Business Analyst

S.C. Orange România S.A

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Business Analyst

We are expanding our NSSO Business Analysis team!

NSSO is an Orange Group Department present in Romania and Poland, that is operating Service Platforms  and Networks (for both Telecom and IT), and is involved in domains ranging from IoT and BigData to Billing and TV. Recently we started developing our own tools, building our own BI solutions and even “training” software robots (RPA).

Our new colleague will take over the Process Tools and Processes area, and the first assignments will be:

  • the automation of the user management and related requests (of the ticketing tools used in the organization), with the help of RPA Developers
  • the design of our new Problem Management process “with a twist” (our current process describes in a classical manner all the steps, but we consider it to be limited, as it does not cover the flexibility we already have in place – e.g. possibility of the support teams together with the customer to choose the tool to be used for a particular project)

If this sounds challenging, please consider that we are seeking for people who:

  • Want to have fun and create new experiences with a great team
  • Are customer oriented and try to deliver the best results, being able to listen and meet the expectations of our customers
  • Are self-motivated and always desire to learn and improve
  • Have good communication skills
  • Show flexibility in relation to other people
  • Sustain innovation and optimization and are always trying to find new  solutions for problems

 

Responsibilities:

  • Perform data analysis to support the evaluation of systems  or to develop requirements for new functionalities;
  • Design, document and implement  ITIL and DevOps processes
  • Define and implement NSSO Department`s  tools strategy for “Process Tools”
  • Conduct impact analysis of technology changes on business processes and existing technology.
  • Practice knowledge transfer and foster change management as the organization changes
  • Identify areas of automation within existing tools
  • Coordinate functional and user acceptance testing

 

Requirements:

  • This position requires at least 1-2 years of experience in ITIL or eTOM process design
  • And at least another year of experience in a business analytics role
  • Fluent in English
  • Project Management & Quality Assurance skills
  • Relevant experience with technical aspects involved with software development (database, UI, authentication etc.)
  • Good knowledge of MS Office (Visio, Excel, PowerPoint)

Represents a plus if you:

  • Have experience with DevOps methodology
  • Have International exposure
  • Use French and/or Spanish at B1 level or above
  • Have technical university background: IT, Telecom, Electronics, Cybernetics
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Detalii oferta de angajare

13 Sep 2018

Locatia jobului

Bucuresti, Rom창nia

Tip job

Categorie job

Tehnologia informaţiei

Salariu lunar