Are you looking for a role that allows the autonomy to lead as the subject matter expert within problem management?
There's a lot of great things happening at Your Housing Group making it a good time to join the business and get involved. We are currently implementing significant investment into Digital and Organisational transformation and our ICT Team is growing and evolving significantly.
Due to this, there has been an internal promotion meaning we now have an opportunity for a capable Problem Manager to join our collaborative ICT function and primarily focus on managing and resolving major incidents and problems and improving/reporting on Critical Success Factors (CSF's)
Reporting to the Head of Service Delivery, you will work closely and collaboratively with the Change manager, Service Desk, Technical and Applications teams to develop and embed proactive and reactive systems of root cause analysis and resolution.
As Problem Manager here at YHG, your objective will be to create technical stability and significantly reduce the volume of recurring incidents affecting our infrastructure and business systems. You will be responsible for owning the Problem Management process end to end, ensuring strong communication of both of identified root causes and successful permanent solutions to increase confidence and assurance from our business stakeholders.
If you have a majority of the following experience, we would really like to hear from you:
In return we offer a competitive salary of £42,000 - £52,500 (dependant on experience) Plus a great benefits package including - Flexible working, 25 days holiday plus all bank holidays, (plus an option to buy further holidays), pension (matched up to 8%), Life insurance, medical benefits scheme subsidised gym memberships and discounted shopping vouchers /Half price cinema tickets.