Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
27/03/2024
Full time
Cyber Respond Lead will own all cyber security events throughout the incident life cycle, ensuring all reporting and escalation flows are performed in adherence to agreed documentation and SLA's. You will work side by side with the Cyber Detect Team. Cyber Detect manage all security alerts undertaking triage analysis and technical incident response. Incident readiness is the first step of the incident life cycle, preparing for the next incident if of the upmost importance. As Respond Manager you will be expected to deliver a strong incident readiness program. This is based in Buckinghamshire office x2 days a week, x3 remote. £70 - 90,000 + Financial Industry Employment Benefits + Bonuses Lead cross-functional post-incident process reviews to identify and implement continuous improvement initiatives. Partner with Legal, 2LoD, Major Incident Management, Threat Management, Vulnerability Management, Attack Surface Reduction, Software Engineering, Security Architecture, Platform Support both locally and globally. You will have experience in: Leading the response to complex incidents in a large-scale environments. Years of relevant experience in cyber security operations, incident management or risk management within an enterprise environment. Self-motivated interest in the latest cyber security threats and vulnerabilities and is able to integrate threat intelligence into incident response strategies to proactively defend against emerging risks. Nice to have would be: Deep technical knowledge of network fundamentals, common Internet protocols and Cloud environments. Strong technical knowledge in incident response frameworks with operational experience and conducting root cause analysis. Familiarity with cyber security standards and regulatory frameworks (NIST, PCI-DSS, GDPR, ISO 27001)
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
26/03/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
26/03/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Release/Change Manager Salary: Starting at $120k + bonus Location: Tampa, FL On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles. Responsibilities Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.
26/03/2024
Full time
Release/Change Manager Salary: Starting at $120k + bonus Location: Tampa, FL On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree in information technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles. Responsibilities Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
26/03/2024
Full time
Leading education body working on a national scale to deliver better outcomes for young people are seeking an Information Compliance Manager to join their Compliance Team . Working in collaborative and fast paced environment, your role will be to own the smooth day to day operations of the ISO 27001 certified compliance programme. This is a hybrid role where you will be required to a attend the London office one or two days per month. SKILLS REQUIRED: You must be degree educated, or equivalent, with a previous background working within information compliance/governance or data protection. You must have a passion for data and keeping data safe. You will have exceptional organisational skills and a can-do, proactive approach to work, proven ability to work on your own initiative. You must have good communication skills, both verbal and written Proven ability to develop and maintain positive working relationships Preference will be given to candidates with: Previous experience of working with an ISO 27001 certified information security management system and be familiar with the evidence keeping, monitoring, and auditing required to maintain this. Experience of working with an ISMS (Information Security Management System) Experience using a GRC platform or other information compliance-specific governance tools A background working with vulnerable data subjects. RESPONSIBILITIES: Managing record of Processing Activities (ROPA) and working with departmental colleagues to ensure this remains current. Reviewing ROPA entries to identify high risk personal data processing activities requiring Data Protection Impact Assessment (DPIA) Conducting information assurance audits and producing high quality reporting Identifying non-conformance and elevated risk issues for escalation Contributing significantly to the success of the Data Ethics Group in engaging stakeholders to support a positive data culture Advising colleagues on compliance with policies and processes Proactively identifying opportunities for improvement and working to operationalise agreed changes to procedures. Salary £42,000 - £48,000, dependent on experience, plus Private Healthcare, flexible working arrangements, Pension + lots more benefits. This is a fantastic opportunity to join a mission driven firm who are focused on transforming young people's lives. If you feel this could be the role for you then please send your CV for the attention of Alison Calder.
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
26/03/2024
Full time
Head of Registry | Student Systems | Student Administration | Student Data | Student Records | Admissions | Academic Governance | Student Data | up to £55k | London We currently partnering with an organisation that is out to market for a Head of Registry permanently to lead and ensure efficient day-to-day operations of the College's registry function. It is a good opportunity for someone who is a Registry Manager looking for a step up and who enjoys working for small Education Training providers leading/building a small team. The successful candidate will provide leadership for the Academic Registry and associated systems and will be provided with a high level of autonomy in their role to make an impact on student's experience. Essential Skills: Exposure to student record systems & supporting members of staff with the system Experience managing a team/function within the academic registry (Admissions, Statutory Returns, Assessments, Visa Compliance, etc) Flexible with a can-do attitude Demonstrable experience in driving change & improvement to processes Demonstrable experience in influencing policies and procedures in an organisation - able to be "visible" across the organisation Strong communication skills Strong knowledge of academic regulations You will be joining a nice bunch, managing talented team of 5, working alongside 3 other "Head of"s and reporting to the Director of Operations & Dean of school. You will have a strategic oversight of changes and development in the university quality assurance framework extending their academic governance and advising the directorate of the quality assurance committee accordingly. They will also have oversight of key tasks on the new admissions and registry processes revamping and making enhancements where needed in order to achieve a sustainable target operating model. You will have a level of autonomy here in order to run with initiatives you come up with and help your team succeed. Summary of the requirement: Role: Head of Academic Registry Employment Type: Permanent Location: London - Central 2 days per week Salary: £50,000 - £55,000 Benefits: 25 days Annual leave allowance + closure days + 15% defined pension + Private Health care Desirable Skills: Experience in managing teams & processes around one or more of the following regardless of team size: Student Data (Statutory returns & insight) Student Admissions Compliance Academic Governance/QA Student Records and Finance The interviews will take place virtually on the W/C 15th of April over teams. Reach out to Yaf or over an E-mail at (see below) to discuss this further.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
25/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Must have Covid Vaccine, and work onsite 2-3 days per week near O'hare* Prestigious Enterprise Company is currently seeking a Control Analyst for Production Scheduling. Candidate will ensure consistent support of Business Operations through monitoring and managing business systems processing of client and customer data. Responsibilities: Maintain Production Processing Schedule: Create and schedule new processing jobs based on new projects and business processes. Execute On-Demand processing and reporting jobs. Maintain existing job schedule based on update requests stemming from projects and business process changes. Review and retire obsolete jobs. Monitor Production Processing Schedule: Closely monitor scheduled jobs for completion and failure. Analyze failure points and escalate issues to second level support when cannot be resolved at Lvl1. Notify affected IT and Business users of issues and delays in schedule processing. Exhibit high degree of ownership and drive issues to a full resolution. Ensure proper controls, back-up and recovery processes are in place after job failure. Generate Processing Performance Metrics & Weekly/Monthly Reporting. Become an expert in Operations Systems and Data Source Knowledge. Become an expert in business rules, system functionality and architecture. Contribute to and maintain process documentation. Provide concise and consistent status reporting. Identify, report and track issues through a system of record. Collaborate with external teams on root cause analysis. Maintain close interaction with business and technical peers. Identify process bottlenecks and suggest improvement actions. Stay abreast of emerging technologies and processes. Assist leadership with defining and improving the overall process. Qualifications: Bachelor's degree in Computer Science or related area. Strong Hands-on experience with IT processes and Workload Automation tools such as CA AutoSys, Tidal, IBM TWS etc Experience using SQL for results validation. Strong ability to troubleshoot issues, identifying root causes and support development team in development of resolutions. Workable knowledge of Customer Support and Service Delivery Model. Ability to collaborate and communicate with developers, business analysts, and business team support members. Workable knowledge of IT/IS Systems. At least 8 years of professional experience on a variety of projects in a capacity of Control Analyst. Hands-on experience with systems of records such as ServiceNow, HP Service Anywhere, Ivanti Service Manager, Jira Service Desk etc Ability to comprehend and analyze business process requirements and create comprehensive detailed process maps. Development experience is a plus. Strong communication and Client/Business interfacing and interpersonal skills are a must.
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
22/03/2024
Project-based
CONTRACT CYBERARK Rate - C2C Open REMOTE DURATION: 6 MONTH MINIMUM Must have excellent communication skills, must have excellent documentation skills, PAM CyberArk Responsible for the implementation and management of CyberArk and other Privileged Management solutions. Has familiarity working with most CyberArk products, including but not limited to: Privileged Access Manager, Vendor Privileged Access Manager, Cloud Entitlements Manager, Endpoint Privilege Manager, Privileged Session Manager, Privileged Threat Analytics, and Privileged Cloud. Identifies and leads privileged access management improvements and projects to improve our overall security posture Manages the end-to-end CyberArk environment/application from maintenance to administration Manages all privileged credentials across a hybrid environment Works collaboratively across the business to define and create CyberArk policies, platforms, safes Responsible for utilizing KPIs and metrics to report out on CyberArk system health Actively protects the integrity and confidentiality of our information assets while enabling business functionality in all systems and environments by supporting applicable security solutions Supports departmental and corporate goals by meeting key performance indicators and defined metrics Supports and follows Change Management processes and procedures Serves as a technical escalation resource to less experienced team members Participates in and supports Compliance processes, providing leadership and support to Analysts. Recommends and implements new functionality to enhance compliance processes while ensuring compliance controls are followed and effective. Responsible for 24x7x365 on-call escalation rotational support Experience : 3+ years of hands-on experience with implementing and managing CyberArk environments 3+ years of experience or training in Identity systems security fundamentals design, implementation and troubleshooting across all computer/server platforms. Experience in designing and standing up a new CyberArk environment or migration to a new environment. Experience supporting a distributed hybrid cloud/on-premises environment Understanding and experience operating within the NIST Security Framework Strong written and verbal communication skills Education/Certifications: Bachelor's degree from an accredited college or university, or equivalent experience. One or more of the following CyberArk certifications are desired but not required: Defender, Sentry, or Guardian Certification in one or more of the following areas is desired but not required: Certified Information Security Professional (CISSP), Certified Cloud Security Professional (CCSP) WORK TO BE PERFORMED: Perform Privileged Access Management (PAM) Work utilizing CyberArk and Hashi Vault Support planning, designing, and executing of the PAM strategy Work on implementing Privileged Session Management solution through CyberArk Work across multiple teams and pillars to socialize and align PAM requirements to the organization Remediate and troubleshoot PAM related errors across the CyberArk and Hashi Platforms Provide operational support for PAM platforms Work on integrations with other applications and systems to provide CyberArk or Hashi support Assist in building CyberArk infrastructure Assist and help lead architecture development and creation of relevant documentation Assist with product documentation and processes for PAM team Deliverables: PAM Strategy draft Implementation of Privileged Session Management solution Process documentation and architectural documentation, as needed Provide subject matter expert level expertise and support on implementing and maintaining the CyberArk platforms. Provide Cloud Security Engineering Services Identify cloud-based security objectives for PAM program and provide SME level expertise Assist with integrating hybrid model with cloud and on-prem services Provide best practices recommendations for cloud connectivity and account management Produce detailed documentation around all aspects of cloud integration and functionality. Deliverables: Provide Cloud related documentation, guidance, and assistance. Operational Skills Assist in Tier 2/3 support of PAM platforms Provide training, documentation, and Standard Operating Procedures (SOP s) to Managed Security Services Provider (MSSP) vendor for continued development of operations support Deliverables: Provide operational support and documentation/guidance for all operational requirements
Summary of Position Do you like to stay ahead of the curve and bring new innovations and technology to others? Do you constantly look for ways to lead change and improve the situations around you? This is your opportunity to take your career to the next level and become an unstoppable innovator. At Acuative, we are revolutionizing the IT industry to ignite innovation. We challenge the status quo every day, building a better world for our customers and our employees. The Client Relationship Manager plays a critical role in supporting the unique Acuative customer experience. In this role you will be responsible for managing the customer's perception of Acuative, the success of the services delivered to the account, and ensuring that Acuative delivers services as specified in the client's contract. The Customer Success Manager's key roles include: Managing day-to-day service related client interactions in respective accounts Seeking out and understanding clients' short, intermediate and long-term goals and collaborating with internal delivery teams, including Sales, to fulfil those goals through Acuative services Defining a Mission Value Statement in collaboration with the client and ensuring this is appropriately communicated to internal delivery teams Working with client to determine KPI's and metrics that measure Acuative success in providing services, aligning with the overall Mission Value Statement Collaborating with delivery teams to ensure all client metrics and KPI's are achieved or exceeded Proactively reviewing overall services looking for potential issues or improvements, collaborating with internal operations on recommended improvements, and communicating analysis and recommendations to client Collaborating with internal delivery teams to identify and resolve risks and escalated issues in a timely manner and provide supporting communication and expectation setting with client Listening to customer challenges and using problem-solving skills to determine solutions for those challenges, including execution of a continuous improvement process where warranted Influencing and managing client expectations about how Acuative services will be delivered Determining and interpreting client needs and sharing revenue growth opportunities and other client insights with Enterprise Sales Communicating to client how Acuative services add value over our competition Partnering with Enterprise Sales teams to determine account plans and penetrate accounts for additional sales opportunities, particularly during Account Strategy sessions Putting the customer first in all daily interactions and using that mind set to lead by example for all internal delivery teams Coordinating, developing and leading client Quarterly Business Reviews (QBRs) Desired Qualifications: 5+ years experience in a customer facing role in either a program/project management, customer success, or sales capacity Strong technical understanding of infrastructure operations Bachelor's degree or equivalent experience Outstanding written and verbal communication and presentation skills Strong interpersonal skills and ability to work with various teams with varying backgrounds and skill sets Strong comfort level with proactively engaging with customers and setting and maintaining expectations Strong listening skills and ability to ask effective questions, understand client priorities and anticipate client needs Strong problem solving skills Strong organizational skills with attention to detail and ability to learn quickly
22/03/2024
Full time
Summary of Position Do you like to stay ahead of the curve and bring new innovations and technology to others? Do you constantly look for ways to lead change and improve the situations around you? This is your opportunity to take your career to the next level and become an unstoppable innovator. At Acuative, we are revolutionizing the IT industry to ignite innovation. We challenge the status quo every day, building a better world for our customers and our employees. The Client Relationship Manager plays a critical role in supporting the unique Acuative customer experience. In this role you will be responsible for managing the customer's perception of Acuative, the success of the services delivered to the account, and ensuring that Acuative delivers services as specified in the client's contract. The Customer Success Manager's key roles include: Managing day-to-day service related client interactions in respective accounts Seeking out and understanding clients' short, intermediate and long-term goals and collaborating with internal delivery teams, including Sales, to fulfil those goals through Acuative services Defining a Mission Value Statement in collaboration with the client and ensuring this is appropriately communicated to internal delivery teams Working with client to determine KPI's and metrics that measure Acuative success in providing services, aligning with the overall Mission Value Statement Collaborating with delivery teams to ensure all client metrics and KPI's are achieved or exceeded Proactively reviewing overall services looking for potential issues or improvements, collaborating with internal operations on recommended improvements, and communicating analysis and recommendations to client Collaborating with internal delivery teams to identify and resolve risks and escalated issues in a timely manner and provide supporting communication and expectation setting with client Listening to customer challenges and using problem-solving skills to determine solutions for those challenges, including execution of a continuous improvement process where warranted Influencing and managing client expectations about how Acuative services will be delivered Determining and interpreting client needs and sharing revenue growth opportunities and other client insights with Enterprise Sales Communicating to client how Acuative services add value over our competition Partnering with Enterprise Sales teams to determine account plans and penetrate accounts for additional sales opportunities, particularly during Account Strategy sessions Putting the customer first in all daily interactions and using that mind set to lead by example for all internal delivery teams Coordinating, developing and leading client Quarterly Business Reviews (QBRs) Desired Qualifications: 5+ years experience in a customer facing role in either a program/project management, customer success, or sales capacity Strong technical understanding of infrastructure operations Bachelor's degree or equivalent experience Outstanding written and verbal communication and presentation skills Strong interpersonal skills and ability to work with various teams with varying backgrounds and skill sets Strong comfort level with proactively engaging with customers and setting and maintaining expectations Strong listening skills and ability to ask effective questions, understand client priorities and anticipate client needs Strong problem solving skills Strong organizational skills with attention to detail and ability to learn quickly
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
21/03/2024
Full time
*Onsite 5 days a week in Tampa Bay, FL.* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Release & Change Manager. This person will plan, coordinate, and execute software releases. They will focus on release management, change management, ITIL, etc. Responsibilities: Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations. Collaborate with cross-functional teams to define release scope, objectives, and deliverables. Conduct risk assessments and implement mitigation strategies to address potential issues during the release process. Establish and maintain release schedules, milestones, and communication plans. Facilitate all meetings related to the Release Management process. Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized. Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure. Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests. Implement and enforce change management policies and procedures. Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes. Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement. Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines. Maintain accurate and up-to-date documentation for release and change processes. Generate and analyze reports to measure the performance and success of release and change management activities. Provide regular updates to stakeholders and management on the status of releases and changes. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is a must; higher-level ITIL certifications are a plus. Proven experience as an ITSM Release Manager and Change Manager. Strong background in implementing and managing ITIL-based processes. Experience with enterprise-level release and change management tools. Project Management Professional (PMP) certification. Knowledge of DevOps practices and principles.
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
21/03/2024
Project-based
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
About Us: Car Wreck Chiropractic is a thriving personal injury chiropractic clinic dedicated to providing high-quality healthcare services to patients who have suffered injuries due to accidents. We are committed to delivering effective chiropractic care, pain management, and rehabilitation services to help our patients recover and lead healthier lives. We are seeking a dynamic and experienced Clinic Director to lead our team and ensure the smooth and efficient operation of our clinic. Job Summary: As the Clinic Director at Car Wreck Chiropractic, you will play a pivotal role in overseeing the daily operations, managing staff, and maintaining a patient-centered environment. Your responsibilities will include strategic planning, staff management, financial oversight, and ensuring compliance with all relevant regulations. Key Responsibilities: Leadership and Management: Provide strong leadership and guidance to the clinic team, including chiropractors, medical assistants, administrative staff, and support personnel. Foster a positive and collaborative work environment, promoting teamwork and professional development. Develop and implement staff training and performance improvement programs. Patient Care and Satisfaction: Ensure that all patients receive the highest standard of care and customer service. Monitor patient feedback and address concerns or issues promptly to enhance patient satisfaction. Financial Management: Implement strategies to maximize clinic profitability and efficiency. Regulatory Compliance: Ensure that the clinic complies with all relevant laws, regulations, and licensing requirements. Stay updated on industry standards and best practices to maintain a safe and ethical environment. Strategic Planning: Develop and execute clinic growth strategies, including community outreach. Identify opportunities for expansion and improvement. Quality Assurance: Implement and monitor quality assurance and improvement processes to enhance patient outcomes. Foster a culture of continuous improvement in patient care and services. Qualifications: Doctor of Chiropractic (DC) degree and relevant state licensure. Proven experience in a managerial or leadership role within a chiropractic or medical setting. Strong knowledge of personal injury chiropractic care and relevant treatment methods. Excellent interpersonal, communication, and problem-solving skills. Proficiency in managing financial aspects of a clinic. A commitment to providing compassionate, patient-centered care. Knowledge of relevant healthcare regulations and compliance standards. Ability to lead and motivate a diverse team of healthcare professionals. Strong organizational and time management skills. Benefits: Competitive salary and performance-based bonuses. Paid malpractice insurance. Health and dental insurance. Continuing education opportunities. Paid time off and holidays. Supportive and collaborative work environment. If you are a dedicated chiropractic professional with strong leadership and management skills, and you are passionate about helping patients recover from personal injuries, we encourage you to apply for the Clinic Director position at Car Wreck Chiropractic. Join our team and make a difference in the lives of those we serve.
11/03/2024
Full time
About Us: Car Wreck Chiropractic is a thriving personal injury chiropractic clinic dedicated to providing high-quality healthcare services to patients who have suffered injuries due to accidents. We are committed to delivering effective chiropractic care, pain management, and rehabilitation services to help our patients recover and lead healthier lives. We are seeking a dynamic and experienced Clinic Director to lead our team and ensure the smooth and efficient operation of our clinic. Job Summary: As the Clinic Director at Car Wreck Chiropractic, you will play a pivotal role in overseeing the daily operations, managing staff, and maintaining a patient-centered environment. Your responsibilities will include strategic planning, staff management, financial oversight, and ensuring compliance with all relevant regulations. Key Responsibilities: Leadership and Management: Provide strong leadership and guidance to the clinic team, including chiropractors, medical assistants, administrative staff, and support personnel. Foster a positive and collaborative work environment, promoting teamwork and professional development. Develop and implement staff training and performance improvement programs. Patient Care and Satisfaction: Ensure that all patients receive the highest standard of care and customer service. Monitor patient feedback and address concerns or issues promptly to enhance patient satisfaction. Financial Management: Implement strategies to maximize clinic profitability and efficiency. Regulatory Compliance: Ensure that the clinic complies with all relevant laws, regulations, and licensing requirements. Stay updated on industry standards and best practices to maintain a safe and ethical environment. Strategic Planning: Develop and execute clinic growth strategies, including community outreach. Identify opportunities for expansion and improvement. Quality Assurance: Implement and monitor quality assurance and improvement processes to enhance patient outcomes. Foster a culture of continuous improvement in patient care and services. Qualifications: Doctor of Chiropractic (DC) degree and relevant state licensure. Proven experience in a managerial or leadership role within a chiropractic or medical setting. Strong knowledge of personal injury chiropractic care and relevant treatment methods. Excellent interpersonal, communication, and problem-solving skills. Proficiency in managing financial aspects of a clinic. A commitment to providing compassionate, patient-centered care. Knowledge of relevant healthcare regulations and compliance standards. Ability to lead and motivate a diverse team of healthcare professionals. Strong organizational and time management skills. Benefits: Competitive salary and performance-based bonuses. Paid malpractice insurance. Health and dental insurance. Continuing education opportunities. Paid time off and holidays. Supportive and collaborative work environment. If you are a dedicated chiropractic professional with strong leadership and management skills, and you are passionate about helping patients recover from personal injuries, we encourage you to apply for the Clinic Director position at Car Wreck Chiropractic. Join our team and make a difference in the lives of those we serve.