Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Manager of Enterprise Quality Assurance. Candidate will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Good written and verbal communication skills. Attention to detail where needed. Clearly expresses verbal and written ideas. Understands, interprets and evaluates messages. Collaborates effectively. Conducts him/herself with utmost integrity at all times. Reports unethical conduct as required. Encourages fiscal responsibility and maintains confidentiality. Builds and maintains positive and supportive relationships across all departments and offices. Resolves conflict constructively. Establishes an environment of trust to promote knowledge sharing and group participation. Effectively resolves conflicts. Technologies: Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
24/04/2024
Full time
NO SPONSORSHIP QUALITY ASSURANCE MANAGER SALARY: $140K - $175K FLEX PLUS Bonus LOCATION: Chicago, IL This is a manager position. You will be a people manager managing vendors, outsourced resources, onshore, offshore, MSAS Back End technology. Applications desktop mobility strategies implementations products cloud global experience reducing defects that impact end users productivity will support QA development metrics agile tools processes Microsoft applications Jira ServiceNow This role will lead the Quality Assurance (QA) function for the Information Technology Team. This leader will own quality strategies, implementation and institutionalization of specific tailored solutions for each production deliverable, ongoing development of the team and metrics development, reporting and improvement. The production deliverables include external and internal facing products running on or in laptops, desktops, mobile devices, data centers, cloud and hybrid environments around the world. An important goal of this role is to improve speed to business value and reducing defects that impact end-user productivity. Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications & Requirements Bachelors degree 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Strong listening skills and highly collaborative. Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
Hays Specialist Recruitment
Cardiff, South Glamorgan
Your new company A unique job opportunity has arisen for a Head of Programme Delivery/Head of Programme Management to join a rapidly expanding organisation that is responsible for driving transformation throughout the health and social care sectors in Wales. The organisation drives innovation and collaboration between industry-leading research, health, and social care organisations, with a view to make positive impacts to people's lives, supporting businesses to understand issues and identify how innovation can help deliver better care, health, and wellbeing solutions. Your new role Working as part of the senior leadership team, the Head of Programme Delivery will be responsible for leading the programme delivery teams, driving transformative change, accelerating the adoption of innovative solutions, and contributing to better health and wellbeing in Wales. The Head of Programme Delivery will be responsible for leading high performing project management teams, planning the successful delivery of programme and business objectives, whilst building and delivering a pipeline of innovation assessments and adoption projects that positively impact health and wellbeing in Wales. You will lead teams responsible for the delivery of digital care and precision medicine programmes, including genomics, diagnostics, advanced therapies, artificial intelligence, big data, and predictive analytics. You will liaise with several key internal and external stakeholders, building relationships and collaborating with wider government bodies, public sector and third sector partners, academia, industry and health and social care organisations. Furthermore, you will actively seek and assess opportunities offered by industry, ensuring they are aligned to health and social care requirements, whilst developing strategies to identify and deliver key programs aligned with stakeholder needs. You will embed a culture of innovation within the health and social care sector, focusing on transformative innovation adoption, system change, and a continuous pipeline of innovation. What you'll need to succeed Proven leadership skills in managing project/programme delivery teams Proven track record of delivering projects and programmes in either NHS, Healthcare, Life Sciences or Social Care organisations Strong understanding of health and social care systems Excellent stakeholder management and relationship management/client management skills Strong leadership experience in driving change within challenging environments Experience working as either a Programme Manager, Head of Programme Management or similar Experience in genomics, diagnostics, or related fields is advantageous although not essential Forward-thinking mindset and adaptability to evolving trends This role would suit an innovative, dynamic leader with a passion for improving healthcare and wellbeing within Wales. What you'll get in return This is an opportunity to support a transformational change in health and social care innovation whilst working collaboratively with wider public sector organisations in Wales, leading on high-profile and innovative programmes that will genuinely make a difference to people's lives. This role offers excellent scope for career progression plus a benefits package that includes: 30 days annual leave + bank holidays Pension scheme - 3% employee, 7% employer contributions Flexible and hybrid working options Training and development opportunities Employee assistance programme Pay progression scheme This will be a hybrid role based at their Cardiff office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays also offer £500 worth of high street vouchers for all successful referrals. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
24/04/2024
Full time
Your new company A unique job opportunity has arisen for a Head of Programme Delivery/Head of Programme Management to join a rapidly expanding organisation that is responsible for driving transformation throughout the health and social care sectors in Wales. The organisation drives innovation and collaboration between industry-leading research, health, and social care organisations, with a view to make positive impacts to people's lives, supporting businesses to understand issues and identify how innovation can help deliver better care, health, and wellbeing solutions. Your new role Working as part of the senior leadership team, the Head of Programme Delivery will be responsible for leading the programme delivery teams, driving transformative change, accelerating the adoption of innovative solutions, and contributing to better health and wellbeing in Wales. The Head of Programme Delivery will be responsible for leading high performing project management teams, planning the successful delivery of programme and business objectives, whilst building and delivering a pipeline of innovation assessments and adoption projects that positively impact health and wellbeing in Wales. You will lead teams responsible for the delivery of digital care and precision medicine programmes, including genomics, diagnostics, advanced therapies, artificial intelligence, big data, and predictive analytics. You will liaise with several key internal and external stakeholders, building relationships and collaborating with wider government bodies, public sector and third sector partners, academia, industry and health and social care organisations. Furthermore, you will actively seek and assess opportunities offered by industry, ensuring they are aligned to health and social care requirements, whilst developing strategies to identify and deliver key programs aligned with stakeholder needs. You will embed a culture of innovation within the health and social care sector, focusing on transformative innovation adoption, system change, and a continuous pipeline of innovation. What you'll need to succeed Proven leadership skills in managing project/programme delivery teams Proven track record of delivering projects and programmes in either NHS, Healthcare, Life Sciences or Social Care organisations Strong understanding of health and social care systems Excellent stakeholder management and relationship management/client management skills Strong leadership experience in driving change within challenging environments Experience working as either a Programme Manager, Head of Programme Management or similar Experience in genomics, diagnostics, or related fields is advantageous although not essential Forward-thinking mindset and adaptability to evolving trends This role would suit an innovative, dynamic leader with a passion for improving healthcare and wellbeing within Wales. What you'll get in return This is an opportunity to support a transformational change in health and social care innovation whilst working collaboratively with wider public sector organisations in Wales, leading on high-profile and innovative programmes that will genuinely make a difference to people's lives. This role offers excellent scope for career progression plus a benefits package that includes: 30 days annual leave + bank holidays Pension scheme - 3% employee, 7% employer contributions Flexible and hybrid working options Training and development opportunities Employee assistance programme Pay progression scheme This will be a hybrid role based at their Cardiff office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays also offer £500 worth of high street vouchers for all successful referrals. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
API Product Evangelist - Developers Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
24/04/2024
Full time
API Product Evangelist - Developers Marketplace One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
API Product Manager One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
24/04/2024
Full time
API Product Manager One of the worlds great telecoms companies is expanding its developer marketplace. This company are a global brand name renowned for product innovation. This is an exciting and rare opportunity to join an empowered team which operates as an agile start-up, whilst equally benefiting from the scale and recognition of a global brand. Theye are looking for a disruptor who is ready to change the way our business operates and who will help shape the set-up of our new Developer Marketplace channel. They are seeking a dynamic API Product Specialist to join our team. The API Product Specialist will work with Business product teams to help design and deliver the successful adoption of API based products and services via Developer Marketplace. This will involve providing consultancy on API technologies to the wider organisation, contributing to product development initiatives, and ensuring alignment with the development of strategic product portfolios and API relevant industry initiatives Responsibilities Collaborate with cross-functional teams, including software developers, designers, and product managers, to drive the development and enhancement of API products, ensuring alignment with technical standards, quality standards, and regulatory requirements. Engage with publishers and consumers of API products, internal and external stakeholders and industry partners to gather feedback, understand requirements, and prioritise product features and enhancements, fostering strong relationships with a goal to drive customer satisfaction. Create comprehensive documentation for APIs, including impact assessments, technical white-papers, and best practices, to facilitate seamless integration and usage by internal and external stakeholders. Work closely with development teams, system architects, project managers, and other stakeholders to gather requirements, define API specifications, and ensure successful integration and deployment of products and solutions on Developer Marketplace. Input into the implementation of robust security measures and protocols to protect APIs against potential threats and vulnerabilities, ensuring data integrity, confidentiality, and compliance with relevant regulations. Provide training, guidance, and support to internal teams and external partners on API usage, best practices, troubleshooting, and integration techniques. Collaborate with the Developer Relations team to develop product messaging, positioning, and support product launches, promotions, hackathons and other tech focussed events. Provide insights that can guide the business to identify market trends, customer needs, and emerging opportunities, informing product development priorities and go-to-market strategies. Required Skills 5+ years of delivering API based solutions within an API tech or eCommerce firm that involved engagement with developer community, driving innovation and exposure to emerging technology. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Customer-centric mindset with a passion for delivering digital solutions to meet real-world customer problems. Deep understanding of API technologies, standards and protocols, as well as experience with API management platforms and tools. Strong problem-solving skills, with the ability to translate complex technical concepts into clear, actionable insights and recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at all levels. Leverage the latest tech capability in API Management, API Developer Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Tools and Low Code/No Code Visual Builders. Experience in eCommerce, customer onboarding and digital purchasing journeys. Work in close collaboration with product, technology, developer relations and commercial teams. Technical background and/or strong technical competency a plus Proven experience working in customer centric, lean and agile development processes. Strong awareness and curiosity around digital and technology trends, thrives in a rapidly evolving environment. This is a wonderful opportunity to work for ones of the worlds great companies as they expand their product portfolio. The position offers a basic salary up to £110K + bonus + car allowance + corporate package. The working arrangements are 1 or 2 days a week in London with the rest WFH.
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
23/04/2024
Full time
NO SPONSORSHIP M365 SERVICES/Microsoft Teams Platform Manager SALARY: $150k - $190k plus bonus LOCATIONS: Dallas/Austin/Houston TX Chicago, IL Boston, MA Palo Alto 94304/San Francisco/Los Angeles, CA New York City, NY Salt lake City, UT Washington DC Miami, FL Looking for an M365/Microsoft Teams services platform manager for SharePoint online. You will be very hands on managing consultants then eventually build a team. Focus on MS Teams experience. The team is seeking at least three to four years experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. This position is responsible for leading one or more M365 products in the continued development, management and support of M365 products including MS Teams, SharePoint Online, Planner and Streams. The right candidate is expected to provide leadership in establishing robust M365 service administration protocols, and they will work with their colleagues in identifying, documenting, and supporting our business use cases for our evolving, core device-top services Administers the Firm's M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc Provisions sites and accounts, and oversees management of the provisioning process, using any tools provided to facilitate the process Continually develops the processes and policies for provisioning Forms a community with the firm's Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem Promotes optimal useability of M365 services Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve Works closely with the Security team, prioritizing safety of the firm's systems and content Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization Provides level three support for functional requests relating to M365 collaboration services Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way A coach and mentor to other team members, providing training if required Fosters trust and builds relationships with the other Information Technology teams Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firms culture of continuous improvement Qualifications & Requirements Bachelor's degree in Computer Science or a related field. 5+ years of M365 product experience Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization In depth knowledge of SharePoint Online and Microsoft Teams is required Holistic knowledge of the M365 Suite is required Knowledge of Intapp Workspaces is helpful PowerShell Scripting Excellent collaboration, interpersonal, and communication skills Proven change management skills Someone who has learned to lead, and desires to do so, even when there may be no formal lines of reporting; effectively communicates and influence others outside the direct chain of reporting Certificates, Licensures, Registrations M365 certification, such as MS Teams Specialist, SPO Admin and or Development
IT Solutions Engineer - Hybrid Infrastructure Manchester £28,000 - £35,000 - OTE £47,000+ VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). IT Solutions Engineer - Hybrid Infrastructure Manchester £28,000 - £35,000 - OTE £47,000+
23/04/2024
Full time
IT Solutions Engineer - Hybrid Infrastructure Manchester £28,000 - £35,000 - OTE £47,000+ VIQU are seeking a Hybrid Infrastructure Consultant to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and E-commerce solutions. As the IT Solutions Engineer, you will play a crucial role in the HI Pillar, focusing on assisting customers in addressing the challenges of updating their infrastructure, aiming to simplify operations and enhance performance while ensuring security. You will analyse customer issues and collaborate with vendors, service partners, and internal resources to build complete Hybrid Infrastructure solutions and additionally, you will collaborate with the broader team to help customers define and implement their strategies for on-premises, cloud, or hybrid environments. Responsibilities of the IT Solutions Engineer: Provide expert guidance to both new and established clients, aiding them in modernising and expanding their infrastructure for optimal efficiency and security. Keep the portfolio of Hybrid Infrastructure updated in response to market needs. Analyse, design, and support complete HI solutions tailored to the requirements of clients Identify opportunities to enhance basic Bill of Material (BoM) requests into comprehensive solutions, promoting upselling and cross-selling. Stay informed on assessment tools for Hybrid Infrastructure solutions. Development of expertise in key vendors such as Lenovo, HPE, Dell, Veeam and NetApp. Build and maintain client, vendor, and partner relationships. Optimise existing client technology strategies. Essential Requirements of the IT Solutions Engineer: Strong technical understanding of key vendors such as Lenovo, HPE, Dell, and preferably Veeam, NetApp and Cisco Experience in a technical role with a focus on Hybrid Infrastructure. Personable and exceptional communicator with the ability to build strong relationships with vendors, customers and account managers. Comprehensive grasp of enterprise-level computer software, hardware, and datacentre solutions (highly desired) Demonstrated expertise in server and datacentre solutions (highly desired). Experience in a sales role (highly desired) To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (see below) If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). IT Solutions Engineer - Hybrid Infrastructure Manchester £28,000 - £35,000 - OTE £47,000+
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site £48,900 - £61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. * Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. * Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. * Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. * Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. * Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. * Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. * Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. * Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. * Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. * Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: * Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. * Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. * Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. * Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as Firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full IT service life cycle, enhancing security posture, and evolving capabilities via continual service improvement. * Experience of leading live cyber incidents and the remediation actions. * Experience of partnering with supplier teams for managed services delivery of improvements. * Experience across the full IT security spectrum (software, Servers, infrastructure, and networks). * Experience designing and implementing secure systems, leading review where necessary of complex security issues. * Experience of enabling and informing risk-based decisions. * Experience dealing with the security implications of transformation and day-to-day product changes. * Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
23/04/2024
Full time
Lead IT Security Manager Permanent Birmingham - 2 Days per week on site £48,900 - £61,140 per annum My client in the Rail industry are looking for a Lead IT Security Manager to join their fast-paced Operations team on a permanent basis. The Lead IT Security Manager is responsible for is the effective management of the Security Operations pillar within the IT Security, Compliance & Identity function. This includes Security technology and Security Operations Centre management. Key focus areas for this role, the ideal candidate will have experience in each of the below; Threat & Vulnerability Management Security Operations Centre - 24/7 Outsourced Web & Content Filtering - ProofPoint, Zscaler, etc. Endpoint Security Infrastructure Security Accountabilities * Lead the Security Operations pillar, determining and delivering requirements, methods, and tools to provide value and reduce risk across proactive monitoring, incident response, threat management and vulnerability management (among other activity) . * Lead the creation and maintenance of Security Operations policy, standards procedures, and documentation (including playbooks and guidance). * Manage the application and compliance of security operations procedures, reviewing actual and potential security breaches, and ensuring their investigation. * Lead the Security Operations team's response to incidents, recommending actions and appropriate control improvements. * Monitor the external environment to gather intelligence on emerging technologies, documenting impacts, threats, and opportunities to IT. * Provide expert advice on threat intelligence activities, identifying which threat categories are most dangerous to the organization and how to defend against them. * Manage vulnerability assessment activities within company IT, providing expert advice where necessary in the review of vulnerability assessment tools and techniques. * Develop, maintain, and test Security Operations' incident management procedures, investigating escalated incidents and facilitating recovery post-incident resolution. * Lead Security Operations risk management activities, leading on the identification of risks and vulnerabilities and assessment of their impacts. * Manage and oversee the day-to-day activity of the SOC supplier who will deliver security capabilities, communicating their activity to relevant teams. * Manage the design, delivery, maintenance, and continuous improvement of the IT Security Ops capabilities in line with business needs. * Manage the Security Operations Centre (SOC) capability, ensuring effective protection, defence, and response to IT security risks. * Promote the Security, Compliance & Identity function to develop and enhance the team profile to develop enduring relationships with stakeholders and teams. * Implement a multi-year Security roadmap that provides proactive capabilities which enable business objectives. * Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI. Skills: * Relationship Building. Ability to develop and maintain strong relationships with internal and external stakeholders. * Security Operations. Ability provide leadership for live security incidents and helping conduct robust investigations in order to identify corrective actions and see them through to completion. * Threat Intelligence. Ability to provide guidance on proactive threat identification, analysis, and mitigation. Skilled in actionable intelligence, industry sources, and general awareness of threat landscape. * Vulnerability Assessment. Ability to identify and classify security vulnerabilities in networks, systems and applications and mitigating or eliminating their impact. * Risk Management. Ability to identify IT security operations risks and the delivery of audit remediation activities. * Emerging technology monitoring. Ability to identify and assess new and emerging technologies, products, services, methods and techniques. Knowledge: * Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile. * Knowledge of day-to-day activities and best practice within a SOC. * Knowledge of technical security such as Firewalls, network security groups, and access controls. Type of Experience: * Experience of leading a team through the full IT service life cycle, enhancing security posture, and evolving capabilities via continual service improvement. * Experience of leading live cyber incidents and the remediation actions. * Experience of partnering with supplier teams for managed services delivery of improvements. * Experience across the full IT security spectrum (software, Servers, infrastructure, and networks). * Experience designing and implementing secure systems, leading review where necessary of complex security issues. * Experience of enabling and informing risk-based decisions. * Experience dealing with the security implications of transformation and day-to-day product changes. * Experience working with system architectures, displaying a strong understanding of the impact of vulnerabilities on varied systems Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
22/04/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
20/04/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for a Vendor Quality Assurance Manager. This manager will focus on managing all the outsourced vendors for all technical quality assurance. This manager will be managing 25-30 onshore and offshore resources. This includes QA for applications, datacenter, Back End technology, Microsoft products, etc. Responsibilities: Develop and implement specific QA tailored solutions for each production deliverable. Establish relationship and governance with internal and third-party team members to conduct Quality Assurance responsibilities. Oversee and manage a global QA team with diverse backgrounds supporting QA development, which may include one or more third-party organizations. Ensure that management and allocation of QA resources based on project needs is performed. Develop, implement, or enhance and institutionalize QA processes, including metrics/measurements, reporting, and continuous improvement, that balance risk and delivery timelines. Integrate required and suggested testing framework in the IT Technology Services organization. Staying up to date with current state-of-the-art testing practices, testing practices and testing tools Ensure that QA feedback is being used to improve deliverable life cycle processes. Works with project team members to design, develop, and execute test plans. May consult to project teams, Subject Matter Experts (SMEs), and Business Units to design and develop test plans, test cases, and execution procedures. Recommends appropriate test execution approach in consideration of cost, scope, and timeline of product/solution delivery. Identifies test execution metrics to project team members. Prepares and communicates test results and reports accurate testing status to project team members. Provides estimates of text execution to support project-level resource planning efforts. May be required to facilitate onboarding and off boarding of in-sourced and/or outsourced testing resources. Review others (team or cross team) executed test results and help determine issues and priorities. Create and maintain quality control artifacts and make available to teams within and outside of IT. Adheres to industry and Firmwide IT specific quality engineering standards and processes. May be required to step in as a product manager for products that do not have an assigned Product Manager. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology or equivalent experience. 10 years of experience in software development and software quality assurance. 3 years of experience working in Agile development process. 3 years of experience with performance and load testing. 3 years of experience in management of QA organization including management of third parties that are also delivering QA services. Proficiency with software QA methodologies, tools, and processes. Proficiency in project management. Encourages fiscal responsibility and maintains confidentiality. Technologies/Software Microsoft Office applications iDevice (Iphone/IPad) Communications: Avaya Telephone/Equinox, Zoom, TEAMS, SKYPE Test Management System: JIRA, ServiceNow, ADO Project Management: Eclipse/Microsoft Project SQL (Writing simple queries) Enterprise Management Systems, Finance, Human Resource, Time Tracking, Billing, Risk SharePoint
They Bay Area Alliance for Youth and Family Services
Pittsburg, California
JOB DESCRIPTION POSITION TITLE: STRTP Mental Health Specialist POSITION CLASSIFICATION : Exempt _x_ Non-Exempt PROGRAM: Short-Term Residential Treatment Program (STRTP) REPORTING RELATIONSHIP: Clinical Program Manager, Program Supervisor, or Clinical Program Supervisor. SUPERVISORY RELATIONSHIP: None POSITION SUMMARY Under the direction of the Clinical Program Manager or Clinical Program Supervisor, and following established procedures, provides campus based services, community based services, and in-home services to children and families who are active in the short term therapeutic treatment program (STRTP). As part of the treatment team, job performance contributes to the achievement of the goals for the team. Performance of the typical responsibilities and duties requires the ability to perform the job duties, explain to/instruct others, involving job-related matters generally of limited to moderate complexity. TYPICAL RESPONSIBILITIES AND DUTIES: Demonstrates leadership and advocacy in empowering family and support people with tools to assist them in attaining permanency, safety, well-being and their self-determined quality of life. Supports the ongoing development and implementation of a strength-based systems and permanency principles within the direct service components of the STRTP. As a member of the Child and Family Team (CFT), assists in the development of the Treatment Plan. Supports youth to participate in the Child and Family teaming process, and ensures that the youth's voice is heard at CFT meetings and represented in the Treatment Plan, Safety Plan, and De-Escalation Plan. Demonstrates a high level of competence working with children and families to assist them in attaining permanency, safety, well-being and their self-determined quality of life. Provides quality, culturally proficient, inclusive, trauma informed and relevant ancillary services as part of a Child and Family Team that meets the youth's needs in all environments necessary including: program based, school, and community. Documents necessary information as required within the STRTP policy in a timely manner and consistently meets or exceeds productivity standards. Demonstrates the ability to facilitate and lead a variety of youth support activities, including but not limited to: youth trainings; youth committee; youth rehabilitation groups and workshops, participates in and supports off campus events. Support the Child and Family Team towards developing permanent and lasting connections for the youth by engaging in family and natural support (non relative extended family members (NREFMs). Supports in the collection of information and data required for treatment and outcomes, including CANS, PEARLs and others. Maintains professional standards regarding client rights. Demonstrates an understanding of confidentiality policies, mandated child abuse reporting and duty to warn procedures. Utilizes clinical supervision in any case where these issues are in question. Demonstrates the ability to think creatively and intervenes/responds in crisis situations. Utilizes supervision, consultation and training in providing on-going high-quality trauma informed services to children and their families effectively and efficiently. Demonstrates the ability to work independently. Actively uses supervision and consultation from the Clinical Program Manager and other team members. Promotes positive, effective relationships between all service programs within the agency and community. MINIMUM QUALIFICATIONS: EDUCATION, TRAINING AND EXPERIENCE: (use CCC scope of practice) Related BA, or AA & 2 years of related experience, or 3 years of direct service with children and families. One-year experience in providing mental health/social work services as a Mental Health Worker, Family Specialist, or IHBS Worker at RCS. Experience working in children's mental health setting emphasizing a family systems perspective desirable. Basic skills in crisis intervention, suicide assessment, conflict resolution, and interpersonal communication. LICENSE(S): California driver's license and ability to be insured by BAAYFS insurance provider. KNOWLEDGE AND SKILLS: Ability to maintain a positive perspective in the treatment and care of youth who have experienced complex trauma. Ability to follow directions and to work as part of a team. Ability to develop and maintain a creative and optimistic spirit. SPECIAL REQUIREMENTS: Must be able to meet and receive a criminal records clearance as required by Title XXII licensing regulations. PHYSICAL AND MENTAL REQUIREMENTS: The following are required in day-to-day performance of the duties of this position: Sitting, walking, standing, grasping (simple), and visual/auditory acuity are constantly required (over 2/3 of the workday). Bending, squatting, kneeling, twisting, lifting, reaching and pushing/pulling are required occasionally (under 1/3 of the workday). Climbing and crawling are generally not required. Must successfully pass TCI Training.
09/04/2024
Full time
JOB DESCRIPTION POSITION TITLE: STRTP Mental Health Specialist POSITION CLASSIFICATION : Exempt _x_ Non-Exempt PROGRAM: Short-Term Residential Treatment Program (STRTP) REPORTING RELATIONSHIP: Clinical Program Manager, Program Supervisor, or Clinical Program Supervisor. SUPERVISORY RELATIONSHIP: None POSITION SUMMARY Under the direction of the Clinical Program Manager or Clinical Program Supervisor, and following established procedures, provides campus based services, community based services, and in-home services to children and families who are active in the short term therapeutic treatment program (STRTP). As part of the treatment team, job performance contributes to the achievement of the goals for the team. Performance of the typical responsibilities and duties requires the ability to perform the job duties, explain to/instruct others, involving job-related matters generally of limited to moderate complexity. TYPICAL RESPONSIBILITIES AND DUTIES: Demonstrates leadership and advocacy in empowering family and support people with tools to assist them in attaining permanency, safety, well-being and their self-determined quality of life. Supports the ongoing development and implementation of a strength-based systems and permanency principles within the direct service components of the STRTP. As a member of the Child and Family Team (CFT), assists in the development of the Treatment Plan. Supports youth to participate in the Child and Family teaming process, and ensures that the youth's voice is heard at CFT meetings and represented in the Treatment Plan, Safety Plan, and De-Escalation Plan. Demonstrates a high level of competence working with children and families to assist them in attaining permanency, safety, well-being and their self-determined quality of life. Provides quality, culturally proficient, inclusive, trauma informed and relevant ancillary services as part of a Child and Family Team that meets the youth's needs in all environments necessary including: program based, school, and community. Documents necessary information as required within the STRTP policy in a timely manner and consistently meets or exceeds productivity standards. Demonstrates the ability to facilitate and lead a variety of youth support activities, including but not limited to: youth trainings; youth committee; youth rehabilitation groups and workshops, participates in and supports off campus events. Support the Child and Family Team towards developing permanent and lasting connections for the youth by engaging in family and natural support (non relative extended family members (NREFMs). Supports in the collection of information and data required for treatment and outcomes, including CANS, PEARLs and others. Maintains professional standards regarding client rights. Demonstrates an understanding of confidentiality policies, mandated child abuse reporting and duty to warn procedures. Utilizes clinical supervision in any case where these issues are in question. Demonstrates the ability to think creatively and intervenes/responds in crisis situations. Utilizes supervision, consultation and training in providing on-going high-quality trauma informed services to children and their families effectively and efficiently. Demonstrates the ability to work independently. Actively uses supervision and consultation from the Clinical Program Manager and other team members. Promotes positive, effective relationships between all service programs within the agency and community. MINIMUM QUALIFICATIONS: EDUCATION, TRAINING AND EXPERIENCE: (use CCC scope of practice) Related BA, or AA & 2 years of related experience, or 3 years of direct service with children and families. One-year experience in providing mental health/social work services as a Mental Health Worker, Family Specialist, or IHBS Worker at RCS. Experience working in children's mental health setting emphasizing a family systems perspective desirable. Basic skills in crisis intervention, suicide assessment, conflict resolution, and interpersonal communication. LICENSE(S): California driver's license and ability to be insured by BAAYFS insurance provider. KNOWLEDGE AND SKILLS: Ability to maintain a positive perspective in the treatment and care of youth who have experienced complex trauma. Ability to follow directions and to work as part of a team. Ability to develop and maintain a creative and optimistic spirit. SPECIAL REQUIREMENTS: Must be able to meet and receive a criminal records clearance as required by Title XXII licensing regulations. PHYSICAL AND MENTAL REQUIREMENTS: The following are required in day-to-day performance of the duties of this position: Sitting, walking, standing, grasping (simple), and visual/auditory acuity are constantly required (over 2/3 of the workday). Bending, squatting, kneeling, twisting, lifting, reaching and pushing/pulling are required occasionally (under 1/3 of the workday). Climbing and crawling are generally not required. Must successfully pass TCI Training.