Customer Care Assistant - Cluj-Napoca

Farmec Cluj-Napoca

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Customer Care Assistant - Cluj-Napoca

Job description - What you will be actually doing?
Assist with complaints, orders, errors, account questions, billing, cancelations, and other queries
Ensuring accuracy in customer order processes
Answering queries and offering information over the phone and via email
Website order processing
Tracking orders
Suggest additional products and services of use to clients
Handling returns
Communicating and providing input on customer issues to the Quality department
Document customer issues in an internal system to ensure accurate tracking of improvement efforts
Investigate and pursue client leads, expanding our client base

You’ll be expected to keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.

Position requirements:
A Bachelor's degree in Accounting, Business Administration, Economics, PR/Marketing
Required to have at least 2 years progressive customer service
Strong verbal and written communication skills – in English and Romanian. Ability to respond to common inquiries or complaints from customers
Able to remain calm and professional, even with challenging clients
Keen attention to detail and excellent memory, making clients feel known
Able to thrive in a fast-paced, high-volume work environment
Good numeracy skills
Excellent computer skills (i.e. MS Office, Web).

It's now time to check if it suits your personality and skills.
Are you friendly, patient and quick-thinking? Yes? So far, so good.

And don't forget:
Like working as part of a team
Well-presented, polite and tactful
Can handle complaints in a calm manner
Detail oriented
Self-directed and self-motivated
Must have problem solving abilities
Have an interest in helping people

Location of this position: Warehouse online shopping – Online Sales Department, Cluj – Napoca

Job Type: Permanent, full – time.
Hours generally will be Monday through Friday 8:00 a.m. - 4:00 p.m.

This position has lots of job satisfaction on a daily basis, as you’ll be helping people with their needs and problems every day.

Working in this role can be a great way to learn about a company and receive training and experience.

The financial benefits will be discussed over the interview.

Descriere companie

Începută cu peste 120 de ani în urmă, activitatea FARMEC are astăzi o largă recunoaştere, atât în România, cât şi în lume, produsele companiei fiind exportate în ţări din Europa, Asia şi America de Nord.

Istoria modernă a companiei începe în 1967, când FARMEC devine primul producător de creme şi emulsii Gerovital H3 prof. Dr. Ana Aslan din România. Produsele se adresau femeilor ajunse în pragul vârstei de 40 de ani, când tenul arată primele semne de îmbătrânire. Astăzi, FARMEC produce peste 400 de produse cosmetice, care acoperă o gamă largă de utilizare

Detalii oferta de angajare

27 Jul 2018

Locatia jobului

Cluj-Napoca, România

Tip job

Full time

Categorie job

Customer Service

Salariu lunar