Installation Technician - Nights ( Construction ) Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company. We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world. Job Description We are currently expanding our operations throughout the UK and seeking a dedicated Field Technician to spearhead deployments for our customers in your area. This role will involve working nights and attending installations at various clients, where our product will be installed. As a crucial member of our team, you will assume accountability for the successful deployment, maintenance, and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. Responsibilities Attend scheduled installations at various clients during night hours. Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications. Onboarding/scanning products into the system Onsite and offsite maintenance Operate power tools safely and efficiently to complete installations. Adhere to safety protocols and guidelines to minimize risks during installations. Work collaboratively with team members to ensure timely completion of installations. Maintain a high level of attention to detail to ensure installations meet quality standards. Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently. Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during installations. Adhere to company policies and procedures at all times. Requirements Field Technician Experience: Previous experience in a field technician role, preferably in installation, construction, or a related field. Technical Proficiency: Proficiency in using power tools and other installation equipment required for this type of role. Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours). Detail-Oriented: Excellent attention to detail to ensure installations meet quality standards and adhere to specifications. Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of installations. Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installations. Driver's License and Transportation: Valid driver's license and reliable transportation to travel to installation sites as required. Ability to work nights and weekends Why Focal Systems Strong Mission and Values We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception. Exceptional Team We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art. Outstanding Partners We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors. Job Types: Full-time, Part-time Salary: £17.00 per hour Schedule: 8 hour shift Work Location: Bristol
29/03/2024
Full time
Installation Technician - Nights ( Construction ) Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company. We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff. We have proven this with major retailers around the world. Job Description We are currently expanding our operations throughout the UK and seeking a dedicated Field Technician to spearhead deployments for our customers in your area. This role will involve working nights and attending installations at various clients, where our product will be installed. As a crucial member of our team, you will assume accountability for the successful deployment, maintenance, and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role. Responsibilities Attend scheduled installations at various clients during night hours. Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications. Onboarding/scanning products into the system Onsite and offsite maintenance Operate power tools safely and efficiently to complete installations. Adhere to safety protocols and guidelines to minimize risks during installations. Work collaboratively with team members to ensure timely completion of installations. Maintain a high level of attention to detail to ensure installations meet quality standards. Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently. Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during installations. Adhere to company policies and procedures at all times. Requirements Field Technician Experience: Previous experience in a field technician role, preferably in installation, construction, or a related field. Technical Proficiency: Proficiency in using power tools and other installation equipment required for this type of role. Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours). Detail-Oriented: Excellent attention to detail to ensure installations meet quality standards and adhere to specifications. Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of installations. Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installations. Driver's License and Transportation: Valid driver's license and reliable transportation to travel to installation sites as required. Ability to work nights and weekends Why Focal Systems Strong Mission and Values We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception. Exceptional Team We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art. Outstanding Partners We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors. Job Types: Full-time, Part-time Salary: £17.00 per hour Schedule: 8 hour shift Work Location: Bristol
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
28/03/2024
Full time
NO SPONSORSHIP Principal, Product Manager - Financial Risk Management and Systems SALARY: $190k plus 15% bonus LOCATION: CHICAGO, IL Hybrid 3 days onsite Looking for a candidate with experience as a product manager/owner agile product manager experience financial services general security markets derivatives knowledge multiple asset classes like equities interest rates volatility commodities foreign currencies risk pillar specify control counter party clearing statements of derivatives financial risk management and regulated capital markets infrastructure Jira confluence tableau MS Applications 10 years of financial risk management Summary: The Product Owner at the will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Stakeholder Engagement and Management o Act as the primary point of contact for stakeholders regarding the product backlog and product development o Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining OCC's Products o Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria o Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog o Maintain direct communications with senior and middle management o Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed o Maintain Product Vision and Roadmap o Understand regulatory requirements and drivers impacting development goals and plans o Evaluate product changes and recommend needed process and system changes o Develop functional capabilities within the organization by driving innovation and continuous process improvements o Collaborate with cross-functional teams to define and prioritize the product backlog o Refine the product backlog to ensure that it is ready for development o Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. o Collaborate with technology partners and teams to drive strategic plans for the system development, integration and deployment o Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner o Document and/or sign-off on acceptance criteria for user stories o Ensure that the product backlog is transparent, visible, and understood by all stakeholders o Ensure there is a clear traceability of requirements to deliverables o Ensure the product complies with all non-functional requirements o Comply with all product delivery controls and procedures Product Leadership Product Delivery Product Integrity Quality Management Team Leadership Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Technical Skills: Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Education and/or Experience: Bachelor's degree MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of Atlassian tools supporting the organisation's digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Key accountabilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Lead the Upgrading of Atlassian Data Centre products and plug-ins Build a replica of Production in DEV Upgrade in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Key requirements: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Desirable Skills: Working knowledge of using Jira REST API or other REST based web services Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Hybrid working in either London or Glasgow, there is flexibility for days required onsite If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
28/03/2024
Project-based
As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of Atlassian tools supporting the organisation's digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Key accountabilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Lead the Upgrading of Atlassian Data Centre products and plug-ins Build a replica of Production in DEV Upgrade in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Key requirements: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Desirable Skills: Working knowledge of using Jira REST API or other REST based web services Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Hybrid working in either London or Glasgow, there is flexibility for days required onsite If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: London or Glasgow (Hybrid) IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
28/03/2024
Project-based
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: London or Glasgow (Hybrid) IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Insurance Lead Solutions Architect, London Markets London/Hybrid Circa £140k plus bonus plus benefits London Markets, Blueprint 2 Lead Senior Solutions Architect with Lloyds experience is required by thriving market leading London Market insurance organisation. This is a customer facing role in which you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire technology landscape supporting an end-to-end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Key Responsibilities: Lead Solution Architect, consulting on and designing technology solutions. Close collaboration with Business Architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the insurance target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and Software Developers. Guide solutions through the appointed architecture review board and solution design forum, ensure production of artifacts necessary to meet our architectural governance processes. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Key Requirements: Significant experience in the delivery of IT solutions in the specialty insurance industry, within London Markets. Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations). Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market. Strong focus on delivery and execution Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. A willingness to mentor and coach junior Architects and team members, fostering a culture of continuous learning and improvement. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. For a full consultation on this role please contact Arc IT or email your CV to Arc IT Recruitment. Salaries are subject to experience
28/03/2024
Full time
Insurance Lead Solutions Architect, London Markets London/Hybrid Circa £140k plus bonus plus benefits London Markets, Blueprint 2 Lead Senior Solutions Architect with Lloyds experience is required by thriving market leading London Market insurance organisation. This is a customer facing role in which you will enable and guide the design and development of integrated solutions in large and complex projects, often with a global scope. You will be responsible for taking ownership of an entire technology landscape supporting an end-to-end insurance value chain, and co-ordinate various activities with multiple IT and Business stakeholders. Key Responsibilities: Lead Solution Architect, consulting on and designing technology solutions. Close collaboration with Business Architects and change teams during the inception and development of architecture and product requirements, including with executive stakeholders. Design and implement technology solutions and mapping of customer requirements to systems/technical requirements to ensure alignment with the insurance target architecture and technology roadmaps. Accountability for detailed component specifications and translating these into detailed designs for implementation. Engaging with and providing technical oversight of the work of analysts and Software Developers. Guide solutions through the appointed architecture review board and solution design forum, ensure production of artifacts necessary to meet our architectural governance processes. Design business solutions that compliment and support our data strategy throughout the Technology landscape. Key Requirements: Significant experience in the delivery of IT solutions in the specialty insurance industry, within London Markets. Experience in designing and developing solutions (Solution Development life cycles, and the application of IT risk & security considerations). Insurance Domain Knowledge: A solid understanding of the insurance industry, particularly the unique aspects and complexities of the Lloyd's London Market. Strong focus on delivery and execution Strong knowledge of cloud-based solutions and emerging technologies in the insurance industry. The ability to lead and inspire a team of architects and technical professionals, providing direction, guidance, and mentorship. A willingness to mentor and coach junior Architects and team members, fostering a culture of continuous learning and improvement. Thought leadership - able to monitor market trends and to guide creative thinking on future technology capabilities which will help increase the business value. The ability to foster collaboration and teamwork among cross-functional teams, breaking down silos and encouraging knowledge sharing. For a full consultation on this role please contact Arc IT or email your CV to Arc IT Recruitment. Salaries are subject to experience
QHSE Manager Role: QHSE Manager Type: Permanent (or Temp-to-Permanent) Location: Newbury Salary: £45,000 - £55,000 per annum (+ benefits & certification opportunities) Start: April 2024 IR35 Status (if temp): Outside IR35 QHSE Manager CPS Group UK are delighted to be working with a leading organisation to appoint a Full time QHSE Manager. This organisation has grown rapidly and as such, is now seeking a QHSE Manager to support all aspects of in-house and client-site Quality, Environment, Health & Safety requirements (including ISO Management). The organisation is open to a Full time resource, or a resource on-boarding in a temporary (daily rate) contract, with a view to moving into a Full time role. Role Requirements * Act as the representative for Quality, Environment and Health & Safety in relation to the management systems, ISO9001, ISO14001, ISO45001 and appropriate facets of ISO27001:2022- maintaining and controlling those systems and where required, other such business systems. * Assist in raising non-conformance reports and providing support to devise corrective and preventative actions. * Facilitate and manage documentation revision and generation in compliance with good documentation practices. * Mentoring the workforce in a structured manner to encourage a positive and proactive attitude to QHSE. * Support QHSE attributes at a client project 'site' level with Projects Managers and company's sub-contractors. * Act as primary lead representing the business as QHSE lead at project site works locations. * Engaging with clients and their staff on a face-to-face basis. * Providing support and assistance with matters of Health & Safety including compliance with CDM 2015 regulations. * Provide professional and pragmatic advice on Health and Safety issues. * Communication & influencing skills at all levels within the organisation & externally. * Investigate Health and Safety accidents and incidents to ascertain root cause and develop mitigation action plans to eliminate the root cause/causes. * Provide regular reports to clients and management board on Health & Safety matters relating to projects. * To be a proactive, engaging and competent team members * Assist with responses to PQQ, Bid, and tender relevant questions where/if required * Assist/undertake risk review education meetings/training sessions Required Skills & Experience * Experience of implementing, maintaining, or improving standards (eg ISO9001, ISO14001 or ISO45001, ISO 27001:2013/2022), possessing associated knowledge of each standard * ISO/other auditing experience * 3-5+ years' experience in QHSE-related roles, with a demonstrable track record of delivery and service improvement * Knowledge of data and/or communications industry (desirable) * Meticulous written and verbal communication skills. * Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint Proficient in use of Microsoft Teams/Similar Other: Microsoft Project and Notes Other * Ability to use online portal platforms ie My Compliance * Relevant QHSE qualification with ideally either: o NEBOSH Certificate and/or QHSE auditing qualification. o Tech IOSH, Cert IOSH/CMIOSH For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
27/03/2024
QHSE Manager Role: QHSE Manager Type: Permanent (or Temp-to-Permanent) Location: Newbury Salary: £45,000 - £55,000 per annum (+ benefits & certification opportunities) Start: April 2024 IR35 Status (if temp): Outside IR35 QHSE Manager CPS Group UK are delighted to be working with a leading organisation to appoint a Full time QHSE Manager. This organisation has grown rapidly and as such, is now seeking a QHSE Manager to support all aspects of in-house and client-site Quality, Environment, Health & Safety requirements (including ISO Management). The organisation is open to a Full time resource, or a resource on-boarding in a temporary (daily rate) contract, with a view to moving into a Full time role. Role Requirements * Act as the representative for Quality, Environment and Health & Safety in relation to the management systems, ISO9001, ISO14001, ISO45001 and appropriate facets of ISO27001:2022- maintaining and controlling those systems and where required, other such business systems. * Assist in raising non-conformance reports and providing support to devise corrective and preventative actions. * Facilitate and manage documentation revision and generation in compliance with good documentation practices. * Mentoring the workforce in a structured manner to encourage a positive and proactive attitude to QHSE. * Support QHSE attributes at a client project 'site' level with Projects Managers and company's sub-contractors. * Act as primary lead representing the business as QHSE lead at project site works locations. * Engaging with clients and their staff on a face-to-face basis. * Providing support and assistance with matters of Health & Safety including compliance with CDM 2015 regulations. * Provide professional and pragmatic advice on Health and Safety issues. * Communication & influencing skills at all levels within the organisation & externally. * Investigate Health and Safety accidents and incidents to ascertain root cause and develop mitigation action plans to eliminate the root cause/causes. * Provide regular reports to clients and management board on Health & Safety matters relating to projects. * To be a proactive, engaging and competent team members * Assist with responses to PQQ, Bid, and tender relevant questions where/if required * Assist/undertake risk review education meetings/training sessions Required Skills & Experience * Experience of implementing, maintaining, or improving standards (eg ISO9001, ISO14001 or ISO45001, ISO 27001:2013/2022), possessing associated knowledge of each standard * ISO/other auditing experience * 3-5+ years' experience in QHSE-related roles, with a demonstrable track record of delivery and service improvement * Knowledge of data and/or communications industry (desirable) * Meticulous written and verbal communication skills. * Proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint Proficient in use of Microsoft Teams/Similar Other: Microsoft Project and Notes Other * Ability to use online portal platforms ie My Compliance * Relevant QHSE qualification with ideally either: o NEBOSH Certificate and/or QHSE auditing qualification. o Tech IOSH, Cert IOSH/CMIOSH For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK or email (see below) By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
26/03/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Financial Risk Management Systems Product Manager. Candidate will be responsible for maximizing the value of the Products delivered to our stakeholders by representing business interests, working with our technology teams to determine requirements, creating a product roadmap for development, and prioritizing the work. The Product Owner will work in a hybrid agile methodology collaborating with cross-functional teams. The Product Owner must ensure that the technology teams understand and are aligned with the Product vision and that leadership is kept aware of Product progress and status. Responsibilities: Act as the primary point of contact for stakeholders regarding the product backlog and product development Interact with internal and external stakeholders such as regulators, exchanges and other external parties in explaining Products Elicit, interpret, lead requirement workshop discussions with vendors, stakeholders and/or product owners; assist in the development of backlog items and acceptance criteria Work with internal and external stakeholders to understand their needs and ensure that they are reflected in the product backlog Maintain direct communications with senior and middle management Coordinate preparation of materials for Management Committee, Board of Directors and Regulatory meetings as needed Maintain Product Vision and Roadmap Understand regulatory requirements and drivers impacting development goals and plans Evaluate product changes and recommend needed process and system changes Develop functional capabilities within the organization by driving innovation and continuous process improvements Collaborate with cross-functional teams to define and prioritize the product backlog Refine the product backlog to ensure that it is ready for development Maintain product budget and forecast. Seek to optimize product delivery in the most cost effective manner. Collaborate with technology partners and teams to drive strategic plans for system development, integration and deployment Work with the Project Owners/Managers, Technology Lead, and Scrum Master to ensure that the team is following the hybrid agile methodology and that any issues are addressed in a timely manner Document and/or sign-off on acceptance criteria for user stories Ensure that the product backlog is transparent, visible, and understood by all stakeholders Ensure there is a clear traceability of requirements to deliverables Ensure the product complies with all non-functional requirements Comply with all product delivery controls and procedures Continuously monitor and evaluate the product backlog to ensure that it is meeting stakeholder needs and delivering value Identify scope gaps and missing requirements by acquiring an in-depth understanding of current state capabilities (ie, Legacy system) and future state needs Proactively identify and escalates risks and issues to the leadership team. Monitor vendor performance (where applicable) against statements of work Meet complex business needs in an efficient, flexible, and ever-improving manner Indirectly supervise project team members from across FRM and internal technology teams. May involve direct supervision of individuals or teams within one year. Qualifications: Previous experience as a Product Manager/Owner in a hybrid agile methodology is required Strong understanding of Agile product management methodologies and product development processes Excellent communication, collaboration, and presentation skills Strong interpersonal and influencing skills, including ability to interact effectively with peers, all levels of management, regulators and member firms Ability to work effectively with and lead cross-functional teams Strong analytical and problem-solving skills Demonstrated ability to gather, analyze, and evaluate facts, and prepare and present concise oral and written reports Ability to prioritize and manage multiple tasks and projects simultaneously Ability to work independently in a fast-paced, dynamic environment Must be able to work under deadlines and manage multiple tasks Self-directed; Ability to work both independently with minimal direction or oversight in a team-oriented, collaborative environment Experience working in the financial services industry General securities markets, derivatives knowledge required Strong knowledge in multiple asset classes like equities, interest rates, volatility, commodities, and foreign currencies (Risk Pillar Specific) Experience with central counter-party clearing, settlement of derivatives, financial risk management and regulated capital markets infrastructure Willingness to roll up your sleeves and do whatever is necessary Proficiency using Jira, Confluence, Tableau and Microsoft Office applications Bachelor's degree (or equivalent) in relevant fields including Accounting, Finance, Computer Science, Management Information Systems, Engineering among others MBA, MS or equivalent graduate degree in a relevant field preferred 10+ years of financial risk management experience leading teams and building robust business processes is required 2+ years of product management experience, preferably with Risk Management products and capabilities Demonstrated experience with ensuring effective process change management 10+ years of experience in financial services/regulated capital markets infrastructure. Experience with an exchange, regulator or clearing house preferred
IT Development & Test Manager Harrogate & Home working Up to £65,000/£70,000 Your new role Lead and manage IT Development (initially focussing on ERP and integration) and Testing life cycles to ensure services are resilient, supportable, performant and secure, whilst driving optimisation and continuous service improvement. Lead a team of Developers, Test Analysts and third-party suppliers to business partner across the Group, providing technical expertise, alongside knowledge of business processes to leverage the investment in IT Products. Responsibilities Develop and lead IT Development and Testing Plans, informing Product Roadmaps to meet current and future business needs with a focus on protecting and optimising core technologies (ERP & Integration), alongside low volume, ad hoc, 3rd party website development. Define, lead, manage, plan and govern Release & Deployment and Environment Management standards, ensuring alignment to best practice and regulation eg ITIL, ISO27001 and GDPR. Establish, lead, and develop an approach to performance testing to ensure new and changed services operate in line with business requirements and are fit for purpose. Partner with IT colleagues and business specialists across the Group to develop a flexible, agile framework to deliver continuous improvement at pace, enabling others to perform low complexity development and User Acceptance Testing. Manage IT development and testing budgets, conducting near and long-term financial forecasting. Explore and develop capabilities using other tools such as Microsoft Power Apps to further leverage investment in technology across the Group. Collaborate with the Technical Design Authority and Change Advisory Board, representing the perspectives and opportunities offered via these specialisms. Keep abreast of new and emerging technologies, processes and solutions with a focus on ERP & Integration. Active member of the Extended IT Leadership Team, researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy and future architecture. Experience needed Significant experience of full life cycle technical development, including technical testing. Experience of leading teams and managing people. Experience designing and building system integrations using Middleware platforms, including ETL and data migration experience. Experience of using PL/SQL or similar to configure system behaviours, with strong knowledge of ERP systems. Experience of defining, designing, owning and governing standards and ways of working for development and testing. Up to date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL. Able to analyse, understand and resolve large complex problems methodically with enthusiasm. Clear, logical thinker with the ability to challenge the status-quo. Excellent planning and organisational skills, able to set timescales, manage expectations and organise resources to meet demands. Experience of coaching, mentoring and training others. Able to prioritise and plan effectively in the short, medium, and long term. Able to work in line with the values of the business. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
26/03/2024
Full time
IT Development & Test Manager Harrogate & Home working Up to £65,000/£70,000 Your new role Lead and manage IT Development (initially focussing on ERP and integration) and Testing life cycles to ensure services are resilient, supportable, performant and secure, whilst driving optimisation and continuous service improvement. Lead a team of Developers, Test Analysts and third-party suppliers to business partner across the Group, providing technical expertise, alongside knowledge of business processes to leverage the investment in IT Products. Responsibilities Develop and lead IT Development and Testing Plans, informing Product Roadmaps to meet current and future business needs with a focus on protecting and optimising core technologies (ERP & Integration), alongside low volume, ad hoc, 3rd party website development. Define, lead, manage, plan and govern Release & Deployment and Environment Management standards, ensuring alignment to best practice and regulation eg ITIL, ISO27001 and GDPR. Establish, lead, and develop an approach to performance testing to ensure new and changed services operate in line with business requirements and are fit for purpose. Partner with IT colleagues and business specialists across the Group to develop a flexible, agile framework to deliver continuous improvement at pace, enabling others to perform low complexity development and User Acceptance Testing. Manage IT development and testing budgets, conducting near and long-term financial forecasting. Explore and develop capabilities using other tools such as Microsoft Power Apps to further leverage investment in technology across the Group. Collaborate with the Technical Design Authority and Change Advisory Board, representing the perspectives and opportunities offered via these specialisms. Keep abreast of new and emerging technologies, processes and solutions with a focus on ERP & Integration. Active member of the Extended IT Leadership Team, researching opportunities and embracing change through effective horizon scanning and external networking to proactively shape and deliver the Group's IT strategy and future architecture. Experience needed Significant experience of full life cycle technical development, including technical testing. Experience of leading teams and managing people. Experience designing and building system integrations using Middleware platforms, including ETL and data migration experience. Experience of using PL/SQL or similar to configure system behaviours, with strong knowledge of ERP systems. Experience of defining, designing, owning and governing standards and ways of working for development and testing. Up to date knowledge of new technologies, IT solutions and best practice including ISO27001 and ITIL. Able to analyse, understand and resolve large complex problems methodically with enthusiasm. Clear, logical thinker with the ability to challenge the status-quo. Excellent planning and organisational skills, able to set timescales, manage expectations and organise resources to meet demands. Experience of coaching, mentoring and training others. Able to prioritise and plan effectively in the short, medium, and long term. Able to work in line with the values of the business. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sound the Digital Bugle! Join the Quest for Brilliant Work Calling all tech knights eager to vanquish inefficient IT! Shed your traditional armor and don the cape of a digital champion! We're a 50-strong army dedicated to empowering small businesses with the magic of seamless technology. Your mission? Become the Gandalf of SMEs: Guide these valiant companies through the cloud mountains and server swamps, slaying tech woes with your wisdom and skills. Channel your inner Yoda: Train and support customers like Padawans, making their workdays sing with digital harmony. Unleash your Hermione Granger: Craft cunning IT solutions alongside our project management Merlin and solution architect Dumbledore, weaving spells of Azure, Intune, and other modern tech. Become the keeper of the IT keys: Guard the conquered systems, ensuring smooth operation and happy customers - think digital guardian angel with a keyboard sword. Embrace the new frontier: Master the latest cloud technologies, especially Microsoft's, becoming a champion of their digital realm. You're the perfect fit if: You're a tech warrior armed with an education (computer science wizardry or similar) and possibly even Microsoft certifications to prove your prowess. The cloud whispers secrets to you, and Microsoft 365, Azure, and Intune/Autopilot are your trusted steeds. You speak the language of Client Server fortresses, network labyrinths, and backup dragons (knowledge of those is crucial). You've already tasted the battle of external IT services and emerged victorious. Teamwork is your battle cry, and communication is your shield. German and English fluency are a must for chatting with your digital comrades. What awaits you? A collaborative, friendly haven: No cubicles here! Take ownership and wield your ideas like enchanted weapons. A flat-hierarchy kingdom: Quick decisions and open communication channels reign supreme - think tech democracy with coffee! Hidden treasures galore: Flexible hours, home office options, and epic team events await you. Ready to join the quest and become a champion of brilliant work? Apply now and show us your digital battle cry! Remember, resumes are great, but your story of tech triumph will make us cheer! Together, let's win the championship of empowering businesses through brilliant digital solutions! P.S. We offer competitive salaries and benefits that would make even Smaug the dragon jealous. So, grab your keyboard and join the quest! Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy). Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests. We do not ask for a placement fee from Candidates/Employees. If you wish to contact a specialist regarding this role, please contact
25/03/2024
Full time
Sound the Digital Bugle! Join the Quest for Brilliant Work Calling all tech knights eager to vanquish inefficient IT! Shed your traditional armor and don the cape of a digital champion! We're a 50-strong army dedicated to empowering small businesses with the magic of seamless technology. Your mission? Become the Gandalf of SMEs: Guide these valiant companies through the cloud mountains and server swamps, slaying tech woes with your wisdom and skills. Channel your inner Yoda: Train and support customers like Padawans, making their workdays sing with digital harmony. Unleash your Hermione Granger: Craft cunning IT solutions alongside our project management Merlin and solution architect Dumbledore, weaving spells of Azure, Intune, and other modern tech. Become the keeper of the IT keys: Guard the conquered systems, ensuring smooth operation and happy customers - think digital guardian angel with a keyboard sword. Embrace the new frontier: Master the latest cloud technologies, especially Microsoft's, becoming a champion of their digital realm. You're the perfect fit if: You're a tech warrior armed with an education (computer science wizardry or similar) and possibly even Microsoft certifications to prove your prowess. The cloud whispers secrets to you, and Microsoft 365, Azure, and Intune/Autopilot are your trusted steeds. You speak the language of Client Server fortresses, network labyrinths, and backup dragons (knowledge of those is crucial). You've already tasted the battle of external IT services and emerged victorious. Teamwork is your battle cry, and communication is your shield. German and English fluency are a must for chatting with your digital comrades. What awaits you? A collaborative, friendly haven: No cubicles here! Take ownership and wield your ideas like enchanted weapons. A flat-hierarchy kingdom: Quick decisions and open communication channels reign supreme - think tech democracy with coffee! Hidden treasures galore: Flexible hours, home office options, and epic team events await you. Ready to join the quest and become a champion of brilliant work? Apply now and show us your digital battle cry! Remember, resumes are great, but your story of tech triumph will make us cheer! Together, let's win the championship of empowering businesses through brilliant digital solutions! P.S. We offer competitive salaries and benefits that would make even Smaug the dragon jealous. So, grab your keyboard and join the quest! Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy). Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests. We do not ask for a placement fee from Candidates/Employees. If you wish to contact a specialist regarding this role, please contact
Hybrid: twice a week office based, & as required. Location: Staines, London Fixed Term contract ( 3 months) Salary - 28k-30K (pro rata basis) About Scrumconnect Consulting: Scrumconnect Consulting, a recipient of prestigious UKIT awards including Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for organisational Excellence during the pandemic, is a beacon of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects across major departments like the Department of Work and Pensions, Department of Education, Ministry of Justice, HM Passport Office, Home Office, GDS, and HM Prisons Service. Job Overview: The Technical Recruiter supports the recruitment team by handling the administrative tasks associated with the hiring process. This role involves coordinating communication between candidates, hiring managers, and the HR team, scheduling interviews, posting job openings, and maintaining candidate databases. The ideal candidate will have excellent organisational skills, strong communication abilities, and a passion for finding the right people to help grow the company. Responsibilities and Duties: Coordinate and schedule interviews, including video conferences, phone interviews, and in-person meetings, ensuring a smooth and efficient interview process for both candidates and hiring managers. Post job openings on company websites, job boards, and social media platforms, and manage the responses and applicant tracking system (ATS). Assist with screening resumes and applications, forwarding qualified candidates to the respective hiring managers. Maintain candidate databases and ensure all hiring records are up-to-date and compliant with legal and company standards. Communicate effectively with candidates throughout the hiring process, providing updates and feedback in a timely manner. Support the onboarding process for new hires by coordinating with other departments to ensure a seamless transition into the company. Assist in organising and attending job fairs and recruitment events to promote the company and attract candidates. Contribute to the continuous improvement of the recruitment process, suggesting improvements based on candidate feedback and industry best practices. Collaborate with HR team members on various projects, such as employer branding initiatives and employee referral programs. Ensure confidentiality is always maintained (GDPR) - including emails, letters, filing, etc. Completing interviews for successful applicants. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. 2 to 4 years' minimum in technical recruitment background, (Fullstack/Frontend/Backend/QA) - sourcing/generating quality leads via various platforms like LinkedIn and Naukri Proven experience in a recruitment or administrative role; experience in talent acquisition preferred. Strong organisational and time-management skills, with the ability to handle multiple tasks and meet deadlines. Excellent communication and interpersonal skills, with the ability to interact effectively with candidates and team members at all levels. Proficiency in HR software and applicant tracking systems (ATS), as well as Microsoft Office Suite. Proclivity for high-paced quality and quantity hiring Knowledge of employment laws and recruitment best practices. A proactive, team-oriented mindset with a strong attention to detail. Application Process: We invite you to apply by submitting your CV and a cover letter. Highlight your interest in role, any relevant experiences, and why you want to start your career with Scrumconnect. At Scrumconnect Consulting, we're proud of our diverse and inclusive culture. We encourage applications from all enthusiastic candidates ready to make an impact. Join us and be part of a team that's shaping the future of digital services in the UK.
25/03/2024
Hybrid: twice a week office based, & as required. Location: Staines, London Fixed Term contract ( 3 months) Salary - 28k-30K (pro rata basis) About Scrumconnect Consulting: Scrumconnect Consulting, a recipient of prestigious UKIT awards including Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for organisational Excellence during the pandemic, is a beacon of innovation in tech consulting. Our work impacts over 40 million UK citizens, with successful projects across major departments like the Department of Work and Pensions, Department of Education, Ministry of Justice, HM Passport Office, Home Office, GDS, and HM Prisons Service. Job Overview: The Technical Recruiter supports the recruitment team by handling the administrative tasks associated with the hiring process. This role involves coordinating communication between candidates, hiring managers, and the HR team, scheduling interviews, posting job openings, and maintaining candidate databases. The ideal candidate will have excellent organisational skills, strong communication abilities, and a passion for finding the right people to help grow the company. Responsibilities and Duties: Coordinate and schedule interviews, including video conferences, phone interviews, and in-person meetings, ensuring a smooth and efficient interview process for both candidates and hiring managers. Post job openings on company websites, job boards, and social media platforms, and manage the responses and applicant tracking system (ATS). Assist with screening resumes and applications, forwarding qualified candidates to the respective hiring managers. Maintain candidate databases and ensure all hiring records are up-to-date and compliant with legal and company standards. Communicate effectively with candidates throughout the hiring process, providing updates and feedback in a timely manner. Support the onboarding process for new hires by coordinating with other departments to ensure a seamless transition into the company. Assist in organising and attending job fairs and recruitment events to promote the company and attract candidates. Contribute to the continuous improvement of the recruitment process, suggesting improvements based on candidate feedback and industry best practices. Collaborate with HR team members on various projects, such as employer branding initiatives and employee referral programs. Ensure confidentiality is always maintained (GDPR) - including emails, letters, filing, etc. Completing interviews for successful applicants. Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. 2 to 4 years' minimum in technical recruitment background, (Fullstack/Frontend/Backend/QA) - sourcing/generating quality leads via various platforms like LinkedIn and Naukri Proven experience in a recruitment or administrative role; experience in talent acquisition preferred. Strong organisational and time-management skills, with the ability to handle multiple tasks and meet deadlines. Excellent communication and interpersonal skills, with the ability to interact effectively with candidates and team members at all levels. Proficiency in HR software and applicant tracking systems (ATS), as well as Microsoft Office Suite. Proclivity for high-paced quality and quantity hiring Knowledge of employment laws and recruitment best practices. A proactive, team-oriented mindset with a strong attention to detail. Application Process: We invite you to apply by submitting your CV and a cover letter. Highlight your interest in role, any relevant experiences, and why you want to start your career with Scrumconnect. At Scrumconnect Consulting, we're proud of our diverse and inclusive culture. We encourage applications from all enthusiastic candidates ready to make an impact. Join us and be part of a team that's shaping the future of digital services in the UK.
If you're an experienced teacher who is keen to join a thriving school, we may have just the job for you. The school is based in Central Essex and qualifies for London Fringe salary. Purpose To be accountable for the highest standards of pupil achievement within the Department, monitoring and evaluating pupil achievement and setting targets for improvement. To lead, develop, and enhance the teaching practice of all teachers working in the Department, evaluating the quality of teaching and securing and sustaining effective teaching of Department subjects and courses. To be accountable for the strategic direction, leadership, and management of the Department, the development and implementation of Department/subject policies, plans, targets and practices within the context of the school's aims and policies. To effectively line manage teaching staff and deploy teaching and support staff. Main duties Provide the oversight and co-ordination of teaching, learning and assessment, both across the Department, ensuring that the National Curriculum is delivered; Keep up to date with national developments and research, using the information to ensure effective curriculum provision; Implement and maintain school self review procedures to inform the production of the Department's curriculum intent, implementation and impact documentation; Develop assessment policies and procedures which are compatible with school policy; Deliver, as a subject teacher, to all levels via suitable classroom practice, homework/coursework assignments, examination results and other professional parameters; Ensure that the National Curriculum strategy framework is fully implemented; Assign and delegate duties and responsibilities to all staff teaching within the Department; Provide the team leadership of the Department, including consultation, decision-making and implementation of policy; Ensure, in consultation with the Acting Deputy Headteacher and key stage co-ordinators the provision of appropriate syllabuses and schemes of work (liaising with vocational Co-ordinator and SEN team where applicable); Liaise with the examinations officer in relation to entry procedures and to maintain an overview of examination entries across the Department; Maintain an overview of overall student performance, target setting and monitoring; Manage the Department budget and administration with the assistance of Department and support staff; Establish and maintain, through forward planning, appropriate learning resources for the Department; Initiate and/or monitor parental contact, in particular over group placement; annual, interim and progress reports; exam entries; lost books/equipment; work or behaviour problems (in consultation with the relevant year managers and heads of year and others); learning difficulties (in consultation with the Assistant Headteacher: Student Welfare); Involvement with timetablers during construction of Department timetable and over working changes during the year; Provide the induction, support, monitoring and advising of all staff in the Department; Promote the professional development of all members of the Department including assistance in their performance management; Meet regularly with the designated SLT line manager in order to share information; Maintain an effective structure for consultation and communication within the Department; Conduct regular line management meetings with key stage co-ordinators within the Department; Establish expectations and implement clear guidelines for high standards of work in the Department; Assume responsibility for student conduct within the area; Undertake specific tasks as reasonably delegated by the Senior Leadership Team from time to time; Additional responsibilities Delivery of syllabuses including internal and external examinations; Liaison with representatives of the Examination Board in conjunction with key stage co-ordinators; Liaison with subject leaders, Assistant Headteacher: Student Welfare and School Examinations Officer; Maintain an overview of suitable schemes of work and teaching resources; Monitoring of student progress and attainment; To ensure the effective deployment of support staff within the Department.
25/03/2024
Full time
If you're an experienced teacher who is keen to join a thriving school, we may have just the job for you. The school is based in Central Essex and qualifies for London Fringe salary. Purpose To be accountable for the highest standards of pupil achievement within the Department, monitoring and evaluating pupil achievement and setting targets for improvement. To lead, develop, and enhance the teaching practice of all teachers working in the Department, evaluating the quality of teaching and securing and sustaining effective teaching of Department subjects and courses. To be accountable for the strategic direction, leadership, and management of the Department, the development and implementation of Department/subject policies, plans, targets and practices within the context of the school's aims and policies. To effectively line manage teaching staff and deploy teaching and support staff. Main duties Provide the oversight and co-ordination of teaching, learning and assessment, both across the Department, ensuring that the National Curriculum is delivered; Keep up to date with national developments and research, using the information to ensure effective curriculum provision; Implement and maintain school self review procedures to inform the production of the Department's curriculum intent, implementation and impact documentation; Develop assessment policies and procedures which are compatible with school policy; Deliver, as a subject teacher, to all levels via suitable classroom practice, homework/coursework assignments, examination results and other professional parameters; Ensure that the National Curriculum strategy framework is fully implemented; Assign and delegate duties and responsibilities to all staff teaching within the Department; Provide the team leadership of the Department, including consultation, decision-making and implementation of policy; Ensure, in consultation with the Acting Deputy Headteacher and key stage co-ordinators the provision of appropriate syllabuses and schemes of work (liaising with vocational Co-ordinator and SEN team where applicable); Liaise with the examinations officer in relation to entry procedures and to maintain an overview of examination entries across the Department; Maintain an overview of overall student performance, target setting and monitoring; Manage the Department budget and administration with the assistance of Department and support staff; Establish and maintain, through forward planning, appropriate learning resources for the Department; Initiate and/or monitor parental contact, in particular over group placement; annual, interim and progress reports; exam entries; lost books/equipment; work or behaviour problems (in consultation with the relevant year managers and heads of year and others); learning difficulties (in consultation with the Assistant Headteacher: Student Welfare); Involvement with timetablers during construction of Department timetable and over working changes during the year; Provide the induction, support, monitoring and advising of all staff in the Department; Promote the professional development of all members of the Department including assistance in their performance management; Meet regularly with the designated SLT line manager in order to share information; Maintain an effective structure for consultation and communication within the Department; Conduct regular line management meetings with key stage co-ordinators within the Department; Establish expectations and implement clear guidelines for high standards of work in the Department; Assume responsibility for student conduct within the area; Undertake specific tasks as reasonably delegated by the Senior Leadership Team from time to time; Additional responsibilities Delivery of syllabuses including internal and external examinations; Liaison with representatives of the Examination Board in conjunction with key stage co-ordinators; Liaison with subject leaders, Assistant Headteacher: Student Welfare and School Examinations Officer; Maintain an overview of suitable schemes of work and teaching resources; Monitoring of student progress and attainment; To ensure the effective deployment of support staff within the Department.
I am looking for a Workday Recruiting Consultant to join my client on a contract basis. Contract Workday Recruiting Consultant (French-Speaking) - Remote Responsibilities: Utilize expertise in Workday Recruiting to provide remote consulting services to clients. Collaborate with clients to understand their recruiting processes and requirements, offering tailored solutions within the Workday platform. Configure and customize Workday Recruiting modules to align with client needs, including job requisitions, candidate management, and onboarding. Provide guidance and support to clients on best practices for optimizing their recruiting processes using Workday. Conduct training sessions for client stakeholders to ensure effective utilization of Workday Recruiting functionalities. Communicate effectively in French with clients to understand their recruiting challenges and deliver solutions that meet their objectives. Offer insights and recommendations based on consulting experience to improve recruiting efficiency and effectiveness. Requirements: Fluent in French, with excellent verbal and written communication skills. Workday certified with expertise in Workday Recruiting. Proven experience working in a consulting capacity, preferably in a remote setting. Strong understanding of recruiting processes and best practices. Ability to configure and customize Workday Recruiting modules to meet client requirements. Experience conducting training sessions and providing ongoing support to clients. Detail-oriented with a focus on delivering high-quality results. Strong interpersonal skills and ability to collaborate effectively with clients and team members remotely. Day Rate is flexible. We are unable to offer sponsorship for this role.
22/03/2024
Project-based
I am looking for a Workday Recruiting Consultant to join my client on a contract basis. Contract Workday Recruiting Consultant (French-Speaking) - Remote Responsibilities: Utilize expertise in Workday Recruiting to provide remote consulting services to clients. Collaborate with clients to understand their recruiting processes and requirements, offering tailored solutions within the Workday platform. Configure and customize Workday Recruiting modules to align with client needs, including job requisitions, candidate management, and onboarding. Provide guidance and support to clients on best practices for optimizing their recruiting processes using Workday. Conduct training sessions for client stakeholders to ensure effective utilization of Workday Recruiting functionalities. Communicate effectively in French with clients to understand their recruiting challenges and deliver solutions that meet their objectives. Offer insights and recommendations based on consulting experience to improve recruiting efficiency and effectiveness. Requirements: Fluent in French, with excellent verbal and written communication skills. Workday certified with expertise in Workday Recruiting. Proven experience working in a consulting capacity, preferably in a remote setting. Strong understanding of recruiting processes and best practices. Ability to configure and customize Workday Recruiting modules to meet client requirements. Experience conducting training sessions and providing ongoing support to clients. Detail-oriented with a focus on delivering high-quality results. Strong interpersonal skills and ability to collaborate effectively with clients and team members remotely. Day Rate is flexible. We are unable to offer sponsorship for this role.
Contract Workday Prism Specialist (French-Speaking) - Remote Responsibilities: Utilise expertise in Workday Prism to provide consulting services remotely. Collaborate with clients to understand their data analytics requirements and design solutions using Workday Prism. Develop and implement data visualizations, reports, and dashboards to meet client needs. Offer guidance and support to clients on best practices for utilizing Workday Prism effectively. Communicate effectively in French with clients to understand their needs and deliver solutions that align with their business objectives. Utilize consulting experience to provide valuable insights and recommendations to clients regarding data analysis and reporting. Requirements: Fluent in French, with excellent verbal and written communication skills. Workday certified with expertise in Workday Prism. Proven experience working in a consulting capacity, preferably in a remote setting. Strong analytical and problem-solving skills. Ability to work independently and manage multiple client projects simultaneously. Exceptional attention to detail and dedication to delivering high-quality results. Strong interpersonal skills and ability to collaborate effectively with clients and team members remotely. Day Rate is flexible. We are unable to offer sponsorship for this role.
22/03/2024
Project-based
Contract Workday Prism Specialist (French-Speaking) - Remote Responsibilities: Utilise expertise in Workday Prism to provide consulting services remotely. Collaborate with clients to understand their data analytics requirements and design solutions using Workday Prism. Develop and implement data visualizations, reports, and dashboards to meet client needs. Offer guidance and support to clients on best practices for utilizing Workday Prism effectively. Communicate effectively in French with clients to understand their needs and deliver solutions that align with their business objectives. Utilize consulting experience to provide valuable insights and recommendations to clients regarding data analysis and reporting. Requirements: Fluent in French, with excellent verbal and written communication skills. Workday certified with expertise in Workday Prism. Proven experience working in a consulting capacity, preferably in a remote setting. Strong analytical and problem-solving skills. Ability to work independently and manage multiple client projects simultaneously. Exceptional attention to detail and dedication to delivering high-quality results. Strong interpersonal skills and ability to collaborate effectively with clients and team members remotely. Day Rate is flexible. We are unable to offer sponsorship for this role.
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: East Kilbride, Glasgow, with occasional travel to London IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
22/03/2024
Project-based
Role : Atlassian Application Support Engineer Contract Length: 6 months initially Location: East Kilbride, Glasgow, with occasional travel to London IR35: Inside Rate : £750/day Security Clearance: Minimum of SC The Role: As the Atlassian Application Operations Engineer you will have a deep understanding of Atlassian tools, plug ins and underlying technology. You would be responsible for the ongoing maintenance and development of our Atlassian tools supporting our digital service. Your role will be supporting, maintaining, and developing our on-premise (Data Centre) installation of Atlassian products including Jira Software, Jira Service Management and Confluence. Responsibilities: Administer the Back End Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite Essential Skills Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role Desirable Skills Working knowledge of using Jira REST API or other REST based web services Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Proficiency in Linux server support and configuration as well as command line troubleshooting utilities Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role To apply for this role please submit your latest CV or contact Aspect Resources Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
22/03/2024
Full time
Service Desk Team Lead The Service Desk Team Lead is responsible for the management of the SOC team based on site in the Auxilion offices in Sheffield. The Service Desk team provides L1 end user support across multiple customers. Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. If you're passionate about technology and adept at troubleshooting complex systems and want to gain experience on wide range of technologies this is the role for you. This position is full time on site in our City Centre offices based in Sheffield. Monday to Friday What will you be doing: Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs). Lead and motivate a team of service desk support analysts, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale. Foster a customer-centric culture within the team, emphasizing the importance of delivering excellent customer service and maintaining strong relationships with clients. Monitor customer feedback and satisfaction levels, taking proactive measures to address any concerns or issues. Identify opportunities for process improvements and optimisation within the service desk operation. Develop and implement strategies to streamline workflows, enhance efficiency, and maximise productivity. Develop and implement training programs and initiatives to enhance the technical skills and knowledge of team members. Provide ongoing coaching and support to facilitate professional growth and development. Monitor team performance and key performance indicators (KPIs), such as first call resolution rate, average response time, and customer satisfaction scores. Take corrective actions as needed to address performance gaps and ensure SLAs are met. Manage escalations and complex issues, providing guidance and support to team members as needed to ensure timely resolution and customer satisfaction. Ensure maintenance of accurate records of incidents, service requests, and resolutions in the service desk ticketing system. Generate regular reports and analytics to track performance metrics and identify trends or areas for improvement. Contribute actively to the on-boarding of new customers ensuring sufficient knowledge transfer is arranged for the support team. Line management of all team members ensuring that development plans are in place for all team members, carrying out performance evaluations, promotions, hiring and disciplinary responsibilities. What experience will you have: Experience supporting O365, Exchange, Azure, Active Directory. Strong working knowledge of Microsoft Office 2007/2013/Office 365 Experience of working with Microsoft Windows environments including Windows 10/11 and applications. Prefer Azure fundamentals or Azure Administration certifications 2-3 years team lead or team management experience. Experience creating rotas, conducting performance reviews and creating development plans. Experience of working in a helpdesk/deskside environment. Ability to cope with pressures of peak workloads, short deadlines. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work collaboratively in a team environment. Experience representing the service desk during monthly reviews. ITIL-foundation certified will be advantageous. Our Company, Auxilion - About Us Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. We have an excellent training programme in place to enable you to provide world class technical support. We also provide Company paid industrial certifications & Progression opportunities. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.