and systems testing. This is a hands-on role and will require both a significant on-site presence and the test/debug of issues and problems arising during the code deployment and subsequent systems testing. The role will also require the active knowledge acquisition of the existing system from the extant team members and will work alongside the project Infra specialist and technical lead. The role will also require closely working with the client stakeholder and User team over the course of the assignment. The work will require the skills and knowledge summarised below. Key duties and responsibilities. Hands-on deployment of software packages. Hands-on configuration of software. Hands-on debug and problem resolution. Documentation update to reflect as-is build status. Active knowledge acquisition of the operation and understanding of the system from the existing specialist. User instruction and guidance. Skills & knowledge required. Essential knowledge of: Java REST Azure DevOps Code testing and debug. Desirable knowledge: GitHub and software packaging. Springboot Maven Microsoft Azure Administration. Understanding and knowledge of Windows System Administration and infrastructure generally for the creation of certificates and systems configuration.
23/04/2024
Project-based
My client is a global IT Consultancy and they are looking a DV (or higher) Software Developer in Test. This role will initially be based in Belfast for the first 12 weeks and then the rest of the contract will be carried out between Reading/Leatherhead on a hybrid schedule. Location - Belfast Rate - £500-600pd (inside/umbrella) Duration - 4-6 months Please do not apply if you do not hold ACTIVE DV Clearance HLC Software Developer/Tester to support and undertake the deployment of a developed code at a client site, including both component and systems testing. This is a hands-on role and will require both a significant on-site presence and the test/debug of issues and problems arising during the code deployment and subsequent systems testing. The role will also require the active knowledge acquisition of the existing system from the extant team members and will work alongside the project Infra specialist and technical lead. The role will also require closely working with the client stakeholder and User team over the course of the assignment. The work will require the skills and knowledge summarised below. Key duties and responsibilities. Hands-on deployment of software packages. Hands-on configuration of software. Hands-on debug and problem resolution. Documentation update to reflect as-is build status. Active knowledge acquisition of the operation and understanding of the system from the existing specialist. User instruction and guidance. Skills & knowledge required. Essential knowledge of: Java REST Azure DevOps Code testing and debug. Desirable knowledge: GitHub and software packaging. Springboot Maven Microsoft Azure Administration. Understanding and knowledge of Windows System Administration and infrastructure generally for the creation of certificates and systems configuration.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
23/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
We are currently looking on behalf of one of our important clients for an IT Systems Engineer (German Speaking). The role is permanent position based in Aargau Canton & comes with good home office allowance. Your role: Hold joint responsibility for ensuring the IT operations of a cloud & on-premise VMware infrastructure, including its security measures. Build & administer Windows & Linux systems & hold responsibility for their monitoring, backups & life cycle. Work on IT projects & accompany their technical implementation. Handle support requests within 2nd & 3rd level. Partake in on-call service for around 6 weeks per year. Your Skills & Experience: At least 4 years of professional experience in IT Systems Engineering. An in-depth knowledge of Windows and/or Linux Operating Systems. Skilled & experienced in Networking & Cloud Infrastructure. Sound expertise in Virtualization, Storage & Backup. Ideally experienced in Security Operations, SysOps & Automation/IaC. Your Profile: Completed University Degree in the area Computer Science or Similar. Fluent in English & German (spoken & written) to at least C1 Level is a Mandatory Requirement.
22/04/2024
Full time
We are currently looking on behalf of one of our important clients for an IT Systems Engineer (German Speaking). The role is permanent position based in Aargau Canton & comes with good home office allowance. Your role: Hold joint responsibility for ensuring the IT operations of a cloud & on-premise VMware infrastructure, including its security measures. Build & administer Windows & Linux systems & hold responsibility for their monitoring, backups & life cycle. Work on IT projects & accompany their technical implementation. Handle support requests within 2nd & 3rd level. Partake in on-call service for around 6 weeks per year. Your Skills & Experience: At least 4 years of professional experience in IT Systems Engineering. An in-depth knowledge of Windows and/or Linux Operating Systems. Skilled & experienced in Networking & Cloud Infrastructure. Sound expertise in Virtualization, Storage & Backup. Ideally experienced in Security Operations, SysOps & Automation/IaC. Your Profile: Completed University Degree in the area Computer Science or Similar. Fluent in English & German (spoken & written) to at least C1 Level is a Mandatory Requirement.
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in Portsmouth. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in Portsmouth. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
22/04/2024
Full time
My client, a leading multinational defence company, are currently seeking a senior engineer/systems engineer to join the business in a permanent capacity. The role is based out of my client's secure site in New Malden. - with the requirement to attend site 2-3 days a week. Due to the nature of my clients work, candidates must either hold a live SC Clearance or be willing and able to undergo the clearance process. Key Accountabilities and Responsibilities: Provide SME level advice and consultancy on solution design, critical problem areas, training and related areas Design, build, configuration and test of Infrastructure/Systems Build for operations, implement/administer/configuration systems and hardware that are consistently stable, reliable and requirements. Learn the Production Integration Process and assume responsibilities for ensuring a smooth transition for relevant Systems from development to production. Working proactively to ensure problems do not occur through monitoring and optimising performance. Liaise with various other Systems teams to create appropriate knowledge Advanced skills: Knowledge of server Operating Systems (Windows, Linux, Unix etc) Knowledge of VMWARE and Virtualisation technologies (VMware Horizon, Citrix Xen Desktop) Knowledge of SAN and Storage Networks Knowledge of network technologies. Synergize Consulting is committed to equality and diversity in our workplace. Synergize Consulting provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, age, disability, or any other protected status or characteristic
Salary: circa. £600 per day inside ir35 Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment business for this role.
22/04/2024
Project-based
Salary: circa. £600 per day inside ir35 Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
22/04/2024
Project-based
Quality System Specialist (m/f/d) - systems administration/support of laboratory systems/Windows Server/Active Directory/Client operating systems/Computerized System Validation/Network topology/English & German Project : For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Quality System Specialist (m/f/d). Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. We Make Medicines! Behind every product sold by Roche is Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate: The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident. Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying * systems. * Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management Must Haves: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Fluency German and English is a must (spoken and written) * Good communication skills * Service oriented attitude, being able to communicate with our customers, also in emergency situations * Teamplayer Nice to Have: * Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) * Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Reference Nr. : 923283SDA Role : Quality System Specialist (m/f/d) Industrie : Pharma Workplace : Basel Pensum : 100% onsite Start: 01.05.2024 (latest Start Date: 1.6.2024) Duration : 12 Deadline : 25.04.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
19/04/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
Request Technology - Craig Johnson
Chicago, Illinois
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
19/04/2024
Full time
*Role can be Remote. This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to. Responsibilities: Focus on shifting the overall operational posture from re-active to pro-active Analyze and report upon Production performance CI opportunities Analyze and report upon Production capacity CI opportunities Analyze and report upon Production critical-path processing CI opportunities Stand-up SWATs if when needed to drive resolution of ongoing Production issues Identifies and diagnoses complex problems and factors affecting Production performance Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed) Consult & evangelize for operational best practices Collaborate across domains (ie. network, DB etc) to assist with application tuning Adhere to any/all Production security requirements and best practices Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change) Actively participate in Incident, Problem & Change as a shepherd for all things Production Analyze repeating alerts to pro-actively identify environmental issues Surface any/all environmental & operational risks identified Evangelize for repeatable automated processes that can be scaled Prioritizes and align efforts to Production availability requirements and business priorities After hours, weekend work may be required during off hours maintenance windows. Qualifications: [Required] Working knowledge of ITIL principles [Required] Understands technical monitoring and metrics [Required] Sophisticated understanding of enterprising technology [Required] Mature understanding of the relationship between software and hardware [Required] Knowledge of Clearing and Finance industry [Required] Knowledge of Application life cycle and deployment [Required] Problem/Incident management experience [Required] Bachelors degree in Computer Science, Telecommunications or a related discipline [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities
NO SPONSORSHIP Windows Server Engineer SALARY: $145k - $165K plus 15% bonus LOCATION: Dallas 3 days in office and 2 days remote Looking for a Windows Systems Administration Engineer and operational support (both) in a large enterprise environment. cloud and on premises 2016 - 2019 sccm or similar tools The successful candidate must have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Qualifications: Technical Skills: In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus Education and/or Experience: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment
19/04/2024
Full time
NO SPONSORSHIP Windows Server Engineer SALARY: $145k - $165K plus 15% bonus LOCATION: Dallas 3 days in office and 2 days remote Looking for a Windows Systems Administration Engineer and operational support (both) in a large enterprise environment. cloud and on premises 2016 - 2019 sccm or similar tools The successful candidate must have prior experience designing, supporting and administering Windows server environment. Candidate should have through hands-on experience working in cloud environments preferably AWS. Responsibilities: Provide advanced Windows system administration, operational support, and problem resolution for a mixed Windows Server 2016 and 2019 environments Provide break/fix support for Windows Server OS and third-party application issues Troubleshoot hardware and software problems, take appropriate corrective action and/or interact with team members or vendors to work through issue resolution Automate processes to reduce hands on support Support cloud environments for Windows AMIs Qualifications: Technical Skills: In-depth knowledge of Windows Server 2016 and 2019 administration and support Experience with Powershell commands and scripts System administration experience and knowledge of VMware and administration of virtual Servers General working knowledge of NAS, SAN, and networking Active Directory administration experience Hands-on experience with cloud based architecture especially AWS Experience with terraform, or other infrastructure as code applications Experience with build automation a plus Software deployment experience through SCCM or similar tools is a plus Vulnerability remediation experience is a plus Education and/or Experience: Seven or more years of Windows Server installation, operations, administration, and maintenance of physical and virtualized Servers in an enterprise environment
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
19/04/2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
iO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: DV Day to day, you'll work with an established, forward thinking, and responsive team. You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV.
19/04/2024
Full time
iO Associates are working with a leading defence company on the search for an IT Support Engineer holding active DV Clearance . This opportunity will require you to be on-site in Gloucestershire and offers the chance to work on some extremely interesting projects. Start: ASAP Location: Gloucestershire Clearance requirements: DV Day to day, you'll work with an established, forward thinking, and responsive team. You will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will provide first and second line support for bespoke and niche systems, including incident management, system commissioning, provision of technical advice and asset and system management. Skills: Linux administration VMWare Windows administration Active Directory ITIL service manager and asset manager Problem solving/troubleshooting. If you are an IT Support Engineer with the necessary clearance, then please send a copy of your updated CV.
IT Engineer (Logistics Operations) *Applicants should be aware this role is fully onsite and will require you to take part in a shift rota covering 6am-12:30am Sunday-Friday (more details will be provided during the initial screening call) Are you passionate about optimizing logistic operations? Do you thrive in a dynamic environment where problem-solving and technical expertise are key? Our client is seeking a Logistic Operations Engineer to join their team in the Derby area. Role Overview: As a Logistic Operations Engineer, you'll play a pivotal role in ensuring the smooth functioning of the logistic operations, meeting both customer and company specifications. Your responsibilities will encompass supervisory, technical, and administrative tasks, ensuring operational stability and efficiency. Key Responsibilities: Identify and address operational issues promptly Lead troubleshooting procedures including Incident, Problem, and Change Management Drive continuous improvement processes to enhance stability and efficiency Anticipate and mitigate operational challenges Establish and promote best practices within the team Provide operational management insights based on data analysis Skills and Qualifications: NVQ/BTEC/C&G Level 3 in an IT discipline or equivalent experience Technical knowledge in Linux and Windows operating systems Strong knowledge of SQL databases Experience writing scripts The ability to "talk tech" to non technical stakeholders Desirable: Understanding of warehouse operations and supply chain management Desirable: Experience in software application support and incident investigation Desirable: Familiarity with programming languages (Java, Python, PL/SQL, C++) Desirable: Operational experience within an automated distribution facility ITIL Foundation certification is a plus Company Benefits: Competitive salary up to £40,000 Pension contribution up to 6% Private healthcare, including dental and optical cover Cycle to work scheme Employee referral scheme Employee assistance programme Employee of the Quarter awards Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
19/04/2024
Full time
IT Engineer (Logistics Operations) *Applicants should be aware this role is fully onsite and will require you to take part in a shift rota covering 6am-12:30am Sunday-Friday (more details will be provided during the initial screening call) Are you passionate about optimizing logistic operations? Do you thrive in a dynamic environment where problem-solving and technical expertise are key? Our client is seeking a Logistic Operations Engineer to join their team in the Derby area. Role Overview: As a Logistic Operations Engineer, you'll play a pivotal role in ensuring the smooth functioning of the logistic operations, meeting both customer and company specifications. Your responsibilities will encompass supervisory, technical, and administrative tasks, ensuring operational stability and efficiency. Key Responsibilities: Identify and address operational issues promptly Lead troubleshooting procedures including Incident, Problem, and Change Management Drive continuous improvement processes to enhance stability and efficiency Anticipate and mitigate operational challenges Establish and promote best practices within the team Provide operational management insights based on data analysis Skills and Qualifications: NVQ/BTEC/C&G Level 3 in an IT discipline or equivalent experience Technical knowledge in Linux and Windows operating systems Strong knowledge of SQL databases Experience writing scripts The ability to "talk tech" to non technical stakeholders Desirable: Understanding of warehouse operations and supply chain management Desirable: Experience in software application support and incident investigation Desirable: Familiarity with programming languages (Java, Python, PL/SQL, C++) Desirable: Operational experience within an automated distribution facility ITIL Foundation certification is a plus Company Benefits: Competitive salary up to £40,000 Pension contribution up to 6% Private healthcare, including dental and optical cover Cycle to work scheme Employee referral scheme Employee assistance programme Employee of the Quarter awards Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.
19/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Windows System Engineer. The role is permanent position based in Zurich Canton & comes with some home office allowance. Your role: Hold responsibility for IT Infrastructure design, implementation & maintenance to ensure optimal performance, security & scalability. Manage Client Support, Server Support & Maintenance. Your Skills & Experience: At least 5+ years of professional experience in IT Systems/Infrastructure Engineering. Strong expertise in Windows System Engineering, Windows Server & Client administration, Active Directory & Group Policy. Skilled in Azure AD & Microsoft 365. Sound experience in Citrix Virtual Desktops, VMWare Virtualization, Storage Solutions & Administration & Veeam Backup & Disaster recovery solutions. Experienced in Network Firewalls, Routing & Switching. Your Profile: Completed University Degree in the area Computer Science or Similar. Strong communication, collaboration & problem-solving skills. Self-motivated, analytical, detailed, organized & a team-player. Continuously enthusiastic to learn & further develop. Able to occasionally partake in business trips to foreign branches. Fluent in English (spoken & written), German languages skills are considered highly advantageous.