Service Assurance Lead

Connect 44 AG

Alte locuri de munca publicate de aceasta companie

Service Assurance Lead

  • Act as Technical Authority within offshore NOC for all service assurance processes and activities.
  • Reporting directly into Service Assurance Director in the UK, provide regular strategy proposals to enable continue service improvement across the E2E Service Mgmt functions.
  • Regular and ongoing reporting of key SLAs/KPIs related to different service assurance functions.
  • Responsible for driving automation solutions from initial concept through to acceptance within a dedicated Automation team, split across the UK and Romania.
  • Local liaison with Service Ops and Assurance teams to ensure all are fully briefed and compliant with applicable service management processes.
  • Ongoing training and continuous improvement to local teams.

Required compentencies

  • BA/BSc degree in Engineering or Computer Science
  • At least 8 years experience in a Service Management environment, broad experience across key functional areas (incident, problem, change).
  • Experience in providing improvement/automation solutions with key service management tools would be an advantage. - eg BMC Remedy, Mycom OSI, Astellia Nova.
  • ITIL v3 Practitioner certification required.
  • Fluent English spoken and written

Please send me your CV

Descriere companie

Detalii oferta de angajare

10 Jan 2019

Locatia jobului

Bucharest, Romania

Tip job

Full time

Categorie job

Tehnologia informaţiei, Telecomunicaţii

Salariu lunar