Technical Support Engineer Hampshire based company - hybrid working. £40,000 - £45,000 + Company car or car allowance + benefits Join a dynamic tech company during a time of transformation! A high level Technical Support Engineer is required to join my client, working closely with the Head of Information Technology providing a top tier service to customers across the UK. The role will be hybrid working from the Hampshire based office and involve travel to customer sites across the UK. This is a customer facing role and will involve a small amount of pre-sale responsibility therefore the successful engineer will need to be able to hit the ground running. Required Skills & Experience: Azure Active Directory/Azure AD. Office 365 Windows Server 2012R2-2022 VMware/Hyper-V SQL Server and SharePoint Anti-Virus management. Backup, recovery, and security skills. Windows OS and Office proficiency Networking - TCP/IP/Rack & Stack VoIP, SIP trunks, and Firewalls. Please apply to this advert for email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/03/2024
Full time
Technical Support Engineer Hampshire based company - hybrid working. £40,000 - £45,000 + Company car or car allowance + benefits Join a dynamic tech company during a time of transformation! A high level Technical Support Engineer is required to join my client, working closely with the Head of Information Technology providing a top tier service to customers across the UK. The role will be hybrid working from the Hampshire based office and involve travel to customer sites across the UK. This is a customer facing role and will involve a small amount of pre-sale responsibility therefore the successful engineer will need to be able to hit the ground running. Required Skills & Experience: Azure Active Directory/Azure AD. Office 365 Windows Server 2012R2-2022 VMware/Hyper-V SQL Server and SharePoint Anti-Virus management. Backup, recovery, and security skills. Windows OS and Office proficiency Networking - TCP/IP/Rack & Stack VoIP, SIP trunks, and Firewalls. Please apply to this advert for email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of Atlassian tools supporting the organisation's digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Key accountabilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Lead the Upgrading of Atlassian Data Centre products and plug-ins Build a replica of Production in DEV Upgrade in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Key requirements: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Desirable Skills: Working knowledge of using Jira REST API or other REST based web services Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Hybrid working in either London or Glasgow, there is flexibility for days required onsite If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
28/03/2024
Project-based
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of Atlassian tools supporting the organisation's digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Key accountabilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Lead the Upgrading of Atlassian Data Centre products and plug-ins Build a replica of Production in DEV Upgrade in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Key requirements: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Desirable Skills: Working knowledge of using Jira REST API or other REST based web services Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Hybrid working in either London or Glasgow, there is flexibility for days required onsite If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: London or Glasgow (Hybrid) IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
28/03/2024
Project-based
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: London or Glasgow (Hybrid) IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Infrastructure Engineer - £45K - Brighton An exciting opportunity to join a growing UK-based hosting provider as an Infrastructure Engineer joining their Technical team. Your role Will involve designing, implementing, & maintaining the technological backbone of the organisation's IT infrastructure. Responsibilities will include ensuring the reliability, scalability, & security systems while also contributing to infrastructure improvements. Responsibilities: Infrastructure Design and Implementation: - Design, implement, & maintain scalable, secure, and resilient infrastructure solutions. - Collaborate with cross-functional teams to understand business requirements & translate into infrastructure solutions. - Evaluate new tech & tools enhancing the efficiency and effectiveness of infrastructure. System Administration: - Manage & maintain Servers, networks, storage, and other infrastructure components. - Monitor system performance & proactively trouble issues. - Ensure system security by implementing best practices, security policies, and access controls. Disaster Recovery and Business Continuity: - Design & implement disaster recovery plans to ensure business continuity in the event of system failures or disasters. - Conduct regular backup and recovery testing to validate the effectiveness of the disaster recovery plans. Requirements: - Proven Infrastructure Engineer experience. - Strong understanding of networking concepts, protocols, & technologies. - Virtualization technologies experience such as VMware, Hyper-V, or KVM. - Hands-on cloud experience platforms (AWS, Azure, or Google Cloud). - Knowledge of security best practices & techniques - Data centre experience. Benefits: 28 days holiday + Bank holidays. Annual discretionary bonus. Great team culture (Regular team socials). Vibrant modern office overlooking the Sea. Flexible working hours. Training & development opportunities. Casual dress, company events, company pension 7 private medical insurance. Infrastructure Engineer - £45K - Brighton
28/03/2024
Full time
Infrastructure Engineer - £45K - Brighton An exciting opportunity to join a growing UK-based hosting provider as an Infrastructure Engineer joining their Technical team. Your role Will involve designing, implementing, & maintaining the technological backbone of the organisation's IT infrastructure. Responsibilities will include ensuring the reliability, scalability, & security systems while also contributing to infrastructure improvements. Responsibilities: Infrastructure Design and Implementation: - Design, implement, & maintain scalable, secure, and resilient infrastructure solutions. - Collaborate with cross-functional teams to understand business requirements & translate into infrastructure solutions. - Evaluate new tech & tools enhancing the efficiency and effectiveness of infrastructure. System Administration: - Manage & maintain Servers, networks, storage, and other infrastructure components. - Monitor system performance & proactively trouble issues. - Ensure system security by implementing best practices, security policies, and access controls. Disaster Recovery and Business Continuity: - Design & implement disaster recovery plans to ensure business continuity in the event of system failures or disasters. - Conduct regular backup and recovery testing to validate the effectiveness of the disaster recovery plans. Requirements: - Proven Infrastructure Engineer experience. - Strong understanding of networking concepts, protocols, & technologies. - Virtualization technologies experience such as VMware, Hyper-V, or KVM. - Hands-on cloud experience platforms (AWS, Azure, or Google Cloud). - Knowledge of security best practices & techniques - Data centre experience. Benefits: 28 days holiday + Bank holidays. Annual discretionary bonus. Great team culture (Regular team socials). Vibrant modern office overlooking the Sea. Flexible working hours. Training & development opportunities. Casual dress, company events, company pension 7 private medical insurance. Infrastructure Engineer - £45K - Brighton
Are you a 3rd line engineer currently looking for a new challenge? Or perhaps you are an experienced 2nd line engineer, looking for a step up in your career? If either of the above apply, then we want to hear from you! My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. As a company, they prioritise the human aspect of technology, valuing relationships, expertise, and practicality above all. Their commitment to clients, partners, and the environment shapes their approach, and it's their talented individuals who truly make the difference. They understand the intricacies of technology, collaborating, simplifying, caring, and delivering results. Together, they are reshaping the tech landscape with a human touch. Your Mission Joining the Secure Services Team as a 2nd/3rd Line Engineer, you'll play a pivotal role in supporting, managing, and administering a diverse range of technologies and services for managed service clients. This includes Public and Private Cloud, Networking, and Systems Infrastructure. What You'll Be Doing Administering diverse computer networks and environments, including software, hardware, and configurations. Monitoring and patching of an Azure Stack System, conducting disaster recovery operations, and data backups as needed. Troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing optimisations. Managing and monitoring installed systems and infrastructure. Ensuring maximum system and infrastructure availability. Implementing security, backup, resilience, and disaster recovery measures. Developing and updating user guides and knowledge-based articles. Collaborating with vendors and technical personnel for issue resolution. Participating in the Out of Hours on-call rota. Experience & Requirements Proven experience in installing, configuring and troubleshooting Windows and Linux based environments. Good cloud knowledge, preferably in Azure/Azure Stack Experience with virtualisation and containerisation (eg, VMware, Hyper-V) Experience with monitoring systems (eg Logic Monitor, SolarWinds, PRTG etc.) Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP Experience of typical enterprise level hardware vendor solutions (eg, Compute, Storage, LAN, WLAN, EUC) Experience of producing quality support documentation Desirable vendors certifications include: CCNA, MCSA, VCP or similar Please note that this is a fully office based role, as you will be supporting secure clients. Salary on offer is up to £42k dependent on experience. For more information, please get in touch!
27/03/2024
Full time
Are you a 3rd line engineer currently looking for a new challenge? Or perhaps you are an experienced 2nd line engineer, looking for a step up in your career? If either of the above apply, then we want to hear from you! My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. As a company, they prioritise the human aspect of technology, valuing relationships, expertise, and practicality above all. Their commitment to clients, partners, and the environment shapes their approach, and it's their talented individuals who truly make the difference. They understand the intricacies of technology, collaborating, simplifying, caring, and delivering results. Together, they are reshaping the tech landscape with a human touch. Your Mission Joining the Secure Services Team as a 2nd/3rd Line Engineer, you'll play a pivotal role in supporting, managing, and administering a diverse range of technologies and services for managed service clients. This includes Public and Private Cloud, Networking, and Systems Infrastructure. What You'll Be Doing Administering diverse computer networks and environments, including software, hardware, and configurations. Monitoring and patching of an Azure Stack System, conducting disaster recovery operations, and data backups as needed. Troubleshooting and resolving hardware, software, and network issues. Proactively monitoring system performance and implementing optimisations. Managing and monitoring installed systems and infrastructure. Ensuring maximum system and infrastructure availability. Implementing security, backup, resilience, and disaster recovery measures. Developing and updating user guides and knowledge-based articles. Collaborating with vendors and technical personnel for issue resolution. Participating in the Out of Hours on-call rota. Experience & Requirements Proven experience in installing, configuring and troubleshooting Windows and Linux based environments. Good cloud knowledge, preferably in Azure/Azure Stack Experience with virtualisation and containerisation (eg, VMware, Hyper-V) Experience with monitoring systems (eg Logic Monitor, SolarWinds, PRTG etc.) Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP Experience of typical enterprise level hardware vendor solutions (eg, Compute, Storage, LAN, WLAN, EUC) Experience of producing quality support documentation Desirable vendors certifications include: CCNA, MCSA, VCP or similar Please note that this is a fully office based role, as you will be supporting secure clients. Salary on offer is up to £42k dependent on experience. For more information, please get in touch!
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: East Kilbride, Glasgow, with occasional travel to London IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
22/03/2024
Project-based
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: East Kilbride, Glasgow, with occasional travel to London IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.