Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
25/04/2024
Full time
Customer/CRM Engineer £75,000 - £85,000 London or Hampshire *2 days in the office per month.* A leading UK retailer are looking for a CRM Engineer/CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
Job title: iGaming Product Manager_Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
25/04/2024
Full time
Job title: iGaming Product Manager_Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
Kirtana consulting is looking for SAP QM with EWM technical role for 6months rolling contract in London. Job description: equired Core Skills: SAP QM+EWM Functional Minimum years of experience: 10 Detailed Job Description: Primary responsibilities for the role of SAP Func SME include: -Drive or support the development of SAP QM technical concepts, supporting the business concepts and business processes with SAP solution ideas and standards. -Document the concept in Key Design Decisions or System Design Documents, align with stakeholder and present jointly with Business to the Design Authority. -Develop solution designs, functional specifications and configurations, based on requirements and user stories, shared by the business roles, mainly Product Owner. -Drive document and work package management in SAP Solution Manager, using Focused Build methodology. -Handle all CSV related needs to get formally approved system documentation. -Identify and prepare test cases, test case documentation, test data and perform unit testing and formal function testing (Screening and SAT). -Support and manage the developer to build any identified WRICEFS. -Perform required customizations (Configuration Guides). -Work in Agile Product Development Team together with PO, Scrum Master, Developer and other functional SAP experts or Business process experts. -Experiences (different per role/team). -Multi-year hands-on experience in SAP Template projects in S/4, matching the responsibilities above -Knowledge in at least 2 of the core process/functional area and related solutions. -SAP Quality Notifications, Integration with QMS Systems, for Planned and/or unplanned events. -SAP Material Inspections, incl. LIMS interface, incl. EWM integration. SAP Release & Certify
24/04/2024
Project-based
Kirtana consulting is looking for SAP QM with EWM technical role for 6months rolling contract in London. Job description: equired Core Skills: SAP QM+EWM Functional Minimum years of experience: 10 Detailed Job Description: Primary responsibilities for the role of SAP Func SME include: -Drive or support the development of SAP QM technical concepts, supporting the business concepts and business processes with SAP solution ideas and standards. -Document the concept in Key Design Decisions or System Design Documents, align with stakeholder and present jointly with Business to the Design Authority. -Develop solution designs, functional specifications and configurations, based on requirements and user stories, shared by the business roles, mainly Product Owner. -Drive document and work package management in SAP Solution Manager, using Focused Build methodology. -Handle all CSV related needs to get formally approved system documentation. -Identify and prepare test cases, test case documentation, test data and perform unit testing and formal function testing (Screening and SAT). -Support and manage the developer to build any identified WRICEFS. -Perform required customizations (Configuration Guides). -Work in Agile Product Development Team together with PO, Scrum Master, Developer and other functional SAP experts or Business process experts. -Experiences (different per role/team). -Multi-year hands-on experience in SAP Template projects in S/4, matching the responsibilities above -Knowledge in at least 2 of the core process/functional area and related solutions. -SAP Quality Notifications, Integration with QMS Systems, for Planned and/or unplanned events. -SAP Material Inspections, incl. LIMS interface, incl. EWM integration. SAP Release & Certify
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
24/04/2024
Full time
Job purpose The technical development lead will guide the continuous development of Vits 's technology in a collaborative, effective and Agile manner leading a multidisciplinary technology team. High-quality software will be delivered using best-of-breed frameworks, such as Laravel, and components to support the requirements of a growing business. Key areas of responsibility collaborating openly and autonomously within a non-siloed, organic business structure leading, coaching and growing a technology team of developers, UI and UX designers to deliver effective software within an Agile environment working with product owners and project managers to establish formal requirements, produce technical specifications and deliver software to an agreed plan identifying appropriate software architecture, approaches, frameworks and components to implement the business requirements safe-guarding the stability, effectiveness and continuity of software development maintaining and managing technical debt, security and compliance of in-house software overseeing Vits 's hardware resources, in collaboration with the IT support partner The role requires experience of implementing software systems which leverage third-party APIs expertise in the traditional PHP stack (PHP/MySQL/HTML/CSS/JavaScript) in modern frameworks such as Laravel or Symphony implementing and working within service-oriented architectures and associated principles and standards, eg SOLID good understanding of test approaches (eg unit versus integration) a pragmatist who can achieve a balance between the creative approach of a developer and the needs of the business The person will be careful, organised and diligent - even meticulous - with a good dose of common sense demanding of high standards, and at ease with demanding people effective - but also efficient - in both the physical and digital realms modestly confident, good-humoured and trustworthy at home in the worlds of art, architecture, craft and design informal but 100% professional, while respecting traditional courtesy and good manners
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
24/04/2024
Full time
candidates who is good with MS Dynamics + Power platform & Power pages Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
You will be: Working closely with Business Analysts , supporting the development of good business and technical requirements. Working closely with internal and external technical teams (delivery, development and test) ensuring the built solution aligns to the agreed design. Working with the Project Management Office , aligning to our delivery strategies. Working with Enterprise Architecture , aligning solutions to our technology strategies. Leading the recommendation of appropriate technologies and architectures to meet requirements for particular projects (within the constraints of Project Needs, Business Needs, Enterprise Architecture and Technology). Ensuring technology options are fully costed, and risks and benefits understood to enable effective decision-making by project teams, sponsors and subject matter experts Ensuring clear handover of agreed design to delivery teams and continued architectural support throughout the delivery and cutover of solutions. Ensuring software vendors and outsourced implementation partners meet the required technology specifications to deliver a quality product, adhering to technical governance . Building and maintaining customer and stakeholder relationships that will support our ability to deliver its mission, its reputation and remain sustainable. Being an agent of change through visible ownership, clear and consistent communication and a focus on benefits realisation . Ensuring compliance with appropriate internal and external governance including quality, health, safety, security and environmental legislation, minimising risk to the business and enhancing our reputation. We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in. About the Candidate Knowledge, Experience and Skills Strong solutions architecture skills and experience Knowledge and experience with hybrid cloud and on-prem environments Exposure to the cyber security aspects of solution architectures Well versed with cloud architecture frameworks and design patterns Knowledge of data architecture and exposure to the pros and cons of various forms of data storage and processing Knowledge and experience with MS Azure solution architectures (esp. IaaS, PaaS and SaaS based solutions) Experience in MS Azure Infra, Networks, Storage, Apps and Azure DevOps Experience with Azure Resource Manager, Resource Groups, Virtual Networks, Azure Virtual Machines, Azure Storage types, PowerShell DSC, Azure Automation, Azure Active Directory (Entra), and Azure Site Recovery Experience in developing and deploying cloud native applications using Azure PaaS Capabilities (App Services Plans, Key Vault, Azure Cosmos DB types) Strong communications , listening and influencing skills (diagrams, written and verbal) Experience in creating solution proposals, statement of work (SOW), presenting and articulating Strong business and technical analysis skills Ability to research existing and new solution components and blueprints to match with solution requirements Ability to use a risk based approach to recommendations on architectures Ability to tailor your approach to the given project/business area/vendor Ability to cope with ambiguity , whilst still striving for the required levels of clarity Understanding that "perfect is the enemy of good" Some experience diagramming with UML and utilising blueprint diagrams Exposure to how business works (ie you have sight outside of just the IT department) Personal Qualities Diligent , resilient and self-reliant Adaptable to different teams and environments Passionate for architecting good solutions within given constraints Self-motivated to drive your own learning (esp. in the MS Azure cloud solutions architecture space) Keen to grow knowledge in self and others through mentoring, coaching and sharing experience. Content not to reinvent the wheel, but to use existing solution sets and blueprints where available, and weave together and tailor where needed
23/04/2024
Full time
You will be: Working closely with Business Analysts , supporting the development of good business and technical requirements. Working closely with internal and external technical teams (delivery, development and test) ensuring the built solution aligns to the agreed design. Working with the Project Management Office , aligning to our delivery strategies. Working with Enterprise Architecture , aligning solutions to our technology strategies. Leading the recommendation of appropriate technologies and architectures to meet requirements for particular projects (within the constraints of Project Needs, Business Needs, Enterprise Architecture and Technology). Ensuring technology options are fully costed, and risks and benefits understood to enable effective decision-making by project teams, sponsors and subject matter experts Ensuring clear handover of agreed design to delivery teams and continued architectural support throughout the delivery and cutover of solutions. Ensuring software vendors and outsourced implementation partners meet the required technology specifications to deliver a quality product, adhering to technical governance . Building and maintaining customer and stakeholder relationships that will support our ability to deliver its mission, its reputation and remain sustainable. Being an agent of change through visible ownership, clear and consistent communication and a focus on benefits realisation . Ensuring compliance with appropriate internal and external governance including quality, health, safety, security and environmental legislation, minimising risk to the business and enhancing our reputation. We are now working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in. About the Candidate Knowledge, Experience and Skills Strong solutions architecture skills and experience Knowledge and experience with hybrid cloud and on-prem environments Exposure to the cyber security aspects of solution architectures Well versed with cloud architecture frameworks and design patterns Knowledge of data architecture and exposure to the pros and cons of various forms of data storage and processing Knowledge and experience with MS Azure solution architectures (esp. IaaS, PaaS and SaaS based solutions) Experience in MS Azure Infra, Networks, Storage, Apps and Azure DevOps Experience with Azure Resource Manager, Resource Groups, Virtual Networks, Azure Virtual Machines, Azure Storage types, PowerShell DSC, Azure Automation, Azure Active Directory (Entra), and Azure Site Recovery Experience in developing and deploying cloud native applications using Azure PaaS Capabilities (App Services Plans, Key Vault, Azure Cosmos DB types) Strong communications , listening and influencing skills (diagrams, written and verbal) Experience in creating solution proposals, statement of work (SOW), presenting and articulating Strong business and technical analysis skills Ability to research existing and new solution components and blueprints to match with solution requirements Ability to use a risk based approach to recommendations on architectures Ability to tailor your approach to the given project/business area/vendor Ability to cope with ambiguity , whilst still striving for the required levels of clarity Understanding that "perfect is the enemy of good" Some experience diagramming with UML and utilising blueprint diagrams Exposure to how business works (ie you have sight outside of just the IT department) Personal Qualities Diligent , resilient and self-reliant Adaptable to different teams and environments Passionate for architecting good solutions within given constraints Self-motivated to drive your own learning (esp. in the MS Azure cloud solutions architecture space) Keen to grow knowledge in self and others through mentoring, coaching and sharing experience. Content not to reinvent the wheel, but to use existing solution sets and blueprints where available, and weave together and tailor where needed
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
19/04/2024
Full time
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
As a Principal .NET Developer, you will report to the Director of Software Engineering based in Cork. You will play a key role in the development, architecture, maintenance, and technical direction of the Connected Services Cloud. You will be part of a growing cross-functional team of Mobile, Web, Embedded software engineers, UI/UX engineers, and product owners. Responsibilities Full end-to-end ownership of software product design and delivery Work closely with internal teams to bring a Quality First mentality and shift testing left. Cultivate a positive attitude and willingness to take on new tasks as they arise. Take part in code reviews for various languages and services Gather and define specifications and requirements based on technical needs. Operate both individually and in Tandem with other team members Work on bug fixing and improving application performance. Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues. Participate in the use of CI, source control, tracking systems, and development tools. Work closely with our Embedded, Mobile, and Web Engineering Managers and Architect on the technical direction of the Cloud. Requirements 8+ years' experience of .NET Experience Designing APIs and distributed systems. Knowledge of orchestration and containerisation technologies (such as Docker and Kubernetes). Knowledge of message queuing technologies and frameworks. Expertise in using observability, monitoring, and analytics technologies to inform choices. Knowledge of CI/CD pipelines and how to incorporate testing frameworks into them. Experience with both relational and non-relational databases (MongoDB, Snowflake, MariaDB, ArangoDB, etc). Backend microservice development experience, encompassing NoSQL, asynchronous messaging (such as Rabbit), and REST. Knowledge of AWS, Azure, and/or Google Cloud Platform, among other cloud providers. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. I am a Principal consultant for Hays Technology, specialising in .NET technologies, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/04/2024
Full time
As a Principal .NET Developer, you will report to the Director of Software Engineering based in Cork. You will play a key role in the development, architecture, maintenance, and technical direction of the Connected Services Cloud. You will be part of a growing cross-functional team of Mobile, Web, Embedded software engineers, UI/UX engineers, and product owners. Responsibilities Full end-to-end ownership of software product design and delivery Work closely with internal teams to bring a Quality First mentality and shift testing left. Cultivate a positive attitude and willingness to take on new tasks as they arise. Take part in code reviews for various languages and services Gather and define specifications and requirements based on technical needs. Operate both individually and in Tandem with other team members Work on bug fixing and improving application performance. Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues. Participate in the use of CI, source control, tracking systems, and development tools. Work closely with our Embedded, Mobile, and Web Engineering Managers and Architect on the technical direction of the Cloud. Requirements 8+ years' experience of .NET Experience Designing APIs and distributed systems. Knowledge of orchestration and containerisation technologies (such as Docker and Kubernetes). Knowledge of message queuing technologies and frameworks. Expertise in using observability, monitoring, and analytics technologies to inform choices. Knowledge of CI/CD pipelines and how to incorporate testing frameworks into them. Experience with both relational and non-relational databases (MongoDB, Snowflake, MariaDB, ArangoDB, etc). Backend microservice development experience, encompassing NoSQL, asynchronous messaging (such as Rabbit), and REST. Knowledge of AWS, Azure, and/or Google Cloud Platform, among other cloud providers. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. I am a Principal consultant for Hays Technology, specialising in .NET technologies, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job title: Gaming Product Manager - Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
19/04/2024
Full time
Job title: Gaming Product Manager - Mandarin speaking Type: Full time Permanent Location: London Overview: Our client, a software company is looking for an experienced Product Manager specialising in interactive gaming business specifically for European regions. As a Product Manager, you will have the expertise in understanding the product and its specifications, requirements, and operations, design the right product concept and UI design that suits the local market, working (supervising) closely with in-house as well as outsourcing technical teams in developing and iterating the product. You should possess an extensive experience and worked on the entire product cycle process within the gaming business and has knowledge in product strategy. What you will do: Conduct market research, competitive analysis and customer feedback to understand the local market demand, and to propose a product strategy that matches business strategy Develop a roadmap for the product vision and business strategy, and to clearly define the product design, engineer/technicality, and to ensure it is in compliance with relevant legal and industry requirements, if applicable Collaborate with cross-functional teams for timely product delivery, and to ensure the product specifications and quality meet the internal objectives and local market demand Oversee and hands-on work on the product development process, from conception to launching, identify and address any product management efficiency issues, and to evaluate product quality based on Real Time data and relevant technology applications Monitor metrics and indicators for product improvement opportunities, take ownership of the product delivery, provide product insights, development and delivery updates Communicate and build good working relationships with external stakeholders for optimal product positioning The ideal candidate: Bachelor's degree and/or above, graduated from business, marketing, computer science, information technology, UX design, or software engineering. Proficiency in product management tools, proven experience in product manager within tech gaming business and demonstrated ability to launch competitive interactive gaming product Experience in European iGaming industry product management roles Attention to details, critical thinking, ability to analyse and interpret data, understanding of market research and data Possess strong communication skills, professional research skills and teamwork skills to harmonise with peers, cross-functional teams, senior management, project players, and customers, and can cooperate with irregular overseas business trips Knowledge of agile development and product management best practices Project People is acting as an Employment Agency in relation to this vacancy.
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
19/04/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
18/04/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
09/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
09/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
Request Technology - Craig Johnson
Washington, Washington DC
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
09/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Microsoft M365 SharePoint and Teams Administrator. Candidate will be responsible for the administration, support, build, implementation, and troubleshooting of both our SharePoint 2019 On-Premises infrastructure as well as oversight of all Microsoft 365 collaboration application (SharePoint Online, Power Platform, Teams) solutions, with a strong focus on standard operating procedures, communication, and security. This position is responsible for system solutions through integration of business, functional, and technical IT process methodology. This individual must be able to take high level direction and formulate plans to achieve business goals and align to both company and Microsoft best practices. Plays a key role in the application development life cycle, including analysis, design, configuration and low coding, unit testing, debugging, and documentation. SharePoint solution enhancements are typically focused on the day-to-day business processes supporting legal and administrative staff. Job duties may include, but are not limited to research, evaluation, and recommendations of enabling technologies. Job responsibilities also include providing production support activities during non-business hours. Responsibilities: SharePoint 2019 On-Premise Farm Management, including assisting in the installation, configuration, upgrade, and maintenance of all existing SharePoint farms. Builds out solutions using proper SDLC procedures, starting within a User Acceptance environment, proving out the solution, and then promoting to Production. Monthly patching, daily monitoring, security compliance, and tier 3 support for tickets. Monitors application and environment performance, troubleshoots issues, and assists in optimizing SharePoint application resources. Plans, documents, and implements disaster recovery testing annually. Leverages migration tools and Powershell to promote solution-ready content up to Production and refreshes Production content down to lower level environments. Helps assist and support the migration of SharePoint environments from on-premise to M365 cloud-based tenant as well as other SaaS applications. Works closely with site owners and stakeholders to facilitate any transition of content and solutions, ensuring minimal disruption to business operations. Works with knowledge services, site owners, and business analysts to understand requirements and contribute to developing functional and technical requirements as well as implementation plans. Ensuring sufficient storage space by performing clean-ups and archiving data and logs. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Contributes to the development and upkeep of training materials and documentation. Identifies opportunities for process efficiencies through automated workflows & updated operating procedures and runbooks. Handles rotational on-call responsibilities for proper escalation of priority incidents and maintains ownership until either resolved or effectively transitioned to the correct technical owner. Develops and maintain application security, design, and documentation according to legal compliance requirements. Maintains up-to-date awareness of current and future directions of business industry and associated technologies. Ability to solicit input from internal and external sources, including the ability to investigate, weigh best practices, and analyzes input and use sound judgment. Provides manager with supporting information and recommendation for key decisions and demonstrates keen judgment in knowing when to escalate for approval. Follows all change management, and all required procedures, per documented Firm and IT policies and procedures. Involved in anticipating problem troubleshooting scenarios and analysing ways in which to avoid the problem completely or greatly mitigate its risk. Qualifications: Strong knowledge of and experience with SharePoint 2019 On-Premise using the Classic Framework. Strong knowledge of Microsoft 365 with specific concentration on SharePoint Online, Microsoft Power Platform, and Microsoft Teams along with other collaboration apps such as Sway, Planner, Stream, and Viva Knowledge of Powershell and SharePoint Management Shell a plus. Ability to participate in all aspects of application SDLC including Agile methodologies with expertise in using Azure Dev Ops and Jira Experience with SharePoint migration and reporting tools such as Sharegate and SharePoint Essentials Toolkit Must participate in daily team scrums and code reviews Must understand Microsoft SQL Server Technologies: Microsoft Visual Studio Code Atlassian Jira Azure DevOps Rest API services JQuery, JavaScript, HTML5, CSS3 React PowerApps
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
08/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.