Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
28/03/2024
Full time
Infrastructure Manager City of London (Hybrid) £80,000 - £90,000 per annum On behalf of an industry Leading organisation, we have a fantastic opportunity for an Infrastructure Manager to Lead their team of Senior Engineers across the EMEA region. The person in this role will collaborate closely with Team Leads/Managers in other regions and be a part of the Global Platforms Leadership team. You will manage the EMEA Systems Delivery team and additionally function as a key point of contact for the IT Operations team. The Infrastructure Manager role holds day to day responsibility for the EMEA team of Senior engineers who provide and manage the following technical services for the business: Active Directory, VMWare ESXi, Horizon & Vcentre, Windows Server, Windows client engineering, Intune, HPe server and storage hardware, Exchange Server, Windows clustering, M365 cloud services, Backup services, Service automation and Monitoring and alerting Responsibilities: Leading the systems engineering team, covering performance management, goal setting and upskilling. Working together with Global Leads to ensure work is prioritized and handed over correctly between regions as part of a Follow-The-Sun support model. Providing an escalation point for engineering and operations teams. Managing the work demands & backlog of the team for effective resource Management. Working with the business to understand their needs and upcoming projects. Playing an active role in the global platforms' leadership team, setting the standards for how we deliver services to the business. Proactively finding design issues with our current services which can be addressed before they become user impacting. Challenging and supporting the engineering team with design and implementation, you are their technical mentor. Work closely with our information security team to ensure new services do not create additional risk and address any identified risks. Skills/Experience required: Previous experience managing & leading a team of Experienced Senior Engineers The technical ability to contribute & challenge solutions and deliver the best outcome Experience using Data to drive priorities, manage workloads/backlogs and identify hotspots/issues/risks for pro-active remediation. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to communicate well over the telephone, chat, or face to face. Collaborating with suppliers to specify the right solutions for our requirements and manage the delivery of those. Flexible and willing to work outside of the core hours if necessary - the global platforms team is responsible for a large portfolio of business-critical services & provides an escalation point 24x7. Able to adapt to and manage changing situations, one day may be designing integration for a new application into our existing estate, the next may be supporting a new acquisition. Technical knowledge required: Experience with collaboration tools such as Jira/ServiceNow VMWare ESXi & VCentre PowerShell Scripting and automation Storage technologies Backup tools (ideally Commvault, but training can be provided) Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & Intune.
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
26/03/2024
Full time
*We are unable to sponsor for this role* *All Employees must be Covid-19 Vaccinated.* *Hybrid, 2 days onsite, 3 days Remote* A prestigious company is looking for a Sr. Application Support Engineer. This person is a jack of all trades in application support. They will focus on Back End troubleshooting and will need experience with IIS, SQL Queries patches, and PowerShell Scripting. This is primarily a Windows environment and any experience with OpenText or LiquidOffice is a desired. Responsibilities: Install, patch, upgrade, support, and troubleshoot complex, multi-tier software applications, both commercial and internally developed, spanning multiple Servers and various technologies. Perform root cause analysis to avoid future occurrences, identify permanent resolutions, preventative steps, and lessons learned on recurring issues and major incidents. Assist with release/project activities, monthly patching, and related application maintenance. Experience with automated patching and configuration for security hardening. Maintain and protect confidentiality with regards to all aspects of employee and customer information (HIPAA). Build and mature the application support processes, procedures and fixes including the creation and updating of documentation in the knowledgebase. Monitor the ServiceNow ticket queues handling Incidents, Service Requests, Tasks, and some small enhancement work. Meet and exceed service levels for tickets as defined in the Service Level Agreement policy. Qualifications: Previous experience managing system upgrades and projects. Previous experience with Scripting in any of the following: PowerShell, VB Scripting, Windows Batch Files, or Python. Previous experience with relational databases, such MSSQL and Oracle, and with basic database concepts, schemas, query writing, automation scripts, indexes or debugging any aforementioned. Solid SQL query skills helping team mature in: Version standardization and upgrades. Security vulnerability scanning and associated remediations. Performance management and tuning. Build best practices. Break - fix support. Previous experience supporting JAVA applications running in JBoss/WebLogic. Previous experience working in a RedHat Linux environment and with Shell Scripting. Previous experience working with Verity/Teleform scanning software or OpenText Liquid Office. Previous experience supporting load-balanced Windows/IIS server farms with complex websites in multiple application pools utilizing .NET technologies Previous experience working with PowerBI, SSRS or other reporting tools. Previous experience working with or programming ServiceNow. Previous experience in Systems Administration in a Windows Servers/Microsoft 365 environment. ITIL Foundations Certified
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer. Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Security Applications Infrastructure Engineer Candidate will use technical guidance and engineering best practices to securely build and scale security applications within the firm's environments. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. The position is responsible for building, maintaining, upgrading, and continuously improving security applications. Responsibilities: Apply high-level technical expertise and problem-solving skills to maintain and improve the Firm's Security applications. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Testing, and deploying security application solutions using various platforms and technologies. Implementing and enforcing security policies, standards, and best practices. Identifying and mitigating risks and threats to the security application systems. Developing new features and enhancements that meet changing security needs. Managing and monitoring security applications. Providing technical support and guidance to other teams and stakeholders. Staying updated with the latest trends and developments in application security. Adhere to the Firm's Security and Governance requirements across all administered applications. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience in cloud computing, security engineering, system administration, or a similar role Proficiency in various programming languages, tools, and frameworks used for development and security. Knowledge of security concepts, principles, standards, and best practices. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Experience in using security tools and technologies such as IAM, encryption, Firewall, VPN, etc. Strong problem-solving, analytical, and communication skills The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Technologies/Software Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments.
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
25/03/2024
Full time
IT Network Manager - High Wycombe Monday to Friday 8am - 4pm Permanent - Salary Up to £60,000 + Other excellent company benefits Lucid Connect have an exciting new opportunity to join an established and successful market leading IT solutions provider, as an IT Network Manager for one of their high profile clients in the High Wycombe area. We are looking for a candidate that has excellent technical, interpersonal, verbal and written skills with, preferably with experience working for a Managed Services IT solutions provider previously in a Technical Management capacity. The company heavily invest in their employees and have a very friendly working culture. This is a fantastic opportunity to join a successful and established organisation that can offer a long-term career with consistent learning and progression, even at Senior Level Overseeing a small team of Network Engineers, this role requires a Manager who has experience in Technical Operations across Microsoft applications and Networking, as well as Stakeholder Management, and will be the face of the Managed Services Provider to a Client with a Global Presence. Role responsibilities: Managing all stakeholders, providing overlay support to the company's international sites in Europe and Asia Manage an onsite IT team including coaching, mentoring, development, and all necessary HR processes and procedures (1-to-1's, annual appraisals etc) Prioritise workloads to maintain service levels and service KPI's within a structured service framework Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services Support the day-to-day operation of the company's ICT systems Demonstrate exceptional customer service skills at all times Present complex management reports to senior stakeholders About you Proven experience of leading and developing IT support services, demonstrating exceptional communication and stakeholder management skills ITIL-based service management and/or the development of IT services Possess a track record of successful leadership and development of IT support services and have excellent communication and stakeholder management skills. Able to prioritise workload to maintain service levels and KPIs Attention to detail is a must with a methodical and professional approach to service delivery including appropriate due diligence, planning, documentation and engagement with service management, offsite support employees and third parties Required technical skills: Microsoft Applications, Office 365 (Email, SharePoint), Active Directory, Group Policy, Microsoft 365 Business, Intune, Windows Server Virtualisation technologies (VMWare/Hyper-V) Networking: TCP/IP, VLAN, switching, routing and Firewall configuration, VPNs and WAN environments, CCNA, Cisco fundamentals and/or Palo Alto Anti-virus & security technologies (CrowdStrike) Endpoint support and management (Desktops, Laptops & Mobile Devices) Printers and print services
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
22/03/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this Remote contract role* Prestigious Enterprise Company is currently seeking a Senior CyberArk Engineer. Candidate will be responsible for the implementation and management of CyberArk and other Privileged Management solutions. Candidate will have familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Responsibilities: Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPI's and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Qualifications: Deep understanding of CyberArk and its components Prior utilization of representational state transfer application programming interface (REST API) Experience with PAM related architecture and best practices Strong understanding of Cloud Service Providers and relevant experience with integration and configuration of PAM platforms into the cloud Operational experience helping manage CyberArk and Hashi Vault infrastructure Knowledge or usage of Terraform/Hashicorp Configuration language (HCL) Strong understanding of modern deployment technologies including CICD, Terraform, Ansible, and Docker Proficiency in cryptography. Experience with Windows, Unix, Cisco, platforms, and controls. 3-5+ Years' direct experience with CyberArk or Hashi at an Engineering level 5+ Years' experience in PAM management and platforms PAM related certifications (CyberArk Defender OR Sentry/Hashi Administrator)
04/03/2024
Project-based
*We are unable to sponsor for this Remote contract role* Prestigious Enterprise Company is currently seeking a Senior CyberArk Engineer. Candidate will be responsible for the implementation and management of CyberArk and other Privileged Management solutions. Candidate will have familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Responsibilities: Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPI's and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Qualifications: Deep understanding of CyberArk and its components Prior utilization of representational state transfer application programming interface (REST API) Experience with PAM related architecture and best practices Strong understanding of Cloud Service Providers and relevant experience with integration and configuration of PAM platforms into the cloud Operational experience helping manage CyberArk and Hashi Vault infrastructure Knowledge or usage of Terraform/Hashicorp Configuration language (HCL) Strong understanding of modern deployment technologies including CICD, Terraform, Ansible, and Docker Proficiency in cryptography. Experience with Windows, Unix, Cisco, platforms, and controls. 3-5+ Years' direct experience with CyberArk or Hashi at an Engineering level 5+ Years' experience in PAM management and platforms PAM related certifications (CyberArk Defender OR Sentry/Hashi Administrator)