NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
28/03/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Senior Control System Architect (Scada) Woking (Hybrid working 3 days per week onsite) £75,000 Must hold current SC or be eligible for and willing to obtain SC clearance. Can you unlock the potential of power transmission as a Senior Control System Architect! In this pivotal role, you will spearhead the design and implementation of Power Transmission SCADA and Data Historian systems. Working collaboratively with a dynamic team, you'll be at the forefront of technical guidance, ensuring the delivery of high-quality solutions within optimal timeframes and costs. Key Responsibilities: Collaborate closely with stakeholders and suppliers to achieve project goals. Take ownership of producing top-notch solutions while optimizing delivery time and cost. Ensure system designs align with business requirements and adhere to Architecture Principles. Provide actionable insights and proposals to the project leadership team. Work collaboratively with Product Owners, Technical Product Owners, Delivery managers, Engineers, Test Engineers, and Customer Experience Designers. Take responsibility for delivering technical artifacts and effectively communicate project risks. Manage and guide teams while handling customer and stakeholder interactions. Key Skills/Knowledge/Experience: Extensive experience in Control Systems, particularly Electrical Control Systems (eg, GE AEMS, PowerOn Reliance, Alstom, etc.). In-depth understanding of Operations Technologies, including SCADA, RTU, Telemetry, and Substation Automation. Excellent knowledge of Data Historians such as OSI PI, GE Proficy. Proficiency in control room protocols (ICCP, C37.118, IEC 60870-5-104/101, Modbus, etc.). Strong understanding of databases (Oracle, SQL, Cosmos DB). Ability to engage with stakeholders, perform Feasibility and Analysis, and create high-level design documents. Expertise in Industrial and IT Networks protocols, VLAN, VPN, DMZ, Firewalls, Switches, Load balancers, and related standards (ISA 95). Clear understanding of Enterprise and Secure networks, with the ability to delineate system needs. Expertise in Electrical Power Systems, Substation Engineering, and Electrical Networks. Familiarity with System Operator specifics like RTU, PMU, Inertia Monitoring, and Balancing. Experience in integrating applications with different systems using Web Services (REST/SOAP API). Robust understanding of NIST/NIS-D Security Requirements and Compliance, with knowledge of IDS. Excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a multi-disciplinary team. Demonstrated ability to recognize and communicate project risks and adapt to changing priorities. SC Clearance or eligibility for SC Clearance is a must. It would be advantageous if you had an understanding of Settlements, Renewable Energy, etc.
28/03/2024
Full time
Senior Control System Architect (Scada) Woking (Hybrid working 3 days per week onsite) £75,000 Must hold current SC or be eligible for and willing to obtain SC clearance. Can you unlock the potential of power transmission as a Senior Control System Architect! In this pivotal role, you will spearhead the design and implementation of Power Transmission SCADA and Data Historian systems. Working collaboratively with a dynamic team, you'll be at the forefront of technical guidance, ensuring the delivery of high-quality solutions within optimal timeframes and costs. Key Responsibilities: Collaborate closely with stakeholders and suppliers to achieve project goals. Take ownership of producing top-notch solutions while optimizing delivery time and cost. Ensure system designs align with business requirements and adhere to Architecture Principles. Provide actionable insights and proposals to the project leadership team. Work collaboratively with Product Owners, Technical Product Owners, Delivery managers, Engineers, Test Engineers, and Customer Experience Designers. Take responsibility for delivering technical artifacts and effectively communicate project risks. Manage and guide teams while handling customer and stakeholder interactions. Key Skills/Knowledge/Experience: Extensive experience in Control Systems, particularly Electrical Control Systems (eg, GE AEMS, PowerOn Reliance, Alstom, etc.). In-depth understanding of Operations Technologies, including SCADA, RTU, Telemetry, and Substation Automation. Excellent knowledge of Data Historians such as OSI PI, GE Proficy. Proficiency in control room protocols (ICCP, C37.118, IEC 60870-5-104/101, Modbus, etc.). Strong understanding of databases (Oracle, SQL, Cosmos DB). Ability to engage with stakeholders, perform Feasibility and Analysis, and create high-level design documents. Expertise in Industrial and IT Networks protocols, VLAN, VPN, DMZ, Firewalls, Switches, Load balancers, and related standards (ISA 95). Clear understanding of Enterprise and Secure networks, with the ability to delineate system needs. Expertise in Electrical Power Systems, Substation Engineering, and Electrical Networks. Familiarity with System Operator specifics like RTU, PMU, Inertia Monitoring, and Balancing. Experience in integrating applications with different systems using Web Services (REST/SOAP API). Robust understanding of NIST/NIS-D Security Requirements and Compliance, with knowledge of IDS. Excellent communication and interpersonal skills, with the ability to work independently and collaboratively in a multi-disciplinary team. Demonstrated ability to recognize and communicate project risks and adapt to changing priorities. SC Clearance or eligibility for SC Clearance is a must. It would be advantageous if you had an understanding of Settlements, Renewable Energy, etc.
Requirements Engineer Contract! Are you a motivated, self-starter with SAFe experience? We're looking for someone like you to play a key role in our clients Electronics Engineering Team. Your mission? To ensure project success and support our scrum teams. What You'll Do: Collaborate closely with Project Managers and stakeholders. Translate requirements into solution designs. Develop backlogs with Technical Product Owners. Maintain requirements for traceability and track metrics. What You Bring: Business or executive management experience. Proven technology portfolio and project management skills. Ability to manage multiple scrum teams effectively. Excellent communication skills. Dedication to efficiency and productivity. SAFe certifications are a plus! This is primarily a remote role with occasional travel. Ready to make an impact? Apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Requirements Engineer Contract! Are you a motivated, self-starter with SAFe experience? We're looking for someone like you to play a key role in our clients Electronics Engineering Team. Your mission? To ensure project success and support our scrum teams. What You'll Do: Collaborate closely with Project Managers and stakeholders. Translate requirements into solution designs. Develop backlogs with Technical Product Owners. Maintain requirements for traceability and track metrics. What You Bring: Business or executive management experience. Proven technology portfolio and project management skills. Ability to manage multiple scrum teams effectively. Excellent communication skills. Dedication to efficiency and productivity. SAFe certifications are a plus! This is primarily a remote role with occasional travel. Ready to make an impact? Apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
28/03/2024
Full time
Senior Software Engineer - (RL7309) Job Title - Senior Software Engineer Reference - RL7309 Salary - Competitive Benefits - Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location - Paignton The Client - Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. They offer a collaborative and friendly environment, and benefit from excellent retention. The Role - You will be a member of the Positioning Technology (PT) Software Engineering team focusing on innovative design, development and support of software applications for both current and next generation Positioning, Navigating and Timing Simulation test solutions. The role will report directly to one of the Software Team Managers and will have a close working relationship with peer level Project Management Office (PMO), Product Marketing, Engineering and Services team members. Key Responsibilities: Play a technical role in assigned Software projects as a member of the Software team. Contribute to the software development life cycle from its design to implementation and validation. Work as part of the software and/or multi-disciplined Engineering teams to deliver projects and programs. Play a role in developing and defining new product concepts and ideas for both Product and Services. Connect with other functional areas within the organization to drive technical solutions Education: Bachelor's degree in Software Engineering, Computer Engineering, Computer Science, or a similar discipline preferred Job Requirements: Longstanding, demonstrable experience of working within a structured engineering environment that includes Requirements Analysis/Definition, Design/Implementation, Defect Tracking, and Testing Good knowledge of modern C++. Experience using high level/Scripting languages eg Python, Perl, bash Good understanding of Linux based operating systems architecture and how to optimize applications for performance Experience developing multi-core/multi-threaded applications Can effectively apply client's ISO accredited Product Realisation Process (PRP) Desired: Digital Signal Processing experience Programming for Real Time operating systems Knowledge of GNSS signals Knowledge or experience in Visual Studio® product Good knowledge of Object-Oriented software principles Knowledge of configuration management tools and software version control Knowledge of CI best practice Ability to contribute to and eventually lead multi-disciplinary projects through the Project Realisation Process Personal Attributes: Concise, clear and professional communication Communicates effectively, listens sensitively, adapts communication to audience and fosters effective communication with others. Initiative - steps up and takes action without being asked. Looks for opportunities to make a difference. Resourcefulness - adapts to new/difficult situations and devises ways to overcome obstacles. Decisive, determined and persistent - demonstrating both individual and collective ownership. Leading by example and results oriented - focus is on getting to the desired outcome. Additional demonstrable leadership traits. Consistency of approach. Good organizational skills Creativity - original/innovative thinker, ability to go beyond traditional approaches. To apply for this Senior Software Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Senior Product Manager - Staffordshire - 62,00 If you are a keen sports fan this is one is for you and not to be missed ! (This is a hybrid role and you must be able to be in the office 3 days a week in Staffordshire) JOB PURPOSE You will be part of the dedicated International Sports Product Team who are responsible for the day-to-day oversight of the clients next generation of sports business applications and client branded eCommerce platforms for their clients and partners. They are currently at an exciting time where they are re-platforming their systems in new modern technologies. WHAT YOU WILL BE DOING Guidance of other Product Managers to include coaching, continuous professional development, recognizing individual strengths and peer reviews. To build excellent relationships with all internal and external customers To gain a comprehensive understanding of external business customers and their system needs through qualitative and quantitative analysis To identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the Director of Product To drive product solutions with regards to goals, business case, functional requirements, design and user interface To define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation required To work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams Must be able to work overtime as and when required including international travel and attending conference calls with international team members. WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS) You will be fluent in English You will have proven commercial product management experience You will have proven experience of working in an Agile framework, SAFe will be an advantage You will have proven experience within a B2C environment You will have proven experience of working on business-to-business software projects You will have experience in working with remote stakeholders You will have strong quantitative qualitative analytical abilities You will have an interest in software/online technologies You will have a solid understanding of B2B and B2C technologies Preferably educated to degree level Experience with E-commerce Product Management will be an advantage Experience with the Ticketing industry will be an advantage Experience with Sporting Venues and/or Tournaments systems will be an advantage Holding a Certified Product Owner certification will be an advantage Must be willing to travel on company business
27/03/2024
Full time
Senior Product Manager - Staffordshire - 62,00 If you are a keen sports fan this is one is for you and not to be missed ! (This is a hybrid role and you must be able to be in the office 3 days a week in Staffordshire) JOB PURPOSE You will be part of the dedicated International Sports Product Team who are responsible for the day-to-day oversight of the clients next generation of sports business applications and client branded eCommerce platforms for their clients and partners. They are currently at an exciting time where they are re-platforming their systems in new modern technologies. WHAT YOU WILL BE DOING Guidance of other Product Managers to include coaching, continuous professional development, recognizing individual strengths and peer reviews. To build excellent relationships with all internal and external customers To gain a comprehensive understanding of external business customers and their system needs through qualitative and quantitative analysis To identify and research market opportunities through existing and cutting-edge technologies presenting findings and recommendations back to the Director of Product To drive product solutions with regards to goals, business case, functional requirements, design and user interface To define product specifications using clear, consistent and unambiguous user stories and acceptance criteria with any supporting documentation required To work closely with Clients, Business Representatives, Engineers, Architecture, QA, Design, Project Management and Support teams Must be able to work overtime as and when required including international travel and attending conference calls with international team members. WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS) You will be fluent in English You will have proven commercial product management experience You will have proven experience of working in an Agile framework, SAFe will be an advantage You will have proven experience within a B2C environment You will have proven experience of working on business-to-business software projects You will have experience in working with remote stakeholders You will have strong quantitative qualitative analytical abilities You will have an interest in software/online technologies You will have a solid understanding of B2B and B2C technologies Preferably educated to degree level Experience with E-commerce Product Management will be an advantage Experience with the Ticketing industry will be an advantage Experience with Sporting Venues and/or Tournaments systems will be an advantage Holding a Certified Product Owner certification will be an advantage Must be willing to travel on company business
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
27/03/2024
Project-based
Job Title: Technical Author Responsibilities: To write technical documentation in Standard Generalised Mark-up Language (SGML), Extensible Mark-up Language (XML) and traditional formats for the Company's products in accordance with individual contractual requirements To enable safe and effective operation and repair of the equipment. The role covers the whole product life cycle through design, development and in-service support. Skillset/experience required: Experienced in the production of technical documentation with a detailed knowledge of MoD publication standards ASD S1000D and AESP. Ideally qualified to HND/HNC or equivalent level in an engineering related subject or ex forces senior technician. Knowledge of SGML editing software (Arbortext Epic), Common Source Data Bases (CSDB for S1000D) and Desktop Publishing systems. Ability to communicate effectively with ILS Managers and Design Engineers. Ability to work independently, taking ownership for packages of work in terms of scheduling and status reporting in order to meet Company and Customer expectations. Demonstrate a writing ability for new, complex and original work. Able to support more than one project at a time. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Full Stack Software Engineer London, Remote/Hybrid Up to £90,000 Would you be interested in joining a scale-up technology consultancy as a Senior Software Engineer? This organisation work with some of the biggest brands in finance, retail and logistics. This an extremely exciting opportunity to embark on a journey as one of early first Senior hires and have significant impact in the development of market leading web and mobile applications. What does the role entail? Take ownership of the product architecture and work closely with product managers, designers, and engineers to set the technical direction and create software optimized for business metrics. Product highly reliable ad performant code with appropriate monitoring and alerting. Conduct design and code reviews to ensure reliability, maintainability, and alignment with industry standards and best practices. Design, develop, and maintain software solutions that drive our client's products and services forward. Experience required? Full stack with a focus on AWS, Node.js, and Typescript Strong proficiency building intuitive web applications in Typescript. Experience in understanding and architecting complex code bases. Understanding of containerization and orchestration (Docker or Kubernetes). Familiarity with DevOps and deployment processes. Proficient in effectively engage stakeholders at all levels What's in it for me? Up to £90,000 base salary Discretionary Bonus Access to Equity after 2 years in service Private health care Apply now, or contact (see below) for more information
27/03/2024
Full time
Full Stack Software Engineer London, Remote/Hybrid Up to £90,000 Would you be interested in joining a scale-up technology consultancy as a Senior Software Engineer? This organisation work with some of the biggest brands in finance, retail and logistics. This an extremely exciting opportunity to embark on a journey as one of early first Senior hires and have significant impact in the development of market leading web and mobile applications. What does the role entail? Take ownership of the product architecture and work closely with product managers, designers, and engineers to set the technical direction and create software optimized for business metrics. Product highly reliable ad performant code with appropriate monitoring and alerting. Conduct design and code reviews to ensure reliability, maintainability, and alignment with industry standards and best practices. Design, develop, and maintain software solutions that drive our client's products and services forward. Experience required? Full stack with a focus on AWS, Node.js, and Typescript Strong proficiency building intuitive web applications in Typescript. Experience in understanding and architecting complex code bases. Understanding of containerization and orchestration (Docker or Kubernetes). Familiarity with DevOps and deployment processes. Proficient in effectively engage stakeholders at all levels What's in it for me? Up to £90,000 base salary Discretionary Bonus Access to Equity after 2 years in service Private health care Apply now, or contact (see below) for more information
Spectrum IT Recruitment (South) Ltd
Willand, Devon
Digital Product Owner Cullompton, Devon - 2+ times per week in office £50,000 to £60,000 - Company bonus, Private Healthcare We are recruiting for a Digital Product Owner on behalf of a long-standing client of ours based in Willand, Devon. Their IT and Digital team has evolved hugely and experienced remarkable growth in the last 3 years, this role is at the forefront of driving innovation in our digital landscape. As a company deeply rooted in people-centric values, they foster a flexible and productive office culture, allowing up to 3 days of remote work. Enjoy a host of perks, including quarterly bonuses, private healthcare, 25+ days of holiday, and a subsidised on-site restaurant. Since their inception in 1991, we've proudly led the UK's wholesale garment distribution industry, driven by a team of 300+ dedicated members committed to delivering unparalleled customer service. Taking a lead role within the Digital team, your focus will be on crafting new features primarily for our website while contributing to broader IT functions. We welcome candidates from diverse digital backgrounds, with a preference for those well-versed in Ecommerce, customer interactions, and delivering a multitude of new features and designs. Responsibilities: Develop and maintain product roadmaps, prioritising features and enhancements. Take a lead role within the Digital team, conducting Agile ceremonies. Deliver solutions from inception to launch, working as part of cross functional teams. Writing user stories and acceptance criteria Collaborate with UX designers, with the ability to identify great UX! Requirements: Product Owner/Manager background needed! Working directly with customers, understanding key pain points and difficulties Good well rounded technical knowledge of architecture and technical constraints within a development environment Agile methodologies - JIRA, Confluence, etc. (Preferable) B2B digital products background (Preferable) Ecommerce or website experience To apply, please send your CV to (see below) or call Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Digital Product Owner Cullompton, Devon - 2+ times per week in office £50,000 to £60,000 - Company bonus, Private Healthcare We are recruiting for a Digital Product Owner on behalf of a long-standing client of ours based in Willand, Devon. Their IT and Digital team has evolved hugely and experienced remarkable growth in the last 3 years, this role is at the forefront of driving innovation in our digital landscape. As a company deeply rooted in people-centric values, they foster a flexible and productive office culture, allowing up to 3 days of remote work. Enjoy a host of perks, including quarterly bonuses, private healthcare, 25+ days of holiday, and a subsidised on-site restaurant. Since their inception in 1991, we've proudly led the UK's wholesale garment distribution industry, driven by a team of 300+ dedicated members committed to delivering unparalleled customer service. Taking a lead role within the Digital team, your focus will be on crafting new features primarily for our website while contributing to broader IT functions. We welcome candidates from diverse digital backgrounds, with a preference for those well-versed in Ecommerce, customer interactions, and delivering a multitude of new features and designs. Responsibilities: Develop and maintain product roadmaps, prioritising features and enhancements. Take a lead role within the Digital team, conducting Agile ceremonies. Deliver solutions from inception to launch, working as part of cross functional teams. Writing user stories and acceptance criteria Collaborate with UX designers, with the ability to identify great UX! Requirements: Product Owner/Manager background needed! Working directly with customers, understanding key pain points and difficulties Good well rounded technical knowledge of architecture and technical constraints within a development environment Agile methodologies - JIRA, Confluence, etc. (Preferable) B2B digital products background (Preferable) Ecommerce or website experience To apply, please send your CV to (see below) or call Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
26/03/2024
Full time
Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm My client has been voted the best consultancy to work for six years in a row and are now looking for an individual to head up a new greenfield ServiceNow implementation. We are NOT looking for a people manager but more of a very strong techie/developer with ServiceNow who has some people management skills. It is a very technical role and an extremely important role/implementation for my client. Can you imagine working for one of the best consultancies in the UK and heading up a greenfield implementation? Wow, this is a massive move for your career. We need someone who understands the road maps and the right modules that will need to be implemented. Someone with good communication skills but someone who understands technology and gets truly excited about it. Key skills are: ServiceNow Implementation Any Agile experience ITIL certified Automation Proactive You will be putting your own stamp on this greenfield implementation and helping a top consultancy reach their goal. What will you be doing? Taking a key role in a greenfield ServiceNow implementation. From project initiation, to go-live. System design, configuration, customisation, integration, testing and support. Implement best practices on the ServiceNow platform. Workflow creation. Ability to define, document and implement technical requirements. Experience in integrations (SSO, Monitoring Tools, 3rd Party tools). Make recommendations and proposals to leadership on roadmap/design for our ServiceNow platform. Identify opportunities to automate business processes and end user experience in general. Provide mentorship, leadership, and oversight in regard to ServiceNow technology workflows. Enthusiastic about the opportunities for automation, self-serve and AI assistance, as part of a broader service management strategy. Act as a technical product owner for ServiceNow. What are we looking for? Experience in leading greenfield ServiceNow implementations. Exposure to ServiceNow integrations and design. Well organised and proactive individual who is calm under pressure with the ability to problem solve. ITIL certification is preferred. Experienced in working in an Agile environment with the ability to prioritise appropriately. Accustomed to working in sprints. Excellent soft skills with the ability to communicate to all levels within the business. Service Now Developer/Engineer- London Based Permanent Hybrid role - Once or twice a week into the office in London Salary - £90,000 + bonus + benefits Working with a prestigious consultancy firm
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
25/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
FPGA Design Engineer - VHDL - DSP - RADAR Business unit: UK Radar & Naval Solutions Reporting to: FPGA Engineering Manager Location: Enfield, United Kingdom Job Scope The FPGA Design Engineer is responsible for the whole or an assigned portion of a design from preliminary specification through to verified firmware. The FPGA Design Engineer provides expert knowledge of firmware design, test, and verification. Job Functions To use good engineering practice to produce Firmware for new, innovative, and profitable products and solutions for the business. To support and enhance existing Firmware in accordance with business and commercial requirements. To undertake defining a set of requirements for a feature/bug fix up to system level; design and document a solution that meets the requirements; and implement, test and verify the design meets the requirements with supported test evidence. To undertake design, implementation and debugging of VHDL based FPGA hardware. To undertake design and development of test benches and vectors to verify VHDL based FPGA. To write technical documentation including requirement specifications, test specification and functional description. Will be expected to take responsibility of a small project/work package. This will involve scoping the task and defining resources together with estimated time scales. Project ownership will involve monitoring project progress and reporting to stake holders. To be responsible for building a Software/Firmware package for release; including configuring the release, raising the appropriate documentation, and chairing the release meeting. To be able to use test equipment such as: oscilloscopes, spectrum analysers, signal generators, etc. to test hardware on the bench running your implemented Firmware and verify it operates as expected. Mentoring of junior members of the team and providing construct feedback in code/document reviews. To conduct appropriate Design Reviews of FPGA design and VHDL implementation. To take part in higher-level product definition and design review activity, providing expert input from an FPGA perspective. Travel within the UK may be required and is considered an occasional feature of this role. This could be required at short notice. To undertake other tasks as required by more senior management. Requirements Five or more years' experience working on FPGA designs Proven track record of producing designs on time and within budget. Good command of written and verbal English. Experience working on Radar or related DSP applications. An excellent master's or bachelor's Degree from a good university
25/03/2024
Full time
FPGA Design Engineer - VHDL - DSP - RADAR Business unit: UK Radar & Naval Solutions Reporting to: FPGA Engineering Manager Location: Enfield, United Kingdom Job Scope The FPGA Design Engineer is responsible for the whole or an assigned portion of a design from preliminary specification through to verified firmware. The FPGA Design Engineer provides expert knowledge of firmware design, test, and verification. Job Functions To use good engineering practice to produce Firmware for new, innovative, and profitable products and solutions for the business. To support and enhance existing Firmware in accordance with business and commercial requirements. To undertake defining a set of requirements for a feature/bug fix up to system level; design and document a solution that meets the requirements; and implement, test and verify the design meets the requirements with supported test evidence. To undertake design, implementation and debugging of VHDL based FPGA hardware. To undertake design and development of test benches and vectors to verify VHDL based FPGA. To write technical documentation including requirement specifications, test specification and functional description. Will be expected to take responsibility of a small project/work package. This will involve scoping the task and defining resources together with estimated time scales. Project ownership will involve monitoring project progress and reporting to stake holders. To be responsible for building a Software/Firmware package for release; including configuring the release, raising the appropriate documentation, and chairing the release meeting. To be able to use test equipment such as: oscilloscopes, spectrum analysers, signal generators, etc. to test hardware on the bench running your implemented Firmware and verify it operates as expected. Mentoring of junior members of the team and providing construct feedback in code/document reviews. To conduct appropriate Design Reviews of FPGA design and VHDL implementation. To take part in higher-level product definition and design review activity, providing expert input from an FPGA perspective. Travel within the UK may be required and is considered an occasional feature of this role. This could be required at short notice. To undertake other tasks as required by more senior management. Requirements Five or more years' experience working on FPGA designs Proven track record of producing designs on time and within budget. Good command of written and verbal English. Experience working on Radar or related DSP applications. An excellent master's or bachelor's Degree from a good university
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
22/03/2024
Project-based
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Opportunity We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge. GMSL GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers needs. We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact. The role You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products. Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives. The product PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams. The technology PowerTrak uses a variety of technology, so any experience of the following would be great: C# .NET Core (MVC, RESTful Web APIs, dependency injection) SQL Server, Entity Framework HTML, CSS, jQuery Your skills You will be the sort of person who enjoys getting things done. You will need to be great at thinking logically, but also laterally. You must be able to communicate your thoughts well. You should enjoy collaborating with others and relish solving challenging problems. Your experience You will have a minimum of five years development experience using C# & .NET in a commercial environment. Experience of enterprise product development would be particulalry relevant to our business. You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial. Salary Salary will be reflective of your level of experience. Location Cambridge Hybrid (2-3 days a week in office) Job type Permanent Hours Mon-Fri, 37.5 hours per week All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge Benefits Our benefits include: Annual bonus scheme Company pension scheme (6% employer contribution) 25 days holiday Private health care Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance program Loyal service award Cycle to Work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches Working at GMSL We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team startup feel. Your colleagues will be from a wide variety of backgrounds we encourage diversity, openness and gender equality. We value the long-term. The success and stability that comes from 25+ years experience in software development means we value the long-term in terms of software development and the development of our people. We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level. We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it. We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people s personal situations into account in decision-making wherever they can. We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team. We will only consider people with a valid UK work permit. GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment. Salary depends on your level of experience. Recruitment Agencies We are not currently accepting recruitment agency applications, we ll be in touch if we need you to help us. Thanks for your understanding.
04/03/2024
Full time
Opportunity We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge. GMSL GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers needs. We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact. The role You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products. Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives. The product PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams. The technology PowerTrak uses a variety of technology, so any experience of the following would be great: C# .NET Core (MVC, RESTful Web APIs, dependency injection) SQL Server, Entity Framework HTML, CSS, jQuery Your skills You will be the sort of person who enjoys getting things done. You will need to be great at thinking logically, but also laterally. You must be able to communicate your thoughts well. You should enjoy collaborating with others and relish solving challenging problems. Your experience You will have a minimum of five years development experience using C# & .NET in a commercial environment. Experience of enterprise product development would be particulalry relevant to our business. You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial. Salary Salary will be reflective of your level of experience. Location Cambridge Hybrid (2-3 days a week in office) Job type Permanent Hours Mon-Fri, 37.5 hours per week All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge Benefits Our benefits include: Annual bonus scheme Company pension scheme (6% employer contribution) 25 days holiday Private health care Flexible working hours and remote working Casual dress and a relaxed environment Employee assistance program Loyal service award Cycle to Work scheme Fresh fruit and great coffee Free access to Cambridge University Botanic Gardens Monthly team pub lunches Working at GMSL We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team startup feel. Your colleagues will be from a wide variety of backgrounds we encourage diversity, openness and gender equality. We value the long-term. The success and stability that comes from 25+ years experience in software development means we value the long-term in terms of software development and the development of our people. We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level. We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it. We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people s personal situations into account in decision-making wherever they can. We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team. We will only consider people with a valid UK work permit. GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment. Salary depends on your level of experience. Recruitment Agencies We are not currently accepting recruitment agency applications, we ll be in touch if we need you to help us. Thanks for your understanding.