Sanderson Recruitment Plc
Cleveland, Ohio
05/03/2024
Full time
Role: Service Analyst Location: Cleveland Ohio Salary: $40,000 - $55,000 Are you a motivated and experienced IT Support with excellent knowledge and experience within high pressure environments and service delivery? Are you analytically, broad-minded, adaptable to change, and can collaborate and interact with others? Do you have a passion for providing technical design and support for all aspects of end user computing We are looking for a Computer Support Specialist to work on projects taking place for a very prestigious stoic organisation that many would fight for - Your role will involve working in a team, providing operational support and getting things done! This is a flexible role with hybrid opportunities Ideal Candidate: Good communication skills (written and aural) Good level of understanding of Office 365 and other end user technologies and devices ITIL V3 Service Management Foundation or demonstrable knowledge of using other IT Service Management frameworks in managing Incidents and Changes and User Requests through their life cycle Experience in an IT service team role in an SLA governed environment Experience of working in a Service Management team Experience in Reduction of Incident/Problem volumes & Service Improvement and/or Continuous Improvement activities Experience of providing support in a manufacturing environment Working knowledge of the Avon's chosen service management tool or other comparable Service desk tool sets Knowledge of reporting methodologies and good communication skills High level of expertise in providing IT support face to face, over the phone and via ROTS Some networking experience would be ideal AntiVirus and intrusion detection systems Wired and wireless print management solutions A detailed and demonstrable understanding of how Office 365 licensing works, including the different licence options and what you get with them. Practical experience supporting a variety of hardware types including Apple and Lenovo laptops and desktops, Apple iPhone and iPad. in Mac iOS, printers and scanners. A detailed and demonstrable working knowledge of networking protocols and routing, including the OSI model, TCP, IP, FTP, SSL, HTTPs and SMTP. Strong inter-personal skills, including the ability to listen, influence and communicate with various audiences providing an exemplary customer experience. Excellent organisational skills with proven ability to work under pressure and to agreed SLAs. If the role sounds of interest, do not hesitate to submit your CV