UX Designer vacancy for a globally operating Zurich based company . Your tasks: Collaborating with engineers and managers to ensure design quality meets required outcomes Planning, managing, and executing prioritized work to achieve design objectives Improving quality and consistency within project scopes, addressing low-to-medium complexity design and user problems Identifying and solving problems within project teams, delivering practical and creative solutions Contributing to cross-project collaborations, providing training and guidance to junior UX designers Utilizing expertise in UX design to lead design contributions, advocating for user-centered approaches, and driving design strategies Your experience/knowledge: 3 years+ of hands-on experience in UX design Strong portfolio demonstrating expertise in user-centric design principles and processes Strong knowledge of product development process, user characteristics and goals to inform product development Knowledge of Data-Driven Design to analyze information, draw conclusions, and use data to add value to business strategies Skills in crafting compelling narratives using data to elicit empathy and create buy-in, storytelling. Experience with high fidelity mocks design tools. Motion design Ability to blend aesthetics and brand styling for cohesive and scalable designs Your soft skills: Capability to prepare effective presentations, and speak competently to the audience Location: Zurich, Switzerland Start: 06/2024 Duration: 12MM+ Ref .Nr.: BH21565 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
19/04/2024
Project-based
UX Designer vacancy for a globally operating Zurich based company . Your tasks: Collaborating with engineers and managers to ensure design quality meets required outcomes Planning, managing, and executing prioritized work to achieve design objectives Improving quality and consistency within project scopes, addressing low-to-medium complexity design and user problems Identifying and solving problems within project teams, delivering practical and creative solutions Contributing to cross-project collaborations, providing training and guidance to junior UX designers Utilizing expertise in UX design to lead design contributions, advocating for user-centered approaches, and driving design strategies Your experience/knowledge: 3 years+ of hands-on experience in UX design Strong portfolio demonstrating expertise in user-centric design principles and processes Strong knowledge of product development process, user characteristics and goals to inform product development Knowledge of Data-Driven Design to analyze information, draw conclusions, and use data to add value to business strategies Skills in crafting compelling narratives using data to elicit empathy and create buy-in, storytelling. Experience with high fidelity mocks design tools. Motion design Ability to blend aesthetics and brand styling for cohesive and scalable designs Your soft skills: Capability to prepare effective presentations, and speak competently to the audience Location: Zurich, Switzerland Start: 06/2024 Duration: 12MM+ Ref .Nr.: BH21565 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
We are currently looking on behalf of one of our important clients for a Software Engineer (Python/C). The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Develop Software through technical analysis, design, implementation, debugging, testing & modification from concept to production. Maintain existing functionalities & continuous improvements. Evaluate new software & hardware components, methods & technologies. Document according to standards for Railway applications, including work in Software Requirements Engineering. Carry out Verifications & Validation tasks in collaboration with a variety of internal teams. Design & implementation of Human Machine Interfaces into Software Systems. Your Skills: Ideally from 1 to 7 years of Professional experience as a Software Engineer. Very proficient programming expertise. Skilled & experienced in some of the following: Python, C, Docker Systems, CI/CD Practices & Industrial Protocols (OPC UA, Modbus, CAN). Preferably experienced in Industrial Software Development with Linux Systems, Embedded Computers & other platforms running Software Applications for monitoring & data collecting. Your Profile: Completed University Degree in Computer Science or similar. Willing to occasionally travel internationally. Fluent in English (spoken & written). Any additional language skills in German or French are considered very advantageous. If you wish to apply, please send us your resume in Word or PDF format.
19/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Software Engineer (Python/C). The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Develop Software through technical analysis, design, implementation, debugging, testing & modification from concept to production. Maintain existing functionalities & continuous improvements. Evaluate new software & hardware components, methods & technologies. Document according to standards for Railway applications, including work in Software Requirements Engineering. Carry out Verifications & Validation tasks in collaboration with a variety of internal teams. Design & implementation of Human Machine Interfaces into Software Systems. Your Skills: Ideally from 1 to 7 years of Professional experience as a Software Engineer. Very proficient programming expertise. Skilled & experienced in some of the following: Python, C, Docker Systems, CI/CD Practices & Industrial Protocols (OPC UA, Modbus, CAN). Preferably experienced in Industrial Software Development with Linux Systems, Embedded Computers & other platforms running Software Applications for monitoring & data collecting. Your Profile: Completed University Degree in Computer Science or similar. Willing to occasionally travel internationally. Fluent in English (spoken & written). Any additional language skills in German or French are considered very advantageous. If you wish to apply, please send us your resume in Word or PDF format.
GPA's data ambition is to deliver high quality, standardised, easily accessible data systems across all GPA functions that enable data flows across business processes. Data will be clearly owned, managed and maintained, it will be secure and assured, and will be created with the purpose of enabling earlier, better decisions to drive value for money. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. This role has a G6 salary - As such, the package is broken down as per the below: National - £62,900 - £67,900 Birmingham Leeds Nottingham Manchester Newport Norwich Swindon There is also a potential Recruitment and Retention Allowance of £5,000 which is non-pensionable. GPA is also committed to recognising and rewarding where our staff hold the "Gold Standard' accreditation relevant to their Specialism and offer a specific non-pensionable allowance to staff who have achieved this' - This amounts to an EXTRA £5,000 which is also non-pensionable. Description GPA's data ambition is to deliver high quality, standardised, easily accessible data systems across all GPA functions that enable data flows across business processes. Data will be clearly owned, managed and maintained, it will be secure and assured, and will be created with the purpose of enabling earlier, better decisions to drive value for money. The Head of Bi & Data will be integral to helping delivery this strategy. Overseeing data governance and quality, information management, data maturity, data analytics, data architecture, data management, data integration and data engineering and platforms. The individual will have 3 direct reports in areas of Data Governance, Data Platforms & Integrations and Data Analytics, also supporting a wider team of professionals including Data Engineers, Data Architects and Data developers. The candidate will: Support the delivery of GPA's Information & Data Strategy Be responsible for the definition of the organisation's data strategy Champion data architecture across GPA Set the standards and ways of working for the data architecture community Oversee the design of multiple data models and have a broad understanding of how each model fulfils the needs of the business Provide advice to project teams and oversee the management of the full data product life cycle Be responsible for ensuring that GPA's systems are designed in accordance with the data architecture Data operations & integration - Support the wider team that will provide all sourcing, extraction, reference, and onboarding of key data into GPA's data warehouse and between source systems. Data analysis and synthesis - lead on the vision to embed new analytics initiatives that enhance user experience and decision making and be actively involved in the delivery. Data Governance and Quality - provide strategic direction and support to focus on delivering the highest quality data in a timely manner, supported by governance processes including data security. Data Platforms - able to support and understand the operations of AWS Redshift Data Warehouse as well as other industry leading data platforms to support master data management, governance, architecture and quality. Data Standards - Strong understanding of standards across Government and / or within similar sectors and experience of adoption and integration. Data Architecture & Integration - strong understanding of data integration between systems, transactional and reference data, and leading on the design and mapping. Datamodelling and engineering - able to produce data models and understand where to use different types of data models. Understands different tools and is able to compare between different data models. Programming and build (data engineering) - be able to lead by example and design, write and iterate code to support data operations. Understanding of security, accessibility and version control. Can use a range of coding tools and languages. Business engagement - Facilitate interactions between business divisions to optimize data usage and optimisation. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Data Integration - ETL design & development Data Engineering - Implementation of performant models within an AWS and Azure data warehouse environment Datamodelling - Conceptual, logical and physical Datamodelling Strong experience of Data Governance & Quality Strong understanding of Data Architecture & Integration Strong experience of data analytics and Business Intelligence platforms Job Offer Alongside your salary of £62,900, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 16.5.24 but is subject to change. (At interview, applicants will be scored against 4 behaviours - Managing a Quality Service, Seeing The Bigger Picture, Changing & Improving and Leadership) Applicants successful at sift will be invited to interviews, due to take place week commencing 20.5.24 and 27.5.24 and will be a virtual interview. This is subject to change dependent upon where most successful candidates are based. Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.
19/04/2024
Full time
GPA's data ambition is to deliver high quality, standardised, easily accessible data systems across all GPA functions that enable data flows across business processes. Data will be clearly owned, managed and maintained, it will be secure and assured, and will be created with the purpose of enabling earlier, better decisions to drive value for money. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices. This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we're a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes. This role has a G6 salary - As such, the package is broken down as per the below: National - £62,900 - £67,900 Birmingham Leeds Nottingham Manchester Newport Norwich Swindon There is also a potential Recruitment and Retention Allowance of £5,000 which is non-pensionable. GPA is also committed to recognising and rewarding where our staff hold the "Gold Standard' accreditation relevant to their Specialism and offer a specific non-pensionable allowance to staff who have achieved this' - This amounts to an EXTRA £5,000 which is also non-pensionable. Description GPA's data ambition is to deliver high quality, standardised, easily accessible data systems across all GPA functions that enable data flows across business processes. Data will be clearly owned, managed and maintained, it will be secure and assured, and will be created with the purpose of enabling earlier, better decisions to drive value for money. The Head of Bi & Data will be integral to helping delivery this strategy. Overseeing data governance and quality, information management, data maturity, data analytics, data architecture, data management, data integration and data engineering and platforms. The individual will have 3 direct reports in areas of Data Governance, Data Platforms & Integrations and Data Analytics, also supporting a wider team of professionals including Data Engineers, Data Architects and Data developers. The candidate will: Support the delivery of GPA's Information & Data Strategy Be responsible for the definition of the organisation's data strategy Champion data architecture across GPA Set the standards and ways of working for the data architecture community Oversee the design of multiple data models and have a broad understanding of how each model fulfils the needs of the business Provide advice to project teams and oversee the management of the full data product life cycle Be responsible for ensuring that GPA's systems are designed in accordance with the data architecture Data operations & integration - Support the wider team that will provide all sourcing, extraction, reference, and onboarding of key data into GPA's data warehouse and between source systems. Data analysis and synthesis - lead on the vision to embed new analytics initiatives that enhance user experience and decision making and be actively involved in the delivery. Data Governance and Quality - provide strategic direction and support to focus on delivering the highest quality data in a timely manner, supported by governance processes including data security. Data Platforms - able to support and understand the operations of AWS Redshift Data Warehouse as well as other industry leading data platforms to support master data management, governance, architecture and quality. Data Standards - Strong understanding of standards across Government and / or within similar sectors and experience of adoption and integration. Data Architecture & Integration - strong understanding of data integration between systems, transactional and reference data, and leading on the design and mapping. Datamodelling and engineering - able to produce data models and understand where to use different types of data models. Understands different tools and is able to compare between different data models. Programming and build (data engineering) - be able to lead by example and design, write and iterate code to support data operations. Understanding of security, accessibility and version control. Can use a range of coding tools and languages. Business engagement - Facilitate interactions between business divisions to optimize data usage and optimisation. Profile We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued. Data Integration - ETL design & development Data Engineering - Implementation of performant models within an AWS and Azure data warehouse environment Datamodelling - Conceptual, logical and physical Datamodelling Strong experience of Data Governance & Quality Strong understanding of Data Architecture & Integration Strong experience of data analytics and Business Intelligence platforms Job Offer Alongside your salary of £62,900, GPA contributes £13,959 towards you being a member of the CS DBP Pension scheme. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Generous annual leave This vacancy is using Civil Service Success Profiles: These will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment on our website. Sift The closing date is 9.5.24, the sift is due to take place by 16.5.24 but is subject to change. (At interview, applicants will be scored against 4 behaviours - Managing a Quality Service, Seeing The Bigger Picture, Changing & Improving and Leadership) Applicants successful at sift will be invited to interviews, due to take place week commencing 20.5.24 and 27.5.24 and will be a virtual interview. This is subject to change dependent upon where most successful candidates are based. Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
19/04/2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Lead Java Engineer - Belfast We have an exciting opportunity for a Java Lead with Financial Services experience to join a world leading brokerage client of ours. You can help steer a team of highly skilled computer scientists and Fixed Income professionals working on their business-critical Post Trade applications and platforms. This global financial services company are looking for someone with extensive experience of Java 11 as well as market knowledge of Fixed Income, Rates and Swaps. Ideally, you will have a good understanding of messaging systems, multi-threading, Docker and Spring & Hibernate. Your role will involve creating reusable services, low-latency systems and distributed applications. As such, you will need to be passionate about delivering high-quality software and new features for a high traffic brokerage. Experience: - Java 8/Java 11, with - Market knowledge, Fixed Income, Rates, Swaps - Multi-threading, MySQL, Spring and Hibernate experience - JSON, MQ Series, Solace, Tibco - AWS, Microservices and Ansible - low-latency expertise & exposure to distributed systems a plus - Docker, Windows 10, IntelliJ Based in the Belfast office (hybrid working), a salary of up to £110,000, plus bonus and benefits is available for a Lead who can come in and steer the ship and help continue to ship exceptional products to the financial markets. If this role sounds like it's a match for you, apply now - looking forward to speaking soon!
19/04/2024
Full time
Lead Java Engineer - Belfast We have an exciting opportunity for a Java Lead with Financial Services experience to join a world leading brokerage client of ours. You can help steer a team of highly skilled computer scientists and Fixed Income professionals working on their business-critical Post Trade applications and platforms. This global financial services company are looking for someone with extensive experience of Java 11 as well as market knowledge of Fixed Income, Rates and Swaps. Ideally, you will have a good understanding of messaging systems, multi-threading, Docker and Spring & Hibernate. Your role will involve creating reusable services, low-latency systems and distributed applications. As such, you will need to be passionate about delivering high-quality software and new features for a high traffic brokerage. Experience: - Java 8/Java 11, with - Market knowledge, Fixed Income, Rates, Swaps - Multi-threading, MySQL, Spring and Hibernate experience - JSON, MQ Series, Solace, Tibco - AWS, Microservices and Ansible - low-latency expertise & exposure to distributed systems a plus - Docker, Windows 10, IntelliJ Based in the Belfast office (hybrid working), a salary of up to £110,000, plus bonus and benefits is available for a Lead who can come in and steer the ship and help continue to ship exceptional products to the financial markets. If this role sounds like it's a match for you, apply now - looking forward to speaking soon!
My European based customer is searching the market for European Citizens only . The Senior Cloud/DevOps Architect/SRE plays a pivotal role in shaping the cloud strategy and implementation for our organization. This position is responsible for designing and implementing scalable, efficient, and secure cloud solutions. Job Title: Cloud DevOps Architect Location: Remote 100% Duration: 6 months Outside IR35 European Citizens only Task Description: Design and implement highly scalable, resilient, and performant cloud solutions. Define progressive transformation strategies to cloud for existing systems. Lead the development and optimization of CI/CD pipelines for seamless code deployment and management. Automate infrastructure provisioning and configuration to reduce manual interventions and improve efficiency. Identify and develop cross-cutting reusable building blocks to be provided to domain applications. Work with security teams to ensure cloud solutions comply with industry best practices and regulatory standards. Provide guidance and mentorship to development teams on adopting cloud-native technologies and DevOps practices. Collaborate with stakeholders to understand business requirements and translate them into technical specifications. Conduct system troubleshooting and problem resolution across various application domains and platforms. Stay up to date with emerging trends in cloud computing, DevOps, and software development methodologies. Professional Skills Strong understanding of cloud computing technology and infrastructure as well as cloud design patterns and strategies (eg, AWS, Azure, Google Cloud Platform). Solid understanding of cloud-native architecture principles and transformation patterns. Deep knowledge of container and container orchestration services (eg, Kubernetes, Docker). Deep knowledge of infrastructure as a code and automation tools (eg, Terraform, Ansible, Crossplane). Familiarity with GitOps principles and tooling (eg ArgoCD, Flux). Extensive experience with CI/CD tools (eg, Jenkins, GitLab CI, Azure DevOps). Familiarity with Platform Engineering principles and tooling (eg Backstage). Deep knowledge of microservices architecture and serverless computing. Familiarity with observability principles and tools (eg, Prometheus, Grafana, ELK Stack). Solid understanding of network, security, and database architecture. Familiarity with Integration platforms, including API Management solutions as well as messaging solutions. Ability to work collaboratively in a team environment and communicate effectively with stakeholders at all levels. Strong problem-solving skills and the ability to work under pressure to meet tight deadlines. European Citizens only
18/04/2024
Project-based
My European based customer is searching the market for European Citizens only . The Senior Cloud/DevOps Architect/SRE plays a pivotal role in shaping the cloud strategy and implementation for our organization. This position is responsible for designing and implementing scalable, efficient, and secure cloud solutions. Job Title: Cloud DevOps Architect Location: Remote 100% Duration: 6 months Outside IR35 European Citizens only Task Description: Design and implement highly scalable, resilient, and performant cloud solutions. Define progressive transformation strategies to cloud for existing systems. Lead the development and optimization of CI/CD pipelines for seamless code deployment and management. Automate infrastructure provisioning and configuration to reduce manual interventions and improve efficiency. Identify and develop cross-cutting reusable building blocks to be provided to domain applications. Work with security teams to ensure cloud solutions comply with industry best practices and regulatory standards. Provide guidance and mentorship to development teams on adopting cloud-native technologies and DevOps practices. Collaborate with stakeholders to understand business requirements and translate them into technical specifications. Conduct system troubleshooting and problem resolution across various application domains and platforms. Stay up to date with emerging trends in cloud computing, DevOps, and software development methodologies. Professional Skills Strong understanding of cloud computing technology and infrastructure as well as cloud design patterns and strategies (eg, AWS, Azure, Google Cloud Platform). Solid understanding of cloud-native architecture principles and transformation patterns. Deep knowledge of container and container orchestration services (eg, Kubernetes, Docker). Deep knowledge of infrastructure as a code and automation tools (eg, Terraform, Ansible, Crossplane). Familiarity with GitOps principles and tooling (eg ArgoCD, Flux). Extensive experience with CI/CD tools (eg, Jenkins, GitLab CI, Azure DevOps). Familiarity with Platform Engineering principles and tooling (eg Backstage). Deep knowledge of microservices architecture and serverless computing. Familiarity with observability principles and tools (eg, Prometheus, Grafana, ELK Stack). Solid understanding of network, security, and database architecture. Familiarity with Integration platforms, including API Management solutions as well as messaging solutions. Ability to work collaboratively in a team environment and communicate effectively with stakeholders at all levels. Strong problem-solving skills and the ability to work under pressure to meet tight deadlines. European Citizens only
The Role As an experienced charted town planner, you know that no two days are the same, and the same can be said for our projects. We work on a range of projects, such as major, high profile planning applications, acting as planning lead for large scale regeneration schemes and any number or type of development and infrastructure proposals, where there are complex multi-disciplined issues to overcome. In your role, you would principally work on TCPA projects but experience also of DCO/TWAO schemes would be an advantage. Alongside the Senior Director in our planning team, you will be responsible for work winning, with an active say in the direction of the business, leading projects; liaising with clients, local authorities, consultants and key stakeholders to proactively move projects forward. Developing strong professional networking relationships with those in the development industry and identify opportunities for business development, you will also need to support junior members of staff; work collaboratively in teams to support bids and tenders; and directing advice to our Clients. About Us We are one of the UK's leading independent infrastructure and property consultancies, specialising in environment, planning and sustainability. With a team comprising forward thinking, multi disciplined technical specialists we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes. Our reputation over the last 25 years is built on the bespoke, personable and professional service we offer our clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do. As we embark on the next stage of our phenomenal success story, we are looking for an enthusiastic and dedicated Town Planner to join us on this journey and in particular, help deliver major housing, mixed use, infrastructure and regeneration schemes. The candidate You will be enthusiastic and confident in offering well informed and accurate advice when it matters and be enthused at the prospect of shaping the business. Being involved and influential within design teams, from project inception through to delivery, you will obviously be expected to have an excellent understanding of the vagaries of the planning system and be flexible about the sorts of projects and Clients that you work for. You will engage with other technical specialists in our multi-disciplined teams and identify opportunities for cross selling our services, networking and business development as well as maintaining and promoting our professional reputation. We deliver our projects through Hybrid working, with the team working from the London office, ideally three days per week. You will though, be adaptable to meet the needs of the work that we do. The successful candidate will: * Have a RTPI accredited degree * Be MRTPI qualified * Have experience in client facing and work winning is a must. * Demonstrate excellent communication skills (written and verbal) * Be critical thinkers with strong analytical and problem-solving skills * Be organised, flexible, proactive and professional and commercially minded * Be enthusiastic about leading other professionals within the business
18/04/2024
Full time
The Role As an experienced charted town planner, you know that no two days are the same, and the same can be said for our projects. We work on a range of projects, such as major, high profile planning applications, acting as planning lead for large scale regeneration schemes and any number or type of development and infrastructure proposals, where there are complex multi-disciplined issues to overcome. In your role, you would principally work on TCPA projects but experience also of DCO/TWAO schemes would be an advantage. Alongside the Senior Director in our planning team, you will be responsible for work winning, with an active say in the direction of the business, leading projects; liaising with clients, local authorities, consultants and key stakeholders to proactively move projects forward. Developing strong professional networking relationships with those in the development industry and identify opportunities for business development, you will also need to support junior members of staff; work collaboratively in teams to support bids and tenders; and directing advice to our Clients. About Us We are one of the UK's leading independent infrastructure and property consultancies, specialising in environment, planning and sustainability. With a team comprising forward thinking, multi disciplined technical specialists we work with inspirational clients on their organisations, on their challenges and on exciting, innovative, complex and globally relevant projects, programmes and schemes. Our reputation over the last 25 years is built on the bespoke, personable and professional service we offer our clients so that they can make the right decisions and achieve the best outcomes. We do this by leveraging our experience and breadth of skills alongside our insights, commitment, and ethical approach to everything we do. As we embark on the next stage of our phenomenal success story, we are looking for an enthusiastic and dedicated Town Planner to join us on this journey and in particular, help deliver major housing, mixed use, infrastructure and regeneration schemes. The candidate You will be enthusiastic and confident in offering well informed and accurate advice when it matters and be enthused at the prospect of shaping the business. Being involved and influential within design teams, from project inception through to delivery, you will obviously be expected to have an excellent understanding of the vagaries of the planning system and be flexible about the sorts of projects and Clients that you work for. You will engage with other technical specialists in our multi-disciplined teams and identify opportunities for cross selling our services, networking and business development as well as maintaining and promoting our professional reputation. We deliver our projects through Hybrid working, with the team working from the London office, ideally three days per week. You will though, be adaptable to meet the needs of the work that we do. The successful candidate will: * Have a RTPI accredited degree * Be MRTPI qualified * Have experience in client facing and work winning is a must. * Demonstrate excellent communication skills (written and verbal) * Be critical thinkers with strong analytical and problem-solving skills * Be organised, flexible, proactive and professional and commercially minded * Be enthusiastic about leading other professionals within the business
Formulation Engineer vacancy for a globally operating Muenchwilen based company in the agricultural sector . Your tasks: Leading the transition of lab-tested formulations to full-scale manufacturing, ensuring efficiency and quality Driving successful global technology transfers, ensuring seamless transitions and adherence to standards Designing and conducting pilot plant and manufacturing trials, documenting outcomes for process improvement Contributing to cutting-edge process designs for capital projects to enhance manufacturing efficiency Applying expertise to identify and implement solutions for capacity, quality, and cost improvements Participating in project teams that implement technical solutions at manufacturing facilities Your experience/knowledge: Strong background in process engineering, including design, optimization, and troubleshooting of formulation processes Knowledge of physical and chemical properties of substances, to effectively design and optimize manufacturing processes Extensive knowledge of formulation equipment and instrumentation, optimizing their use for manufacturing efficiency Degree in Chemical Engineering, Applied Chemistry or equivalent professional qualification Language skills: English - fluent in written and spoken, German would be advantageous Your soft skills: Ability to create an environment that supports creativity, transparency, and challenge and to coach people to Spark innovation Location: Muenchwilen, Switzerland Sector: Agriculture Start: 05/2024 Duration: 12MM+ Ref .Nr.: BH21558 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/04/2024
Project-based
Formulation Engineer vacancy for a globally operating Muenchwilen based company in the agricultural sector . Your tasks: Leading the transition of lab-tested formulations to full-scale manufacturing, ensuring efficiency and quality Driving successful global technology transfers, ensuring seamless transitions and adherence to standards Designing and conducting pilot plant and manufacturing trials, documenting outcomes for process improvement Contributing to cutting-edge process designs for capital projects to enhance manufacturing efficiency Applying expertise to identify and implement solutions for capacity, quality, and cost improvements Participating in project teams that implement technical solutions at manufacturing facilities Your experience/knowledge: Strong background in process engineering, including design, optimization, and troubleshooting of formulation processes Knowledge of physical and chemical properties of substances, to effectively design and optimize manufacturing processes Extensive knowledge of formulation equipment and instrumentation, optimizing their use for manufacturing efficiency Degree in Chemical Engineering, Applied Chemistry or equivalent professional qualification Language skills: English - fluent in written and spoken, German would be advantageous Your soft skills: Ability to create an environment that supports creativity, transparency, and challenge and to coach people to Spark innovation Location: Muenchwilen, Switzerland Sector: Agriculture Start: 05/2024 Duration: 12MM+ Ref .Nr.: BH21558 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Senior Cyber Security Architect Salary upto £80,000 Description: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Requirements Ability to research, articulate, pitch complex and innovative security advice, at both business and technical levels, for new or existing problems, with the objective to justify and communicate decisions directly to key customer stakeholders including senior management. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Develop vision, principles and strategy for security for multiple projects or technologies; working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs and requirements, contributing to development of information security policy, standards, procedures and guidelines. Effective business acumen and an understanding of the cyber security challenges faced by client, with the objective to develop our cyber assurance practice, by supporting business development and practice management. Experience of identifying and applying security risk and familiarity with common control frameworks, with the ability investigating major breaches of security and recommending appropriate control improvements. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk, with the contribution of the development of our team through training and coaching. Managing, delivering, leading cyber security and cyber risk assignments, with the management of portfolio of clients, across a variety of sectors and locations, including producing documentation, presentation, reports, recommendations and quality assuring, for the work produced by team members and being the point of escalation for lower grade roles. Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven cyber decisions. Working as a subject matter expert in your particular field, owning and delivering initiatives to embed quality through learning and other activity, working seamlessly and collaboratively with colleagues and clients from other service lines, supporting a team or colleagues to deliver engagements at scale, with the appropriate reach and influence across the teams and communities. Managing diverse teams within an inclusive team culture where people are recognised and encouraged for their contribution. Essential Skills and Experience: An experienced consultant with a background in Cyber Security Minimum 5-7 years of experience in Information Security related positions Minimum 3-5 years of experience in security architecture Cyber Security Certification eg ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Certification in AWS or Azure for Architecture and Security or similar IASME/Cyber Essentials Plus Certified Expert knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS and/or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Expected to be the point of escalation for architects in lower grade roles and lead technical design of systems and services Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Experience in gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning. Expert knowledge of identifying, developing and communicating threat modelling and understanding the impact of decisions, balancing requirements and deciding between approaches Research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate subtle design decisions Able to develop vision, principles and strategy for security architects for projects or technologies Demonstrably experienced in working as an effective member of a multi-disciplinary team and reach & influence a wide range of people across larger teams and communities. Excellent stakeholder management, presentation and communication skills, with the ability to interact with senior stakeholders across department and clients Pro-active approach to personal and professional development. Work closely with your peers in the security architecture group, service and solution architects, engineers, project teams. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Experience in writing and creating Cyber Security documents ie Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Knowledge of the IT/IS infrastructure (eg databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (eg Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments eg Server/desktop virtualisation and SDDC (Software Defined Data Centre). Benefits Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year Pension: 4% employer contribution and 5% employee contribution Discretionary bonus: based on company and individual performance Life assurance: 4 times base salary Private medical insurance: non-contributory (spouse and dependants included) Worldwide travel insurance: non-contributory (spouse and dependants included) Enhanced maternity and paternity leave after 18 months service Wellness: 24/7 confidential employee assistance programme, including counselling Social: Parties and social events, and commitment to charitable causes Professional development: access to LinkedIn Learning, and discretionary training budget Travel: season ticket loan, cycle to work scheme Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme
18/04/2024
Full time
Senior Cyber Security Architect Salary upto £80,000 Description: Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Requirements Ability to research, articulate, pitch complex and innovative security advice, at both business and technical levels, for new or existing problems, with the objective to justify and communicate decisions directly to key customer stakeholders including senior management. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Develop vision, principles and strategy for security for multiple projects or technologies; working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs and requirements, contributing to development of information security policy, standards, procedures and guidelines. Effective business acumen and an understanding of the cyber security challenges faced by client, with the objective to develop our cyber assurance practice, by supporting business development and practice management. Experience of identifying and applying security risk and familiarity with common control frameworks, with the ability investigating major breaches of security and recommending appropriate control improvements. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk, with the contribution of the development of our team through training and coaching. Managing, delivering, leading cyber security and cyber risk assignments, with the management of portfolio of clients, across a variety of sectors and locations, including producing documentation, presentation, reports, recommendations and quality assuring, for the work produced by team members and being the point of escalation for lower grade roles. Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven cyber decisions. Working as a subject matter expert in your particular field, owning and delivering initiatives to embed quality through learning and other activity, working seamlessly and collaboratively with colleagues and clients from other service lines, supporting a team or colleagues to deliver engagements at scale, with the appropriate reach and influence across the teams and communities. Managing diverse teams within an inclusive team culture where people are recognised and encouraged for their contribution. Essential Skills and Experience: An experienced consultant with a background in Cyber Security Minimum 5-7 years of experience in Information Security related positions Minimum 3-5 years of experience in security architecture Cyber Security Certification eg ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Certification in AWS or Azure for Architecture and Security or similar IASME/Cyber Essentials Plus Certified Expert knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS and/or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Expected to be the point of escalation for architects in lower grade roles and lead technical design of systems and services Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Experience in gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning. Expert knowledge of identifying, developing and communicating threat modelling and understanding the impact of decisions, balancing requirements and deciding between approaches Research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate subtle design decisions Able to develop vision, principles and strategy for security architects for projects or technologies Demonstrably experienced in working as an effective member of a multi-disciplinary team and reach & influence a wide range of people across larger teams and communities. Excellent stakeholder management, presentation and communication skills, with the ability to interact with senior stakeholders across department and clients Pro-active approach to personal and professional development. Work closely with your peers in the security architecture group, service and solution architects, engineers, project teams. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Experience in writing and creating Cyber Security documents ie Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Knowledge of the IT/IS infrastructure (eg databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (eg Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments eg Server/desktop virtualisation and SDDC (Software Defined Data Centre). Benefits Holiday: 25 days a year, plus bank holidays, with the option to buy 5 extra days each year Pension: 4% employer contribution and 5% employee contribution Discretionary bonus: based on company and individual performance Life assurance: 4 times base salary Private medical insurance: non-contributory (spouse and dependants included) Worldwide travel insurance: non-contributory (spouse and dependants included) Enhanced maternity and paternity leave after 18 months service Wellness: 24/7 confidential employee assistance programme, including counselling Social: Parties and social events, and commitment to charitable causes Professional development: access to LinkedIn Learning, and discretionary training budget Travel: season ticket loan, cycle to work scheme Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
17/04/2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Robert Half are working with an etsbalished professional services organisation based in Taunton as they look to recruit an Infrastructure Engineer on a permanent basis The role My client is committed to delivering innovative and reliable solutions to their people and clients, leveraging cutting-edge technologies like Azure and Office 365 to empower the businesses and drive growth. I am seeking a talented Azure and Office 365 Engineer to join their dynamic IT team. The ideal candidate will have a strong background in cloud technologies, particularly Azure and Office 365, with a passion for designing, implementing, and managing robust solutions for the business. Responsibilities; Design, deploy, and manage Azure and Office 365 environments, ensuring high availability, scalability, and security. Collaborate with end users to understand their business requirements and provide tailored solutions that meet their needs. Migrate on-premises infrastructure and workloads to Azure and Office 365, leveraging best practices and minimising downtime. Implement and configure Azure services such as Virtual Machines, Azure Active Directory, Azure Networking, Azure Storage, and Azure Backup. Configure and manage Office 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Monitor system performance, troubleshoot issues, and optimise resources to ensure optimal performance and cost-effectiveness. Implement security measures and compliance controls to protect data and meet regulatory requirements. Provide technical guidance and support, resolving issues and addressing concerns in a timely manner. Stay current with industry trends and emerging technologies, continuously enhancing skills and knowledge to drive innovation and improvement. Experience: Have 3+ years of experience in designing, implementing, and managing Azure and Office 365 environments Demonstrate in-depth knowledge of Azure services and Office 365 applications, with hands-on experience in deployment and administration Have a strong understanding of networking concepts, security principles, and compliance standards relevant to cloud environments Be proficient in PowerShell Scripting for automation and management tasks Show excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and team members Pride yourself on your strong problem solving skills and the ability to troubleshoot complex technical issues Salary/working pattern: £40,000-£45,000 Hybrid working (3 days on site 2 from home) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
17/04/2024
Full time
Robert Half are working with an etsbalished professional services organisation based in Taunton as they look to recruit an Infrastructure Engineer on a permanent basis The role My client is committed to delivering innovative and reliable solutions to their people and clients, leveraging cutting-edge technologies like Azure and Office 365 to empower the businesses and drive growth. I am seeking a talented Azure and Office 365 Engineer to join their dynamic IT team. The ideal candidate will have a strong background in cloud technologies, particularly Azure and Office 365, with a passion for designing, implementing, and managing robust solutions for the business. Responsibilities; Design, deploy, and manage Azure and Office 365 environments, ensuring high availability, scalability, and security. Collaborate with end users to understand their business requirements and provide tailored solutions that meet their needs. Migrate on-premises infrastructure and workloads to Azure and Office 365, leveraging best practices and minimising downtime. Implement and configure Azure services such as Virtual Machines, Azure Active Directory, Azure Networking, Azure Storage, and Azure Backup. Configure and manage Office 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Monitor system performance, troubleshoot issues, and optimise resources to ensure optimal performance and cost-effectiveness. Implement security measures and compliance controls to protect data and meet regulatory requirements. Provide technical guidance and support, resolving issues and addressing concerns in a timely manner. Stay current with industry trends and emerging technologies, continuously enhancing skills and knowledge to drive innovation and improvement. Experience: Have 3+ years of experience in designing, implementing, and managing Azure and Office 365 environments Demonstrate in-depth knowledge of Azure services and Office 365 applications, with hands-on experience in deployment and administration Have a strong understanding of networking concepts, security principles, and compliance standards relevant to cloud environments Be proficient in PowerShell Scripting for automation and management tasks Show excellent communication and interpersonal skills, with the ability to effectively collaborate with clients and team members Pride yourself on your strong problem solving skills and the ability to troubleshoot complex technical issues Salary/working pattern: £40,000-£45,000 Hybrid working (3 days on site 2 from home) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
17/04/2024
Full time
We are currently looking on behalf of one of our important clients for a Microsoft Workplace/Client Systems Engineer (German Speaking). This role is permanent position based in Zürich Canton & comes with good home office allowance. Your Role: Plan & further develop client infrastructure & its services around M365 & Azure and ensure the engineering of the modern workplace. Design & automate an SCCM deployment environment & deal with current market trends in the client environment. Take Windows & System clients to the next level, ensure that customer solutions interact optimally with M365 & Azure & that business requirements are implemented accordingly. Develop concepts & proposed solutions, use O365 functions in client management & drive automation through process modelling & Scripting. Integrate new applications & systems & put them into operation. Implement projects efficiently & successfully. Develop & implement complex solutions in the M365 environment. Support & advise system developers, application managers, system users & external customers on system technology issues. Your Skills: At least 3 years of professional experience in Modern Workplace Management with Microsoft technologies. Very familiar with current Windows client functionalities such as AppLocker Windows Defender, Hello for Business, compliance policies & GPOs Skilled in automating processes with PowerShell. Experienced in managing projects as a project or partial-project manager. Your Profile: Completed University Degree in the area of Computer Science or similar. Self-motivated, conceptual, strong communication skills & team-oriented. Fluent in English & very good German language skills (to at least B2 Level) are mandatory requirements.
Bio Process Engineer vacancy for a globally operating Valais based company in the pharmaceutical sector . Your tasks: Executing production campaigns following cGMP guidelines, ensuring timely, quality, and cost-optimized product delivery Conducting risk analyses and implementing measures to ensure compliance with safety, quality, and regulatory standards Reviewing batch records and documentation for accuracy and compliance with internal procedures Collaborating with cross-functional teams to optimize processes, equipment, and procedures Documenting processes, prepare reports, and contribute to annual product reviews Identifying and pursuing opportunities for process improvement and efficiency enhancement Your experience/knowledge: 2+ years of experience in a similar role within the biotechnology or pharmaceutical industry Strong understanding of GMP, safety, and regulatory requirements Proficiency in MES/DeltaV or similar manufacturing execution systems Background in electronic batch record review and track handling Familiarity with CAPA handling, EMS Syncharge, and TrackWise Language skills: English - fluent in written and spoken, German is a strong plus Your soft skills: Ability to work in a fast-changing environment Excellent organizational and problem-solving skills Location: Valais, Switzerland Sector: Pharmaceutical Start: ASAP Duration: 09MM+ Ref .Nr.: BH21546 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
16/04/2024
Project-based
Bio Process Engineer vacancy for a globally operating Valais based company in the pharmaceutical sector . Your tasks: Executing production campaigns following cGMP guidelines, ensuring timely, quality, and cost-optimized product delivery Conducting risk analyses and implementing measures to ensure compliance with safety, quality, and regulatory standards Reviewing batch records and documentation for accuracy and compliance with internal procedures Collaborating with cross-functional teams to optimize processes, equipment, and procedures Documenting processes, prepare reports, and contribute to annual product reviews Identifying and pursuing opportunities for process improvement and efficiency enhancement Your experience/knowledge: 2+ years of experience in a similar role within the biotechnology or pharmaceutical industry Strong understanding of GMP, safety, and regulatory requirements Proficiency in MES/DeltaV or similar manufacturing execution systems Background in electronic batch record review and track handling Familiarity with CAPA handling, EMS Syncharge, and TrackWise Language skills: English - fluent in written and spoken, German is a strong plus Your soft skills: Ability to work in a fast-changing environment Excellent organizational and problem-solving skills Location: Valais, Switzerland Sector: Pharmaceutical Start: ASAP Duration: 09MM+ Ref .Nr.: BH21546 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Field Service Engineer Territory - South West England £30,000 - £40,000 (DOE) + excellent benefits! A global manufacturer and distributor of medical process sterilisation equipment are seeking an experienced electro-mechanical service and repair engineer to cover customer sites in the South West of England. This company can offer stability, excellent training and a structured development program. If you are an engineer looking for a change in industry or simply want to work for a great organisation then this could be the ideal role for you! As the field service engineer, you will be required to carry out service, repair and testing of infection control equipment specifically endoscope re-processors in the beginning. Other key responsibilities include: Electrical wiring Carry out mechanical servicing Routing testing of equipment to relevant industry standards Electrical/mechanical fault finding Maintain adequate stock levels of spare parts Provide validation reports Maintain regular communication with the internal service department Ensure a high level of professionalism with customers at all times Key experience required: Engineering background carrying out service and repair work on electro-mechanical equipment Field based experience preferred Excellent problem solving and able to find root cause is essential Engineering qualification or relevant extensive experience Package/benefits: Basic salary - £30,000 - £40,000 - depending on industry experience Company car - EV or hybrid Discretionary annual bonus scheme Overtime paid for any hours exceeding 45hrs per week - paid at x1.5 Mon-Fri, £28/Sat, £30/hr for Sunday. £5/day lunch allowance (increases to £10 if away from home 10 hours or more) Pension 6.5% ER 3% EE Private medical Life assurance Holiday 25 days' + bank Laptop, phone, tools, company credit card If you are an experienced field engineer looking for your next job and are interested in applying, then click APPLY NOW to begin your application.
15/04/2024
Full time
Field Service Engineer Territory - South West England £30,000 - £40,000 (DOE) + excellent benefits! A global manufacturer and distributor of medical process sterilisation equipment are seeking an experienced electro-mechanical service and repair engineer to cover customer sites in the South West of England. This company can offer stability, excellent training and a structured development program. If you are an engineer looking for a change in industry or simply want to work for a great organisation then this could be the ideal role for you! As the field service engineer, you will be required to carry out service, repair and testing of infection control equipment specifically endoscope re-processors in the beginning. Other key responsibilities include: Electrical wiring Carry out mechanical servicing Routing testing of equipment to relevant industry standards Electrical/mechanical fault finding Maintain adequate stock levels of spare parts Provide validation reports Maintain regular communication with the internal service department Ensure a high level of professionalism with customers at all times Key experience required: Engineering background carrying out service and repair work on electro-mechanical equipment Field based experience preferred Excellent problem solving and able to find root cause is essential Engineering qualification or relevant extensive experience Package/benefits: Basic salary - £30,000 - £40,000 - depending on industry experience Company car - EV or hybrid Discretionary annual bonus scheme Overtime paid for any hours exceeding 45hrs per week - paid at x1.5 Mon-Fri, £28/Sat, £30/hr for Sunday. £5/day lunch allowance (increases to £10 if away from home 10 hours or more) Pension 6.5% ER 3% EE Private medical Life assurance Holiday 25 days' + bank Laptop, phone, tools, company credit card If you are an experienced field engineer looking for your next job and are interested in applying, then click APPLY NOW to begin your application.
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
15/04/2024
Full time
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
Subject: Pre-Sales System Engineering Consultant - Hybrid 2-3 Days per week on-site (Wokingham or London) - £75 to £85K + Bonus up to 25% Job Title: Pre-Sales Systems Engineering Consultant Location: Hybrid - Wokingham or London Office (2-3 Days a week on-site) Salary: £75 - £85K DOE, Plus Bonus up to 25% Benefits: Personal & Professional Development, Suite of Benefits (Medical, Well Being & Financial) The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, so they can turn insights into outcomes at the speed required to thrive in today's world. The Candidate: This role requires a candidate with significant experience in technical consultative sales, coupled with a broad knowledge of systems technology & solutions. UK Central Government knowledge is essential. The successful candidate will have strong network skills across: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as Python, Ansible, HTML, VMWare, and Microsoft Server, are highly advantageous. You will be up to speed with latest tech industry trends, with the ability to talk with clients around specialised (Aruba Networking) and related technologies. We are looking for a consultative sales professional, capable of representing this organisation, as a technical expert, leveraging strong understanding of the competition - both positioning strategy and technology. Please note that candidates must be eligible for DV Clearance (Developed Vetting Level 4) - which normally requires 10+ years residency in the UK. It would be advantageous to have previous Central Government or MOD exposure. The Role: Specialised Networking is re-defining the "Intelligent Edge", and creating new customer experiences, by building intelligent spaces and digital workspaces, leading next-generation network access solutions for the mobile enterprise. This enables clients to run their wireless network from the cloud. With a focus on datacentre, campus, branch, WAN, mobility, security and IoT to transform businesses across the globe. To be successful in this role, you will need significant experience in the Technical Pre Sales arena, and deep expertise in area of specialised networking and related technologies. Duties: Gathering and assessing customer requirements, both business and technical. Identification of likely problem areas that require attention. Keeping current with trends to enable successful consulting with clients on issues and challenges at multiple levels of customer management. Identification of information on competitors and product roll- out data/training needs, to proactively position the company strengths as a relative value position in the account. Representing the company as a technical expert with customers, sharing knowledge in area of expertise and links to related technology areas. Conversing with clients on issues and challenges, to facilitate solution selling. Leveraging a strong understanding of the competition - both positioning strategy and technology - to create competitive advantage for the company. Requirements: Technical University, Bachelor's degree or equivalent. Significant experience in technical consultative selling and account management. DV (Developed Vetting Level 4) level security clearance eligibility. Technical and/or solution experience across industry. Strong network skills encompassing: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as: Python, Ansible, HTML, VMWare, Microsoft Server, advantageous. Full driving license. Extensive level of industry acumen; current knowledge of trends, with the ability to converse with client on issues and challenges at multiple levels of customer management. Broad knowledge of technology & solutions, with deep expertise in area of specialisation and related technologies. Motivated collaborative character. Active listening skills. Natural rapport building ability. Complex sales experience. Ability to manage ambiguity, with creative a critical thinking. To apply for this Pre-Sales System Engineering Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
15/04/2024
Full time
Subject: Pre-Sales System Engineering Consultant - Hybrid 2-3 Days per week on-site (Wokingham or London) - £75 to £85K + Bonus up to 25% Job Title: Pre-Sales Systems Engineering Consultant Location: Hybrid - Wokingham or London Office (2-3 Days a week on-site) Salary: £75 - £85K DOE, Plus Bonus up to 25% Benefits: Personal & Professional Development, Suite of Benefits (Medical, Well Being & Financial) The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, so they can turn insights into outcomes at the speed required to thrive in today's world. The Candidate: This role requires a candidate with significant experience in technical consultative sales, coupled with a broad knowledge of systems technology & solutions. UK Central Government knowledge is essential. The successful candidate will have strong network skills across: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as Python, Ansible, HTML, VMWare, and Microsoft Server, are highly advantageous. You will be up to speed with latest tech industry trends, with the ability to talk with clients around specialised (Aruba Networking) and related technologies. We are looking for a consultative sales professional, capable of representing this organisation, as a technical expert, leveraging strong understanding of the competition - both positioning strategy and technology. Please note that candidates must be eligible for DV Clearance (Developed Vetting Level 4) - which normally requires 10+ years residency in the UK. It would be advantageous to have previous Central Government or MOD exposure. The Role: Specialised Networking is re-defining the "Intelligent Edge", and creating new customer experiences, by building intelligent spaces and digital workspaces, leading next-generation network access solutions for the mobile enterprise. This enables clients to run their wireless network from the cloud. With a focus on datacentre, campus, branch, WAN, mobility, security and IoT to transform businesses across the globe. To be successful in this role, you will need significant experience in the Technical Pre Sales arena, and deep expertise in area of specialised networking and related technologies. Duties: Gathering and assessing customer requirements, both business and technical. Identification of likely problem areas that require attention. Keeping current with trends to enable successful consulting with clients on issues and challenges at multiple levels of customer management. Identification of information on competitors and product roll- out data/training needs, to proactively position the company strengths as a relative value position in the account. Representing the company as a technical expert with customers, sharing knowledge in area of expertise and links to related technology areas. Conversing with clients on issues and challenges, to facilitate solution selling. Leveraging a strong understanding of the competition - both positioning strategy and technology - to create competitive advantage for the company. Requirements: Technical University, Bachelor's degree or equivalent. Significant experience in technical consultative selling and account management. DV (Developed Vetting Level 4) level security clearance eligibility. Technical and/or solution experience across industry. Strong network skills encompassing: Layer 2 and 3 switch/routing, wireless, Network Management platforms, TCP/IP, TACACS/Radius. Software skills such as: Python, Ansible, HTML, VMWare, Microsoft Server, advantageous. Full driving license. Extensive level of industry acumen; current knowledge of trends, with the ability to converse with client on issues and challenges at multiple levels of customer management. Broad knowledge of technology & solutions, with deep expertise in area of specialisation and related technologies. Motivated collaborative character. Active listening skills. Natural rapport building ability. Complex sales experience. Ability to manage ambiguity, with creative a critical thinking. To apply for this Pre-Sales System Engineering Consultant permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Subject: Cloud Consultant/Architect - On-Site - Gloucestershire/Bristol - £65 to £95K - AWS - IaaS - PaaS - Kubernetes - Automation Job Title: Cloud Technical Consultant/Architect Location: Gloucestershire/Bristol Salary: £65 - £95K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships - or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: This is a brand new opportunity for a bright, driven, customer focussed professional to join our clients Cloud Delivery' team, and work alongside our Enterprise Cloud specialists to drive forward the design, deployment & operations of Cloud Infrastructure, Automation and Containerisation projects for the end-client. The delivery team help deliver valued clients the most effective Cloud solution to suit the organisational requirements of dynamic and fast-paced business. They support them to exploit maximum business benefit from Cloud solutions, leveraging best in class internal and Partner technologies to create relevant and engaging experiences. Duties: Support the design and development of new capabilities, preparing solution options, investigating technology, designing and running proof of concepts, providing assessments, advice and solution options, providing high level and low level design documentation. Cloud engineering capability to leverage Public Cloud platform using automated build processes deployed using Infrastructure as Code. Provide technical challenge and assurance throughout development and delivery of work. Develop re-useable common solutions and patterns to reduce development lead times, improve commonality and lowering Total Cost of Ownership. Work independently and/or within a team using a DevOps way of working. Required Technical skills & experience: Experienced in Cloud native technologies in AWS. Experienced in deploying IaaS/PaaS in Multi Cloud Environments. Experienced in Cloud and Infrastructure Engineering building and testing new capabilities, and supporting the development of new solutions and common templates. Experienced in being able to act as bridge from the infrastructure through to user facing systems. Desirable Technical Skills & Experience: Experienced in Kubernetes Containers. Experienced in the use of Automation tools eg Terraform, Ansible, Foreman, Puppet and Python. Experienced in different flavours of Linux platform and services. To apply for this Cloud Consultant/Architect permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
15/04/2024
Full time
Subject: Cloud Consultant/Architect - On-Site - Gloucestershire/Bristol - £65 to £95K - AWS - IaaS - PaaS - Kubernetes - Automation Job Title: Cloud Technical Consultant/Architect Location: Gloucestershire/Bristol Salary: £65 - £95K Per Annum Benefits: Bonus, flexible working hours, career opportunities, private medical, excellent pension, and social benefits Active DV Clearance is highly desirable. Please note that candidates will need to be eligible to undergo DV Clearance. The Client: Curo are collaborating with a global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Candidate: This is a fantastic opportunity for someone who has big ambitions and an outstanding ability to create strong relationships - or for a dynamic & seasoned Technologist who is looking for new & exciting opportunities to make a difference. Your focus will be to provide clients with the optimal consultative service and experience, resulting in business outcomes that meeting core client values and business requirements. If you are looking for challenges in a fast paced, thriving, international work environment, then we definitely want to hear from you. The Role: This is a brand new opportunity for a bright, driven, customer focussed professional to join our clients Cloud Delivery' team, and work alongside our Enterprise Cloud specialists to drive forward the design, deployment & operations of Cloud Infrastructure, Automation and Containerisation projects for the end-client. The delivery team help deliver valued clients the most effective Cloud solution to suit the organisational requirements of dynamic and fast-paced business. They support them to exploit maximum business benefit from Cloud solutions, leveraging best in class internal and Partner technologies to create relevant and engaging experiences. Duties: Support the design and development of new capabilities, preparing solution options, investigating technology, designing and running proof of concepts, providing assessments, advice and solution options, providing high level and low level design documentation. Cloud engineering capability to leverage Public Cloud platform using automated build processes deployed using Infrastructure as Code. Provide technical challenge and assurance throughout development and delivery of work. Develop re-useable common solutions and patterns to reduce development lead times, improve commonality and lowering Total Cost of Ownership. Work independently and/or within a team using a DevOps way of working. Required Technical skills & experience: Experienced in Cloud native technologies in AWS. Experienced in deploying IaaS/PaaS in Multi Cloud Environments. Experienced in Cloud and Infrastructure Engineering building and testing new capabilities, and supporting the development of new solutions and common templates. Experienced in being able to act as bridge from the infrastructure through to user facing systems. Desirable Technical Skills & Experience: Experienced in Kubernetes Containers. Experienced in the use of Automation tools eg Terraform, Ansible, Foreman, Puppet and Python. Experienced in different flavours of Linux platform and services. To apply for this Cloud Consultant/Architect permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Global Technology Solutions Ltd
Antrim, County Antrim
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
12/04/2024
Full time
Ideal location - Belfast Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Belfast . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
12/04/2024
Project-based
Description: General Information: Start date: ASAP Planned duration: 12 months + extension Workplace: Basel Workload: 100% Team: 4 On call: yes (1/months) Background : Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment. Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance. Tasks & Responsibilities: End-User-Support Laboratory Systems End to End accountability for Assess & Release System support Responsible for Assess & Release System support Responsible for 24/7 on-call, nights and weekends on a rotational basis Personal contact person for Key and End User out of the business department Log incident/requests into a ticket system for further processing Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). Resolves or forwards incidents/requests based on individual knowledge or knowledge articles Coordination of End User groups and escalation management as required Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support Supports issue clarification on request of 2nd level support Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support Cooperate with 2nd level support team during analysis of reported incidents Communicating and coordination of End User activities if there is a major incident Interface Monitoring (Business Errors) Support Execution of system actions Support Implementation of new Systems and Equipment Continuous Improvement of Laboratory Systems Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. Support Processes & Tools for Laboratory Systems Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn Use of Service Now for incident, problem, request and change management Must Haves: Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*) 3+ years professional experience in complex business environments (*) Knowledge and experience in systems administration and support of laboratory systems (*) Knowledge and experience in Windows Server, Active Directory and Client operating systems (*) Knowledge and experience in Computerized System Validation (*) Knowledge and experience in Network topology (*) Fluency German and English is a must (spoken and written) Good communication skills Service oriented attitude, being able to communicate with our customers, also in emergency situations Team player Nice to Have: Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS) Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new) Skills: German English pharmaceutical Systems engineering Support Engineering Administration LabIT windows server client operating system Customer service CSV Annex technical suppot team player Assess & Release System support 2nd level support Active Directory laboratory mes PI SCADA PCS Employee Value Proposition: Highly skilled team Great company Mostly onsite, but possible somtimes to work from home Job Title: Quality Systems Specialist Location: Basel, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.