As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role If you feel you have the skills and experience needed for this role; please do apply now.
17/04/2024
Project-based
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role If you feel you have the skills and experience needed for this role; please do apply now.
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes/complaints. Disaster Recovery/Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3/v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA 200-301 Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
17/04/2024
Full time
A School in Ealing are seeking a Deputy IT Manager to join their IT function. The Deputy IT Manager will work within the Service Desk Team developing and providing support for the IT Infrastructure across the school site ensuring effective operation and availability. The role will involve supporting the IT Manager and acting as an escalation point for the IT service desk team. While the role is primarily 3rd line involving team supervision and project support, it is expected that the Deputy IT Manager will also be involved with other support tasks, including assisting end users and supporting school events. Requirements Management Daily supervision, training and development of staff within the service desk team Promote best practices and ensure teachers are benefiting from the full potential of IT systems Assist the IT Manager in the delivery of IT development plans Oversee the helpdesk ticket system and assign staff appropriately Document IT procedures and create IT admin guides Deputise for the IT Manager as required IT Service Desk Ensure the IT Service Desk is offering a quality support service to all end users through efficient and effective practices as directed by the Network Manager. Ensure the technical knowledge base repository is maintained and kept up to date. Ensure that tickets are resolved in line with agreed SLAs staff are informed of progress regarding solutions. Act as an additional point of contact regarding technical issues raised by staff. Represent the IT manager by taking ownership of issues raised by resolving disputes/complaints. Disaster Recovery/Data Backups Support the maintenance of an effective backup and disaster recovery strategy to ensure against loss of data through VEEAM. Network Infrastructure Support the IT Manager in the operational management and control of technical aspects of the installation, configuration and maintenance of the school's software and network infrastructure Experience Required NVQ Level 4 Network Engineer or CompTIA A+ ITIL v3/v4 Microsoft Certifications (Azure, Server Admin, OS) GCSE pass in Maths and English 9-4 (A-C) Cisco CCNA 200-301 Project Managment Experience of a school setting Line management of IT staff Working with senior stakeholders Experience of working in the education sector Scoping and managing projects Coaching and mentoring skills Demonstrable experience of delivering training Producing user guides and procedures Experience in working with large and complex computer networks based on Microsoft Azure Active Directory.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
16/04/2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Are you an apprentice graduate in electrical engineering or systems engineering, or perhaps an ex-Navy Weapons Engineer looking to transition your skills into a dynamic civilian role? Look no further! We have the perfect opportunity for you to propel your career in the direction of electrical and systems design. About our client: Join a forward-thinking company that values expertise and innovation. Defence experience isn't essential - your skills and potential are what matter most to us. Location: Portsmouth Role Overview: As a Systems Electrical Integration Specialist, you'll be at the forefront of cutting-edge projects, focusing on the integration of Commercial Off-The-Shelf (COTS) and MOD systems. Your responsibilities will span a range of OEM Systems, including Medium Calibre Guns, Sensors (Fire Control & Surveillance), Radar, Electronic Warfare Systems, and Combat Management Systems (CMS). What We're Looking For: Candidates emerging from an apprenticeship (HNC level) in electrical or systems engineering, or ex-Navy Weapons Engineers. Passion for electrical and systems design. Strong understanding of Electrical Systems/Engineering theory. Willingness to learn and adapt - while prior design experience isn't necessary, a desire to grow and develop within the role is essential. Key Responsibilities: Production of Installation Solution Packs, encompassing Electrical/System Drawings, Penetrations, Cable Data Sheets, Bill of Materials, and associated Installation Instructions. Collaborate with multidisciplinary teams to ensure seamless integration of systems. Drive innovation and efficiency in system integration processes. What our client offers: Comprehensive training on tools such as AutoCAD, SolidWorks, Foran, and more. Opportunities for professional growth and development. A supportive and collaborative work environment where your ideas are valued. Competitive compensation package with excellent benefits. Ready to Take the Next Step? If you're ready to embark on an exciting journey in systems electrical integration and contribute to ground-breaking projects, we want to hear from you! Please be advised this position will require the successful candidate to undergo SC Security Clearance. Apply now and unleash your potential with us.
16/04/2024
Full time
Are you an apprentice graduate in electrical engineering or systems engineering, or perhaps an ex-Navy Weapons Engineer looking to transition your skills into a dynamic civilian role? Look no further! We have the perfect opportunity for you to propel your career in the direction of electrical and systems design. About our client: Join a forward-thinking company that values expertise and innovation. Defence experience isn't essential - your skills and potential are what matter most to us. Location: Portsmouth Role Overview: As a Systems Electrical Integration Specialist, you'll be at the forefront of cutting-edge projects, focusing on the integration of Commercial Off-The-Shelf (COTS) and MOD systems. Your responsibilities will span a range of OEM Systems, including Medium Calibre Guns, Sensors (Fire Control & Surveillance), Radar, Electronic Warfare Systems, and Combat Management Systems (CMS). What We're Looking For: Candidates emerging from an apprenticeship (HNC level) in electrical or systems engineering, or ex-Navy Weapons Engineers. Passion for electrical and systems design. Strong understanding of Electrical Systems/Engineering theory. Willingness to learn and adapt - while prior design experience isn't necessary, a desire to grow and develop within the role is essential. Key Responsibilities: Production of Installation Solution Packs, encompassing Electrical/System Drawings, Penetrations, Cable Data Sheets, Bill of Materials, and associated Installation Instructions. Collaborate with multidisciplinary teams to ensure seamless integration of systems. Drive innovation and efficiency in system integration processes. What our client offers: Comprehensive training on tools such as AutoCAD, SolidWorks, Foran, and more. Opportunities for professional growth and development. A supportive and collaborative work environment where your ideas are valued. Competitive compensation package with excellent benefits. Ready to Take the Next Step? If you're ready to embark on an exciting journey in systems electrical integration and contribute to ground-breaking projects, we want to hear from you! Please be advised this position will require the successful candidate to undergo SC Security Clearance. Apply now and unleash your potential with us.
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you Role - Junior Desktop Engineer Duration - 6 months Location - Telford Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Client Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Client. Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware/Software support Active Directory Understanding of basic networking principles MCSE Certification Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Client teams to provide a service to the client with an agreed SLA
16/04/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you Role - Junior Desktop Engineer Duration - 6 months Location - Telford Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Client Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Client. Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware/Software support Active Directory Understanding of basic networking principles MCSE Certification Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Client teams to provide a service to the client with an agreed SLA
Job title: Infrastructure Engineer Salary: £66,181 per annum Base: Gravesend, Kent This is an exciting time to be joining our client as they embark on an ambitious replacement and upgrade programme of their infrastructure and systems that support the safety of navigation on the river Thames. The Infrastructure Engineer will be working as part of a team of 4, focussing on network and server infrastructure and the specialist systems they support. They'll ensure that they are cyber secure and will also guide the planning, installation and support for their ambitious replacement and upgrade programme. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working one weekend in four to ensure the availability of services 24/7 (days off in the week are provided before and after the on-call period to compensate the loss of weekend). Role and Responsibilities: * Ensure the continuous functionality of all navigation systems to enable the port to operate safely. * Diagnose and resolve faults, including complex technical issues, across the full range of systems in a professional and timely manner. * Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. * Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are kept updated. * Install, monitor, maintain and administer navigation systems, infrastructure and software. * Contribute to the development and creation of maintenance and replacement plans for our systems and associated infrastructure. * Research and specify replacement equipment and assist with the procurement and assessment of new equipment, services and/or systems. * Project manage replacement projects or provide a significant contribution as a key member of a project team. * Create, update and maintain technical documentation, change control, approval and asset records. * Act as team leader to colleagues and supervise contractors during on-site works ensuring work is completed in compliance with HSE regulations and company requirements. * Support compliance with GDPR and cyber security principles and work to achieve cyber compliance with the NIS directive. * Undertake training and development to maintain specialism in systems and act as a specialist in multiple areas of the navigation systems' infrastructure estate. * Contribute to the development and progression of colleagues within the whole team. * Work in accordance with agreed service levels, department processes, policies and procedures. Essential criteria: * Technically proficient with in depth knowledge and thorough understanding of server-infrastructure (Hyper-V) and networking infrastructure (Aruba, Fortigate, CISCO). * Demonstrate required skills and experience to be able to understand specialist systems. * Ability to work at height to a routine level and achieve the relevant certifications required to perform the role. * Pass and maintain certification for Sea Survival, Fire Awareness, Manual Handling, First Aid and Confined Spaces as well as other role-specific requirements. * Pass medical evaluation and maintain fitness levels to be able to fulfil the job role and to do so safely. * Achieve and maintain security clearance as required by the organisation and third-party sites (BPSS and CTC required). * Logical and methodical diagnostic approach to faults and problems. * Dynamic and self-motivated with excellent problem-solving capabilities and time management skills. * Committed to self-development and continuing professional development to maintain, refresh and update relevant skills. * Critical thinker with the ability to challenge appropriately and contribute to continual improvement. * Safety conscious and willing to develop and contribute to H&S practices within the team. * Assertive and able to effectively challenge and supervise colleagues and contractors. * Able to develop effective working relationships and promote and encourage team working and efficient use of time and resources. * Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. * Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota for evenings, weekends and Bank Holidays. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
15/04/2024
Full time
Job title: Infrastructure Engineer Salary: £66,181 per annum Base: Gravesend, Kent This is an exciting time to be joining our client as they embark on an ambitious replacement and upgrade programme of their infrastructure and systems that support the safety of navigation on the river Thames. The Infrastructure Engineer will be working as part of a team of 4, focussing on network and server infrastructure and the specialist systems they support. They'll ensure that they are cyber secure and will also guide the planning, installation and support for their ambitious replacement and upgrade programme. The successful candidate will also be required to form part of a 4-week on-call rota, which includes working one weekend in four to ensure the availability of services 24/7 (days off in the week are provided before and after the on-call period to compensate the loss of weekend). Role and Responsibilities: * Ensure the continuous functionality of all navigation systems to enable the port to operate safely. * Diagnose and resolve faults, including complex technical issues, across the full range of systems in a professional and timely manner. * Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. * Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are kept updated. * Install, monitor, maintain and administer navigation systems, infrastructure and software. * Contribute to the development and creation of maintenance and replacement plans for our systems and associated infrastructure. * Research and specify replacement equipment and assist with the procurement and assessment of new equipment, services and/or systems. * Project manage replacement projects or provide a significant contribution as a key member of a project team. * Create, update and maintain technical documentation, change control, approval and asset records. * Act as team leader to colleagues and supervise contractors during on-site works ensuring work is completed in compliance with HSE regulations and company requirements. * Support compliance with GDPR and cyber security principles and work to achieve cyber compliance with the NIS directive. * Undertake training and development to maintain specialism in systems and act as a specialist in multiple areas of the navigation systems' infrastructure estate. * Contribute to the development and progression of colleagues within the whole team. * Work in accordance with agreed service levels, department processes, policies and procedures. Essential criteria: * Technically proficient with in depth knowledge and thorough understanding of server-infrastructure (Hyper-V) and networking infrastructure (Aruba, Fortigate, CISCO). * Demonstrate required skills and experience to be able to understand specialist systems. * Ability to work at height to a routine level and achieve the relevant certifications required to perform the role. * Pass and maintain certification for Sea Survival, Fire Awareness, Manual Handling, First Aid and Confined Spaces as well as other role-specific requirements. * Pass medical evaluation and maintain fitness levels to be able to fulfil the job role and to do so safely. * Achieve and maintain security clearance as required by the organisation and third-party sites (BPSS and CTC required). * Logical and methodical diagnostic approach to faults and problems. * Dynamic and self-motivated with excellent problem-solving capabilities and time management skills. * Committed to self-development and continuing professional development to maintain, refresh and update relevant skills. * Critical thinker with the ability to challenge appropriately and contribute to continual improvement. * Safety conscious and willing to develop and contribute to H&S practices within the team. * Assertive and able to effectively challenge and supervise colleagues and contractors. * Able to develop effective working relationships and promote and encourage team working and efficient use of time and resources. * Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. * Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota for evenings, weekends and Bank Holidays. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Our retained client, Bethell Group, are a Manchester based civil engineering and utility services group, are continuing their major expansion plans in 2024 targeting a strengthening of their workforce by up to 20%. Bethell, which has operated in the Northwest for over 150 years, has a significant number of framework contracts with the Utility sector, Local Authorities and key infrastructure clients. They are an equal opportunities employer and have been accredited with both Investors in People and The Workplace Wellbeing Charter. They offer accredited training to colleagues who wish to develop themselves professionally and grow their skillsets. Our clients are excited to find themselves with a unique opportunity to expand their current Business Development team with a role to compliment and assist their rapidly evolving and expanding Utility arm. In this role, you will provide a professional, customer focused service to potential and existing customers whilst providing an efficient support service to the Business Development team. A key role will be to bring new work into the business whilst maintaining relationships with all their key clients and improve client relationships to ensure a greater business success rate. For this role, we are looking for someone who ideally has experience in dealing with clients and customers on a daily basis, and as the newest member of the team you will be fully trained and integrated throughout your first few weeks to ensure comfort and stability. Ideally, somebody with multi utility, EV charge point installations and HV/LV Substation client base business development experience. Industrial & Commercial Business Development would be preferable, as their focus for 2024 and beyond will be targeting this market. You will engage with clients, building and creating faster flowing relationships to maximise the customer satisfaction. Without this key relationship builder, they risk losing the desired satisfaction effect that they strive for. In this role, you will use your knowledge to collate information and give feedback to the Managing Director on a regular basis. You will be able to chase updates on outstanding quotations following your submission, updating relevant systems with clear responses. You will provide a professional administration service to the division as and when required, ensuring correspondence is 100% accurate and is distributed within agreed timescales, including emails, marketing leaflets, company data sheets and other forms of correspondence.
12/04/2024
Full time
Our retained client, Bethell Group, are a Manchester based civil engineering and utility services group, are continuing their major expansion plans in 2024 targeting a strengthening of their workforce by up to 20%. Bethell, which has operated in the Northwest for over 150 years, has a significant number of framework contracts with the Utility sector, Local Authorities and key infrastructure clients. They are an equal opportunities employer and have been accredited with both Investors in People and The Workplace Wellbeing Charter. They offer accredited training to colleagues who wish to develop themselves professionally and grow their skillsets. Our clients are excited to find themselves with a unique opportunity to expand their current Business Development team with a role to compliment and assist their rapidly evolving and expanding Utility arm. In this role, you will provide a professional, customer focused service to potential and existing customers whilst providing an efficient support service to the Business Development team. A key role will be to bring new work into the business whilst maintaining relationships with all their key clients and improve client relationships to ensure a greater business success rate. For this role, we are looking for someone who ideally has experience in dealing with clients and customers on a daily basis, and as the newest member of the team you will be fully trained and integrated throughout your first few weeks to ensure comfort and stability. Ideally, somebody with multi utility, EV charge point installations and HV/LV Substation client base business development experience. Industrial & Commercial Business Development would be preferable, as their focus for 2024 and beyond will be targeting this market. You will engage with clients, building and creating faster flowing relationships to maximise the customer satisfaction. Without this key relationship builder, they risk losing the desired satisfaction effect that they strive for. In this role, you will use your knowledge to collate information and give feedback to the Managing Director on a regular basis. You will be able to chase updates on outstanding quotations following your submission, updating relevant systems with clear responses. You will provide a professional administration service to the division as and when required, ensuring correspondence is 100% accurate and is distributed within agreed timescales, including emails, marketing leaflets, company data sheets and other forms of correspondence.