Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
29/03/2024
Project-based
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
IT Service Desk Manager My client in Bilzen urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week in Bilzen. Seeking a dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management. Opportunity arises due to internal transition within the organization. Fluent in Dutch, French, and English required; two days per week on-site in Bilzen, Belgium. Responsibilities include overseeing Service Desk operations and managing a team of four. Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential. Desirable: experience in Problem Management implementation. Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure. Crucial management of third-party suppliers and adherence to internal SLAs. Priority 1 incident management also part of the role. Seeking a proactive candidate with mid-level profile and can-do mentality. Temporary position: 6-9 months, with possible extension depending on permanent recruitment. Immediate availability preferred; interviews conducted promptly via Teams. For immediate consideration, please send me your latest CV.
29/03/2024
Project-based
IT Service Desk Manager My client in Bilzen urgently seeks a IT Service Desk Manager for a freelance position for 6-9 months with a likely extension. The manager must be able to work 2 days per week in Bilzen. Seeking a dynamic individual for the role of Team Leader for IT Service Desk and Workplace Management. Opportunity arises due to internal transition within the organization. Fluent in Dutch, French, and English required; two days per week on-site in Bilzen, Belgium. Responsibilities include overseeing Service Desk operations and managing a team of four. Proficiency in ITIL processes (Incident, Service Requests, Change Management) essential. Desirable: experience in Problem Management implementation. Service Desk handles Level 1 and Level 2 activities in Applications and Infrastructure. Crucial management of third-party suppliers and adherence to internal SLAs. Priority 1 incident management also part of the role. Seeking a proactive candidate with mid-level profile and can-do mentality. Temporary position: 6-9 months, with possible extension depending on permanent recruitment. Immediate availability preferred; interviews conducted promptly via Teams. For immediate consideration, please send me your latest CV.
ARM (Advanced Resource Managers)
Romsey, Hampshire
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
28/03/2024
Full time
A leading Tech & Engineering client of ours is currently in the market for a Senior Systems Engineer to join the team on a permanent basis. You'll join an expanding Corporate Services IT department that supports mission critical work completed by over 1000 end users across hundreds of Servers. As a Senior Systems Engineer, you'll be understanding, maintaining and developing specific aspects of an enterprise IT environment; encompassing tasks across technical design, implementation and support. You will be a fundamental part of the full rebuild of the clients infrastructure. Key Experience * Systems engineering experience at technical lead level with vendor technologies such as Microsoft, Amazon (AWS), VMWare, RedHat of similar. * Able to design, support and maintain internal IT environments, platforms and services at SME level or above. * Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. * Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Technologies Below are some of the key enterprise IT technologies deployed by the client, you do not need to be a specialist that covers all of these; training and support will be provided in time where required; * Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers deployed across Romsey, Gloucester, Woking & Manchester. This include 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. * Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. * Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. * Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. * Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. * DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins or SonarQube etc. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Spectrum IT Recruitment (South) Ltd
Stroud, Gloucestershire
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Spectrum IT Recruitment (South) Ltd
Farnborough, Hampshire
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including Firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
28/03/2024
Project-based
Job Specification : Service Desk Analyst OR 1st Line Support Analyst (French & Dutch speakers only) Minimum Years of Experience : 2 years + Duration : 3 - 6 months Rolling Location : Anderlecht - Belgium (90% onsite) Languages : French & Dutch Speaking (Both languages are needed) Full training will be provided in ServiceNow, ITSM, and Genesis Overview : Our client, a leading company in the IT services sector, is seeking 12 Service Desk Agents proficient in both French & Dutch, to join their team for a 3 to 6 months assignment. The role entails providing first-line support at customer premises primarily located in Anderlecht, with potential assignments in Antwerpen. Successful candidates will receive training on essential tools such as ServiceNow, ITSM, and Genesis, provided by our banking client. This opportunity is suitable for individuals with a basic understanding of IT ecosystems and vocabulary, possessing soft skills such as a positive attitude, reliability, and punctuality. Job Responsibilities: Provide first-line support to end-users, resolving technical issues efficiently. Absorb high call volumes by swiftly addressing queries and escalating when necessary. Collaborate effectively with internal teams and employees to ensure seamless service delivery. Participate in training sessions to enhance proficiency in ServiceNow, ITSM, and Genesis. Maintain a positive and customer-centric attitude throughout interactions. Requirements : Proficiency in both French & Dutch ( Mandatory ) Basic knowledge of IT ecosystems and terminology. Medior profiles preferred, with 2-5 years of relevant experience in a similar role. Willingness to undergo training on ServiceNow, ITSM, and Genesis provided by the client. Strong soft skills, including reliability, punctuality, and a positive attitude. Ability to work onsite at customer premises in Anderlecht, with potential assignments in Antwerpen. Must be legally eligible to work in Belgium. Additional Information: The role is primarily onsite, with approximately 90% of the work conducted in Anderlecht. Candidates must be available for a 3 to 6 months assignment. Training on essential tools will be provided by the client. This is an excellent opportunity for individuals seeking to enhance their skills in a dynamic IT service environment. If you meet the requirements and are ready to take on this exciting challenge, please submit your application detailing your relevant experience and language proficiency. We look forward to welcoming you to our team!
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
27/03/2024
Infor M3 Support Analyst required for a role with a client based in Dublin. -Hybrid Working Model (3 days onsite) My client is open to hiring a contractor or on a permanent contract basis. This is an excellent opportunity for a suitable candidate to support the move from Traditional to Modern technologies and broaden their skills by implementing and supporting markets leading technologies. Key Areas of Responsibility: Own incidents and carry out investigations to support the root cause analysis Work with M3 Application team to monitor the queue for defects Liaise with support management providing feedback and updates on issues and customer escalations Administer and maintain Infor M3 system and Life Cycle Manager Administer and maintain Infor OS and the ION Grid On-call rotation cover for production down incidents Provide operations and project support for the M3 on-premises and cloud environments for M3 issues reported by the production and project users Work with Application support to maintain on-premises and cloud environments by upgrading to the latest version of the M3 products Work with Application support of project activities by installing/upgrading M3 products and third parties on the test environments Key Requirements: 2-3 years' experience of ERP M3 13.x software technical support Bachelor's degree or higher education in Computer Science or related areas Experience with REST, SQL, IIS Knowledge of the following Infor M3 areas - Sales, Manufacturing, Finance, System administration, Supply Chain management, Operations Experience with OpenText StreamServe Design Center, Control Center Familiar with Cloud Computing and Distributed Systems Familiar with Agile and Scrum/Kanban methodologies and practices Knowledge in software development processes, models, life cycles, and methodologies. Skilled in Microsoft Azure cloud services design, deployment, management, security, and audit Familiar with Active Directory and/or Azure Active Directory Working experience of Microsoft Operating systems, Win10, Server 2012/16/19 Experience supporting a 24 x 7 critical ERP environment. Preferred: Experience in Infor OS, ION Desk and ION Grid Administration, ION Workflow and other IOS integrated products Experienced in any of the extension applications such as Graphical Lot Tracker, Demand Planner, Inventory Planning Workbench, Scheduling WorkBench, Warehouse Mobility
An exciting opportunity for a 2nd Line Support Engineer is required for a leading manufacturing customer of ours to be based onsite in Blackburn 5 days per week. You will be the first point of escalation for the 1st line support team whilst also providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc. The role requires a certain amount of travel to our customers depots across the UK (on average once a month). Company car, hotel costs and food expenses are all covered. It is expected that you will have Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware and experience of administration of imaging technologies. What will set you apart from others is if you have knowledge of Microsoft Auto Pilot and be able to perform imaging with this. MS Endpoint management is also a massive plus. Outside of our customer offering some excellent benefits, they also have a personalised progression plan for you to be able to develop your own career. Their expectation is for you to work and learn with some of the latest technology (provided by our client) so you can move into a 3rd line and further senior roles. This will be rewarded in time. Required Technologies Extensive knowledge Windows 10+ Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout Good Understanding of Networking fundamentals. Ability to do basic configuration on Switches and Routers Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS) Experience of Administering Exchange Online/Office 365 Location: Blackburn (5 days a week onsite) Salary: Up to £32,000 PA Overtime paid back in loo Start: ASAP
27/03/2024
Full time
An exciting opportunity for a 2nd Line Support Engineer is required for a leading manufacturing customer of ours to be based onsite in Blackburn 5 days per week. You will be the first point of escalation for the 1st line support team whilst also providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc. The role requires a certain amount of travel to our customers depots across the UK (on average once a month). Company car, hotel costs and food expenses are all covered. It is expected that you will have Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware and experience of administration of imaging technologies. What will set you apart from others is if you have knowledge of Microsoft Auto Pilot and be able to perform imaging with this. MS Endpoint management is also a massive plus. Outside of our customer offering some excellent benefits, they also have a personalised progression plan for you to be able to develop your own career. Their expectation is for you to work and learn with some of the latest technology (provided by our client) so you can move into a 3rd line and further senior roles. This will be rewarded in time. Required Technologies Extensive knowledge Windows 10+ Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout Good Understanding of Networking fundamentals. Ability to do basic configuration on Switches and Routers Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS) Experience of Administering Exchange Online/Office 365 Location: Blackburn (5 days a week onsite) Salary: Up to £32,000 PA Overtime paid back in loo Start: ASAP
Global Technology Solutions Ltd
Corsham, Wiltshire
We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site based 5 days per week position due to the work being on a secure site. Candidates will need to already hold SC Clearance or have the ability to be put through it, and therefore we are only able to accept British Passport holders for this position. Duel passport holders can unfortunately not be considered. Main Duties * Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner * Quickly assess the severity of an outage in regard to impact and technical complexity * Personally manage and own the progression of P1/major incidents through to remediation stage * Notify, escalate and communicate to our business the existence and status of outages as necessary * Help co-ordinate the investigations and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience * Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience * Able to demonstrate a proven track record in the effective delivery of Incident Management * Experience with application or infrastructure services * Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences * Strong collaboration skills with an interest to develop a strong network * Ability and aptitude to pick up new technologies or procedures * Good organisational skills and excel at multitasking with the ability to "pick up the pace" during major outages * ITIL Foundation qualified * Experience of leading a Tier 1 service desk for a complex product(s). * Experience of developing knowledge-based article for complex products. * Experience of work with a range of stakeholders and developing ways to enhance end user experiences of a service. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
27/03/2024
Full time
We have an exciting opportunity for an Incident Manager to join our client on a permanent basis in Corsham. This role is a site based 5 days per week position due to the work being on a secure site. Candidates will need to already hold SC Clearance or have the ability to be put through it, and therefore we are only able to accept British Passport holders for this position. Duel passport holders can unfortunately not be considered. Main Duties * Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner * Quickly assess the severity of an outage in regard to impact and technical complexity * Personally manage and own the progression of P1/major incidents through to remediation stage * Notify, escalate and communicate to our business the existence and status of outages as necessary * Help co-ordinate the investigations and drive incidents to resolution/remediation * Be an advocate of the customer and drive ticket progression to the highest levels of quality * Perform incident trend analysis to identify potential problems * You will work with multiple support teams to ensure SLA compliance for all incidents * Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience * Perform governance around both the Incident and Problem Management processes Essentials Skills/Experience * Able to demonstrate a proven track record in the effective delivery of Incident Management * Experience with application or infrastructure services * Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences * Strong collaboration skills with an interest to develop a strong network * Ability and aptitude to pick up new technologies or procedures * Good organisational skills and excel at multitasking with the ability to "pick up the pace" during major outages * ITIL Foundation qualified * Experience of leading a Tier 1 service desk for a complex product(s). * Experience of developing knowledge-based article for complex products. * Experience of work with a range of stakeholders and developing ways to enhance end user experiences of a service. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, * Previous Field service experience * Previous 2nd Line experience * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Suggesting improvements and upgrades for current POS infrastructures. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
27/03/2024
Full time
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, * Previous Field service experience * Previous 2nd Line experience * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Suggesting improvements and upgrades for current POS infrastructures. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Desktop Engineer - Milton Keynes Onsite 5 days per week - £35,000 Desktop Engineer required for a leading client based in Milton Keynes. My client is currently seeking a Desktop Engineer to come on board work Full time on client sites. This dynamic and stimulating role centers around supporting academic settings, collaborating with essential stakeholders, and actively seeking ongoing enhancements in technology and procedures. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on laptops and desktops. Key skills, * Previous Desktop Support experience * Handle responsibilities concerning the setup, upkeep, and resolution of issues related to Windows 10/11 OS on laptops and desktops. * Conduct server OS administration tasks. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Offer support for academic hardware & software. * Administer Office 365, including tasks like user account creation, Entra, Exchange Online, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Manage antivirus/security products. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate robust technical skills, exhibiting proficiency and confidence in managing the aforementioned tasks. * Exhibit outstanding customer service and communication abilities. * Demonstrate a fervent passion for their field and a dedication to delivering high-quality, client-focused service. * Possess or be eligible for DBS clearance. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
27/03/2024
Full time
Desktop Engineer - Milton Keynes Onsite 5 days per week - £35,000 Desktop Engineer required for a leading client based in Milton Keynes. My client is currently seeking a Desktop Engineer to come on board work Full time on client sites. This dynamic and stimulating role centers around supporting academic settings, collaborating with essential stakeholders, and actively seeking ongoing enhancements in technology and procedures. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on laptops and desktops. Key skills, * Previous Desktop Support experience * Handle responsibilities concerning the setup, upkeep, and resolution of issues related to Windows 10/11 OS on laptops and desktops. * Conduct server OS administration tasks. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Offer support for academic hardware & software. * Administer Office 365, including tasks like user account creation, Entra, Exchange Online, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Manage antivirus/security products. * Execute cable patching and utilize remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate robust technical skills, exhibiting proficiency and confidence in managing the aforementioned tasks. * Exhibit outstanding customer service and communication abilities. * Demonstrate a fervent passion for their field and a dedication to delivering high-quality, client-focused service. * Possess or be eligible for DBS clearance. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
People Source Consulting Ltd
Antrim, County Antrim
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
27/03/2024
Full time
Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration & engagement Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Nice to have but not essential Knowledge and demonstrated technical proficiency in SharePoint or Microsoft Teams. General understanding of Microsoft 365 administration principles. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
27/03/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
27/03/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
27/03/2024
Project-based
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 07:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
27/03/2024
Full time
WVNET is seeking to hire a new Telecommunications Network Specialist III to analyze, design, configure, install, deploy and troubleshoot LAN, WAN, Campus networks (mainly Cisco Routers, Switches, Firewalls), associated wireless infrastructure (Extreme, Meraki), VOIP solutions (CUCM, SIP trunks, UCaaS), System Monitoring (SolarWinds NPM) and remote access (VPN ASA, AAA, TACACS, RADIUS), cloud (OCI, Azure, AWS) and associated ongoing maintenance and updating of related hardware and software. This role will address critical organizational needs by: Resolving Technical Debt: Modernizing equipment, eliminating Legacy protocols, and optimizing configurations for improved network performance, reliability, and security. Managing Workload and Complexity: Strategizing to efficiently handle increased operations, new technologies, and remote work demands. Enhancing Security: Implementing next-gen Firewalls, intrusion detection systems, and security protocols to help safeguard our network against cyberattacks, data breaches, and other security risks. Specialized Network Skills: Utilize their specialized skills and expertise, particularly with the ever-evolving Cisco platforms and other network vendor languages, cloud/hybrid computing, Network Function Virtualization among others to optimize network performance. The ideal candidate will be self-motivated, able to multitask and enjoy problem solving. Candidate will be given lead on tasks and assignments to include working daily with local and remote technical and non-technical staff (Network Engineers, DBA's, System Admins, Computer Center Directors, Supreme Court Judges and Clerks, Tax Assessors, Vendors, etc.) to analyze and correct network-related issues. Work Location: Morgantown, WV, 26505 (on-site work required) Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $70,000 - $80,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Bachelor's Degree in Telecommunications, Electronics, Computer Science, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE.Details of relevant experience must be shown in your resume* Required - 6 to 8 years of progressively increasing experience and training in fields closely related to data communication or networking. Required - Cisco Certified Network Professional (CCNP) or Cisco Certified Network Associate (CCNA) with at least 5 years of relevant experience is preferred. Required - 6 to 8 years of hands-on experience is necessary to understand the complex interaction of communication protocols, computer-based networking equipment and associated wiring and electronics required to support the high-speed data transmission demanded by modern communications networks. Demonstrated hands-on proficiency with the Cisco CLI is a must. JOB DUTIES/RESPONSIBILITIES Maintaining and upgrading as needed multiple Operating Systems (Windows, Macintosh, Linux, Windows Server running on desktops, laptops, VMs) and their network-related software (Wireshark, Snort, TMS, ASDM, NMAP, etc.) as well as work to setup, troubleshooting and teardown wired and wireless networks at hotels and similar venues for statewide education & technology-related conferences, and occasional travel to all 55 WV counties (as well as Pittsburgh, PA and Columbus, OH) as needed to install, replace and maintain networking equipment. The Telecommunications Network Specialist III position will also provide training and guidance to TNS I's and TNS II's staff. All telecommunication positions are on call to respond to network emergencies 24/7/365. KNOWLEDGE/SKILLS/ABILITIES Problems encountered require considerable analytical and research skills coupled with an extensive knowledge base of the technology equipment used across the state unified network. Various systems are in use by WVNET and customers, which compounds the problems in providing network services. The design and implementation of new and/or integrated systems requires an in-depth knowledge of both the users' needs and the technologies available to achieve the desired results. Effective, clear and concise communication is the key to understanding the customer's requirements and creating a path forward. The ability to collaborate with teams of people over weeks and months on multiple and technical projects at once. Projects which have many moving parts' and which require accurate and detailed planning and research to avoid system and network outages of mission critical systems. Thorough knowledge of : Internet TCP/IP protocols, both IPv4 and IPv6; LAN and WAN configuration and interconnections; configuring port-channels, BVIs, SVI's and associated configuration; Routers, Switches, Firewalls, wireless access points, VPN and VOIP technologies; building telecommunications wiring, termination and cabling systems. Demonstrated abilities/skills to: think logically in problem troubleshooting while under stress; communication (both verbal/written) to technical and non-technical audiences; meet deadlines; work accurately and follow lengthy, specific directions; use creativity and imagination in technical problem solving; understand complex technical manuals and concepts; script/code in a programming language relevant to networking, whether for doing configuration management, automation, orchestration, monitoring, or management in general. PHYSICAL DEMANDS Frequently, perform two-person dead-lift large communications chassis weighing up to 200 lbs. For example, a Cisco 6509-E weighs between 60lbs empty up to 190lbs loaded, and has exactly 2 handles. Occasional travel to remote location for technical assistance. Often, especially when working at a remote location, there are only 2 people on the team. Therefore, telecommunication specialists must be able to lift and hold smaller Switches/Routers/Servers while the other person screws the brackets to the rack. It's basically a standing shoulder press of between 10 to 25 pounds. Frequently, physically crawl on the floor in order to run cabling beneath sub-floor, as well as climb ladders to work overhead, often above ceiling tiles. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Job title: Solutions Support Engineer III Location: Yeovil Salary: up to £57,000 This is a Full time permanent position working 37.5 - hours a week, Monday - Friday. Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. The site benefits from: * Easy access to travel links * Free parking * Subsidised employee rates at the on-site restaurant As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions. As a Solutions Engineer you will be responsible for: * Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements * Responding to users within set service level agreements (SLA's) * Providing 3rd line technical support and assisting 1st/2nd line support resolution * Meeting agreed build standards * Explaining technical concepts and providing guidance to the Customer * Assisting the 3rd line support team with projects and problem resolution * Assisting the 3rd line support team with Microsoft Windows support where applicable We're looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills/experience: * Ability to write technical documentation for all aspects of the technical infrastructure * Good communication and organisational skills * Detailed knowledge and understanding of Backup technologies and storage solutions * Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes * Strong troubleshooting skills * Knowledge of help desk system and managing service requests/incidents/problems * Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory/Exchange/SQL/Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems Desirable skills/qualifications: * Veritas Netbackup and BackupExec * IBM Spectrum Protect and Spectrum Protect Plus * NetApp Filers * Hitachi Storage * Highly Available storage solutions * SAN Fabric * ITIL certification * Working knowledge of SM9/SNOW or similar As an Employee you will benefit from: * Flexible benefits including, private medical and health insurance, basic cover paid by employer * Free eye test vouchers * Company pension scheme * Income protection after 6 months' service should you be off work due to serious illness * 23 days holiday rising by 1 day per year to max 25 * Option to purchase/sell additional holiday * Life insurance * Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support If you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
26/03/2024
Full time
Technical Team Leader Place of work: On-site - Sheffield, UK Duration: Permanent Hours of work: Shift rotation - 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full life cycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely manner. Be aware of ongoing escalations Be aware of current Major incidents. Manage P1 and P2 Incidents, keeping service managers informed and escalating if required. Technical Competencies: 3rd level technical service experience level is a must. Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments Prior experience in a 24 x 7 Network Operations Centre/Service Desk Environment Excellent problem-solving skills Excellent communication skills (Communication to customers verbal and written is mandatory) 2-5 years' Experience with Windows Server (2012/2016/2019 & 2022) Experience with Monitoring Software Business Competencies: To succeed in this role, you'll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. Ideally, you'll have had at least 12 months experience managing people, including day to day management eg absences, holidays, performance reviews. Mentoring junior colleagues and be responsible for career development Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.