Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
18/04/2024
Project-based
Job Title: Infrastructure Support Engineer III Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability * Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles * Able to identify, define and resolve complex issues with Microsoft Windows and Office applications * Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance * Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines * Ability to author documents such as reports, policies, procedures and workflows ESSENTIALS SKILLS/QUALIFICATIONS: * Active Directory * SCCM management & operation (or similar network management system) * Microsoft WSUS (Windows Server Update Services) * Ivanti Security Controls * Ivanti Device and Application Control * Avecto Defendpoint DESIRABLE SKILLS/QUALIFICATIONS: * Citrix based VDI Infrastructure * Administering Licence Servers * Administering Managed Print Servers * ITIL Foundation * MCP/MCSE If you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team. You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS/Switching and Firewalls SDWAN technologies and WAN O365 Intune/SharePoint MS Power Shell IaaS/Paas/SaaS/IaaC System Monitoring Database Support and Power platform
18/04/2024
Full time
Infrastructure Support Engineer- 2nd/3rd Line support, Network, Azure My client are looking for an Infrastructure Engineer to join a rapidly growing Support team. You will be working heavily with the IT Director and Infrastructure Manager on these projects whilst assisting with the day to day running of the support across the business. You will work alongside the 1st-3rd line support engineers and be the point of escalation for any issues users are suffering across the business. You will be supporting over 300 users on site and will be required to work onsite 3 days a week and 2 remotely. Key Skills Azure Infrastructure and AD DNS/Switching and Firewalls SDWAN technologies and WAN O365 Intune/SharePoint MS Power Shell IaaS/Paas/SaaS/IaaC System Monitoring Database Support and Power platform
On-site Support Engineer - Working with a major client in Cambridge Up to £45,000 (depending on experience) Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Experience supporting and managing a primarily Mac based estate, end user both remote and deskside. Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort. Broad and strong technical background with the Mac and Microsoft experience. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to Senior Executive level end-users. Minimum of 3+ years' experience within a similar role. Role and Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed. To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards. To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies. To promote Cyber awareness within the Customers community to help protect customers assets and data. Tech/Qualifications: Mac - OSX Support JAMF Microsoft OS: Windows 7, Windows 10; Microsoft 365; Microsoft Azure; Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
18/04/2024
Full time
On-site Support Engineer - Working with a major client in Cambridge Up to £45,000 (depending on experience) Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Experience supporting and managing a primarily Mac based estate, end user both remote and deskside. Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort. Broad and strong technical background with the Mac and Microsoft experience. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to Senior Executive level end-users. Minimum of 3+ years' experience within a similar role. Role and Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed. To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards. To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies. To promote Cyber awareness within the Customers community to help protect customers assets and data. Tech/Qualifications: Mac - OSX Support JAMF Microsoft OS: Windows 7, Windows 10; Microsoft 365; Microsoft Azure; Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We are currently looking for a IT Support Engineer to provide 1st and 2nd line support on Windows 7&10 and windows server, any experience with ITIL would be highly beneficial as would any exposure to apple products. The role provides excellent career development and also involves various project work. This would be a great opportunity for a helpdesk/service desk/1st line support person to get more exposure to desktop/face to face support and provides genuine career progression. Please forward your CV for further details.
18/04/2024
Full time
We are currently looking for a IT Support Engineer to provide 1st and 2nd line support on Windows 7&10 and windows server, any experience with ITIL would be highly beneficial as would any exposure to apple products. The role provides excellent career development and also involves various project work. This would be a great opportunity for a helpdesk/service desk/1st line support person to get more exposure to desktop/face to face support and provides genuine career progression. Please forward your CV for further details.
Hays Specialist Recruitment
Cardiff, South Glamorgan
Your new company A well established IT consulting company. There is a team of highly experienced IT. professionals that includes help-desk and field engineers, all with extensive years of experience in the IT. industry. They are a reliable firm providing comprehensive outsourced IT. Support services. Their commitment lies in delivering on promises, adhering to agreed costs, and offering solutions tailored to clients' needs. Your new role As a Modern Workplace Consultant, you will collaborate with senior stakeholders to guide organisations through digital transformation. You assess client needs, gather information, analyse data, diagnose system issues, and identify risks. Based on this, you formulate tailored recommendations, write technology plans, and execute projects aligned with the client's objectives. Your role involves presenting findings, assisting with implementation, monitoring success, and training staff on new technology and processes. What you'll need to succeed 2+ years experience using Microsoft 365 Experience of developing technology solutions or being involved in projects where solutions have been designed Demonstrable experience in analytical thinking, communication, written and presentation skills Successful candidates may have worked in technology for 3+ years with a minimum of 2nd/3rd line IT experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted spa treatments 25 days annual leave plus bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/04/2024
Full time
Your new company A well established IT consulting company. There is a team of highly experienced IT. professionals that includes help-desk and field engineers, all with extensive years of experience in the IT. industry. They are a reliable firm providing comprehensive outsourced IT. Support services. Their commitment lies in delivering on promises, adhering to agreed costs, and offering solutions tailored to clients' needs. Your new role As a Modern Workplace Consultant, you will collaborate with senior stakeholders to guide organisations through digital transformation. You assess client needs, gather information, analyse data, diagnose system issues, and identify risks. Based on this, you formulate tailored recommendations, write technology plans, and execute projects aligned with the client's objectives. Your role involves presenting findings, assisting with implementation, monitoring success, and training staff on new technology and processes. What you'll need to succeed 2+ years experience using Microsoft 365 Experience of developing technology solutions or being involved in projects where solutions have been designed Demonstrable experience in analytical thinking, communication, written and presentation skills Successful candidates may have worked in technology for 3+ years with a minimum of 2nd/3rd line IT experience Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends What you'll get in return Annual well-being allowance Cycle to work scheme Casual dress code Death in Service Employee Assistance Programme Employee Referral Programme Enhanced Maternity, Paternity, and Adoption pay Enhanced Sickness Scheme Flexible working approach: Hybrid or fully remote Free on-site parking Paid charity volunteer days Paid leave for training 50% off gym memberships + discounted spa treatments 25 days annual leave plus bank holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Field service deliverables * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/04/2024
Full time
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills: * Previous 2nd Line experience * Experience working with Routers, Switches and wireless access points * Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. * Conduct administration tasks for server operating systems. * Collaborate with RDS, Citrix, and Hyper-V technologies. * Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. * Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. * Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Field service deliverables * Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. * Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. * Tackling issues with existing POS (Point of Sales) infrastructures. * Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. * Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. * Generating detailed client reports. * Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
18/04/2024
Full time
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
18/04/2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
18/04/2024
Full time
Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus I have an exciting opportunity to join a well-established organisation as a Senior SysOps Engineer! you will be working on business-critical, high-load transactional systems, bringing your expertise in managing an environment built largely on Microsoft and VMware technologies. Responsibilities: Managing and supporting infrastructure in both on-prem and cloud environments Making sure components are optimised for availability & performance. Deep diving into security features to ensure the security of our systems and data. Automating manual or repetitive tasks as much as possible, for example with SCORCH; Handling both BAU activities and project work Ensuring system stability during extreme peaks. Experience/skills required: years in a similar role, or longer doing 2nd/3rd line support. You have a strong understanding of scalable web systems. You have a deep understanding of Windows Server and Domain Infrastructure including AD DS, DNS, NPS, DFS, GPO, and PKI. You're well-versed in managing VMware server virtualisation or another production-ready Hypervisor utilising enterprise-grade features (SAN, HA, vMotion, Fault-Tolerance, clustering etc). You're familiar with managing applications running .NET 4.8 or dot.NET Core under IIS You're on top of networking and connectivity, including BGP, and LACP. You're an advocate for security topics, including threat analysis, security scanning - setup and analysis of results. Experienced in Scripting and automation in PowerShell or similar. Experienced with monitoring systems such as SCOM, Splunk and the TIG stack. Desirable: Hands-on experience with traffic management or load-balancing systems. Experience in managing workloads in the public cloud (Azure or AWS). Good understanding of Linux operating systems. Crash dump analysis. Experience with PostgreSQL/MSSQL. Familiarity with Redis and Elastic Search. Senior SysOps Engineer - Nottingham/remote - up to £50,000 plus package & on-call bonus
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
17/04/2024
Full time
Service Desk Engineer - Manufacturing Company - £38k + Package 2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions. Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable. This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies. An excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic. Overview: Permanent role with a salary of up to £38k basic + benefits package. Fully onsite position, no hybrid options available. Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team. Working hours are Monday-Friday, 8:00am - 4:30pm. Available for out of hours support for any critical production issues. Requirements: Experience providing 2nd line technical support and desk side support Windows Server/Print Services Active Directory Advanced knowledge in Computer Hardware Advanced knowledge in Common Software applications Advanced knowledge in Microsoft Operating system Proficient knowledge in Printer Hardware Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices Proficient knowledge in Ticketing software Microsoft Office & Office 365 applications Desired Skills: VMware virtualisation knowledge. Network and server hardware and components IT qualifications may include A+ Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in desktop area Microsoft Office Specialist (MOS) certification
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
16/04/2024
Full time
2nd Line Support Engineer - Poole - £ 37 ,000 Excellent opportunity for a passionate 2nd Line IT Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 12 months commercial experience providing technical support and should be comfortable working both individually and as part of a team. The role will involve troubleshooting, supporting and maintaining a wide range of systems. The successful candidate will be joining but established support team and will be given the opportunity to expand their skill set. As well as competitive salaries our client offers a comprehensive benefits package. Skills required: Active Directory Microsoft Exchange Cloud (Azure, AWS or Google cloud) Office 365 Windows Server Sever Virtualisation (HyperV/VMWare) Routing/switching Must be eligible for SC clearance If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson or email (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
16/04/2024
Full time
Job Title: Network Engineer Type of role: Permanent Location: Birmingham Salary: up to £46,500 + benefits Flint UK is looking for a Network Engineer to join our one of our telecom's clients, based in Birmingham on a full time, permanent basis. This role will involve understanding in depth the vulnerabilities and vuln classes present carrier-grade telecoms kit that has just been or is just about to be deployed into the UK. This will include time and space to conduct novel and self-directed research - supported by your team and team lead. Successful candidates will get to have a unique experience working on or supporting the latest ground-breaking cyber security and networking technologies on a national and international scale. This opportunity will allow those involved to have first-hand exposure to the latest technologies via the research and development that we are undertaking to secure our telecommunications networks, in order to keep the UK, the safest place to live and do business online. About You Experience working with. Aruba networking. Installation and local configuration of Switches. Integration and management with Aruba Central. RADIUS integration ClearPass and/or 802.1x port based access control Juniper Firewall solutions. Installation and configuration Integration with Security Director for device and policy management Azure Networking, including Express Route management and monitoring Understanding of network operations and management. Understanding of optical networking technology and standards. Understanding of relevant industry best practice such as fault management, change management and configuration management. Experience of operating in telecoms environments eg previous experience in a Network Operator. Good communication and knowledge sharing ability, including upskill and mentoring of 1st and 2nd line support teams. Ability to collaborate with other disciplines to facilitate delivery of our objectives. Proactive approach to solving complex problems and finding innovative solutions to them. Provide 3rd line support to the support team. Assist with the design and testing of disaster recovery procedures for our network services. Understanding of commercial and IPR sensitivities when working with suppliers and operators. Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety. Successful Applicants must be able to commute to the offices in Birmingham at least twice a week. We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency, and security requirements are more tightly defined than others. To work in this role, you will need to have a SC clearance with no restrictions, or you must have the ability to obtain a SC clearance.
Harvey Nash is delighted to be partnering exclusively with the University of Leeds to recruit a Senior Linux Engineer for their Professional Services team The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. You will play a pivotal role in supporting the Linux estate, ensuring that the environments are configured, secure and operating effectively. This role plays an integral part in enablement at the university for learning, teaching, research and the support teams. The ideal candidate will be enthusiastic, able to identify technical debt and take the initiative to improve these areas while focusing on project-based work, providing advanced technical support for Linux related issues. Experience of interest: Providing 2nd and 3rd line support for Linux-based systems primarily on RHEL or Debian Leading Linux based projects such as infrastructure enhancements for Server and Storage Performance and reliability monitoring and optimisation of Linux systems using industry best practices Identifying areas for improvement, liaising with teams across a business to implement the improvements Supporting Linux systems hosting business-critical services Strong communication and stakeholder management skills Provisioning and support Red Hat Satellite and Puppet would be desirable but not essential Knowledge or experience supporting automation tools such as Ansible, Terraform, Kubernetes would be beneficial £37,099 - £44,263 | WFH - 4 days | 26 days holiday + 16 campus closed days | 21.6% employer pension contribution | Career progression opportunities | + Plenty more fantastic benefits. If this is of interest, please apply within - alternatively, reach out to the recruiter directly
15/04/2024
Full time
Harvey Nash is delighted to be partnering exclusively with the University of Leeds to recruit a Senior Linux Engineer for their Professional Services team The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy. You will play a pivotal role in supporting the Linux estate, ensuring that the environments are configured, secure and operating effectively. This role plays an integral part in enablement at the university for learning, teaching, research and the support teams. The ideal candidate will be enthusiastic, able to identify technical debt and take the initiative to improve these areas while focusing on project-based work, providing advanced technical support for Linux related issues. Experience of interest: Providing 2nd and 3rd line support for Linux-based systems primarily on RHEL or Debian Leading Linux based projects such as infrastructure enhancements for Server and Storage Performance and reliability monitoring and optimisation of Linux systems using industry best practices Identifying areas for improvement, liaising with teams across a business to implement the improvements Supporting Linux systems hosting business-critical services Strong communication and stakeholder management skills Provisioning and support Red Hat Satellite and Puppet would be desirable but not essential Knowledge or experience supporting automation tools such as Ansible, Terraform, Kubernetes would be beneficial £37,099 - £44,263 | WFH - 4 days | 26 days holiday + 16 campus closed days | 21.6% employer pension contribution | Career progression opportunities | + Plenty more fantastic benefits. If this is of interest, please apply within - alternatively, reach out to the recruiter directly
2nd line Linux Systems Engineer £35,000 to £45,000 Are you a skilled problem solver with a knack for time management? Do you thrive working independently or collaboratively in a team? If so, we have an exciting opportunity for you to join our dynamic company as a Linux Systems Engineer. Key Responsibilities: Utilise your expertise in Linux operating systems, including RHEL/CentOS 6, 7, and 8. Implement and manage open-source tools like Puppet, Ansible, and Foreman for efficient automation. Execute Linux patching systems using tools such as Spacewalk and Satellite. Oversee application management and distribution across Linux estates. Essential Skills: Minimum of 2 years' experience in a Linux engineering environment. Proficient in Scripting languages like Bash, Python, and Perl. Experience with version control software, preferably Git. Familiarity with Microsoft Operating Systems (Server 2012, 2016, 2019) and Windows 10. Knowledge of automation technologies like Terraform or Jenkins. Desired Skills: Networking expertise, including LAN, WAN, Cisco switching, Juniper, and Fortinet security products. Database administration skills (MySQL, PostgreSQL, MariaDB, or InfluxDB). Familiarity with Microsoft Active Directory, Group Policies, and Cloud solutions (Azure, O365, etc.). Experience in virtualisation management (VMware, XenServer, OpenStack, RHV, or Hyper-V). Understanding of PKI and certificate services. What We Offer: Exciting and dynamic work environment with renowned customers and partners. Generous benefits package, including 32 working days holiday, healthcare scheme, and pension contributions. Perkbox employee incentive scheme and annual professional development plan. Hybrid/flexible working options and onsite parking. Opportunities for career growth and training. Cycle to work scheme and a recommend a friend scheme with rewards up to £1500. Ready to join our team? Apply now and become a key player in our innovative and growing company!
15/04/2024
Full time
2nd line Linux Systems Engineer £35,000 to £45,000 Are you a skilled problem solver with a knack for time management? Do you thrive working independently or collaboratively in a team? If so, we have an exciting opportunity for you to join our dynamic company as a Linux Systems Engineer. Key Responsibilities: Utilise your expertise in Linux operating systems, including RHEL/CentOS 6, 7, and 8. Implement and manage open-source tools like Puppet, Ansible, and Foreman for efficient automation. Execute Linux patching systems using tools such as Spacewalk and Satellite. Oversee application management and distribution across Linux estates. Essential Skills: Minimum of 2 years' experience in a Linux engineering environment. Proficient in Scripting languages like Bash, Python, and Perl. Experience with version control software, preferably Git. Familiarity with Microsoft Operating Systems (Server 2012, 2016, 2019) and Windows 10. Knowledge of automation technologies like Terraform or Jenkins. Desired Skills: Networking expertise, including LAN, WAN, Cisco switching, Juniper, and Fortinet security products. Database administration skills (MySQL, PostgreSQL, MariaDB, or InfluxDB). Familiarity with Microsoft Active Directory, Group Policies, and Cloud solutions (Azure, O365, etc.). Experience in virtualisation management (VMware, XenServer, OpenStack, RHV, or Hyper-V). Understanding of PKI and certificate services. What We Offer: Exciting and dynamic work environment with renowned customers and partners. Generous benefits package, including 32 working days holiday, healthcare scheme, and pension contributions. Perkbox employee incentive scheme and annual professional development plan. Hybrid/flexible working options and onsite parking. Opportunities for career growth and training. Cycle to work scheme and a recommend a friend scheme with rewards up to £1500. Ready to join our team? Apply now and become a key player in our innovative and growing company!
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
12/04/2024
Full time
2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment! Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region. Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base. This is a VIP ( and very cool !) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations. We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers. Requirements: At least 24 months previous IT support experience in a 2nd Line capacity Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration. Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc Ability to install and configure hardware, software and operating systems Proficient in basic TCP/IP switching and network administration, DHCP/DNS Ability to troubleshoot and solve technical problems independently. Good understanding of PC hardware set-up and configuration A Driving Licence is Essential & a DBS Check will be required Qualifications: The following certifications are desirable but not necessarily essential. Microsoft Professional Certifications ITIL Foundation
2nd Line IT Support Engineer - Bristol area/Gloucestershire | South West Hybrid Role - part office (2 days), part wfh (3 days), part Field Based (once a month) Permanent Salary is up to £31,000 + Bonus + Overtime (if required/not essential) + fantastic other company benefits, excellent opportunities to learn, build skills and fantastic long term career progression An exciting new role has arisen to join a market leading IT solutions provider who support across SME to enterprise clients across the region. Joining a team, you will provide the highest level of support to customers and be involved in upgrade projects for an established & growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously in an IT Field Service Based role. The company have a fantastic company culture, and heavily invest in their employees. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression. We are seeking a motivated and committed 2nd Line Support Engineer who ideally has worked for a Managed Services Provider, supporting and delivering excellent customer service to external companies, who would like to join an organisation that will certainly return a bright future. Daily Duties and Responsibilities (not limited to!): Troubleshooting 2nd Line Support tickets within a team, dealing with more complex issues that have been escalated from the 1st Line Engineers, proactively monitoring the queue to ensure actions and resolutions within company SLAs to their customers are met Occasionally attending client sites (when required), this can be to deliver IT Services physically, equipment and potentially perform troubleshooting or fault resolution, delivering a high standard of service and being a representative of the Solutions Provider. Maintaining excellent customer service and support, building relationships externally with clients, taking ownership of the support process end to end, and internally to stakeholders and assisting 1st Line Engineers, under the support of a Team Leader Experience and Requirements: At least 24 months in a recent 2nd Line IT Support Engineer position Driving Licence is essential (Automatic is fine) A DBS will be required as part of your successful onboarding Experience supporting and troubleshooting Microsoft Applications, Exchange, 365, Teams, OneDrive, Active Directory, Group Policy etc Windows Server experience, 2012 > 2019, patching, PPM and DR Reports Basic Networking experience, DNS, DHCP, TCP/IP, switching, routing and Firewall configuration, VPN and WAN environments
12/04/2024
Full time
2nd Line IT Support Engineer - Bristol area/Gloucestershire | South West Hybrid Role - part office (2 days), part wfh (3 days), part Field Based (once a month) Permanent Salary is up to £31,000 + Bonus + Overtime (if required/not essential) + fantastic other company benefits, excellent opportunities to learn, build skills and fantastic long term career progression An exciting new role has arisen to join a market leading IT solutions provider who support across SME to enterprise clients across the region. Joining a team, you will provide the highest level of support to customers and be involved in upgrade projects for an established & growing client base. We are looking for a candidate that has excellent technical and interpersonal skills with, preferably with experience working for a IT solutions provider previously in an IT Field Service Based role. The company have a fantastic company culture, and heavily invest in their employees. This is a fantastic opportunity to join a successful and established organisation that can offer a long term career with consistent learning and progression. We are seeking a motivated and committed 2nd Line Support Engineer who ideally has worked for a Managed Services Provider, supporting and delivering excellent customer service to external companies, who would like to join an organisation that will certainly return a bright future. Daily Duties and Responsibilities (not limited to!): Troubleshooting 2nd Line Support tickets within a team, dealing with more complex issues that have been escalated from the 1st Line Engineers, proactively monitoring the queue to ensure actions and resolutions within company SLAs to their customers are met Occasionally attending client sites (when required), this can be to deliver IT Services physically, equipment and potentially perform troubleshooting or fault resolution, delivering a high standard of service and being a representative of the Solutions Provider. Maintaining excellent customer service and support, building relationships externally with clients, taking ownership of the support process end to end, and internally to stakeholders and assisting 1st Line Engineers, under the support of a Team Leader Experience and Requirements: At least 24 months in a recent 2nd Line IT Support Engineer position Driving Licence is essential (Automatic is fine) A DBS will be required as part of your successful onboarding Experience supporting and troubleshooting Microsoft Applications, Exchange, 365, Teams, OneDrive, Active Directory, Group Policy etc Windows Server experience, 2012 > 2019, patching, PPM and DR Reports Basic Networking experience, DNS, DHCP, TCP/IP, switching, routing and Firewall configuration, VPN and WAN environments
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
12/04/2024
Project-based
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance
12/04/2024
Full time
Service Desk Team Leader Tannochside, Glasgow - Onsite £30,000 - £35,000 + 15% Shift Allowance + Overtime 4 days on 4 days off shift pattern including day and night shifts My client are looking for an experienced Team Leader to support an existing 24/7 Service Desk team. This is an opportunity to work with some of the key critical organisations in the UK. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Services policies, procedures and best practices. Job Description: The Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of the shift team Drive continuous improvements in service Own operational handover to ensure all activity are actioned and communicated effectively Required Skills/Experience: Proven experience leading service teams within a technical environment Experience dealing with 3rd Party Suppliers, escalating where appropriate, to ensure timely resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance