Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
25/04/2024
Full time
Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
25/04/2024
Project-based
Location: Almelo, Netherlands (Hybrid) Key essential skills: Proven experience in Level 1 desktop support, addressing a variety of IT issues. Familiarity with Windows operating systems and experience in performing system migrations. Strong problem-solving skills and the ability to troubleshoot both hardware and software issues. Excellent communication and interpersonal skills to interact effectively with end-users. Detail-oriented with the ability to follow migration protocols and checklists. Basic knowledge of IT security best practices and data protection regulations. A proactive and self-motivated approach to work, able to work both independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage. Overview: We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets. Role & Responsibilities: Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users. Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems. Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process. Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected. Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support. Document all migration-related activities, issues, and resolutions for future reference. Ensure compliance with IT security policies and data protection regulations throughout the migration process. Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
24/04/2024
Project-based
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES PC TECHNICIAN Great soft skills because there is a lot of client interface Smarts & soft skills are everything Familiarity with SCCM is extremely helpful It's 100% desktop Start out at a six-month duration,but it can be renewed longer Project Tasks Image and configure end-user devices through MECM (SCCM) task sequence Deploy approved applications to endpoints through MECM Software Center Deliver and install endpoint devices and peripherals to end-user location Verify Workstation configuration and application functionality with end-user Troubleshoot any identified issues at the time of verification, or escalate to senior EUE team member Validate network printer installation Confirm presence of required mapped network drives Transfer local data where applicable Reclaim any replaced endpoint and peripherals to return to EUE inventory Communicate hardware deployment/reclaim with Asset Manager Skills Basic/Required Experience supporting Microsoft Windows 10 operating system Working knowledge of Microsoft 365 applications Ability to track and maintain hardware inventory (serial number/asset tag) to be communicated with Asset Manager Ability to lift equipment up to 30 lbs. (endpoint devices, peripherals) Preferred Experience supporting Microsoft Windows 11 operating system Experience with ServiceNow ITSM platform Experience with Microsoft Endpoint Configuration Manager (MECM) VACCINE REQUIRED Need a candidate to install and uninstall Software on 400 PC Laptops, desktops. All windows focused - 2-3 years experience
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A well established organisation based in Carmarthenshire. A family-friendly company that provides entertainment and luxury for guests. Your new role You will be responsible for providing advanced technical support and problem-solving within the organisation. While there is no typical day-to-day routine, your primary focus will be on IT Support and Network Support covering the site of 550 acres. Troubleshoot and repair complex technical issues related to specialised equipment. Provide support for the whole site and be on call for IT Support. Lead and mentor junior technicians, providing training and guidance. Ensure seamless IT support and network services What you'll need to succeed Proficiency in Active Directory and M365 Suite: A solid understanding of Active Directory administration, user management, and group policies Familiarity with Microsoft 365 applications, including Exchange Online, SharePoint, and Teams. Knowledge of Azure (Desirable): While not mandatory, experience with Microsoft Azure services can be a valuable asset. Understanding Azure AD, virtual machines, and cloud infrastructure will enhance your capabilities. Experience with Mobile Device Management (MDM): Managing mobile devices (iOS, Android) within an organisation is crucial. Familiarity with MDM tools such as Intune. Service Desk Software Proficiency (Useful): Having worked with service desk or ticketing systems helps streamline IT support processes. Knowledge of tools like ServiceNow or Jira can be advantageous What you'll get in return A great family friendly organisation, provide great benefits such as: - Staff Discount - Free access to all on site facilities - Employee Reward points - Flexible work options What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.