Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
28/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
We are looking for a well-rounded Back End focused C# Software Engineer and Manager with a strong track record of building and leading technology squads. You will have a broad and deep technology background with experience across a range of technology stacks including C#.NET. Client Details Our client is a prominent player in the energy and natural resources industry, boasting a workforce of over a thousand dedicated professionals. They take pride in their commitment to sustainable practices and are renowned for their technological innovations. Description As a Lead Software Engineer, you will be accountable for: Building a successful team that consistently delivers high-quality solutions within defined architectures and timescales. Individually contributing to the delivery of the team. Helping to shape the architecture of our bespoke software products and platforms to achieve non-functional and strategic goals. Profile The successful candidate will have: Extensive hands-on experience with the Microsoft Stack (C#, SQL Server, Azure including functions, pipelines, web apps, App Insights, DevOps) Demonstrable experience with a range of modern architectures (microservices, event driven, CQRS, APIs & webhooks). Experience working within a range of delivery models (Scrum, Kanban, V-model, Project-based). Ability to support a range of delivery roles (project managers, delivery leads, scrum masters) in estimating, planning, and delivering complex software products and projects. Proven ability to coach and mentor both junior and more experienced team members. Experience of line managing software engineers within a delivery squad. Ability to guide complex projects to successful delivery through effective decision-making. Must have the resilience and adaptability to work well in maturing technology organisations, and to play a constructive role in driving maturity. Job Offer Perks and Benefits Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere. Nursery Vouchers, Cycle to work scheme and Travel loans Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app A supportive, entrepreneurial working environment that fosters collaboration. Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays. Financial benefits include yearly bonus scheme, access to Wagestream and employee share options
28/03/2024
Full time
We are looking for a well-rounded Back End focused C# Software Engineer and Manager with a strong track record of building and leading technology squads. You will have a broad and deep technology background with experience across a range of technology stacks including C#.NET. Client Details Our client is a prominent player in the energy and natural resources industry, boasting a workforce of over a thousand dedicated professionals. They take pride in their commitment to sustainable practices and are renowned for their technological innovations. Description As a Lead Software Engineer, you will be accountable for: Building a successful team that consistently delivers high-quality solutions within defined architectures and timescales. Individually contributing to the delivery of the team. Helping to shape the architecture of our bespoke software products and platforms to achieve non-functional and strategic goals. Profile The successful candidate will have: Extensive hands-on experience with the Microsoft Stack (C#, SQL Server, Azure including functions, pipelines, web apps, App Insights, DevOps) Demonstrable experience with a range of modern architectures (microservices, event driven, CQRS, APIs & webhooks). Experience working within a range of delivery models (Scrum, Kanban, V-model, Project-based). Ability to support a range of delivery roles (project managers, delivery leads, scrum masters) in estimating, planning, and delivering complex software products and projects. Proven ability to coach and mentor both junior and more experienced team members. Experience of line managing software engineers within a delivery squad. Ability to guide complex projects to successful delivery through effective decision-making. Must have the resilience and adaptability to work well in maturing technology organisations, and to play a constructive role in driving maturity. Job Offer Perks and Benefits Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere. Nursery Vouchers, Cycle to work scheme and Travel loans Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app A supportive, entrepreneurial working environment that fosters collaboration. Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays. Financial benefits include yearly bonus scheme, access to Wagestream and employee share options
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior Configuration Specialist for one of their public sector Clients based in Aldermaston. IR35: This role is inside of IR35 Candidate must have Active DV clearance Minimum Requirement: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing client CM strategy across AWE. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
27/03/2024
Project-based
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior Configuration Specialist for one of their public sector Clients based in Aldermaston. IR35: This role is inside of IR35 Candidate must have Active DV clearance Minimum Requirement: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing client CM strategy across AWE. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Key accountabilities: Implementing Configuration Management (CM) strategy across the organisation. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Key requirements: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications (desirable) If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
27/03/2024
Project-based
Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Key accountabilities: Implementing Configuration Management (CM) strategy across the organisation. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Key requirements: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications (desirable) If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE * Awareness of ITIL methodologies and best practice * Good working knowledge of Microsoft Word, Excel and Outlook * Previous supervisory experience ESSENTIAL ATTRIBUTES * A real passion for people management and development in a large team * A passion to deliver excellent service with service level management and experience * Previous people management experience * Driven, motivational, professional leader, with a 'can-do' attitude at all times * Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations * Creative and innovative problem-solving skills with an inquisitive nature * Analytical with attention to detail * Ability to work as a team to support and influence team members * A desire to take ownership and accountability to see your work through to resolution * Ability to work under pressure and to tight deadlines * A patient, tolerant and supportive team member KEY RESPONSIBILITIES * Provide leadership, guidance and support to a team of service desk analysts * Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions * Identify and deliver training and development needs in line with company procedures * Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents * Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions * Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service * Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods * Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback * Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets * Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI's If you have the outlined skill and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Domain Consultant London, UK - 3 days in a week Contract 6months + - Inside Ir35 Client: Wipro Max rate - 350- 375 GBP/Day, Do not share profiles with higher rates Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to Shell BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail
26/03/2024
Project-based
Domain Consultant London, UK - 3 days in a week Contract 6months + - Inside Ir35 Client: Wipro Max rate - 350- 375 GBP/Day, Do not share profiles with higher rates Job Purpose: The Aligne Contractor will perform business analysis and execute change activities, this will include both project work and sustain and improvement enhancements. The person will work alongside Project Managers, developers, and other BAs to provide IT solutions and support to meet their business needs. Senior Business Analysis individual having strong expertise in Aligne ETRM with excellent domain knowledge of Gas Trading. Ability to understand complex requirement and design solution to meet the business requirement. Good understanding of Gas Capacity management will really help. Key accountabilities: Deep expertise on the Aligne (ETRM) application functionality, report writing and system configuration to meet business requirements. Understand and be able to consult on the Business processes supported by the Aligne application. IT Business analysis work on project, discretionary, operational items. This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan and Management solutions for delivery of change projects and minor enhancements Applying available standards, methods and tools in an intelligent and effective way, and contributing to Shell BA best practices. Producing a consistently high standard of documentation, both in a technical and a descriptive nature. Generating innovative approaches to existing problems or new opportunities in order to enhance results or maximise potential through researching potential solutions and innovative ideas. Follow and implement the Shell Information Risk Management policies and procedures Competencies & Qualifications: Ability to work in a fast-paced, demanding, rapidly changing environment Strong engagement skills, working with senior leaders on regular basis Need for strong team-working skills in a virtual environment Must have strong analytical aptitude and be able to analyse complex problems/requirements and be able to define functionally advanced IT solutions Job Experience Requirements Expert knowledge of Aligne application, 5-8 years experience Ability to create complex PNL/MTM reports in the Aligne Reporter Takes a systematic and analytical approach to problem solving and pays close attention to detail
Key Accountabilities: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing CM strategy. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Key Responsibilities: Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. What you'll need: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial
26/03/2024
Project-based
Key Accountabilities: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing CM strategy. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Key Responsibilities: Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. What you'll need: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial
Role : Senior Configuration Specialist Contract Length: 18 Months initially Location: Aldermaston, Reading (60% on site) IR35: Inside Rate : £70.39/hr Security Clearance: DV cleared The Role: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing CM strategy. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system Key Responsibilities: Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. Experience Required: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
26/03/2024
Project-based
Role : Senior Configuration Specialist Contract Length: 18 Months initially Location: Aldermaston, Reading (60% on site) IR35: Inside Rate : £70.39/hr Security Clearance: DV cleared The Role: Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing CM strategy. Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system Key Responsibilities: Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. Experience Required: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Global Technology Solutions Ltd
Southampton, Hampshire
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
26/03/2024
Full time
Professional Services Resource Manager Southampton - Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, eg, PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and 'Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
26/03/2024
Full time
IT Asset Team Leader - Stafford/remote - circa £55k plus package I have an exciting opportunity to join a well-established organisation as an IT Asset Team Leader ensuring all assets are accounted for and any vulnerabilities found on these systems are dealt with. As the IT Asset Team Leader you will be managing two teams, will be hands-on and responsible for working with requesters, stakeholders, project managers and all the engineering teams involved within the delivery pipeline for IT Infrastructure builds. Ensuring that requests and requirements are fully maintained, understood, correctly processed, and prioritised through each team and managed correctly within the system. Skills and experience Proven experience with all aspects of IT infrastructure delivery, project coordination and IT asset management, with Service Asset Lifecycle knowledge. Knowledge of physical and virtual infrastructure within data centre and end-user technology environments, along with Windows and Linux operating systems. Ability to manage and coordinate the delivery of multiple streams of work, from simple requests to multi-scale environment buildouts and vulnerability tracking. Strong communication skills supported by a high level of energy and persuasion, with the ability to interact with all levels of the organisation in a professional, diplomatic, and tactful manner. Presenting project status to other teams and participating in cross-functional meetings and working teams. Experience in team management, with strong time management and planning skills. Thorough understanding of IT delivery management practices and principles, with experience delivering IT projects. Project audit and reporting experience to help ensure compliance with processes and status reporting. Ability to work in a fast-paced environment on multiple projects with independent deadlines and deliverables with a strong attention to detail. Main Responsibilities Ensuring the teams are correctly and efficiently coordinating the planning and tracking of each request to meet the requested dates, whilst keeping the requestor up to date with progress, delays, or any problems. Interacting with the necessary infrastructure teams to ensure work is actioned promptly and that task updates are applied with sufficient detail to provide visibility. Highlighting and escalating delays or problems as required to prevent data slippage and ensuring any delays are communicated with the requesters. Working directly with our project, infrastructure, and development teams to understand work stacks, priorities, and upcoming projects and that we are delivering the requests as planned. Facilitating meetings with requesters to ensure the requirements and timescales are fully understood and any prerequisites are in place and planned. Following up on all requests that are held up or delayed, agreeing on review schedules with the requestors and technical owners to facilitate progress. Building and maintaining relationships with all team leaders and managers involved within the processes, whilst ensuring reviews are regularly carried out to monitor the delivery pipeline. Leading and participating in continual service improvement projects for internal and customer-related systems and platforms. IT Asset Team Leader - Stafford/remote - circa £55k plus package
If you're an experienced teacher who is keen to join a thriving school, we may have just the job for you. The school is based in Central Essex and qualifies for London Fringe salary. Purpose To be accountable for the highest standards of pupil achievement within the Department, monitoring and evaluating pupil achievement and setting targets for improvement. To lead, develop, and enhance the teaching practice of all teachers working in the Department, evaluating the quality of teaching and securing and sustaining effective teaching of Department subjects and courses. To be accountable for the strategic direction, leadership, and management of the Department, the development and implementation of Department/subject policies, plans, targets and practices within the context of the school's aims and policies. To effectively line manage teaching staff and deploy teaching and support staff. Main duties Provide the oversight and co-ordination of teaching, learning and assessment, both across the Department, ensuring that the National Curriculum is delivered; Keep up to date with national developments and research, using the information to ensure effective curriculum provision; Implement and maintain school self review procedures to inform the production of the Department's curriculum intent, implementation and impact documentation; Develop assessment policies and procedures which are compatible with school policy; Deliver, as a subject teacher, to all levels via suitable classroom practice, homework/coursework assignments, examination results and other professional parameters; Ensure that the National Curriculum strategy framework is fully implemented; Assign and delegate duties and responsibilities to all staff teaching within the Department; Provide the team leadership of the Department, including consultation, decision-making and implementation of policy; Ensure, in consultation with the Acting Deputy Headteacher and key stage co-ordinators the provision of appropriate syllabuses and schemes of work (liaising with vocational Co-ordinator and SEN team where applicable); Liaise with the examinations officer in relation to entry procedures and to maintain an overview of examination entries across the Department; Maintain an overview of overall student performance, target setting and monitoring; Manage the Department budget and administration with the assistance of Department and support staff; Establish and maintain, through forward planning, appropriate learning resources for the Department; Initiate and/or monitor parental contact, in particular over group placement; annual, interim and progress reports; exam entries; lost books/equipment; work or behaviour problems (in consultation with the relevant year managers and heads of year and others); learning difficulties (in consultation with the Assistant Headteacher: Student Welfare); Involvement with timetablers during construction of Department timetable and over working changes during the year; Provide the induction, support, monitoring and advising of all staff in the Department; Promote the professional development of all members of the Department including assistance in their performance management; Meet regularly with the designated SLT line manager in order to share information; Maintain an effective structure for consultation and communication within the Department; Conduct regular line management meetings with key stage co-ordinators within the Department; Establish expectations and implement clear guidelines for high standards of work in the Department; Assume responsibility for student conduct within the area; Undertake specific tasks as reasonably delegated by the Senior Leadership Team from time to time; Additional responsibilities Delivery of syllabuses including internal and external examinations; Liaison with representatives of the Examination Board in conjunction with key stage co-ordinators; Liaison with subject leaders, Assistant Headteacher: Student Welfare and School Examinations Officer; Maintain an overview of suitable schemes of work and teaching resources; Monitoring of student progress and attainment; To ensure the effective deployment of support staff within the Department.
25/03/2024
Full time
If you're an experienced teacher who is keen to join a thriving school, we may have just the job for you. The school is based in Central Essex and qualifies for London Fringe salary. Purpose To be accountable for the highest standards of pupil achievement within the Department, monitoring and evaluating pupil achievement and setting targets for improvement. To lead, develop, and enhance the teaching practice of all teachers working in the Department, evaluating the quality of teaching and securing and sustaining effective teaching of Department subjects and courses. To be accountable for the strategic direction, leadership, and management of the Department, the development and implementation of Department/subject policies, plans, targets and practices within the context of the school's aims and policies. To effectively line manage teaching staff and deploy teaching and support staff. Main duties Provide the oversight and co-ordination of teaching, learning and assessment, both across the Department, ensuring that the National Curriculum is delivered; Keep up to date with national developments and research, using the information to ensure effective curriculum provision; Implement and maintain school self review procedures to inform the production of the Department's curriculum intent, implementation and impact documentation; Develop assessment policies and procedures which are compatible with school policy; Deliver, as a subject teacher, to all levels via suitable classroom practice, homework/coursework assignments, examination results and other professional parameters; Ensure that the National Curriculum strategy framework is fully implemented; Assign and delegate duties and responsibilities to all staff teaching within the Department; Provide the team leadership of the Department, including consultation, decision-making and implementation of policy; Ensure, in consultation with the Acting Deputy Headteacher and key stage co-ordinators the provision of appropriate syllabuses and schemes of work (liaising with vocational Co-ordinator and SEN team where applicable); Liaise with the examinations officer in relation to entry procedures and to maintain an overview of examination entries across the Department; Maintain an overview of overall student performance, target setting and monitoring; Manage the Department budget and administration with the assistance of Department and support staff; Establish and maintain, through forward planning, appropriate learning resources for the Department; Initiate and/or monitor parental contact, in particular over group placement; annual, interim and progress reports; exam entries; lost books/equipment; work or behaviour problems (in consultation with the relevant year managers and heads of year and others); learning difficulties (in consultation with the Assistant Headteacher: Student Welfare); Involvement with timetablers during construction of Department timetable and over working changes during the year; Provide the induction, support, monitoring and advising of all staff in the Department; Promote the professional development of all members of the Department including assistance in their performance management; Meet regularly with the designated SLT line manager in order to share information; Maintain an effective structure for consultation and communication within the Department; Conduct regular line management meetings with key stage co-ordinators within the Department; Establish expectations and implement clear guidelines for high standards of work in the Department; Assume responsibility for student conduct within the area; Undertake specific tasks as reasonably delegated by the Senior Leadership Team from time to time; Additional responsibilities Delivery of syllabuses including internal and external examinations; Liaison with representatives of the Examination Board in conjunction with key stage co-ordinators; Liaison with subject leaders, Assistant Headteacher: Student Welfare and School Examinations Officer; Maintain an overview of suitable schemes of work and teaching resources; Monitoring of student progress and attainment; To ensure the effective deployment of support staff within the Department.
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
22/03/2024
Project-based
24 Hour Operations Centre 1st Line IT Support 24-7 Shift Role: 4 days on 2x , 2x /4 days off Successful candidates will undergo Security Clearance The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognises the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities * Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (eg Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has an understanding of the customer's environment and service delivery requirements to enable the delivery of the service. * Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. * Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. * Knows when to escalate, but retains interest to learn from the escalation. * Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. * Monitors performance through statistical reporting and analysis. * Team Working. Is a valued team member. Able to support less experienced team members. * Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators * Feedback from customers, colleagues and team managers. * Technical Assessments. * Evidence of sharing and re-use of knowledge. * Correct management of processes followed to deliver the service. * Percentage of customer problems resolved within required timescales. * Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
An exciting and unique opportunity for a Research or Computer Manager seeking a new opportunity in the Reading area. Up to £56,000 DOE plus Additional Benefits Permanent (Full-time) Reading, Berkshire UK Your new company You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching. Your new role The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation. What you'll need to succeed The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills. What you'll get in return You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office a week is 2 days. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
22/03/2024
Full time
An exciting and unique opportunity for a Research or Computer Manager seeking a new opportunity in the Reading area. Up to £56,000 DOE plus Additional Benefits Permanent (Full-time) Reading, Berkshire UK Your new company You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching. Your new role The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation. What you'll need to succeed The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills. What you'll get in return You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office a week is 2 days. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. We are seeking an experienced Planner to join our team in in the delivery of expert project, programme, and portfolio support to a key client. What We Need We are looking for sound knowledge of the engineering and commercial aspects of major projects from a highly regulated background. Project Planning and Scheduling experience is essential. You will be accountable for developing, coordinating, and implementing plans and schedules for various projects in accordance with company policies and procedures. You will work closely with project managers, engineers, and our clients to ensure project objectives are met within established timelines and budgets. It is essential you have experience of Primavera P6. Experience of project management methodologies and tools is expected. You will be a resilient team player who can take ownership and be proactive. Security Requirements You must have, or be eligible for, SC clearance. Location This position is hybrid, with occasional visits to Client offices for workshops and meetings. Join Our Talent Community! Join the Talent Network KBR Jobs Our employees are the heart of everything we do. That s why we re dedicated to creating collaborative environments that transcend cultures and geographical boundaries, where all ideas, viewpoints and input are heard, respected and considered. We believe that all our individual differences are valuable. By embracing those differences and working together, we re more innovative and resilient, safer, and better prepared to conquer any challenge. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. At KBR, our strong commitment to ESG (environmental, social and governance principles) is the foundation of everything we do. We believe it s imperative for businesses to do their part to safeguard the planet for future generations. That s why we created Grow with KBR. Grow with KBR KBR Find out more about life at KBR. Belong. Connect. Grow. Change the World!
18/03/2024
Full time
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis. We are seeking an experienced Planner to join our team in in the delivery of expert project, programme, and portfolio support to a key client. What We Need We are looking for sound knowledge of the engineering and commercial aspects of major projects from a highly regulated background. Project Planning and Scheduling experience is essential. You will be accountable for developing, coordinating, and implementing plans and schedules for various projects in accordance with company policies and procedures. You will work closely with project managers, engineers, and our clients to ensure project objectives are met within established timelines and budgets. It is essential you have experience of Primavera P6. Experience of project management methodologies and tools is expected. You will be a resilient team player who can take ownership and be proactive. Security Requirements You must have, or be eligible for, SC clearance. Location This position is hybrid, with occasional visits to Client offices for workshops and meetings. Join Our Talent Community! Join the Talent Network KBR Jobs Our employees are the heart of everything we do. That s why we re dedicated to creating collaborative environments that transcend cultures and geographical boundaries, where all ideas, viewpoints and input are heard, respected and considered. We believe that all our individual differences are valuable. By embracing those differences and working together, we re more innovative and resilient, safer, and better prepared to conquer any challenge. Working at KBR means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. At KBR, our strong commitment to ESG (environmental, social and governance principles) is the foundation of everything we do. We believe it s imperative for businesses to do their part to safeguard the planet for future generations. That s why we created Grow with KBR. Grow with KBR KBR Find out more about life at KBR. Belong. Connect. Grow. Change the World!