Request Technology
Tampa, Florida
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.